--- title: FranConnect Reviews meta_title: 'FranConnect Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 32 reviews by the users' company size, role or industry to find out how FranConnect works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 32 scale: '5' date_modified: '2026-08-07' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # FranConnect Reviews **Vendor:** Franconnect **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.2/5.0 **Total Reviews:** 32 ## About FranConnect FranConnect: The Growth Platform for Franchise & Multi-Location Brands FranConnect is the leading management platform built exclusively for franchise and multi-location businesses. With over 20 years of experience and trusted by 1,500+ brands across 1.3 million locations, FranConnect empowers brands to grow faster, operate more efficiently, and drive consistent performance at scale. The platform provides an integrated suite of solutions spanning franchise development, onboarding, training, field operations, compliance, performance analytics, and royalty management—helping brands unlock operational excellence at every stage of growth. Whether you're opening your first location or managing thousands, FranConnect delivers the visibility, structure, and automation you need to fuel sustainable success. ## FranConnect Pros & Cons **What users like:** - Users value the **effective collaboration** capabilities of FranConnect, enhancing organization and communication with Franchisees. (1 reviews) - Users praise the **collaborative efforts** of FranConnect, enhancing organization and communication with Franchisees effectively. (1 reviews) - Users appreciate the **ease of use** of FranConnect, enhancing organization and communication with Franchisees effectively. (1 reviews) - Users appreciate the **organization efficiency** of FranConnect, enhancing communication and supporting development for new locations. (1 reviews) **What users dislike:** - Users find the **complexity** of FranConnect challenging, particularly due to its rudimentary design and frustrating search feature. (1 reviews) - Users find the **learning curve steep** , with the platform feeling rudimentary and the search feature frustrating. (1 reviews) - Users find the **search functionality frustrating** , making it difficult to navigate the platform effectively. (1 reviews) - Users find the **search feature frustrating** , as it feels rudimentary and complicates their navigation experience. (1 reviews) ## FranConnect Reviews ### 1. Franconnect is almost perfect! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about FranConnect?** Franconnect has truly helped us get organized and have effective communication to our Franchisees. We also loved the development side of it for new locations. **What do you dislike about FranConnect?** As a tech platform it is a tad rudimentary and the search feature can be very frustrating. **What problems is FranConnect solving and how is that benefiting you?** Helped us a ton with organizing development and how stores communicate with each other. ### 2. Workable franchise management platform with poor UI/UX **Rating:** 4.0/5.0 stars **Reviewed by:** Derek D. | Director of Franchise Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2021 **What do you like best about FranConnect?** FranConnect has many different modules to help with franchise management. **What do you dislike about FranConnect?** The UI/UX is poor. It's not intuitive, and the UI/UX experience could be much better. **What problems is FranConnect solving and how is that benefiting you?** Our franchise system has a platform in place that allows us to track leads, onboard new franchisees, and draft royalties from existing franchisees. ### 3. Great Product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2018 **What do you like best about FranConnect?** The features and ability to be customized. The off app line ability. The ability to build or use client services to create custom reports. **What do you dislike about FranConnect?** Some parts of the platform are more difficult to use because they are legacy based; however the overall system is great. The Main system that is used to build each audit is in need of a revamp. Also since being with the company we have had 3 client success managers, it seems that the company has a high turn over rate. **Recommendations to others considering FranConnect:** Set-up is curtail and most important. **What problems is FranConnect solving and how is that benefiting you?** We use the product to conduct cleanliness and condition audits at our resorts. ### 4. Easy to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** December 27, 2018 **What do you like best about FranConnect?** Photo Markup and Videos make it easy to show what we are looking at **What do you dislike about FranConnect?** Unable to upload multiple photos at one time, this would help when taking so many photos **Recommendations to others considering FranConnect:** I think this is a great product that can help any company compelte evaluate themselfes or clients **What problems is FranConnect solving and how is that benefiting you?** Everything is at your fingertips and you don't need to you additional platforms ### 5. Dependable For Evaluation Purposes **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** January 03, 2019 **What do you like best about FranConnect?** Easy interface to use and is much more visually appealing compared to our past solution. I also like the ability to add videos now instead of just images. **What do you dislike about FranConnect?** Occasionally, the application does lock up and freeze when using it on an iPad. This is becoming less and less frequent however with occasional updates to the application. **What problems is FranConnect solving and how is that benefiting you?** We use RizePoint to conduct hotel evaluations. The benefit of being able to conduct the entire evaluation using on device and one application is terrific. ### 6. New features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** December 27, 2018 **What do you like best about FranConnect?** We just switched from MA 360 to Rizepoint and the mobile app now allows you to search a question by keywords. **What do you dislike about FranConnect?** Unable to print a report from the rizepoint mobile app **What problems is FranConnect solving and how is that benefiting you?** Quality and Brand Consistency. Allowing hotels to complete a self audit before the Quality Inspector comes. **Official Response from Corey McGarr:** > Thank you for your feedback! I have passed your request for the ability to print reports from Mobile Auditor on to the Product team. ### 7. Good self check tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2019 **What do you like best about FranConnect?** The tool gives you fast results on what your areas of focus need to be **What do you dislike about FranConnect?** The set up takes some time, there are a lot of questions that must be filtered in order to get to the information that is helpful i.e . what standards are being looked at **What problems is FranConnect solving and how is that benefiting you?** Better inter-dept communication on our areas of need ### 8. Quality Analyst/Administrator **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2018 **What do you like best about FranConnect?** Love the new reporting dashboards. Corrective Action Management System (CAM) is a game-changer. **What do you dislike about FranConnect?** Communication and documentation lacking. Define details up front. **Recommendations to others considering FranConnect:** Know what you're looking for and clearly define it. Ask for a detailed SOW. **What problems is FranConnect solving and how is that benefiting you?** RizePoint is our one-stop shop for all compliance and contract-specific audits. We enjoy the ability to customize audits to suit client needs. ### 9. TH Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2018 **What do you like best about FranConnect?** The auditing function is the most useful feature. **What do you dislike about FranConnect?** The system is not very intuitive from a setup and maintenance perspective. It has been difficult to train end users on the system outside of the auditing app. **What problems is FranConnect solving and how is that benefiting you?** We have been able to leverage it to identify and correct compliance issues. It has helped with accountability. ### 10. Easy program **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2019 **What do you like best about FranConnect?** Program layout is easy with simple interface. **What do you dislike about FranConnect?** Sometimes you get white screen, other times it freezes **What problems is FranConnect solving and how is that benefiting you?** Handles doing hotel audits very well ## FranConnect Discussions - [Is there a limit to number of users?](https://www.g2.com/discussions/platform-administration-4ae2459a-8c69-414b-bc79-06758f21afb8) - 1 comment, 1 upvote - [Do I need to purchase devices from RizePoint?](https://www.g2.com/discussions/operating-system-64f6436a-7503-4dbf-822e-baadec267fd4) - 1 comment, 1 upvote - [Do I need IT or a data scientist to help me use RizePoint?](https://www.g2.com/discussions/platform-administration) - 1 comment, 1 upvote - [I have more questions. Where can I learn more?](https://www.g2.com/discussions/learn-more-66287235-2c09-4db9-bdf5-407d7673d947) - 1 comment, 1 upvote - [How long does it take to implement RizePoint?](https://www.g2.com/discussions/implementation-a2d737ea-635a-4b89-9851-6ce1ff433fd6) - 1 comment, 1 upvote - [View FranConnect pricing details and edition comparison](https://www.g2.com/products/franconnect/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+14%3A33%3A13+-0500&secure%5Bsession_id%5D=d02a5160-ded0-449a-9d13-eaf616f88149&secure%5Btoken%5D=96351da75e6cd1280e2137b2623ab1b25c5febbb93a3fe7cde2840f715c71442&format=llm_user) ## FranConnect Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Desktop Integration - Quote & Order Management - Customer Contract Management - Contract/License Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Management** - Approval - Communication - Documents **Payment** - Credit Card Payments - Loyalty Points - Digital Wallets - UPI Payment - Meal Voucher Redemption - Gift Voucher Redemption - Cash Payment - Installment Payment - Generative AI - Electronic Payments **Customer Support** - Customer Support Portal - Knowledge Base - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Performance** - Evaluation - Selection - Supplier Risk Management - Communications Management - Vendor Master Data Management - Workflow Management - Document Management - Invoice Management - Compliance Management - Contact Management - Vendor Management - Inventory Management - Procurement Management - Supplier Management **Checkout** - Barcode Scanning - Bills/ e-Receipt - Integration - Order Booking - Return/Refund - Third-Party Integrations - Mail Order - Third-Party Integrations **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Supplier Information** - Profiles - Supplier Qualification - Transaction History **Inventory Management** - Inventory Control - Low-stock Alerts - Product Categorization - Multilocation Inventory Tracking - Purchase Orders **Additional Functionality** - Supplier Quality Control - Real-Time Monitoring - Supplier Web Portal - AI Copilot - Quotes/Estimates - Data Visualization - Performance Monitoring - Import/Export Data - Third-Party Integrations - Generative AI - Activity Dashboard - Audit Trail - Multi-Vendor - Alerts/Notifications - Reporting/Analytics - Collaboration Tools - Customizable Reports - Real-Time Data **Mobile & Social** - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Reporting and analytics** - Monitor Store KPIs - Real-time data - Exportable Reports - Remote Reporting - Customizable Reports - Customizable Reports - Real-Time Analytics **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Customer Management** - Customer Sales History - Loyalty Management - Customer Accounts - Workflow Management - Gift Card Management - Order Management - Cash Flow Management - Promotions Management - Inventory Management - Commission Management - Returns Management - Discount Management - Price/Margin Management - Lottery Management - Receipt Management - Employee Management - Fuel Management - Website Management - Financial Management - Franchise Operations Management - Lead Management - Sales Activity Management - Task Management - Calendar Management - Brand Management - Supply Chain Management - Training Management - Timesheet Management - Marketing Management - Audit Management - Document Management - Support Ticket Management - Royalty Management - Compliance Management - eCommerce Management - Retail Inventory Management - Sales Order Management - Merchandise Management - Shipping Management - Warehouse Management - Stock Management **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Team Management** - Employee Tracking - Quick Employee Training - Commission Tracking - Employee Accounts and Permission - Staff Scheduling - Access Controls/Permissions - Job Scheduling **Help and support** - 24/7 Phone Support - Email and Chat Support - Account History - Webinars and Session - Customer Forum **Generative AI** - AI Text Generation - Generative AI - Proposal Generation **Integration** - Accounting - E-commerce - Multi-store - Online Store **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Additional Functionality** - Reporting & Statistics - Data Import/Export - AI Copilot - Multi-Location - Loyalty Program - Billing & Invoicing - CRM - Electronic Signature - Performance Metrics - Mobile Access - Point of Sale (POS) - Barcode Recognition - Payment Processing - Order Processing - For Field Service - Email Marketing - Collaboration Tools - Automatic Re-ordering - Onboarding - Activity Dashboard - Search/Filter - Forecasting - API - Customer Database - Alerts/Notifications - Data Security - Franchise Intranet - Construction Tracker - Credit Card Processing - Customizable Templates - Data Synchronization - Inventory Optimization - Sales Trend Analysis - Inventory Replenishment - Real-Time Monitoring - Real-Time Updates - Reporting/Analytics - For Retail - Offline Access - Multi-Currency **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation ## Top FranConnect Alternatives - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 4.4/5.0 (14,243 reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,690 reviews) - 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