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FrameworkLTC Reviews & Product Details

FrameworkLTC by SoftWriters is the market-leading pharmacy management platform built exclusively for long-term care (LTC) pharmacies. Unlike other vendors with divided focus across retail, hospital, and outpatient settings, SoftWriters has remained 100% dedicated to LTC for over two decades. Our team of industry thought leaders, technologists, and visionaries is committed to one mission—empowering long-term care pharmacies to operate efficiently, profitably, and safely in a rapidly changing healthcare landscape. FrameworkLTC was engineered to address the core operational and financial pressures facing LTC pharmacies today. Workforce shortages and rising labor costs make it difficult to grow or maintain consistent operations. FrameworkLTC automates manual processes, reduces scheduling bottlenecks, and standardizes workflows to make operations scalable, predictable, and sustainable—no matter the size of your team. LTC pharmacies are also facing shrinking margins and increasing regulatory pressures. From Medicare Part A and Part D reimbursement cuts to CMS drug price ceilings, many operators are caught in the crosswinds of policy shifts that threaten profitability. FrameworkLTC helps pharmacies maintain compliance and operational efficiency even as these pressures grow, protecting both business stability and patient care. SoftWriters is pioneering an AI-enabled technology stack built natively—without middleware or third-party dependencies—to give LTC pharmacies intelligent automation that is audit-proof, compliant, and safe. This next-generation framework supports staff in managing day-to-day operations more accurately and efficiently while safeguarding patient safety at every step. The platform is designed for scale and flexibility, supporting batch processing, facility grouping, and customizable workflows that allow pharmacies to create repeatable, standardized processes tailored to their business model. Whether managing a multi-facility chain or an independent startup, users can tailor FrameworkLTC to fit their unique fulfillment and operational needs. As the trusted technology partner to the nation’s leading long-term care pharmacies, SoftWriters continues to set the standard for innovation, reliability, and focus. With FrameworkLTC, you’re not just adopting software—you’re joining a community dedicated entirely to the future of long-term care pharmacy.

Product Website

Seller

SoftWriters

Discussions

FrameworkLTC Community

Languages Supported

English

Overview by

Dominic Romito

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

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FrameworkLTC Integrations

(4)

Verified by FrameworkLTC

FrameworkLTC Media

FrameworkLTC Demo - FrameworkLTC, the leading LTC Pharmacy Management System

Transform your operations with industry-leading software designed for long-term care pharmacies. From order intake, packaging, processing, quality assurance, and delivery, the SoftWriters suite of products has the tools you need.* *System Interface Mockup. Schedule a demo for a guided walk...

FrameworkLTC Demo - Paper is a Thing of the Past with Electronic Document Management and FrameworkECM

Best-in-class document management enables your pharmacy to streamline document management, and reduce administrative work so your staff can focus on the day-to-day pharmacy operations. Automate refill-too-soon with customized workflows; annotate and collect e-signatures directly on prescriptions ...

FrameworkLTC Demo - A Smarter Solution that your Staff Actually Wants to Use

Your staff are highly skilled, specialized, and smart, but can you say the same about their tools? Equip your staff with intelligent tools created specifically for LTC pharmacies. Customize your system with automated workflows that reduce the burden of repetitive administrative tasks bogging down...

FrameworkLTC Demo - Create a Data-Driven Pharmacy with On-Demand Visualizations Updated Daily with FrameworkInsight

Is your pharmacy leveraging data to drive decisions? FrameworkInsight turns all of your pharmacy data into clear visualizations, breakdowns, and reports. Covering every step of the pharmacy with dashboards spanning operations, staff performance, finance, inventory levels, and facility performance...

FrameworkLTC Demo - FrameworkVision: Streamline Facility Coordination and Medication Management

FrameworkVision unlocks the next level of partnership between pharmacies and facilities. Streamline communication by reducing reliance on phone calls, faxes, and emails with integrated secure messaging. Maintain compliance by ensuring an audit trail of all communications related to medication ord...

FrameworkLTC Demo - Ensure Quality Assurance while Moving Freely Across the Pharmacy Floor

Put the power of FrameworkLTC in the palm of your hand with FrameworkFlow. FrameworkFlow enables pharmacies to create a quality assurance first, barcode-driven, mobile workflow. FrameworkFlow allows quality assurance steps to be added in the packaging, staging, and toting workflow and reportedly ...

Medicine Express Pharmacy relies on FrameworkLTC to serve thousands of patient each and every day. Explore how they achieved 100% cycle fill accuracy for the first time and improved billing productivity while reducing resubmissions.

Artificial Intelligence is coming to FrameworkLTC in 2026. The first step in SoftWriters' long-term commitment to innovation in our technology stack will be on infusing clinical-grade Artificial Intelligence and automations into the Order E

In LTC pharmacy, decisions can't wait. FrameworkInsight is the essential companion tool for pharmacies to gain better visibility into their pharmacy's most essential data. With pre-configured dashboards, visualizations, drill-downs, filters

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amber H.

Inventoy Coordinator

Small-Business (50 or fewer emp.)

5/2/2024

"great for LTC"

5/5

What do you like best about FrameworkLTC?

ease of use and layout of screens and icons Review collected by and hosted on G2.com.

What do you dislike about FrameworkLTC?

it can be a little bit clunky and cumbersome sometimes Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

3/17/2024

"Good for packing and filling, but need work on the clinical side"

1.5/5

What do you like best about FrameworkLTC?

Generally easy to use and learn. Allows Drug and allergy screening. Review collected by and hosted on G2.com.

What do you dislike about FrameworkLTC?

it is very difficult to adjust an order if an error is foud in the review process. For example, you need to open up another window, bring up the patient, find the particular order, then edit it. It should just allow a click during the review screen to edit the order bein reviewed. Editting other patient information is also time consuming and could use a major update. Transferring Rx's is also another issue- you must maunually type in every Rx you are transferring OUT. This should also be a one click operation, not a 5-10 minute debacle with manually typing the information is, which leaves room for errors. Review collected by and hosted on G2.com.

Rania A.

Mid-Market (51-1000 emp.)

3/5/2024

"Very knowledgeable team"

5/5

What do you like best about FrameworkLTC?

I love that it's Windows based. Very easy to use. Review collected by and hosted on G2.com.

What do you dislike about FrameworkLTC?

Sometimes we get transferred to too many people before the correct person can resolve our issues.

The latest update doesn't allow the changing of NDC numbers when retro'ing. Sometimes the updates make things harder than easier. Review collected by and hosted on G2.com.

Verified User in Pharmaceuticals

Small-Business (50 or fewer emp.)

3/20/2024

"Decent software tailor to long-term care pharmacies"

3/5

What do you like best about FrameworkLTC?

Good support, ensure compliance with long-term care rules Review collected by and hosted on G2.com.

What do you dislike about FrameworkLTC?

Less user friendly, very hard to set up and get used to, sometimes slow Review collected by and hosted on G2.com.

Verified User in Pharmaceuticals

Mid-Market (51-1000 emp.)

10/31/2023

"Help with Creating Billing"

3.5/5

What do you like best about FrameworkLTC?

Every aspect of running a LTC pharmacy can be handled with the same software Review collected by and hosted on G2.com.

What do you dislike about FrameworkLTC?

Too many options that have to be entered exactly right or nothing works, and the inability to undo and recreate billing. Review collected by and hosted on G2.com.

Rockford A.

Mid-Market (51-1000 emp.)

11/17/2023

"Customer review"

3.5/5

What do you like best about FrameworkLTC?

FW is great getting the software to intergrate with other technologies and eMARs. Review collected by and hosted on G2.com.

What do you dislike about FrameworkLTC?

It takes way too much time to train a data tech to use the sytem. Too many steps to enter a script. Review collected by and hosted on G2.com.

Corinn F.

Director of Financial Operations

Mid-Market (51-1000 emp.)

10/25/2023

"User friendly software & with outstanding support"

4.5/5

What do you like best about FrameworkLTC?

They are continuously making updates & improvements. The support desk is one of the best I've worked with. Review collected by and hosted on G2.com.

What do you dislike about FrameworkLTC?

The canned reporting is not great and to make any changes is costly. Review collected by and hosted on G2.com.

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

8/31/2022

"REVIEW OF FRAMEWORK"

5/5

What do you like best about FrameworkLTC?

MESSAGING SYSTEM ADDING CONTACTS VERY EASY AND MOVE ABILITY Review collected by and hosted on G2.com.

What do you dislike about FrameworkLTC?

NOTHING REALLY LOVE FRAMEWORK NOTHING I REALLY DIDN'T DISLIKE AT ALL GREAT FUNCTIONABLE Review collected by and hosted on G2.com.

Sonnie S.

Emergency Medical Technician

Small-Business (50 or fewer emp.)

1/18/2022

"Highly Recommend"

5/5

What do you like best about FrameworkLTC?

Awesome software. Easy to navigate through. Minimum teaching is needed to implement throughout the office. Enhances workflow, thereby improving patients' lives. Highly recommend usage with long-term care facility fills. Capable of handling a large scale/amount of clients which gives us a better control over our inventory. Review collected by and hosted on G2.com.

What do you dislike about FrameworkLTC?

The code quality isn't the best but manageable. Review collected by and hosted on G2.com.

Recommendations to others considering FrameworkLTC:

Give this software a try. It is a "must-have". They do listen to their customers and work tirelessly to improve. This product would be a key to your continued success. Review collected by and hosted on G2.com.

What problems is FrameworkLTC solving and how is that benefiting you?

Using this platform makes daily operations more functional. Enhances relationships with outside vendors and LTC relationships. Automation capabilities are superb. Review collected by and hosted on G2.com.

Verified User in Pharmaceuticals

Mid-Market (51-1000 emp.)

4/28/2020

"The best software for LTC pharmacies by far"

5/5

What do you like best about FrameworkLTC?

FrameworkLTC has so many strong points but I would have to say that my number one favorite thing about it is that it makes the billing and adjudication side of LTC pharmacy much easier. It allows us to perform more complex actions in less time and the well-designed layout makes it easy to collect and use claim and benefit information without needing to take a bunch of steps to get from A to B. Review collected by and hosted on G2.com.

What do you dislike about FrameworkLTC?

Sometimes it takes awhile to load the next screen after clicking out of one. It also doesn’t prevent multiple people from working on one prescription at the same time so sometimes the overlap causes a problem. Review collected by and hosted on G2.com.

Recommendations to others considering FrameworkLTC:

This is an advanced application that will allow you to work efficiently and I definitely recommend it. Review collected by and hosted on G2.com.

What problems is FrameworkLTC solving and how is that benefiting you?

Claims adjudication is easier with the informative claim response messages and the layout and ease of entering override codes is really helpful and saves a lot of time. Review collected by and hosted on G2.com.