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FrameworkLTC Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

FrameworkLTC Integrations

(5)
Verified by FrameworkLTC

FrameworkLTC Media

FrameworkLTC Demo - FrameworkLTC, the leading LTC Pharmacy Management System
Transform your operations with industry-leading software designed for long-term care pharmacies. From order intake, packaging, processing, quality assurance, and delivery, the SoftWriters suite of products has the tools you need.* *System Interface Mockup. Schedule a demo for a guided walk...
FrameworkLTC Demo - Paper is a Thing of the Past with Electronic Document Management and FrameworkECM
Best-in-class document management enables your pharmacy to streamline document management, and reduce administrative work so your staff can focus on the day-to-day pharmacy operations. Automate refill-too-soon with customized workflows; annotate and collect e-signatures directly on prescriptions ...
FrameworkLTC Demo - A Smarter Solution that your Staff Actually Wants to Use
Your staff are highly skilled, specialized, and smart, but can you say the same about their tools? Equip your staff with intelligent tools created specifically for LTC pharmacies. Customize your system with automated workflows that reduce the burden of repetitive administrative tasks bogging down...
FrameworkLTC Demo - Create a Data-Driven Pharmacy with On-Demand Visualizations Updated Daily with FrameworkInsight
Is your pharmacy leveraging data to drive decisions? FrameworkInsight turns all of your pharmacy data into clear visualizations, breakdowns, and reports. Covering every step of the pharmacy with dashboards spanning operations, staff performance, finance, inventory levels, and facility performance...
FrameworkLTC Demo - FrameworkVision: Streamline Facility Coordination and Medication Management
FrameworkVision unlocks the next level of partnership between pharmacies and facilities. Streamline communication by reducing reliance on phone calls, faxes, and emails with integrated secure messaging. Maintain compliance by ensuring an audit trail of all communications related to medication ord...
FrameworkLTC Demo - Ensure Quality Assurance while Moving Freely Across the Pharmacy Floor
Put the power of FrameworkLTC in the palm of your hand with FrameworkFlow. FrameworkFlow enables pharmacies to create a quality assurance first, barcode-driven, mobile workflow. FrameworkFlow allows quality assurance steps to be added in the packaging, staging, and toting workflow and reportedly ...
Medicine Express Pharmacy relies on FrameworkLTC to serve thousands of patient each and every day. Explore how they achieved 100% cycle fill accuracy for the first time and improved billing productivity while reducing resubmissions.
Play FrameworkLTC Video
Medicine Express Pharmacy relies on FrameworkLTC to serve thousands of patient each and every day. Explore how they achieved 100% cycle fill accuracy for the first time and improved billing productivity while reducing resubmissions.
Artificial Intelligence is coming to FrameworkLTC in 2026. The first step in SoftWriters' long-term commitment to innovation in our technology stack will be on infusing clinical-grade Artificial Intelligence and automations into the Order E
Play FrameworkLTC Video
Artificial Intelligence is coming to FrameworkLTC in 2026. The first step in SoftWriters' long-term commitment to innovation in our technology stack will be on infusing clinical-grade Artificial Intelligence and automations into the Order E
In LTC pharmacy, decisions can't wait. FrameworkInsight is the essential companion tool for pharmacies to gain better visibility into their pharmacy's most essential data. With pre-configured dashboards, visualizations, drill-downs, filters
Play FrameworkLTC Video
In LTC pharmacy, decisions can't wait. FrameworkInsight is the essential companion tool for pharmacies to gain better visibility into their pharmacy's most essential data. With pre-configured dashboards, visualizations, drill-downs, filters
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FrameworkLTC Reviews (34)

Reviews

FrameworkLTC Reviews (34)

4.4
34 reviews

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CB
Director of Pharmacy
Mid-Market (51-1000 emp.)
"Customer focused"
What do you like best about FrameworkLTC?

From the leadership to the support staff everyone interacts on a personal level and listens to the concerns and sugestions of the users. Many of the suggestions for enhancements come from us, the users. I love it! Review collected by and hosted on G2.com.

What do you dislike about FrameworkLTC?

Really good at LTC pharmacy, but not flexible for retail segments. Review collected by and hosted on G2.com.

ET
Small-Business (50 or fewer emp.)
"FRAMEWORK ltc"
What do you like best about FrameworkLTC?

There are a number of features bulit into the system and several outside products that integrate with the software making it easy to help clients. There are certain processes that make it easy to do large volume tasks, such as cycle fill. The ECM queue that integrates with LTC is an electronic document tracker making it easy to retreive in the archive. All parts of the presctiption process have worfklow tracking to follow where your order is. Customer support is typically quite attentive to my tickets and helping me work through the issues. Review collected by and hosted on G2.com.

What do you dislike about FrameworkLTC?

There are several ways to do things making training hard as everyone has their own way to do things- There can be too many options sometimes.

*Training has to be paid for, so you have to hope one of your coworkers know what they are doing.

*There is no transfer out function

*Limited functionality on batch processing

*There are so many options you may need to click into several things to do one simple feature

*POD (proof of delivery) software app crashes on the daily and leaves extra work for overriding data entry tehs to close out batches

*Several glitches in the cycle fill processing

*RX send out for last qty filled not original qty so you may get a renewal for partial qty instead of a full fill creating more work Review collected by and hosted on G2.com.

ST
Partner/General Manager
Small-Business (50 or fewer emp.)
"softwriters need to have more experienced tier 1 support staff"
What do you like best about FrameworkLTC?

Senior management team is very easy to deal with and always follow thru. Review collected by and hosted on G2.com.

What do you dislike about FrameworkLTC?

Their software updates are a pain to install. Review collected by and hosted on G2.com.

Verified User in Pharmaceuticals
AP
Mid-Market (51-1000 emp.)
"FrameworkLTC Growth"
What do you like best about FrameworkLTC?

FrameworkLTC consistently adapts to industry trends with frequent updates that go beyond fixing bugs. LTC allows us to service our communities in an individualized manner. We've been able to automate many workflows so that we can spend more time with patients and clinical recommendations. It's easy to train new users on this platform due to the automated steps and clean design. Review collected by and hosted on G2.com.

What do you dislike about FrameworkLTC?

One of the downsides to FrameworkLTC can be the complex nature of billing. It really takes some experience in using the different types of billing availablities. I would consider it to almost be like it's own space within the software where you have to have a few experts on your team to ensure everything is set up properly and fits each of the buildings. It would also be nice to be able to integrate some sort of retail POS system considering our IL and LTC@Home patients. To be fair, that's also outside of the scope of what the product is intended to be. Review collected by and hosted on G2.com.

Verified User in Pharmaceuticals
UP
Small-Business (50 or fewer emp.)
"Positive experience all the way around"
What do you like best about FrameworkLTC?

Framework is such an intuitive platform to work on. I find that new employees pick up on navigating FrameworkLTC very quickly. Review collected by and hosted on G2.com.

What do you dislike about FrameworkLTC?

I keep forgetting how to set up my shortcut tabs. Review collected by and hosted on G2.com.

Verified User in Pharmaceuticals
UP
Mid-Market (51-1000 emp.)
"Framework Suite of products makes dispensing seamless"
What do you like best about FrameworkLTC?

I apreciate the seamless integration between ECM, LTC and POD. I don't have to jump thorugh hoops to get the information I need regarding a filled script. Review collected by and hosted on G2.com.

What do you dislike about FrameworkLTC?

I / my team would like to see more programming on the billing side. Review collected by and hosted on G2.com.

Verified User in Pharmaceuticals
UP
Small-Business (50 or fewer emp.)
"Framework LTC has changes our lives in pharmacy"
What do you like best about FrameworkLTC?

Everything in Frameworks is so much easier then we were doing on our old system. There is also so much many extras that you can do on this system, and it just makes each day quicker and quicker. Review collected by and hosted on G2.com.

What do you dislike about FrameworkLTC?

Since it is so big, still learning how to do things after a year. Review collected by and hosted on G2.com.

DH
Mid-Market (51-1000 emp.)
"Top LTC Software"
What do you like best about FrameworkLTC?

What I like best about FrameworkLTC is the functionality available. It offers tons of functions to allow you to run your pharmacy as you need. Any time there is a question, I feel confident that I can reach out to the support team and get a prompt response to resolve any issues. FrameworkLTC integrates with a wide range of products, including but not limited to the other products in their software suite. At Guardian, we primarily utilize FrameworkLTC on a daily basis and it is very important to have a product that is functional and reliable. Users find the product easy to use in most situations, but for the more involved functions, I am excited to see the release of Framework University in the near future. Implimenting the product will be a breeze for any new or existing pharmacy and will make a great addition. Review collected by and hosted on G2.com.

What do you dislike about FrameworkLTC?

I hope to see FrameworkLTC implement more cloud based solutions in the future. It would be a dream to eventually have FrameworkLTC migrate to a full cloud solution. This would improve implementation and performance. Review collected by and hosted on G2.com.

Billy T.
BT
Small-Business (50 or fewer emp.)
"Pharmacy Director"
What do you like best about FrameworkLTC?

I like that softwriters continually tries to improve the Framework LTC experience. Framework LTC is a big piece of machinery with a lot of moving parts. Overall, my life has been much easier since switching to Framework LTC, however even though the product is great, I like that softwriters is dedicated to trying to improve it. Review collected by and hosted on G2.com.

What do you dislike about FrameworkLTC?

There is a big learning curve compared to other pharmacy systems in the market. I think Framework university will greatly help, but hiring and training on Framework can be stressful at times. Review collected by and hosted on G2.com.

KR
Small-Business (50 or fewer emp.)
"You have choices. Make the right one."
What do you like best about FrameworkLTC?

Listen. You have options. You are being bombarded by everything and anything. Regulations are getting harder. Reimbursement is getting tougher. The future of change that was years is now months. The difference is that FrameworkLTC and more importantly Softwriters is entirely committed to your success. They meet with you. They listen. And they respond. They are not going anywhere. Other companies are motivated by stock share, buyouts, market share and the like. These are not bad things. But with Framework, your success is also theirs. The future of this industry depends of those who see its potential. Softwriters does. Review collected by and hosted on G2.com.

What do you dislike about FrameworkLTC?

Updates don't come fast enough. Rollouts for ECM and LTC are not universally done, like windows updates. Process is too complex. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

19 months

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FrameworkLTC Features
Stock Management
Drug Database
Drug Verification
Medical Document Mangaement
EHR Integration
Billing & Accounting
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FrameworkLTC