--- title: Frame AI Reviews meta_title: 'Frame AI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 22 reviews by the users' company size, role or industry to find out how Frame AI works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 22 scale: '5' date_modified: '2026-08-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Frame AI Reviews **Vendor:** Frame **Category:** [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention) **Average Rating:** 4.5/5.0 **Total Reviews:** 22 ## About Frame AI Frame AI is how the world’s biggest companies proactively unlock the hidden value of their data with Stream-Trigger Augmented Generation (STAG). STAG, pioneered by the PhD-led team at Frame AI, applies generative data analysis to complex natural language. The Frame AI platform synthesizes predictive signals into workflow triggers across systems, enabling organizations to orchestrate and activate unstructured data for the first time. The Frame AI platform is designed for proactivity. Rather than waiting for user queries like RAG-based chatbots e.g. OpenAI, STAG continuously monitors streaming communication to proactively mitigate risks and drive revenue opportunities across business teams. Frame AI is a strategic partner for AI data infrastructure. We work with partners and clients from identifying use cases to refining implementation, drawing on decades of experience building flexible, durable AI solutions that enrich automation and deepen human understanding. Our Enterprise API works with existing systems to enable any team to benefit from every customer conversation. The Frame AI platform drives efficiency and LTV by: • Proactively surfacing costs and opportunities well ahead of when they would appear in structured data analysis. • Enriching automation and decision-making with the root causes behind customer propensities and behaviors. • Extracting customer traits and insights from first-party data to drive revenue strategies. • Identifying cost drivers across the enterprise. • Desiloing data and empowering cross-functional stakeholders with standardized documentation and insights. • Scaling the value of total data investment by orchestrating insights and triggers across business teams. ## Frame AI Reviews ### 1. Data-Driven Insights and Proactive Escalation Intervention **Rating:** 3.5/5.0 stars **Reviewed by:** Parker D. | Manager - Support Engineering, Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Frame AI?** Frame provides accurate escalation and critical-event monitoring capabilities that allow our leaders to focus on valuable, strategic initiatives and team investment without fear of missing important opportunities to intervene on high severity customer interactions. **What do you dislike about Frame AI?** While Frame has the incredible ability to capture a multitude of client sentiment regarding customer service and different product offerings, filtering out irrelevant or unhelpful verbatims and locating the most significant customer quotes can be a challenge. **What problems is Frame AI solving and how is that benefiting you?** Frame is assisting in the following for our organization: - Informing stakeholders regarding account sentiment outliers - Guiding strategic product decisions using cost and sentiment data on key features - Keeping escalation ratios at an industry low .56%while holding Support team to high CSAT standards With the data Frame provides, we're able to proactively start and drive discussions with our PDE teams that lead to a deeper understanding of true customer sentiment and pain points regarding our most adopted features. With Frame's Predictive CSAT and Pre-Escalation scores, we're able to identify customer escalations before they happen and get the appropriate resources in the room quicker to resolve high level items of concern for our clients. ### 2. Frame AI System **Rating:** 4.0/5.0 stars **Reviewed by:** James A. | Senior Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Frame AI?** Frame AI has been really helpful to diagnose problems we are having. It saves our team countless hours of scouring tickets to spot potential issues. **What do you dislike about Frame AI?** Sometimes the system produces false negatives, but I believe the overall time saved is worth the inconvenience. **What problems is Frame AI solving and how is that benefiting you?** Frame AI analyzes all of our tickets and allows us to learn of problems quickly. ### 3. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Frame AI?** The customer support is top-notch. I love the people at Frame AI. **What do you dislike about Frame AI?** Its hard to use at times. The lingo is very confusing. **What problems is Frame AI solving and how is that benefiting you?** Helping us identify where the risk and gaps with our end users. ### 4. FrameAI is giving me great, accurate insight into what my customers are actually talking about! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2020 **What do you like best about Frame AI?** The data I am seeing is helping me accurately identify what my customers are actually talking about. The dashboards give me easy visibility as to what my team is busy doing. FrameAI's insight report is something I use on a daily basis. The team I am working with is amazing. Not only answering my million and one questions I have, but sometimes when I ask a question after hours, I get a response right away! I also love the fact that the team helps me think things through when I am trying to implement something. **What do you dislike about Frame AI?** Honestly, there isn't much that I dislike. If I had to say one thing, I think it would be to know all FrameAI can do. But the team is always ready to respond and ready to help. **What problems is Frame AI solving and how is that benefiting you?** Getting accurate KPI's, getting data on how my team is spending on helping our clients, being able to quickly identify customer needs! I am able to leverage the data I am getting back to help our product and engineering teams leverage the areas of the product that my need improvement. I am able to see how my team is spending their time with what clients. I am able to identify which customers maybe in a critical status and quickly help them. Now teams across the practice are seeing how they can leverage the data coming out of FrameAI ### 5. Working with Frame has been helpful, logging all communication and identifying issues, wins, etc. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2020 **What do you like best about Frame AI?** I like being able to see how much time we spend chatting in slack, as well as the teams/agents who are most active. Also, the frame team we work with are great. They're knowledgable and helpful with our use cases. **What do you dislike about Frame AI?** There is a lot of customization that is needed, which a plus, but also a lot of work if you don't quite know where to start. **What problems is Frame AI solving and how is that benefiting you?** Problems solving: Identifying how much time we all spend in slack, how much our ticket queue has grown, we've been able to identify that we're needing more people on our team to help with the uptick in coverage needed. Frame has helped us quantify that with easily understood metrics. Benefits: The ability to find similar conversations/tickets to map them together. Also identifying what categories in our product that have the most questions, issues, etc so we can put more effort into better customer experiences. ### 6. Frame is helping bring order to chaos **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2020 **What do you like best about Frame AI?** We can track customer and agent activity in Slack. We can identify key areas of our tool where customers are engaging in the most discussion. **What do you dislike about Frame AI?** The stream of data is a little overwhelming at first. It also requires quite a bit of fine-tuning to filter out the "noise". The wide variety of different graphs and datasets means that it can sometimes be difficult to find the view you're looking for. **What problems is Frame AI solving and how is that benefiting you?** We heavily utilize Slack for customer-facing support. Frame has helped us enhance our support metrics and identify key areas of strength and weakness in our current support offerings. ### 7. Great bit of software with an agile, supportive team behind it. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2020 **What do you like best about Frame AI?** Amazing support, responsive product team. **What do you dislike about Frame AI?** AI didn't seem to do as much as I'd hoped it would **What problems is Frame AI solving and how is that benefiting you?** We were using Frame.ai for a slightly different use case. We piped in feature requests and wanted an easy way to report on trends without too much laborious work. Frame helped in automating some of that tagging and has great reporting capabilities. ## Frame AI Discussions - [What is Frame AI used for?](https://www.g2.com/discussions/what-is-frame-ai-used-for) - [View Frame AI pricing details and edition comparison](https://www.g2.com/products/frame-ai/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+01%3A11%3A06+-0500&secure%5Bsession_id%5D=bf607906-566a-4931-b56e-d6c301c75df7&secure%5Btoken%5D=1cf42968703cea71ed98b6a403b7cdbfd2df32a798822ef5f2e00672568659d4&format=llm_user) ## Frame AI Features **Additional Functionality** - Role-Based Permissions - Configurable Workflow - Access Controls/Permissions - Assignment Management - Help Desk Management - Projections - Customizable Reports - Issue Management - Customizable Fields - Reporting & Statistics - API - Alerts/Notifications - Customizable Forms - Recurring Issues - Widgets - Workflow Management - Prioritization - Third-Party Integrations - Commenting/Notes - Issue Auditing - AI Copilot - Task Management - Real-Time Updates - Generative AI - Collaboration Tools - Dashboard - Self Service Portal - Real-Time Notifications - Support Ticket Management - Drag & Drop - Customizable Templates - Project Management - Issue Tracking - Activity Dashboard - Tagging - Monitoring - Service Level Agreement (SLA) Management - Customizable Branding - Multi-Channel Communication - Support Ticket Tracking - Task Progress Tracking - Issue Scheduling - Ticket Management - Chat/Messaging - Rules-Based Workflow - Alerts/Escalation - Real-Time Reporting - Knowledge Base Management - Surveys & Feedback - SSL Security - Activity Tracking - Email Management **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Platform** - Health Score - Customer Profiles - Notifications - NPS of Customers **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Predictions** - Service Quality Assurance - Predictive Analytics - Revenue Impact - Artificial Intelligence - Sentiment - Retention - Behavior Analytics - Usage Tracking/Analytics **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - Loyalty Program - AI Copilot - Campaign Personalization - Personalization - Email Campaign Management - A/B Testing - Knowledge Base Management - Renewal Management - Performance Metrics - Workflow Management - Behavioral Targeting - Customer Engagement - Sentiment Analysis - Engagement Tracking - Task Management - Feedback Management - Behavior Tracking - Retention Tracking - Support Ticket Management - User Onboarding - Lifecycle Management - Customer Surveys - Campaign Management - Real-time Alerts - Customer Journey Mapping - Cancellation Management - Third-Party Integrations - Review Monitoring - Customer Data Management - Referral Tracking - Customer Communication - Churn Management - Marketing Automation - Referral Management - Customer Segmentation - Messaging - Workflow Automation **Generative AI** - AI Text Generation - AI Text Summarization ## Top Frame AI Alternatives - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (725 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,072 reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) - 4.5/5.0 (1,721 reviews)