[ FPT.AI Reviews ](https://www.g2.com/products/fpt-ai/reviews) [ FPT.AI Reviews ](https://www.g2.com/products/fpt-ai/reviews) # FPT.AI Features ##### ## Process Automation (4) Onboarding Flow Management Orchestrates customer journey via customizable workflows. E-Signature Contains e-signature functionality. Data Capture Captures customer data through digital forms. Auto-Capture Uses OCR to scan customer documents, extract data, and auto-fill forms using the extracted data. Show More ##### ## Identity Verification (3) ID Scanning Scans and verifies customer identification documents. KYC Runs KYC checks on customers using information gathered in the application. Credit Check Checks customer credit information. Show More ##### ## Responses (4) Personalization Provides personalized responses to interlocator based on segmentation or past responses. Route To Human Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had. Natural Language Understanding (NLU) Can have a natural, human-like conversation with an interlocator. Multi-Language Manage and support multiple languages Show More ##### ## Platform (5) Conversation Editor Allows business to edit conversations to meet the unique needs of one's business. Integration Gives users the ability to update systems, like CRM, based on conversations. Human-In-The-Loop Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants. Drag & Drop Editor Editing tool that allows users to drag and drop images, icons, widgets, or other components Human-in-the-loop (HITL) Agents pause for human input at key steps and hand off tasks when beyond their confidence or authority. Show More ##### ## Generative AI (2) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. Show More ##### ## Data Capture (2) Multi-format Support Allows the user to process documents in various formats such as PDF, DOCX, and JPEG. OCR Capabilities Gives user the ability to convert different types of documents into machine-readable text using Optical Character Recognition (OCR). Show More ##### ## Data Extraction (5) Entity Recognition Enables the user to identify and extract specific entities like names, dates, and addresses from documents. Text Classification Gives user the ability to categorize sections of text within the document based on preset criteria. Data Classification Grouping log entries based on similar attributes. Voice Recognition Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking Optical Character Recognition Ability to recognize printed or written text within digital images or scanned documents Show More ##### ## Data Validation (1) Accuracy Checking Provides the user with the capability to validate the extracted data for accuracy. Show More ##### ## Workflow Automation (3) Batch Processing Enables the user to process multiple documents in a single batch operation. Process Integration Gives user the ability to connect to automation technology, such as robotic process automation (RPA). Third-Party Integrations Set up connections to third-party platforms to improve business processes Show More ##### ## Document Management (6) Search Functionality Enables users to search through the content of processed documents easily. Version Control Allows the user to track changes and manage different versions of a document. Full Text Search Search for specific words or phrases within a document or database Semantic Search Contextual Search Boolean Search Capability to use a search engine via operators like AND, NOT, and OR Show More ##### ## Machine Learning (1) Custom Model Training Gives user the ability to train custom machine learning models for specific data extraction tasks. Show More ##### ## Natural Language Processing (3) Sentiment Analysis Provides the user with the ability to analyze the sentiment expressed in the textual content of the document. Text Analysis Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Entity Analysis Inspect the given text for key elements such as names of people, places and more Show More ##### ## Semantic Analysis (1) Contextual Understanding Allows the system to understand the context of words and phrases for better data extraction and classification. Show More ##### ## Data Integration (1) API Support Provides the user with the ability to integrate the IDP system into other applications through APIs. Show More ##### ## Security (2) Compliance Standards Assures the user that the system complies with industry regulations like GDPR. Data Encryption Ensures that all data processed is encrypted for security. Show More ##### ## Automation - AI Agents (7) Sales Follow-Up Allows users to automate responses to customer inquiries across various channels. Customer Interaction Automation Allows users to automate responses to customer inquiries across various channels. Lead Generation Allows users to automate the process of generating and qualifying sales leads. Document Processing Allows users to automate the handling, processing, and management of documents. Feedback Collection Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders. Natural Language Processing Process and analyze human language in text or audio form Simulation and Scenario Generation Generative AI can generate synthetic data and simulate scenarios for training and testing purposes. Show More ##### ## Autonomy - AI Agents (4) Independent Decision Making Allows the AI agent to learn from interactions and adapt its responses accordingly. Adaptive Responses Allows the AI agent to learn from interactions and adapt its responses accordingly. Task Execution Provides the AI agent the ability to execute tasks without requiring constant user input. Problem Solving Allows the AI agent to identify and resolve issues without user intervention. Show More ##### ## Voice Recognition - AI Voice Assistants (1) Voice Recognition Helps in understanding different accents, dialects, and speech patterns. Show More ##### ## Speech Synthesis - AI Voice Assistants (3) Speech Synthesis Helps to generate human-like speech responses. Customizable speech Provides customizable speech speed and intonation. Multiple voice actions Provides multiple voice options like gender, tone and style. Show More ##### ## Security and privacy - AI Voice Assistants (1) Encrypted communication Allows communications to be secure and authenticated. Show More ##### ## Compatibility - AI Voice Assistants (1) Cross platform compatibility Aids in syncing with multiple devices. Show More ##### ## Agentic AI - Digital Customer Onboarding (1) Decision Making Makes informed choices based on available data and objectives Show More ##### ## Additional Functionality (119) Generative AI Use AI to generate content in the form of text, images, videos, etc. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Calendar Management Track and manage schedules and meetings via an integrated calendar Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Customizable Forms Customize contracts and forms to collect specific information Forms Management Store, manage and track all forms in a centralized location Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Role-Based Permissions Set & manage permission levels based on user roles and restrict access to only authorized individuals Phonetic Variation Detection Detects variations in pronunciation or variations in spelling across regions. CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Email Management Manage, store and organize emails within the system or via third-party apps Data Capture and Transfer Import, collect, and capture data from multiple sources Access Controls/Permissions Define levels of authorization for access to specific files or systems Workflow Management Create, design and manage workflows for repetitive tasks Electronic Forms Digital forms that are shared and accessed online Abbreviation Detection Automatically comprehend data abbreviation terms Web Forms Web form that allows users to enter data that is sent and processed for different reasons Multiple Data Sources Allows users to manage data from a number of sources Mis-Keyed Variation Detection Detects when a user has input/keyed data incorrectly Data Import/Export Import and export data to and from software applications Data Replication Process of copying and storing data in more than one site or node Document Management Store, manage, and track all electronic documents in a centralized location Data Extraction Automatically retrieve and pull information from documents, websites, images, data sets, and other sources Customizable Reports Alter the layout and content of reports Customizable Branding Add customized logos and colors to align with company branding Offline Access Ability of websites, web applications, or mobile applications to function without an active internet connection Electronic Signature Digitally sign online documents Data Retrieval Search and find data in a structured format Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Barcode/Ticket Scanning Scan barcodes to ensure accurate pricing and label tracking Email Address Extraction Extract email addresses from multiple data sources Customizable Fields Customize data fields to support various needs and use cases Task Management Create, manage and track all task activities and progression Audit Management Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Image Capture Process images and automatically scan for data Configurable Workflow Configure existing workflows to meet your organization's needs API Application programming interface that allows for integration with other systems/databases Data Visualization Graphical representation of data Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Conditional Logic Capability of a software or system to make decisions and perform actions based on specified conditions Audit Trail A record of all activities within the system, including user access, changes made, etc. Activity Tracking Track and document all activities across devices, networks, and other systems Real-Time Updates Receive system updates as soon as any changes are made Summarization Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Tagging Attach digital tags to documents and assets for identification, search, or monitoring purposes Real-Time Analytics Analyze and gain insights into data in real-time Predictive Modeling Analyzing historical and current data and generating a model to help predict future outcomes. Data Analysis Tools Analyze survey results via statistical testing or crosstabs directly within the software Filtering Find & retrieve relevant data or documents Commenting/Notes Leave comments and notes on documents for others to view Categorization/Grouping Organize and group data or items based on various criteria Data Verification Process of checking different types of data for accuracy to avoid errors or inconsistencies AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Visual Analytics Interact with data visualization elements, such as charts and graphs, to drill down into data Customer Segmentation Process of dividing customers into groups based on common characteristics Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Data Cleansing Removes data that is incomplete, inaccurate, or irrelevant from a dataset Topic Clustering Identify topics to prioritize document research Multi-Language Manage and support multiple languages Language Detection Identify different languages Spam Detection Detect spam, BOT, or invalid email addresses Predictive Analytics Predict future data based on historical data sets Customer Profiles Record customer information, purchase history, and other notes Metadata Management Collect and maintain structured information that describes data or content Agent Collaboration Multiple agents work together, share tasks, and coordinate to achieve common goals. Data Governance Collection of processes, policies, and standards to manage the storage & usability of enterprise data Prompt Engineering Process of carefully designing and constructing prompts or input instructions to achieve desired behaviors or outputs from AI models Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service For No-Code Development Build applications without the use of code Version Control Track revisions and updates made to files and navigate between different versions Role-Based Permissions Set & manage permission levels based on user roles and restrict access to only authorized individuals Dynamic Modeling Model the varying behavior of a system over time through diagrams API Application programming interface that allows for integration with other systems/databases Memory Management Store and save retrievable data Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user Scalability Manage a growing amount of work to meet increased demand without compromising performance Cost Management Manage budgets, track and optimize spending and align capacity to workload demand Scheduling Plan availability and assign specific time slots for tasks and resources Natural Language Interface Interact with agents using conversational language Access Controls/Permissions Define levels of authorization for access to specific files or systems Multiple LLM Models Ability to interact with various large language models, such as GPT-4, Claude 3, Gemini, Llama 3, and more Integration Management Identify which applications need to exchange data and enable these data connections Customizable Frameworks Flexible architecture allowing tailored configurations Pre-built Templates Pre-defined templates within a library for common cases such as contracts, websites, emails, and more Analytics Tools for the systematic analysis of various types of data or statistics Intent Recognition Helps understand a user's intentions/actions Contextual Guidance Interprets what a user is doing based on context and helps guide them through the process. Rules-Based Workflow Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Attended Automation Bots that work alongside humans on tasks that cannot be fully automated Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components For Sales/Marketing Used as a promotional or demonstration tool in sales and marketing presentations Generative AI Use AI to generate content in the form of text, images, videos, etc. Business Process Automation Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Third-Party Integrations Set up connections to third-party platforms to improve business processes Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Sentiment Analysis Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Deep Learning Artificial neural networks using multiple layers of processing are used to extract progressively higher level features from data. Code-free Development Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Automated Responses Automatic reply functionality for incoming messages Knowledge Management Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Transfers/Routing Transfer queries and organize messages between agents Personalization Adjust communications based on previous interactions or personal preferences Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Virtual Personal Assistant (VPA) Program systems that assist users with their daily administrative responsibilities Chatbot AI-based platform which conducts a conversation via auditory or textual methods Speech Recognition Train your system to interpret and transcribe voice messages Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Task Management Create, manage and track all task activities and progression Customer Engagement Initiate interactions with customers by proactively starting conversations or providing informational content AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Configurable Workflow Configure existing workflows to meet your organization's needs Unattended Automation Automate processes from start to finish without human assistance Conversation Intelligence Recording, transcription, and analysis of sales calls for the purpose of training and generating insights Show More ## Top-Rated Alternatives [ ![Retell AI](https://images.g2crowd.com/uploads/product/hd_favicon/6c40b034868e5f32a34fc109f6ad8e03/retell-ai.svg "Retell AI") Retell AI 4.8/5(2,638) ](https://www.g2.com/products/retell-ai/reviews) [ ![JustCall](https://images.g2crowd.com/uploads/product/hd_favicon/905949d64d774031094b71b622a24709/saas-labs-justcall.svg "JustCall") JustCall 4.3/5(2,392) ](https://www.g2.com/products/saas-labs-justcall/reviews) [ ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ View All Alternatives ](https://www.g2.com/products/fpt-ai/competitors/alternatives) ##### Categories on G2 [ AI Agents For Business Operations ](https://www.g2.com/categories/ai-agents-for-business-operations)[ AI Voice Assistants ](https://www.g2.com/categories/ai-voice-assistants)[ Intelligent Document Processing (IDP) ](https://www.g2.com/categories/intelligent-document-processing-idp) [ Digital Customer Onboarding ](https://www.g2.com/categories/digital-customer-onboarding) Show More ##### Explore More [ Best dam software solutions for creative agencies ](https://www.g2.com/discussions/best-dam-software-solutions-for-creative-agencies)[ What simple AR drawing and annotation features do AR collaboration tools offer that require zero field staff training? ](https://www.g2.com/discussions/what-simple-ar-drawing-and-annotation-features-do-ar-collaboration-tools-offer-that-require-zero-field-staff-training)[ Best tool for managing sales engagements ](https://www.g2.com/discussions/best-tool-for-managing-sales-engagements) [ Which healthcare integration engines are most trusted by healthcare software IT analysts based on user reviews? ](https://www.g2.com/discussions/which-healthcare-integration-engines-are-most-trusted-by-healthcare-software-it-analysts-based-on-user-reviews)[ Which HCM software offers the best employee self-service features? ](https://www.g2.com/discussions/which-hcm-software-offers-the-best-employee-self-service-features)[ Pros and Cons Details ](https://www.g2.com/products/fpt-ai/reviews?qs=pros-and-cons) Show More [ Best dam software solutions for creative agencies ](https://www.g2.com/discussions/best-dam-software-solutions-for-creative-agencies)[ What simple AR drawing and annotation features do AR collaboration tools offer that require zero field staff training? ](https://www.g2.com/discussions/what-simple-ar-drawing-and-annotation-features-do-ar-collaboration-tools-offer-that-require-zero-field-staff-training)[ Best tool for managing sales engagements ](https://www.g2.com/discussions/best-tool-for-managing-sales-engagements) [ Which healthcare integration engines are most trusted by healthcare software IT analysts based on user reviews? ](https://www.g2.com/discussions/which-healthcare-integration-engines-are-most-trusted-by-healthcare-software-it-analysts-based-on-user-reviews)[ Which HCM software offers the best employee self-service features? ](https://www.g2.com/discussions/which-hcm-software-offers-the-best-employee-self-service-features)[ Pros and Cons Details ](https://www.g2.com/products/fpt-ai/reviews?qs=pros-and-cons)