FPT.AI Voicebot is easy to integrate with our existing systems such as CRM, call center platforms, and backend APIs. The open architecture and clear documentation allow us to deploy and customize voice flows quickly. The solution is also highly scalable, enabling us to expand from pilot use cases to high-volume production without major changes to the system. Review collected by and hosted on G2.com.

Some advanced integrations and complex call flows require technical resources during the initial setup. There is a learning curve when designing more sophisticated scenarios, but this improves significantly with experience and support from the FPT.AI team Review collected by and hosted on G2.com.

FPT AI Mentor is helpful for personalizing my learning and review process. Since I work in the banking sector, there is a lot of information related to different types of cards as well as the company’s campaigns. AI Mentor also designs practice tests that closely reflect real-life scenarios, which helps me identify and improve my weak areas. Review collected by and hosted on G2.com.

I hope the product’s UI will become more dynamic and engaging, helping to uplift learners’ mood and motivation while studying. Review collected by and hosted on G2.com.

FPT AI is a highly effective omnichannel customer support tool. It can respond to and collect customer needs in a synchronized manner, enabling the sales team to better understand customers and provide more in-depth consultation.

In addition, FPT.AI acts as a data analytics expert, helping us develop clearer directions and more effective business strategies. Review collected by and hosted on G2.com.

I still haven’t found anything I don’t like about FPT.AI Review collected by and hosted on G2.com.

FPT.AI excels in natural language processing with impressive conversational accuracy and contextual understanding. The platform's ease of integration stands out - we had it deployed within our existing tech stack in just two weeks. The pre-built industry templates saved significant development time, while the robust API documentation made custom implementations straightforward. The real-time analytics dashboard provides valuable insights into conversation performance and user engagement patterns. Support team has been exceptionally responsive, often resolving technical queries within hours. The platform handles high conversation volumes without performance degradation, which has been crucial for our customer service operations. Review collected by and hosted on G2.com.

The pricing structure could be more transparent - getting detailed cost breakdowns for different usage tiers required multiple sales calls. The initial learning curve for advanced features is steeper than expected, particularly for team members without technical backgrounds. Documentation for some newer features lags behind releases, which occasionally causes implementation delays. The dashboard interface, while functional, feels somewhat dated compared to competitors and could benefit from a more modern UX design. Additionally, the platform occasionally struggles with very domain-specific technical jargon, requiring additional training data for specialized industries. Customer success check-ins could be more proactive rather than reactive. Review collected by and hosted on G2.com.

I find FPT AI Mentor very useful for managing training within my team. It is also very easy to set up training campaigns, which helps us quickly organize learning programs for different teams or topics. Review collected by and hosted on G2.com.

So far, I have not found anything that I dislike about the platform. Review collected by and hosted on G2.com.

FPT.AI is user-friendly, with ease of Integration Review collected by and hosted on G2.com.

There is no disadvatage from using FPT.AI Review collected by and hosted on G2.com.

- Easy to integrate API for Text-To-Speech generation. We wrote simple script to create wav files with notations and implemented it within several hours

- Perfect for Vietnamese language, more then 20 voices to choose from. Lê Minh was our favourite

- Documentation and examples in PHP, cURL, Python. We used PHP & Curl

- Supports WAV and MP3 formats

- Free package is enough usually for our needs, we bought this only once to do bulk generation of 120+ narrations

- Have both interface for manual generation and API, we tested both ways

- In general it's good tool to manually convert text to speech, or speech to text, or we use this tool 2-3 times a month in batch mode Review collected by and hosted on G2.com.

- Accent in English speech, but it's ok for our needs

- Voices are not very variative

- We got 404 error from service twice, but customer support reacted quickly enough

- Quality of recognition of English speech not meets our needs completely Review collected by and hosted on G2.com.

After using this chatbot or rather NLP generator , i have kind of mixed feelings, i like the features like having import features of steps and questions and answers for training the NLP, then having direct scratch creation of the NLP, but its kind of time consuming yet near to accuracy based on what are you training the chatbot nlp.

It also had the API and Link share features, which can be used in embedded formats with 3rd party applications and froms. Review collected by and hosted on G2.com.

No overview or demo provided, it can be time consuming to setup for beginners , but once accustomed, its amazing and near to perfection depending upon for what background and domain you're creating the chatbot using it. Review collected by and hosted on G2.com.

Automated chat bots makes it best in customer support. High security as it uses biometric security implementation. Supports multiple languages so accuracy is high. Has a lot of features and is multi purpose portal. Very easy to use as all features are labelled. Could 100 characters per month for free. Review collected by and hosted on G2.com.

Feels like more focus is on vietnamese. The ui is bit technical and persons without much technical knowledge may find it difficult to handle. Review collected by and hosted on G2.com.

I have found Intelligent Document Processing (IDP) the most effective as it helps deal with piles of documents and extract data with good precision. This has relieved my team from have to perform repetitive data entry hence enabling them to perform relevant and valuable tasks. Review collected by and hosted on G2.com.

The chatbots are not adaptable to be integrated into our line of work. There is a need for us to have closer control over the flow of the conversation for one to deliver an excellent customer experience in a specific industry which the software cannot offer. Review collected by and hosted on G2.com.