--- title: FourKites Reviews meta_title: 'FourKites Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 269 reviews by the users' company size, role or industry to find out how FourKites works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 269 scale: '5' date_modified: '2026-07-17' parent_category: name: Supply Chain Management url: https://www.g2.com/categories/supply-chain-management --- # FourKites Reviews **Vendor:** FourKites **Category:** [Supply Chain Visibility Software](https://www.g2.com/categories/supply-chain-visibility) **Average Rating:** 4.5/5.0 **Total Reviews:** 269 ## About FourKites FourKites®, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites' Intelligent Control Tower™ breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks, and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600+ global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. ## FourKites Pros & Cons **What users like:** - Users value the **real-time tracking** of FourKites, which enhances supply chain visibility and decision-making efficiency. (5 reviews) - Users commend the **high reliability** of FourKites, valuing its outstanding accuracy and responsive support for tracking shipments. (4 reviews) - Users appreciate the **user-friendly interface** of FourKites, enabling intuitive management without needing technical expertise. (3 reviews) - Users benefit from the **ease of tracking** trailers and orders, enhancing efficiency for drivers and brokers alike. (3 reviews) - Users value the **excellent customer satisfaction** from FourKites, appreciating its responsive support and user-friendly interface. (2 reviews) - Data Accuracy (2 reviews) - GPS Tracking (2 reviews) - Helpful (2 reviews) - Platform Usability (2 reviews) - Simple (2 reviews) **What users dislike:** - Users express concerns over **pricing issues** that don't accommodate emerging economies and hinder accessibility to FourKites. (2 reviews) - Users are frustrated by the **carrier issues** that allow manual changes to delivery times without clear notifications. (1 reviews) - Users desire enhanced **dashboard insights** to automatically display vendor details without manual checking for convenience. (1 reviews) - Users face **driver issues** due to tech challenges and lack of notifications, impacting app utilization and communication. (1 reviews) - Users find the product **expensive** and suggest pricing adjustments to better serve emerging economies. (1 reviews) - Ineffective Notifications (1 reviews) - Lack of Real-time Updates (1 reviews) - Messaging Issues (1 reviews) - Missing Features (1 reviews) - Not Intuitive (1 reviews) ## FourKites Reviews ### 1. Great tool, and company, allways looking for improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Alejandro M. | Distribution Performance Management NORLA , Enterprise (> 1000 emp.) **Reviewed Date:** September 29, 2022 **What do you like best about FourKites?** Fourkites is great seeking for feedbacks, room for improvement and sollutions to fit our operation We started tracking loads and now we are looking to track orders with products **What do you dislike about FourKites?** ETA is still a working progress. We need to mantain a lot manually in order to work properly still looking to get the speed of the truck in the platform language for carriers (in MEX not everyone speaks english) **What problems is FourKites solving and how is that benefiting you?** internal visibility. The communication improved at looking at the same platform with the actual status working to share information to our customers. We are almost there ### 2. Great Technology, fair customer service **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** September 29, 2022 **What do you like best about FourKites?** The R&D piece of this company is top-notch, you can always feel that they put a lot of effort into innovating their existing products as well as new ones, to stay edge-cutting in the industry. **What do you dislike about FourKites?** On the other hand, their customer service is not as good, high turnover of account managers, lack of ownership of root-causing issues, and drive continuous improvement. As a customer, you must take significant ownership and push things forward most of the time, especially on daily behavior and communication. Hope they can truly start focusing on this end of their business soon. **What problems is FourKites solving and how is that benefiting you?** Providing real-time visibility of our loads and shipments good dashboard reporting system to help us identify bad lanes and where to focus on and improve. Be able to connect with customers via network visibility feature. ### 3. FourKites Training **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2023 **What do you like best about FourKites?** Intuitive platform with great learning modules if you find yourself stuck **What do you dislike about FourKites?** Too many options on the screen I wish I could toggle off **What problems is FourKites solving and how is that benefiting you?** Efficient ETA tracking ### 4. Wonderful platform to carrier network visibility **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** January 09, 2023 **What do you like best about FourKites?** The customer sucess team is always very helpful. **What do you dislike about FourKites?** Support tickets can take a long time to solve leaving questions open for extended periods. **What problems is FourKites solving and how is that benefiting you?** GPS location tracking and late alerting methods. ### 5. Great user experience and service **Rating:** 4.5/5.0 stars **Reviewed by:** Igor N. | global logistics excellence manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 29, 2022 **What do you like best about FourKites?** We have about 6 years using Fourkites, slowly expanding it to more countries and more operations. Besides the great product, which is intuitive and offers what we need, they also have a great customer experience. The team that handles our account is always present and responsive to our feedbacks and ideas for improvements. **What do you dislike about FourKites?** There is character limitation to enter the product description. Some of our chemical materials have a very long name. **What problems is FourKites solving and how is that benefiting you?** It is helping with our inbound shipment and downstream visibility. ### 6. FourKites Big on Ideas, Low on Customer Service **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** September 29, 2022 **What do you like best about FourKites?** I like that FourKites is big on ideas and hype. Sometimes the ideas are bigger than the capabilities, though and follow through is an issue. **What do you dislike about FourKites?** I really dislike the customer service provided by FourKites. When you ask a question or want to know more information about what is required you a referred to the customer answer portal rather than getting the information that you need. I don't have the time to look up the answer that's why I ask the question. **What problems is FourKites solving and how is that benefiting you?** We are using the tracking platform only at this point and would like to branch out, but again the customer service is an issue, and we aren't getting the specialized attention required when exploring a new product. ### 7. Truly fantastic! **Rating:** 5.0/5.0 stars **Reviewed by:** Courtney N. | Senior Applications Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 10, 2022 **What do you like best about FourKites?** I love that FourKites has built an online community with other customers to have a place to discuss things B2B. The knowledge base is amazing, and I can always find what I'm looking for! **What do you dislike about FourKites?** I do wish that the certification materials had more videos. It was a little hard to follow the sections of the course that were reading only. **What problems is FourKites solving and how is that benefiting you?** Visibility! I also love that you can customize your executive dashboard in the beta view. ### 8. Sr. Dir of Account Management **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa W. | Sr Director of Account Management, Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2022 **What do you like best about FourKites?** Ease of use, mapping capabilities, real-time location updates, and the responsiveness of the team behind the application **What do you dislike about FourKites?** The search filters can sometimes be cumbersome and will over filter out critical information. **What problems is FourKites solving and how is that benefiting you?** We partner with Four Kites to consolidate data for external customers for visibility into both inventory positions and real time tracking. The partnership with Four Kites has provided our user community with the visibility they need to understand disruption throughout their network and make informed decisions based on data ### 9. Valuable tool for Transport Visibility **Rating:** 4.5/5.0 stars **Reviewed by:** Jagdish C. | Principle Visibility Lead, Enterprise (> 1000 emp.) **Reviewed Date:** July 18, 2022 **What do you like best about FourKites?** Ability to track shipments globally across multiple modes of transport and have the functionality to share close to real-time shipment information with others **What do you dislike about FourKites?** Transparency during implementation - Fourkites need to improve their partner relationship and professional services - become more proactive than reactive. **What problems is FourKites solving and how is that benefiting you?** Allowing us as an organisation to become proactive rather than reactive to customers - when customers are requesting updates on their orders. We are now able to track shipments as close to real-time as possible. ### 10. An Asset Every Company Needs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2022 **What do you like best about FourKites?** One of the things that stood out about FourKites to me is their filtering ability. You can filter your data by any number of criteria to narrow down your results to where they will benefit you most. **What do you dislike about FourKites?** There are not many things regarding FourKites that I don't like. However, some of the menus throughout the software can be more difficult to navigate than others. I'm sure this would change after I sat down and got more familiar with FourKites. **Recommendations to others considering FourKites:** Complete the various FourKites certification courses to truly appreciate this software. **What problems is FourKites solving and how is that benefiting you?** Occasionally, I will have difficulty trying to find a certain dashboard that I was previously looking at but I think that this is due to a lack of longevity using FourKites. I do think that this software has increased productivity and will continue to do so as more features are developed. ### 11. FourKites is the leader in the 3rd party supply chain tracking technology space. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2020 **What do you like best about FourKites?** The ability to track loads in near real-time. The ability to integrate in multiple ways, although most consistency is achieved through ELDs. **What do you dislike about FourKites?** There are occasional technical issues that make some data supplied by FourKites less reliable. **What problems is FourKites solving and how is that benefiting you?** We're reducing the amount of time spent sending emails/calling carriers for updates by leveraging FourKites as an alternative source for tracking updates. We're able to see an organized view of tracking updates across the network by leveraging dashboards in FK. ### 12. Great Usability **Rating:** 4.5/5.0 stars **Reviewed by:** Sean G. | Digital Lead for Global Distribution & Global Trade, Enterprise (> 1000 emp.) **Reviewed Date:** September 29, 2022 **What do you like best about FourKites?** The user experience is highly intuitive and visually appealing. I am always surprised that it is easy for users without training to instantly get some useful information **What do you dislike about FourKites?** There is limited functionality to upload additional data points when there are untrackable loads (carriers do not have tracking capabilities but can provide etas). This is not important for an individual load but is to get a full picture including those not tracked. **What problems is FourKites solving and how is that benefiting you?** Shipment visibility both upstream and downstream ### 13. Useful **Rating:** 5.0/5.0 stars **Reviewed by:** Paula V. | LD&T Resource Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 30, 2022 **What do you like best about FourKites?** It gets real-life updates about where the drivers are. Easy to track and useful when you want to know specific times of arrival. **What do you dislike about FourKites?** Sometimes drivers have difficulties downloading the app. **Recommendations to others considering FourKites:** Make sure to know how it works so you can take advantage of all the facilities the website gives you **What problems is FourKites solving and how is that benefiting you?** Tracking trucks, you can know where they are at every moment. Instead of calling drivers to make sure, you can rely on the app with certain in and out times. ### 14. One of the best tracker in terms of accuracy. **Rating:** 4.5/5.0 stars **Reviewed by:** Nandish M. | Broker Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2022 **What do you like best about FourKites?** Shows the last stop the truck has been and also the duration spent there. **What do you dislike about FourKites?** Have used it for a while now but did not find any bug or anything that causes dislike. **What problems is FourKites solving and how is that benefiting you?** Show the location of the driver; duration spent at the last stop, and ETA for the destination. These usually require calling drivers at odd times, but with fourkites it gets simplified ### 15. Life Changing Experience **Rating:** 5.0/5.0 stars **Reviewed by:** victor b. | TRansportation Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 29, 2022 **What do you like best about FourKites?** being able to perform better with ETA and estimated arrival times, right now we have to layover our trucks for security matters, son the ETA doesnt always perform precisely **What do you dislike about FourKites?** fourkites app for ipohone doesnt show a list of carriers you have to write it down but nothing cames up **What problems is FourKites solving and how is that benefiting you?** ETA estimated times and dynamic ETA , geofence precission when we have near by customers for ex. ### 16. User friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Nuria M. | Analista de transporte, Enterprise (> 1000 emp.) **Reviewed Date:** September 29, 2022 **What do you like best about FourKites?** that is user-friendly. Fourkites team is open to opinions and feedback. The platform evolves continuously, and they are always looking for what is next and what is needed it **What do you dislike about FourKites?** Some times have a respond from support takes a little more that what it's need it **What problems is FourKites solving and how is that benefiting you?** Locations of the customers, visibility from all our carriers on the same places ### 17. Tracking is made easy with Fourkites **Rating:** 4.5/5.0 stars **Reviewed by:** Brian K. | Product Specialist, Transportation Technology, Enterprise (> 1000 emp.) **Reviewed Date:** September 29, 2022 **What do you like best about FourKites?** Being able to sign into my account and find a load for tracking. **What do you dislike about FourKites?** The filters are not user friendly when trying to find a specific load. **What problems is FourKites solving and how is that benefiting you?** We are in the process of going with Ocean Tracking for our Hawaii locations, FourKites is helping solve the issues to make this an easy addition to our tracking. ### 18. Best Tracking Service **Rating:** 5.0/5.0 stars **Reviewed by:** Barry C. | Team Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2022 **What do you like best about FourKites?** I like to use Four Kites to track all of my customer's shipments. I like how easy it is to use and how it seamlessly integrates with our TMS software. Way better than others on the market. **What do you dislike about FourKites?** Honestly, I don't really have any issues with Four Kites. I wish we could track shipments without the driver installing an app on their smartphones, but that would probably not be legal. Haha. **Recommendations to others considering FourKites:** Just do it. You will not be disappointed. **What problems is FourKites solving and how is that benefiting you?** By using Four Kites, I get real time tracking, monitoring, and estimated delivery times of all my shipments in one easy to use and digest platform. I love at a glance I know what is on time and what is late. ### 19. Senior data analyst with a interest in forecasting **Rating:** 4.0/5.0 stars **Reviewed by:** Joe D. | Senior Data Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** September 29, 2022 **What do you like best about FourKites?** The dependency on carrier data vs what our partners are showing is much more accurate. **What do you dislike about FourKites?** I am still learning the best way to navigate the UI. Would like it to be easier to access the data. **What problems is FourKites solving and how is that benefiting you?** Forecasting updates. IDS details. Whats on the truck? Getting Sales off my back. ### 20. Great User Experience when Tracking Loads **Rating:** 5.0/5.0 stars **Reviewed by:** Don G. | TMS Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** September 29, 2022 **What do you like best about FourKites?** FourKites provides an excellent tool for tracking Loads. It's innovative and developments are based on Customer needs. **What do you dislike about FourKites?** There are some challenges with Trucks departing the DC **What problems is FourKites solving and how is that benefiting you?** FourKites provides excellent tracking of 90+% of our loads ### 21. Great Tool That Simplifies and Speeds-Up Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Nicholas W. | Site Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2021 **What do you like best about FourKites?** The ability to track and quickly look up the status of equipment has been beneficial. "Lost trailers" in the yard are being caught right away instead of left growing roots for weeks. The ability to designate trailer status and condition gives you the ability to view real-time yard reports anytime you want. This helps to reduce the need to bring in additional raw materials because of paperwork errors and allows the warehouse to shift their work focus quickly. Yard drivers have found the system very easy to pick up, and like that, it tells them where to find each trailer. For new drivers, it dramatically reduces the time from training to productivity. **What do you dislike about FourKites?** In limited situations, it would be beneficial for drivers to choose their next task instead of being auto-assigned. Example - When the yard is at or beyond capacity, the tasks ask for dock pull-outs. If drivers could view the list of tasks and select spot-ins first, this would allow for an open spot in the yard for the pull-outs to go. Comments should be viewable on the trailers "Load Info" tab instead of selecting a different tab. Comments are being missed without an immediate view. Having the ability to select columns on the Equipment List page. Personally, I do not need "Free Time to Detention", "Detention Charge", and "Type". However, "Condition" would be very helpful to have immediate visibility of. "Awaiting Unloading" at the top of the page does not seem to match "Checked In" trailer counts. Currently showing 107 at the top, but only 90 when a "Checked In" filter is applied. I have searched for "Loaded" and other designations but do not see where the missing 17 trailers are listed. **What problems is FourKites solving and how is that benefiting you?** Trailers forgotten in yard because of lost paperwork in the building. With the ability to make sure the trailer is correctly entered into the system, even if paperwork is lost, we have a visual of the trailer's status so it can be corrected and not forgotten. Excessive radio calls. All call outs have been almost eliminated. Redundant yard moves. With better move tracking and visibility requests to move the same trailer multiple times has reduced. ### 22. FourKites - Shipment Visibility at its finest **Rating:** 5.0/5.0 stars **Reviewed by:** Mary P. | ITS Business Analyst - Transportation, Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2020 **What do you like best about FourKites?** While FourKites has a best of breed product that all shippers could benefit, the implementation journey and continuing support model is world class! This hands down was the easiest software implementation I have ever been a part of. Furthermore, the Customer Support model after implementation is outstanding. The company’s dedication of constant product improvement is impressive. **What do you dislike about FourKites?** What ever you dislike at the moment you get to discuss with your customer success manager. That drives product improvements. **What problems is FourKites solving and how is that benefiting you?** Shipment visibility. We never had real time visibility before FourKites. ### 23. FourKites for Truck ETA **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food Production | Enterprise (> 1000 emp.) **Reviewed Date:** September 29, 2022 **What do you like best about FourKites?** I like that they provide visibility on where our trucks are and give ETA estimates that we can provide to our customers. **What do you dislike about FourKites?** FourKites Support doesn't always solve issues in a timely manner. **What problems is FourKites solving and how is that benefiting you?** FourKItes is solving visibility concerns, which allows us to keep track of our shipments as well as keep our carriers honest. ### 24. Learning, Growing, & Expanding **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2022 **What do you like best about FourKites?** The new technology they are developing to provide stronger visibility to customers. **What do you dislike about FourKites?** It sometimes feels like there is a delay in customer service response. As a newer user on the system, that may be a gap on my end I need to close. **What problems is FourKites solving and how is that benefiting you?** Providing a tool for carriers to send EDI updates. ### 25. FourKites Helping to Solve Customer Service Use Cases **Rating:** 5.0/5.0 stars **Reviewed by:** Jon K. | Director of Materials Management, Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2021 **What do you like best about FourKites?** Our Customer Service teams are saving significant time identifying shipment status by avoiding to first look in our ERP and only looking up shipments #'s, customer PO's, part numbers, sales orders, ect to see the status of a shipment to a customer. Long term, we will send the tracking links directly to our customers so they can track their own shipments and avoid having to contact customer service all together. **What do you dislike about FourKites?** Carrier onboarding ended up being more time consuming then originally thought. **What problems is FourKites solving and how is that benefiting you?** 1. Efficiencies in identifying the status of our customer shipments - less time to track shipments and less customer inquiries 2. Tracking our internal network shipments from location to location - We now can know for sure where each shipment is 3. Understanding where our sea and air shipments are from overseas and update our expected arrival more frequently. 4. Balancing workload at our DC's by utilizing appointment manager 5. Rating our carrier performance and working with them for understanding issues and improved performance ### 26. Software has a ton of great features! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2022 **What do you like best about FourKites?** I really like the ease of GEO fencing and all the filtering features. It really helps when delegating different duties to the team. The reporting function could be a bit quicker but I do love all the column features it has available. This is just at a glance from having just learned the system but it seems to have almost all the features I would expect one to have. **What do you dislike about FourKites?** Not being able to black out certain times during the day to not receive loads Reports take a bit longer to receive via email rather than just downloading straight from the system **What problems is FourKites solving and how is that benefiting you?** I have not been in the position long enough to really dive this deep into it yet. I do see it being a great asset for transportation analysis and tracking though. ### 27. Transportation Intern Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** June 14, 2022 **What do you like best about FourKites?** As a Transportation Intern, I was introduced to FourKites and have been fascinated by the program. Having previous experience in the transportation industry, I appreciate the visibility that FourKites provides. It was a rather easy software to navigate and learn- I started my internship 2 weeks ago and am already certified. I am looking forward to advancing my use of the system throughout my daily tasks. **What do you dislike about FourKites?** Most brokerage carriers do not track on FourKites, which is something I am interested in resolving. **What problems is FourKites solving and how is that benefiting you?** FourKites solves problems including current ETAs, road closures, and weather updates that help transportation be proactive. ### 28. Good Follow-in **Rating:** 5.0/5.0 stars **Reviewed by:** Jehu M. | Customer Service Executive, Enterprise (> 1000 emp.) **Reviewed Date:** February 04, 2020 **What do you like best about FourKites?** Have access to tracking the information updated. All the detail that we can find in any module, specially, we have the information that the final customer ask for us. **What do you dislike about FourKites?** A lot of screens that makes a little bit confusing, maybe some tiles in a dashboard more minimalist, could help but generally all the information is great and sustancial **Recommendations to others considering FourKites:** Actually, just be open to information and lose your fear of the application / page, since everything is very intuitive **What problems is FourKites solving and how is that benefiting you?** Well, many of the delivery times have been shortened and as a customer service agent, I can provide details of where the cargo is and an estimated arrival time. ### 29. Visibility is Key **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** September 29, 2022 **What do you like best about FourKites?** Fourkites is an excellent transportation visibility platform, which has assisted us greatly. **What do you dislike about FourKites?** FourKites visibility is not always 100% and can sometimes lead to increased questions. **What problems is FourKites solving and how is that benefiting you?** FourKites is solving our transportation visibility problems, which benefits us by allowing us visibility on transportation. ### 30. Executive Account Manager **Rating:** 4.5/5.0 stars **Reviewed by:** tiffany h. | Executive Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2022 **What do you like best about FourKites?** The most helpful this is FourKites updates our customers TMS system. **What do you dislike about FourKites?** The integration with Aljex if you do not put loaded or unloaded times fourkites does not update the customers TMS system **What problems is FourKites solving and how is that benefiting you?** Fourkites is solving/benefiting by updating our customers and updating there TMS. ### 31. FourKites is invaluable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2021 **What do you like best about FourKites?** I love the fact that we are not only able to view load status in real-time, but also have the ability to receive these status updates into our TMS. This saves countless hours on the administrative / manual track and trace. **What do you dislike about FourKites?** Honestly to this point we have not encountered any issues that we couldn't resolve. I think the only issue we've had is timely responses from support, but that has been addressed. **Recommendations to others considering FourKites:** Ensure you have someone dedicated to FourKites on your team who can own the use of this tool. We found the greatest benefit when we had someone who would monitor the usage and also manage onboarding and carrier compliance. **What problems is FourKites solving and how is that benefiting you?** We are solving 1) automation of status updates (better accuracy and timeliness) and 2) transparent communication between us, the carrier and our customers. We have realized significant improvements and gains in these areas. We have rolled our a platform to our customers and they love it too. Really happy with the benefits! ### 32. Metrics and tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Saundra R. | Customer care representative, Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2021 **What do you like best about FourKites?** I love the ease of tracking when the carriers use it as they should. Its true in that it works as good as the information you put in it. The Metrics are a great way to measure many aspects. **What do you dislike about FourKites?** Carriers seem to be afraid of this, and this becomes a challenge when trying to get them to use it regularly. **What problems is FourKites solving and how is that benefiting you?** Problems are trying to get all of our carriers to use the tracking as they should and do it in a timely manner. We have noticed that if they are using tracking, it makes our customer care team's job easier and more efficient when we don't have to send 20 emails to transportation to get an update. It's logged, and they can look. This minimizes time spent on waiting for an ETA. ### 33. Tracking and Delivery Alerts **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** September 29, 2022 **What do you like best about FourKites?** Sending RTA delivery alerts to customers **What do you dislike about FourKites?** Filters on dashboard don't often work as intended **What problems is FourKites solving and how is that benefiting you?** Allows customers to know when shipments are expected or the delivery time changes ### 34. Fourkites **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** September 29, 2022 **What do you like best about FourKites?** Visibility to shipments in our network.. **What do you dislike about FourKites?** Complete integration to our TMS Transplace **What problems is FourKites solving and how is that benefiting you?** Providing real time visibility to shipments to customer service team ### 35. Visibility changed the supply chain discussion... **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2021 **What do you like best about FourKites?** The predictive analysis, especially for internaitonal imports, helps provide the right data for supply chain. Imports was a black hole for the supply chain; we had to track every container through various websites and emails manually. Communication to the end customer was unreliable. Once implemented supply chain and customer service was able to provide a better customer experience; we are able to provide more accurate on time into our warehouse and provide btter ETAs to the end customer. Anther area that we liked is during the RFI stage we would offer suggestions for certain requirments that are being asked by out customers. The other potential vendors gave us a pat "this is what we offer now but in the future -- if enough people ask for it we may develop this." When we presented it to FourKites, they took it back to the development team and within a few days they would call and say they took the suggestion back to development and wanted to show us what they had done. FK listens to the customer and is quick to develop technology to meet the ever changing business needs. **What do you dislike about FourKites?** Implementation took longer that expected; this issue was mostly contributed to my team as we were too quick to try to begin writing the integration without vetting the requirements. My advice is to make sure you bring in the FK resources from the beginning; they are the SME on these integrations and can make it much easier for you. **What problems is FourKites solving and how is that benefiting you?** Our most significant gap was international, especially with the current market conditions brought on due to COVID. Arrival into port was delayed due to congestion, and then drayage further delayed the receipt into the distribution centers. We could not give sales and the end-user a reasonable timeline for expected delivery. With the predictive analytics of FK we now have more confidence in the information we communicate to the various shareholders. ### 36. Love the program **Rating:** 5.0/5.0 stars **Reviewed by:** ryan b. | Warehouse, Shipping, Receiving Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2021 **What do you like best about FourKites?** Easily tracking the trucks to update Distribution Centers **What do you dislike about FourKites?** Sometimes loads will not show up, i will have to reload the page. **What problems is FourKites solving and how is that benefiting you?** When DC managers ask the ETA of trucks or where the truck is to the DC, I can let the DC managers know where the truck is. I can also let the managers know ahead of time that the truck is on site for dropoff. ### 37. Real time visibility of the shipments with updated ETA, agile and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Daniela V. | Process Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2021 **What do you like best about FourKites?** Fourkites platform is straightforward, easy to use. It gives real-time information on the truck/vessel location based on GPS coordinates. The reports are helpful as they contain detailed information about CO2 emissions, tracking consistency, and much more. **What do you dislike about FourKites?** The platform is very helpful as long as the carriers provide the truck license plates. **Recommendations to others considering FourKites:** If you want to have end-to-end visibility and know at all times where your products are i recommend Fourkites. **What problems is FourKites solving and how is that benefiting you?** We have end-to-end real-time visibility on the trucks. We can better optimize the activity and help reduce the CO2 emissions. ### 38. FourKites Insights **Rating:** 5.0/5.0 stars **Reviewed by:** L G. | Transportation Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2021 **What do you like best about FourKites?** The user friendly navigation of the site. The innovation to constantly make updates and utilization of user feedback to improve the experience **What do you dislike about FourKites?** Overall there isn't much issues that i have with the four kites system **What problems is FourKites solving and how is that benefiting you?** I am utilizing four kites to improve the levels of interaction between my carriers and my dc's ### 39. Fourkites Great Tool for visibility **Rating:** 4.5/5.0 stars **Reviewed by:** THYLA E. | Customer Logistics Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2021 **What do you like best about FourKites?** With the visibility in real-time of the shipments, we can provide current status to our customers. **What do you dislike about FourKites?** We still have some language barriers in Latin America, and we need more sources in this area. **Recommendations to others considering FourKites:** Be careful with the border because it can be a little difficult to track if you use many carriers. **What problems is FourKites solving and how is that benefiting you?** We have the benefits of the actual locations, almost all the time. We have communication issues from the carriers but Fourkites help us to have the real location when carriers are not responding our calls. ### 40. GOOD STUFF **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2021 **What do you like best about FourKites?** FourKites has been helpful with being able to see all shipments in my network. **What do you dislike about FourKites?** I believe the dashboard could be better. I don't like for round trip or multi-stop shipments that I have to click on the shipment to see all the details. I also don't like that the search baris only for the TMS#. It would be nice if the search bar can be used for anything (i.e. type what I'm looking for & shipments that match that criteria would show. **What problems is FourKites solving and how is that benefiting you?** Right now, my team is still working out all the kinks with the integration & making sure our carriers are using the system properly. **Official Response from Jill Weber:** > Hello, and thank you for leaving a review. We’re happy to hear that the platform has been helpful with being able to view all shipments in your network. Thank you for your feedback on the dashboard. We recommend that you check out our new User Experience, which has a different look and feel for the multi-stop loads to see the ETA indicator for each stop without opening the load card. We appreciate your recommendation for enhancements to the search bar, and encourage you to share your feedback in our Community’s IdeaExchange - a place where you can share your ideas for how to influence our product roadmap. Lastly, you can join our customer feedback calls as we love to hear our customers’ feedback! You can find more information about the new User Experience, the IdeaExchange and the customer feedback calls directly in our Community - please login to your account and click the Community icon to access it. We’d like to connect with you to ensure your team and your carriers are set up for success. If you have any questions or would like additional support, please contact support@fourkites.com and we’ll work together so you have an excellent experience using our platform. ### 41. Visibility Journey **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2022 **What do you like best about FourKites?** The ability to see real-time updates with your shipment. **What do you dislike about FourKites?** I need to familiarize myself with the website to get used to it. The training provides good training though. **What problems is FourKites solving and how is that benefiting you?** The possible problem of getting the shipment delayed fou our customers. I discover that FourKites can prevent this delay from happening. ### 42. Viz Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2021 **What do you like best about FourKites?** Engaged with our company and willing to always help with our projects **What do you dislike about FourKites?** Support reply times have dropped off. Please address **What problems is FourKites solving and how is that benefiting you?** Servicing our client's needs ### 43. NAVIGATING IS VERY EASY **Rating:** 5.0/5.0 stars **Reviewed by:** Daniela R. | Customer service rep, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2021 **What do you like best about FourKites?** I like how simple it is to search and navigate through the website. **What do you dislike about FourKites?** I still haven't came across any issues with the website **What problems is FourKites solving and how is that benefiting you?** I'm able to view tracking and exact delivery times for customers, it's very accurate. ### 44. Fourkites Excellent Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Danilo P. | Key User Sap, Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2021 **What do you like best about FourKites?** The dynamic way of working with the tool is the main advantage. In my opinion, it is very simple to understand what each function does. I really like the tool, I recommend it to everyone. **What do you dislike about FourKites?** I didn't find anything I didn't like at first. **What problems is FourKites solving and how is that benefiting you?** I didn't have any problems, I just saw some points that can be improved. ### 45. Love how FourKites has expanded our opportunities to reach new customers. **Rating:** 4.0/5.0 stars **Reviewed by:** Shane O. | Transporation Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2021 **What do you like best about FourKites?** I love the user interface and FourKites ability to customize to your companies needs. **What do you dislike about FourKites?** I'm not a huge fan of the timeline implementation when rolling out to a new customer. **What problems is FourKites solving and how is that benefiting you?** We are solving real-time order tracking for customers. The benefits I've seen so far are predicting future delivery times to customers based on traffic patterns. ### 46. Easy to Navigate and Track Carrier Shipments **Rating:** 4.0/5.0 stars **Reviewed by:** Nicole H. | Transportation Planning Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** April 06, 2021 **What do you like best about FourKites?** I enjoyed the easiability navigating through the system. The format is clear and consice. The training provided helped with understanding various features, such as IM with carriers in realtime, ability to track shipments via a hyperlink that can be sent to various individuals to review. **What do you dislike about FourKites?** I disliked some of the images in the training modules, they were hard to see the details because it was small and a little blurry. After completion of the FourKites certification, I did not receive my certification badge for my email signature, even though it stated it was attached to the certification email. I copied and pasted it from a co-worker. **Recommendations to others considering FourKites:** FourKites is a concise software for tracking carrier shipments. I recommend their service, they ensure each user is trained and certified to use their software. **What problems is FourKites solving and how is that benefiting you?** FourKites allows me to see in realtime where the driver is traveling and if they are sitting. Also, I really like the way they captured weather related issues on the map within the software. **Official Response from Jill Weber:** > Hi Nicole, Thank you for your review! We're glad that you found the FourKites platform easy to navigate and the training helpful to learn about the various features. While we are very proud of our industry first Visibility Certification program, we are releasing 2.0 in the near future that will address some of the limits you've experienced. This includes your Certification documentation, a more personalized view of your progress and content, and improved graphics. Thank you for sticking with us and continuing to upskill supply chain expertise in your organization! ### 47. Very helpful in getting locations for loads **Rating:** 5.0/5.0 stars **Reviewed by:** Lucila H. | Supply chain specialist, Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2021 **What do you like best about FourKites?** How fast the system works and how user friendly it is. **What do you dislike about FourKites?** Some of the carriers are not GPS tracked, some locations are not accurate and entered manually. **What problems is FourKites solving and how is that benefiting you?** I am checking components for the next day's production. ### 48. FourKites is an excellent partner in our daily business operations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2021 **What do you like best about FourKites?** The tracking abilities are most vital for day-to-day needs. Scheduled reports are extremely helpful in organizing information that we can use to improve our carriers' participation. **What do you dislike about FourKites?** The format of alerts can be improved for easier visibility on tracking. **Recommendations to others considering FourKites:** Ensure that you are monitoring the accuracy of tracking. Tracking improvement is a benefit to all **What problems is FourKites solving and how is that benefiting you?** We are solving issues of loads running late, taking incorrect routing, and re-occurring delays out of our source locations. ### 49. Excited for this New Supply Chain Visibility Partnership! **Rating:** 5.0/5.0 stars **Reviewed by:** David E. | Manager, Import/Export, Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2021 **What do you like best about FourKites?** I really appreciate the level of engagement, from C-Level on down. The whole team has been very professional, collaborative, and very knowledgeable. **What do you dislike about FourKites?** Nothing! The FourKites team and the product are great! **What problems is FourKites solving and how is that benefiting you?** We lacked visibility to our inbound shipments further upstream. FourKites affords us the data, flexibility, and agility that we never had before. ### 50. Observers opinion **Rating:** 4.0/5.0 stars **Reviewed by:** Andrew U. | Assistant Scoutmaster, Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2021 **What do you like best about FourKites?** The flexibility of the platform to meet multiple customers' needs along with the high level of customer service from the staff. **What do you dislike about FourKites?** No specific items that we dislike. Time to implement customizations could be faster. **What problems is FourKites solving and how is that benefiting you?** Real time tracking of automotive JIT deliveries. Having immediate updates at has been very beneficial. ## FourKites Discussions - [Could we have an official FAQ into spanish?](https://www.g2.com/discussions/24150-could-we-have-an-official-faq-into-spanish) - 1 comment, 1 upvote - [How can we know if the load id has reached the consignee or destination?](https://www.g2.com/discussions/how-can-we-know-if-the-load-id-has-reached-the-consignee-or-destination) - 2 comments, 1 upvote - [Are driver hours of service recorded or taken into consideration while tracking trucks?](https://www.g2.com/discussions/are-driver-hours-of-service-recorded-or-taken-into-consideration-while-tracking-trucks) - 1 comment, 1 upvote - [What is the best way of tracking a load via 4Kites?](https://www.g2.com/discussions/28150-what-is-the-best-way-of-tracking-a-load-via-4kites) - 1 comment - [View FourKites pricing details and edition comparison](https://www.g2.com/products/fourkites/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-31+11%3A49%3A28+-0500&secure%5Bsession_id%5D=77eb3297-c4d8-4880-9ae2-0717e6ac9776&secure%5Btoken%5D=40a9c196dfa326e5c778fa9a6de9fbf8d0710cd791e5c4d1dad1264ba850317f&format=llm_user) ## FourKites Features **Visibility** - Compliance - Search - Temperature Alerts - Shipment Tracking - Order-Level Visibility - ETA - Geofencing **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Delivery** - Flows - Alerts - Inventory - Modes **Workflow Automation** - Rating - Dispatch and Tender - Invoice Management - Digital Document Reconciliation **Network Management** - Geographic Optionality - Automated Onboarding **Performance** - Financial Analytics - KPIs - Benchmarking **Platform** - Data quality - Languages - Configurable Notifications ## Top FourKites Alternatives - [Descartes MacroPoint](https://www.g2.com/products/descartes-macropoint/reviews) - 4.7/5.0 (870 reviews) - [project44](https://www.g2.com/products/project44/reviews) - 4.7/5.0 (708 reviews) - [Shippeo](https://www.g2.com/products/shippeo/reviews) - 4.7/5.0 (165 reviews)