--- title: FourKites Reviews meta\_title: 'FourKites Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 269 reviews by the users' company size, role or industry to find out how FourKites works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 269 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Supply Chain Management url: https://www.g2.com/categories/supply-chain-management --- # FourKites Reviews & Product Details Visit Website FourKites®, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites' Intelligent Control Tower™ breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks, and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600+ global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. * * * Product Website FourKites Seller [FourKites](https://www.g2.com/sellers/fourkites) Discussions [FourKites Community](https://www.g2.com/products/fourkites/discuss) Languages Supported English, French, Portuguese, Spanish, Turkish Solution Type Best-of-Breed Overview by FourKites Admin Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 5 months [ View More Pricing Information ](https://www.g2.com/products/fourkites/pricing) ![Alejandro M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alejandro M.") AM Alejandro M. Distribution Performance Management NORLA Enterprise (\> 1000 emp.) 9/29/2022 "Great tool, and company, allways looking for improvement" 5/5 What do you like best about FourKites? Fourkites is great seeking for feedbacks, room for improvement and sollutions to fit our operation We started tracking loads and now we are looking to track orders with products Review collected by and hosted on G2.com. What do you dislike about FourKites? ETA is still a working progress. We need to mantain a lot manually in order to work properly still looking to get the speed of the truck in the platform language for carriers (in MEX not everyone speaks english) Review collected by and hosted on G2.com. What problems is FourKites solving and how is that benefiting you? internal visibility. The communication improved at looking at the same platform with the actual status working to share information to our customers. We are almost there Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") AF Verified User in Food & Beverages Enterprise (\> 1000 emp.) 9/29/2022 "Great Technology, fair customer service" 3.5/5 What do you like best about FourKites? The R&D piece of this company is top-notch, you can always feel that they put a lot of effort into innovating their existing products as well as new ones, to stay edge-cutting in the industry. Review collected by and hosted on G2.com. What do you dislike about FourKites? On the other hand, their customer service is not as good, high turnover of account managers, lack of ownership of root-causing issues, and drive continuous improvement. As a customer, you must take significant ownership and push things forward most of the time, especially on daily behavior and communication. Hope they can truly start focusing on this end of their business soon. Review collected by and hosted on G2.com. What problems is FourKites solving and how is that benefiting you? Providing real-time visibility of our loads and shipments good dashboard reporting system to help us identify bad lanes and where to focus on and improve. Be able to connect with customers via network visibility feature. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Logistics and Supply Chain](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Logistics and Supply Chain") UL Verified User in Logistics and Supply Chain Mid-Market (51-1000 emp.) 4/20/2023 "FourKites Training" 2.5/5 What do you like best about FourKites? Intuitive platform with great learning modules if you find yourself stuck Review collected by and hosted on G2.com. What do you dislike about FourKites? Too many options on the screen I wish I could toggle off Review collected by and hosted on G2.com. What problems is FourKites solving and how is that benefiting you? Efficient ETA tracking Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Pharmaceuticals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Pharmaceuticals") AP Verified User in Pharmaceuticals Enterprise (\> 1000 emp.) 1/9/2023 "Wonderful platform to carrier network visibility" 4/5 What do you like best about FourKites? The customer sucess team is always very helpful. Review collected by and hosted on G2.com. What do you dislike about FourKites? Support tickets can take a long time to solve leaving questions open for extended periods. Review collected by and hosted on G2.com. What problems is FourKites solving and how is that benefiting you? GPS location tracking and late alerting methods. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite IN Igor N. global logistics excellence manager Enterprise (\> 1000 emp.) 9/29/2022 "Great user experience and service" 4.5/5 What do you like best about FourKites? We have about 6 years using Fourkites, slowly expanding it to more countries and more operations. Besides the great product, which is intuitive and offers what we need, they also have a great customer experience. The team that handles our account is always present and responsive to our feedbacks and ideas for improvements. Review collected by and hosted on G2.com. What do you dislike about FourKites? There is character limitation to enter the product description. Some of our chemical materials have a very long name. Review collected by and hosted on G2.com. What problems is FourKites solving and how is that benefiting you? It is helping with our inbound shipment and downstream visibility. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") UF Verified User in Food & Beverages Enterprise (\> 1000 emp.) 9/29/2022 "FourKites Big on Ideas, Low on Customer Service" 3/5 What do you like best about FourKites? I like that FourKites is big on ideas and hype. Sometimes the ideas are bigger than the capabilities, though and follow through is an issue. Review collected by and hosted on G2.com. What do you dislike about FourKites? I really dislike the customer service provided by FourKites. When you ask a question or want to know more information about what is required you a referred to the customer answer portal rather than getting the information that you need. I don't have the time to look up the answer that's why I ask the question. Review collected by and hosted on G2.com. What problems is FourKites solving and how is that benefiting you? We are using the tracking platform only at this point and would like to branch out, but again the customer service is an issue, and we aren't getting the specialized attention required when exploring a new product. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign CN Courtney N. Senior Applications Analyst Enterprise (\> 1000 emp.) 10/10/2022 "Truly fantastic!" 5/5 What do you like best about FourKites? I love that FourKites has built an online community with other customers to have a place to discuss things B2B. The knowledge base is amazing, and I can always find what I'm looking for! Review collected by and hosted on G2.com. What do you dislike about FourKites? I do wish that the certification materials had more videos. It was a little hard to follow the sections of the course that were reading only. Review collected by and hosted on G2.com. What problems is FourKites solving and how is that benefiting you? Visibility! I also love that you can customize your executive dashboard in the beta view. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite MW Melissa W. Sr Director of Account Management Mid-Market (51-1000 emp.) 9/29/2022 Business partner of the seller or seller's competitor, not included in G2 scores. "Sr. Dir of Account Management" 5/5 What do you like best about FourKites? Ease of use, mapping capabilities, real-time location updates, and the responsiveness of the team behind the application Review collected by and hosted on G2.com. What do you dislike about FourKites? The search filters can sometimes be cumbersome and will over filter out critical information. Review collected by and hosted on G2.com. What problems is FourKites solving and how is that benefiting you? We partner with Four Kites to consolidate data for external customers for visibility into both inventory positions and real time tracking. The partnership with Four Kites has provided our user community with the visibility they need to understand disruption throughout their network and make informed decisions based on data Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign JC Jagdish C. Principle Visibility Lead Enterprise (\> 1000 emp.) 7/18/2022 "Valuable tool for Transport Visibility" 4.5/5 What do you like best about FourKites? Ability to track shipments globally across multiple modes of transport and have the functionality to share close to real-time shipment information with others Review collected by and hosted on G2.com. What do you dislike about FourKites? Transparency during implementation - Fourkites need to improve their partner relationship and professional services - become more proactive than reactive. Review collected by and hosted on G2.com. What problems is FourKites solving and how is that benefiting you? Allowing us as an organisation to become proactive rather than reactive to customers - when customers are requesting updates on their orders. We are now able to track shipments as close to real-time as possible. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Logistics and Supply Chain](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Logistics and Supply Chain") UL Verified User in Logistics and Supply Chain Small-Business (50 or fewer emp.) 5/24/2022 "An Asset Every Company Needs" 4.5/5 What do you like best about FourKites? One of the things that stood out about FourKites to me is their filtering ability. You can filter your data by any number of criteria to narrow down your results to where they will benefit you most. Review collected by and hosted on G2.com. What do you dislike about FourKites? There are not many things regarding FourKites that I don't like. However, some of the menus throughout the software can be more difficult to navigate than others. I'm sure this would change after I sat down and got more familiar with FourKites. Review collected by and hosted on G2.com. Recommendations to others considering FourKites: Complete the various FourKites certification courses to truly appreciate this software. Review collected by and hosted on G2.com. What problems is FourKites solving and how is that benefiting you? Occasionally, I will have difficulty trying to find a certain dashboard that I was previously looking at but I think that this is due to a lack of longevity using FourKites. I do think that this software has increased productivity and will continue to do so as more features are developed. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about FourKites? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about FourKites ](https://www.g2.com/products/fourkites/discussions/new) JM Jehu Mendoza • Last activity over 6 years ago Could we have an official FAQ into spanish? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/24150-could-we-have-an-official-faq-into-spanish) GU Guest User What is FourKites used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-fourkites-used-for) [ View all Discussions ](https://www.g2.com/products/fourkites/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 5 months ### Return on Investment 16 months ### Average Discount 12% [ View More Pricing Information ](https://www.g2.com/products/fourkites/pricing) FourKites Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_a8a8b0d29378967c8b328fc8a92b39ef/project44.png "Product Avatar Image") project44 4.7/5(734) [ Compare Now ](https://www.g2.com/compare/fourkites-vs-project44) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f41c1a695ae4259871f9a563d13716ee/descartes-macropoint.png "Product Avatar Image") Descartes MacroPoint 4.7/5(893) [ Compare Now ](https://www.g2.com/compare/descartes-macropoint-vs-fourkites) ![Product Avatar Image](https://images.g2crowd.com/uploads/vendor/image/75851/small_square_1e22b7aaa9ee8c25765393dd53faffd1.png "Product Avatar Image") Shippeo 4.7/5(167) [ Compare Now ](https://www.g2.com/compare/fourkites-vs-shippeo) ##### ##### FourKites Features Delivery Flows Alerts Inventory Performance KPIs Benchmarking Visibility Compliance Search Temperature Alerts Platform Data quality Configurable Notifications [ View More Features ](https://www.g2.com/products/fourkites/features) ## Top-Rated Alternatives [ ![Descartes MacroPoint](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Descartes MacroPoint") Descartes MacroPoint 4.7/5(893) ](https://www.g2.com/products/descartes-macropoint/reviews) [ ![project44](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "project44") project44 4.7/5(734) ](https://www.g2.com/products/project44/reviews) [ ![Shippeo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shippeo") Shippeo 4.7/5(167) ](https://www.g2.com/products/shippeo/reviews) [ View All Alternatives ](https://www.g2.com/products/fourkites/competitors/alternatives) ##### Categories on G2 [SAP Store](https://www.g2.com/categories/sap-store)[Supply Chain Visibility](https://www.g2.com/categories/supply-chain-visibility) ##### Explore More [Which WYSIWYG editor platforms have the most reliable track records avoiding user experience and rendering issues?](https://www.g2.com/discussions/which-wysiwyg-editor-platforms-have-the-most-reliable-track-records-avoiding-user-experience-and-rendering-issues)[Top-rated customer service automation app in software industry](https://www.g2.com/discussions/top-rated-customer-service-automation-app-in-the-software-industry)[What platform provides advanced SEO tools for websites?](https://www.g2.com/discussions/what-platform-provides-advanced-seo-tools-for-websites) [What is the easiest 3D rendering software to learn for a beginner who wants to create product mockups without going through a long learning curve?](https://www.g2.com/discussions/what-is-the-easiest-3d-rendering-software-to-learn-for-a-beginner-who-wants-to-create-product-mockups-without-going-through-a-long-learning-curve)[Best software for integrating big data with analytics platforms](https://www.g2.com/discussions/what-is-the-best-software-for-integrating-big-data-with-analytics-platforms)[Pros and Cons Details](https://www.g2.com/products/fourkites/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)