CRM for law firms powered by Microsoft (formerly Peppermint Client Engagement) Foundation 365 CRM and ERM are cloud-based solutions that help law firms assess and leverage the strength of their relationships with clients and partners, identify new opportunities, and mitigate risks through real-time insights and analytics. Drive personalized client interactions with the Legal CRM built on Microsoft, utilizing data-driven insights for targeted business growth Put client insights at your lawyers’ fingertips directly within Outlook and Teams, streamlining workflows and boosting efficiency. Automatically keep contacts up to date and accurate, understand relationship strengths, and proactively identify relationship opportunities and risks. Foundation 365 seamlessly integrates with Outlook and Teams, across desktop and Mobile. It brings the tools and data they need directly into Outlook and Teams, eliminating the need to switch between systems. Benefits of Foundation 365: Enhance Collaboration and Client Management Create a secure, centralized hub for seamless collaboration—share documents, track tasks, and monitor bills with powerful business solutions. Elevate Client Service with AI-Driven Feedback Insights Capture client feedback and use AI-powered sentiment analysis to uncover trends, identify risks, and spot compliance issues—all within M365. Drive Business Growth with Cross-Selling Discover strategic cross-selling opportunities by collaborating across your firm and using LinkedIn integration to unlock the full potential of your client base. Target New Business with Precision Streamline lead nurturing with automated workflows that direct inquiries to the right teams, ensuring efficient follow-up and better engagement. Automate Marketing List Creation Optimize marketing list management to stay ahead of changes in contacts, leads, and account records, ensuring your lists are always up to date. Inform Decisions with Custom Dashboards Make data-driven decisions and launch successful initiatives with custom dashboards and reports in Power BI, tailored to your firm’s unique needs.