FORWARD is a Salesforce-driven digital agency specializing in multi-cloud implementations, including Commerce Cloud, Service Cloud, Marketing Cloud, Sales Cloud, Pardot, and Community Cloud. As part of Xplore Group, a division of the Cronos Group focused on digital services and e-commerce, FORWARD employs an agile approach to deliver strategic solutions tailored to clients' needs. Their commitment to in-depth partnerships, open communication, and trust enables quick responses and adaptability within projects. With a proactive attitude and customer-centric approach, FORWARD maximizes every aspect of the product, supporting clients in exploiting, maintaining, and continuously developing their platforms to ensure quality. Their diverse client portfolio spans multiple industries, including retail, manufacturing, telecom, automotive, pharma & cosmetics, hospitality, and media. Key Features and Functionality: - Multi-Cloud Expertise: Specializes in implementing and integrating various Salesforce clouds, such as Commerce Cloud, Service Cloud, Marketing Cloud, Sales Cloud, Pardot, and Community Cloud. - Agile Methodology: Employs an agile approach to adapt to rapidly changing industry demands, ensuring flexibility and responsiveness in project execution. - Creative Design Services: Offers guidance through the latest UX/UI principles to develop stunning website and email template designs that align with existing branding or create new ones from scratch. - Strategic Digital Planning: Collaborates with clients to define comprehensive digital strategies, creating personalized messages across all channels to enhance customer loyalty and satisfaction. Primary Value and Solutions Provided: FORWARD empowers clients to become truly customer-centric companies by leveraging the state-of-the-art Salesforce Customer Success Platform. By identifying and implementing clients' Commerce, Marketing, and Service Cloud needs, FORWARD helps businesses optimize their digital commerce and customer journeys. Their proactive and customer-focused approach ensures that clients can exploit, maintain, and continuously develop their platforms, leading to sustained growth and success in their respective industries.