--- title: Forsta Reviews meta_title: 'Forsta Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 335 reviews by the users' company size, role or industry to find out how Forsta works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 335 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Forsta Reviews **Vendor:** Forsta **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.2/5.0 **Total Reviews:** 335 ## About Forsta Forsta, a Press Ganey company, powers the HX (Human Experience) Platform – a comprehensive Experience and Research Technology platform that breaks down the silos between CX (Customer Experience), Employee Experience (EX), Market Research – so that companies can get a deeper, more complete understanding of the experiences of their audiences. The HX Platform gathers and analyzes data, and translates the findings into shareable actions to inform decision-making and drive growth. Forsta’s technology, combined with its team of expert consultants, serves organizations across a variety of industries including financial services, healthcare, hospitality, market research, professional services, retail and technology. Forsta is recognized as a Leader in the 2021 Gartner® Magic Quadrant™ for Voice of the Customer. For more information, visit www.forsta.com. ## Forsta Pros & Cons **What users like:** - Users appreciate the **ease of use** of Forsta, finding it simple to create surveys and analyze data. (4 reviews) - Users value the **ease of data integration and reporting** with Forsta, streamlining their survey processes effectively. (4 reviews) - Users value the **customization options** in Forsta, which enhance usability and meet diverse market research needs. (3 reviews) - Users value the **powerful data analysis tools** of Forsta for effective market research and insightful reporting. (3 reviews) - Users value the **efficiency improvement** of Forsta, enhancing their market research and customer experience management seamlessly. (3 reviews) - Integrations (3 reviews) - Data Quality (2 reviews) - Easy Integrations (2 reviews) - Features (2 reviews) - Improvement (2 reviews) **What users dislike:** - Users find the **limited design options** of Forsta challenging, hindering effective personalization and creativity in projects. (3 reviews) - Users find the **expensive pricing** of Forsta burdensome for smaller teams, affecting accessibility and personalization. (2 reviews) - Users find Forsta **costly and limited** in design options, making complex surveys challenging and expensive to implement. (2 reviews) - Users find the **limited customization** options hinder their ability to personalize projects effectively, impacting overall satisfaction. (2 reviews) - Users find the **limited features** of Forsta hinder personalization, making setup and advanced projects time-consuming and costly. (2 reviews) - Users complain about the **poor performance** of Forsta, citing video quality issues and slow clip creation times. (2 reviews) - Slow Processes (2 reviews) - Users find the **time-consuming setup and project creation** on Forsta to be a significant drawback in usability. (2 reviews) - Complexity (1 reviews) - Connection Issues (1 reviews) ## Forsta Reviews ### 1. The original virtual interview platform is improving **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2020 **What do you like best about Forsta?** Virtual backroom (for observers), Live tech support (if needed by moderator or interviewees), Phone integration (not solely reliant on respondents tech savviness to microphone, webcam or Internet connection). Also, the backend recordings and Video Insights (while not as good as VoxPopme) are very convenient offerings. I hope that Video Insights will continue to improve its offerings to supplement the InterVu platform. **What do you dislike about Forsta?** Adobe platform (It still runs on an old platform in InterVu's legacy version) BUT i'm told they are moving away from that without losing any of the legacy features ...its just taking awhile to get out of pipeline. This adds a layer of complexity that hurts InterVu's user friendliness IMO. Also, some of the project setup features I would improve such as the booking platform makes role assumptions of the client/team members that isn't always the case. Not a huge concern but more of an improvement areas. Also, Video Insights AI could use some fine-tuning too with its transcriptions (from what I've seen with minimal exposure). The 2 hour per day minimum is sometimes a pain - I wish it would be a total project minimum or something more flexible. **Recommendations to others considering Forsta:** IMO its the standard and having tech support included is worth its per hour rate for utilizing. **What problems is Forsta solving and how is that benefiting you?** conducting IDIs and focus groups virtually with consumers in their homes. The conveniences in turnaround time after recruiting said consumers is very valuable compared to physical facilities that host focus groups and require in-person interaction. In times such as COVID, its invaluable but truth be told we were using well prior to COVID. ### 2. Best survey tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Enterprise (> 1000 emp.) **Reviewed Date:** March 05, 2020 **What do you like best about Forsta?** Best thing I like in confirmit is We can use JavaScript, query HTML and CSS. We can edit templates in easy way as per client needs or related to their websites Latest survey designer mode is also very useful to create survey where we have long options list in many questions. **What do you dislike about Forsta?** Reports link is the only thing that I didn’t like as it doesn’t have much editable options and it is not user friendly compare to other tools No conjoint and Maxdiff support Sometimes when there is any error it can’t identify the accurate reason. **Recommendations to others considering Forsta:** Best tool in industry even though it is bit expensive compare to other tools **What problems is Forsta solving and how is that benefiting you?** I have used three other tools before and I find this is best tool as it is having so many options like highlight and select and data checking also very easy. Best tool for healthcare programs ### 3. Very good Scripting platform for all types of studies **Rating:** 4.0/5.0 stars **Reviewed by:** Guillaume R. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2020 **What do you like best about Forsta?** I really like the Versatility of the platform **What do you dislike about Forsta?** I do not like the fact that some bugs in saving the codes on the builder is sometimes noticed **Recommendations to others considering Forsta:** Server is sometimes slow. Video hosting is good but removal of video ids should be a thing **What problems is Forsta solving and how is that benefiting you?** I script a lot of online studies and thsi platform is one of the most efficient ### 4. Decipher is a survey tool that does everything I need **Rating:** 4.5/5.0 stars **Reviewed by:** rich f. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2020 **What do you like best about Forsta?** it's got all the different question types I need and has been able to handle situations with complicated logic. When I have an issue, the support is excellent and really understand what I need to do. **What do you dislike about Forsta?** The contractual process every year has been overly complicated with minimum commitments. **Recommendations to others considering Forsta:** I have found that their sales process is less glitzy and customized than competitors, but the product meets the needs of a professional market researcher more than other options. Most of the other companies have decided that the key to their business is focussing on non-professional researchers and have simplified too far. Decipher can handle complicated tasks better than other software I use. **What problems is Forsta solving and how is that benefiting you?** We are a full service market research company in the media and entertainment space. We field about 100 studies a year, mostly among consumers in Canada and the US. We use Decipher for hosting and tabulations. ### 5. One of the best programmer friendly software to conduct surveys **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Enterprise (> 1000 emp.) **Reviewed Date:** January 10, 2022 **What do you like best about Forsta?** Quick and easy developement of inhouse surveys. Latest designer feature. Ease of sending surveys internally and externally Data analysis of survey results. Confirmit studio **What do you dislike about Forsta?** Initially it was the programming which was a bit confusing but now after latest designer feature it has become a savior Some improvements on the data by different filters and subgroups. **What problems is Forsta solving and how is that benefiting you?** I am conducting inhouse surveys with Confirmit and it is so easy to share it with the target group. Ease of programming questionnaire with different logics and routing and getting to see results instantly as they are collected. ### 6. Confirmit review - A Comprehensive platform for your complicated research needs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2022 **What do you like best about Forsta?** Comprehensive platform. You have scripting surveys, reporting, dashboards, coding, panel, API, and much more. Confirmit helps fulfill different parts of our research goals from just one platform rather than having multiple platforms for various aspects of our research. **What do you dislike about Forsta?** Confirmit is costly. Thus it is most cost-effective if you work with Confirmit daily. Also, one needs some training to work on Confirmit, so it is not a user-friendly platform compared to others like Google Forms. **Recommendations to others considering Forsta:** Organizations with the need of complex research needs should consider Confirmit. You can also integrate with other platforms using APIs. **What problems is Forsta solving and how is that benefiting you?** We solve the complex research needs of our clients. We benefit significantly from the vast features present in Confirmit. ### 7. It is very efficient and fast tool **Rating:** 4.5/5.0 stars **Reviewed by:** SHIVANSHU S. | Project management, Enterprise (> 1000 emp.) **Reviewed Date:** January 12, 2022 **What do you like best about Forsta?** Easy to handle to get customer feedback on real time basis data. Programming feature for quantitative questionnaire designing and all updated features for logical reasonings **What do you dislike about Forsta?** None- as of now there is nothing to dislike but some time face difficulty to create dashboard **Recommendations to others considering Forsta:** It is useful tool for survey programming specially for market research questionnaire hosting as well. Easy and faster tool than the other one decipher or qualtrics **What problems is Forsta solving and how is that benefiting you?** Using tool for survey programming and hosting activities and more features for logical questionnaires Better reporting setup ### 8. Creating surveys are very straight forward and intuitive. The UI is very user friendly. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2021 **What do you like best about Forsta?** Survey tools - they have a wide range of tools to build a survey that fits our needs. They are very easy to pick up as well so anyone can do this without having much background knowledge to it. **What do you dislike about Forsta?** Nothing so far! If I really had to be picky, there are certain bugs which needs to be fixed such as not everything is shown in one page etc. but that is just being picky! **What problems is Forsta solving and how is that benefiting you?** Creating a very appealing, user friendly and straight forward survey which suits our needs. It has all the functions you need for the purpose in which we use it for. ### 9. Surveys Made Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2021 **What do you like best about Forsta?** Very user-friendly, it is easy to program questions. There are various question types ex—Card Sort, Rating, Dropdown, etc. that make surveys better from a respondent perspective. **What do you dislike about Forsta?** Too simple, there are not enough question option types without paying for them. The software can be pretty picky sometimes, and you need to reach out to support. **What problems is Forsta solving and how is that benefiting you?** Working in market research, I need a way to program surveys easily and have real-time access to surveys we are running, and Decipher provides us with that. We mainly rely on Decipher for all our projects and have led to numerous successful projects. ### 10. Cloud-based software that is good for the data management basics **Rating:** 3.5/5.0 stars **Reviewed by:** Ross D. | Strategy Director, Market Research, Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2021 **What do you like best about Forsta?** Very little computation time for requests, and relatively straightforward UX that is easy for new team members to learn and get to grips with. **What do you dislike about Forsta?** You cannot easily create compound variables (i.e. answers from two survey questions) or NETs (multiple statements from the same list). Also, it has been quite buggy with some of our more complex processes where new entries are added each month **What problems is Forsta solving and how is that benefiting you?** Quick data processing tasks without all of the faff of a more traditional local-access solution, i.e. Askia ### 11. ConfirmIt surveys - powerful but complex **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2021 **What do you like best about Forsta?** Powerful survey building software solution capable of designing complex decision trees for market research and customer feedback **What do you dislike about Forsta?** The level of complexity involved in building surveys makes making copies of multiple language surveys an onerous task most times. Survey logic often needs to be double checked **Recommendations to others considering Forsta:** Consider your survey building requirements on whether you have the resources to make use of the power in ConfirmIt's survey building solution **What problems is Forsta solving and how is that benefiting you?** Survey data from ConfirmIt surveys are often greatly helpful in building more accurate pictures of customer or market sentiment to aid in future decision making. ### 12. Very good but not intuitive **Rating:** 4.0/5.0 stars **Reviewed by:** Raquel R. | Scientist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2021 **What do you like best about Forsta?** Everything is possible; it offers a lot of different solutions **What do you dislike about Forsta?** It can be very complex to find the solution you are looking for. The knowledge base is very helpful but sometimes it's hard to follow the steps. **Recommendations to others considering Forsta:** It's a very complete tool! I recommend for all types of surveys and online evaluations **What problems is Forsta solving and how is that benefiting you?** I use it for all my surveys and usually link them to my database on FV Kinesis. ### 13. Super powerful suite, steep-ish learning curve **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2021 **What do you like best about Forsta?** It's a very robust suite of VOC survey and reporting tools. The support from the team is great - awesome people to work with! **What do you dislike about Forsta?** The learning curve on the software is pretty steep. They have great training materials and courses. However, in order to customize things or do unique implementations, you really have to spend time learning and monkeying with the platform. Knowing how to code can help, but not all VOC people have this. **What problems is Forsta solving and how is that benefiting you?** Tracking enterprise-wide customer sentiment and feedback. Reporting to executives. A cohesive spot for all company survey data. ### 14. one of the best and programmer friendly online survey programming tools **Rating:** 4.0/5.0 stars **Reviewed by:** Uday Kumar K. | Senior Survey Programmer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2021 **What do you like best about Forsta?** The custom scripting support. Where programmers can write custom scripts to overcome the Confirmit limitations. **What do you dislike about Forsta?** When there are several groups in answer stubs and need to anchor a particular group (ex: "Other group" anchor at the end). This will take a lot of effort and time to write custom JS (especially when this order needs to maintain in several questions/variables.). **Recommendations to others considering Forsta:** It is one of the best online survey-building tools. **What problems is Forsta solving and how is that benefiting you?** Confirmit helps to create online surveys and get the respondents response to analyze the data and clients can take better decisions with the data. ### 15. Lots of options and data driven **Rating:** 3.5/5.0 stars **Reviewed by:** Carly Engels J. | Senior eMarketing Specialist, Web Journalist, Enterprise (> 1000 emp.) **Reviewed Date:** August 13, 2020 **What do you like best about Forsta?** You can run emails and surveys from the same campaign. I love that you can clone campaigns to help keep things easier, streamlined and consistent. **What do you dislike about Forsta?** It's a little complicated and not always user-friendly. You have to really want to use the tool to be able to navigate successfully. **Recommendations to others considering Forsta:** Make sure you use the tutorials and keep yourself logged in so you can check progress; it updates frequently, which is great! **What problems is Forsta solving and how is that benefiting you?** We are able to collect data closed and open questions regarding meetings we are holding. This has led to good feedback and interesting information about how the meetings are viewed. ### 16. Insights on confirmit **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Research | Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2021 **What do you like best about Forsta?** Complex survey can be programmed easily. **What do you dislike about Forsta?** Loading time and interface can be better **What problems is Forsta solving and how is that benefiting you?** We program survey here, gives us to many modification options ### 17. Confirmit one of the most powerful survey tools **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Research | Enterprise (> 1000 emp.) **Reviewed Date:** January 14, 2021 **What do you like best about Forsta?** The degree of customisation and adaptation is enormous. With Javascript adjustments, you can make customisations that are not available in most other survey tools. This helps with data processing before the survey i send out for example. But also adjustments can be done. The support is always helpful. Had very few instances where Confirmit had been to blame for any errors that occurred. **What do you dislike about Forsta?** It takes time to learn how everything works. The original authoring designer is not as intuitive as one would like. The new survey designer is a lot more intuitive. So it's nice to be able to switch between. But once you have learned the original authoring, it does what you want it to do. **What problems is Forsta solving and how is that benefiting you?** Customer surveys we have mainly used it for. But also registration forms and research purposes. A bit of all. But for the customer surveys, we build in an extra loop with quality checks where Confirmit was the only nordic survey company that was able to deliver, without any customisations, just using functions out of the box. ### 18. It is perfect for me to carry out my market studies in a much simpler way **Rating:** 4.0/5.0 stars **Reviewed by:** Joseph A. | business operations manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2021 **What do you like best about Forsta?** Its interface is quite simple as far as use is concerned, the fact that it allows me to create 100% personalized surveys in a very simple and easy way is something that is perfect for me to carry out my market studies in a much simpler way, Quick and easy, allowing me to know in a much more immediate way the opinions of my clients, the ease with which I can obtain user data through the reports generated by the system is definitely something that is of great help to me when moment of wanting to control and analyze all the responses of my clients in a much faster and safer way, in fact, another thing that I like a lot is that I can export the results to a wide variety of formats, which is of great help to me when wanting to share the results obtained with my work team in a much simpler and easier way. **What do you dislike about Forsta?** At first it can be somewhat complicated to learn to use, however the learning curve is overcome quickly, what if I consider that they should try to improve is the documentation and support material, since as currently this is not much helps when troubleshooting **What problems is Forsta solving and how is that benefiting you?** It has been helping us a lot to obtain the opinions of our clients about our products and services in a much simpler and easier to manage way in terms of data, allowing us in this way to change and improve both our products and services. our marketing strategies in a much simpler and simpler way, serving to a great extent to achieve propel our sales in a much faster way than how it had been previously handled based on objective and value responses, since they are the opinions of our main consumers. ### 19. Anything can be done **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2021 **What do you like best about Forsta?** User interface and flexibility New modules are user friendly Scripting is easy **What do you dislike about Forsta?** Max diff and DCM not available where we have to redirect other platforms **What problems is Forsta solving and how is that benefiting you?** Cross Tabs and weighting Real time tabulation ### 20. It has been being of great help to us when creating market studies in a simple way **Rating:** 4.0/5.0 stars **Reviewed by:** Pratite E. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2020 **What do you like best about Forsta?** The fact that its interface is quite simple when using it turns out to be a very useful element for us, especially since it is not required to be experts in the application to use this tool, its ease of configuration is quite practical when moment to start using this application, since in this way we can create our surveys in a very simple and fast way, this has been especially useful when conducting our market studies and collecting information of interest to grow our business of very fast way, especially practical to know and know the opinions of our clients regarding our products, giving us the opportunity to improve our products and services, at the same time it helps us to collect data in a much easier way about our clients and their interests which is of great help when planning and designing digital marketing strategies to advertise our business. **What do you dislike about Forsta?** Although it has a good option to generate reports, learning how to use this functionality properly turns out to be quite cumbersome because all the processes to generate and customize a report are very complex, so I think that They should make this section a bit more intuitive. **What problems is Forsta solving and how is that benefiting you?** It has been being of great help to us when creating market studies in a simple and fast way by allowing us to carry out surveys to listen to the opinions of our customers about our brands and products in a fairly safe and reliable way, which allows us (in based on the data obtained) improve our products and design better advertising and digital marketing strategies. ### 21. A very comprehensive Scripting tool for Beginners to Experts. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2020 **What do you like best about Forsta?** The user interface - The accessibility and the guiding steps are integral to any scripting tool. Decipher FV surpasses other tools when it comes to usability, learnings, quick tips as-well as support aspects. The various layouts, themes & question schemes are something that suit beginners to experts. **What do you dislike about Forsta?** I'd say the free trial offer is too short to familiarize with the tool. **Recommendations to others considering Forsta:** The tool is intuitive for all kind of users from Freshers to Experts. The tool does sound perfect when it comes to a comprehensive DIY scripting tool. **What problems is Forsta solving and how is that benefiting you?** I have been trying to source a comprehensive DIY scripting tool that a not much experienced MR resource could use for his client end surveys. As mentioned i did find the tool to be very easy on a step by step level to understand the various aspects of survey design and setups. ### 22. Tech snafus outweigh any benefits the platforms provide. **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2020 **What do you like best about Forsta?** - "Backroom" chat that allows clients to privately discuss the interview. - Tech support - Ability to pre-load stimulus onto the platform so that interviewers do not need to have anything pre-downloaded, or need to screenshare **What do you dislike about Forsta?** Although I appreciate the tech support on the platform, I feel that most of the time, the tech issues we experience are out of their control. The platform is incredibly buggy and there are things that, frankly, issues I and my interviewers frequently experience with the platform that I don't think we should be experiencing in 2020. For example, today I attempted to log-in to the platform as an observer. When I changed my audio output from speakers to my bluetooth airpods, the platform froze and I was required to force quit it. This happened multiple times, and when I mentioned this to the in-room tech, she mentioned having the same experience with her Samsung earbuds, and said that the platform might be getting confused. There is no reason an application is struggling with switching audio outputs. I have never in my experience using any other platforms, like Zoom, had this issue. Overall, the platform seems ridiculously unstable, to the point where the techs in the room cannot be of much help. That is to no fault of the techs as the platform itself is the issue here. FocusVision InterVu is never, ever my first choice when I am considering video conferencing platform because of these tech issues. Our market research interviews are already rather high-stress given so many stakeholders are involved and often tuning in live to interviews. We shouldn't have to deal with the additional stressor of an unstable platform – especially when there are other options, again like Zoom, that are available and provide a much more seamless experience. The clients I work with have a preference for InterVu because they are accustomed to using it, and because it provides a more "polished" interface, but all of the tech problems that are constantly causing us to disconnect, crash, lose audio, etc. makes InterVu seem like a sloppy creation. When we have to deal with these issues as well, it inevitably reflects poorly on us and our interviewers. In short, FocusVision honestly makes us look bad to our clients. **What problems is Forsta solving and how is that benefiting you?** The only benefit of using InterVu, in my opinion, is the backroom chat – Zoom does not have this capability and we like having it because it keeps clients engaged. However, we have found workarounds to the lack of a backroom on Zoom (e.g. creating a Slack workspace for clients where they can discuss the interview live). We are only using InterVu when it is specifically requested by clients. It is not our go-to. ### 23. FV Review **Rating:** 4.0/5.0 stars **Reviewed by:** Hannah C. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2020 **What do you like best about Forsta?** I like that FocusVision assigns a PM for each project, very nice to have a point of contact that you can reference throughout the duration of the project. I also really like that they have a tech on each call, in case something goes haywire, you're not left stranded/wondering how to troubleshoot. **What do you dislike about Forsta?** I think it can be somewhat challenging to communicate with the FV team. For example, when emailing them, a lot of times you'll get responses from different people so it feels like you're talking in circles. I think a more direct line of communication would help. I have also been on some projects where it seems like the tech on the call is not paying as close attention as they should - for example, we did virtual focusgroups, and one respondent was having a really hard time joining the conference line, and it seemed like our tech was unaware of the issue. **Recommendations to others considering Forsta:** Make sure you know exactly what your goals are when needing a platform such as this, and make sure everyone on your team appropriately understands how to use it going into the interviews/meetings to have the best efficiency. I think overall the company has really helped us to achieve some great goals in research, especially during times when everything needs to be virtual. I think that sometimes it can be difficult to know exactly who to contact when you need help, so I think communicating as clearly and effectively as possible will help to eliminate any problems/confusion. Overall the FV team is customer-focused and will help you to achieve what you need to accomplish. **What problems is Forsta solving and how is that benefiting you?** It is a great tool to conduct interviews on, especially in times of Covid-19 where everything has to be virtual. It helps us to accomplish our research goals, while also utilizing a platform that keeps everything virtual. Some of the benefits come from having the platform be run by the FV team. Since we share a lot of stimuli and other similar tools during interviews, it can be really challenging for the moderator to keep track of all running tabs and still ensure everything is going well for the respondents on a technical side. It's great that there's a focusvision tech on each call to help mitigate those tech issues. ### 24. Outdated platform with many difficulties **Rating:** 0.0/5.0 stars **Reviewed by:** Sophia Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2020 **What do you like best about Forsta?** The ability to upload multiple pieces of stimuli to the platform ahead of time and the tech support. Nick, the tech I had on the last day, was really kind. **What do you dislike about Forsta?** A lot, to be honest. In order for Focus Vision to stay in the game I think they need to make some huge changes. First, the fact that you have to call in and log onto your computer is an archaic way of hosting a platform. It should be much easier than this. For moderators, your phone battery is drained after a few interviews. Next, the interface itself. It should be much cleaner and more modern than this. If we are paying a premium for this service, it should reflect that in the aesthetic. Lastly, the platform itself always has glitches. There were so many times where our video wouldn't play for our participants or the stim wouldn't work and it just takes away from the research entirely. In some cases, we had to reschedule a respondent entirely or just to show them the video because it wasn't working, which cost us money. **What problems is Forsta solving and how is that benefiting you?** The client requested the platform, so at least we are delivering on that. In terms of benefits, just the fact that we could give the client what they wanted. I don't think it is better than Zoom in many ways, to be honest. ### 25. Decipher is the most powerful and easy to learn data collection tool. **Rating:** 4.0/5.0 stars **Reviewed by:** PAVAN G. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2020 **What do you like best about Forsta?** After working almost for 2 years on Decipher I can derive many best things about it eg. Most powerful full and robust behaviour, easy to learn, Graphical user interface, It can fulfill all the requirements in order to design a survey, its not that costly as compared to other similar tools. **What do you dislike about Forsta?** I haven't experienced much things in terms of dislike but wanted to mention one thing here that there is no such well maintained mannual is available for Decipher so that an individual can learn it from basic to advanced, one need to search the topic on its Decipher knowledge base in order to learn something. Customer service is not that quick. **Recommendations to others considering Forsta:** If you have to design a pretty good and powerful survey than you will never regret considering Decipher. Go for it! **What problems is Forsta solving and how is that benefiting you?** With the help of Decipher we design online surveys for our sophisticated clients that consists Easy, medium or High complexity and customisation. Dashboard is the crucial part of Decipher that we use for data representation in the form of graphics. We export data in several available format eg. Excel, SPSS etc for data processing purpose. ### 26. Have used many survey designing tool, Decipher is like a friend, in other words user friendly . **Rating:** 4.5/5.0 stars **Reviewed by:** Rakesh M. | Senior Survey Programmer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2020 **What do you like best about Forsta?** The best thing is Knowledge base section. It provides so much information. This section helps not only the beginners but also the experience programmers in programming. Whatever it might be in you programming, you can search for the related issue any time and it will provide you the solutions. One more thing best of Decipher is it's training videos. I mean literally they have covered each and every functionalities of Decipher in a detailed way. **What do you dislike about Forsta?** There is a problem that I faced during programming is that after changing something in survey editor, instead of showing "All changes are saved" it shows "Saving" even if it is a live survey. Also the other problem I faced is that we don't have a option of "Pause Survey" when it is in live mode. We only have "Close Survey". So I think they should include this functionality. **Recommendations to others considering Forsta:** I will recommend Decipher especially for the beginners. This software helps you to understand the different question types that comes into various types of survey. Also because of the knowledge base section in Decipher, the users face very less difficulty in survey programming. **What problems is Forsta solving and how is that benefiting you?** We receive many complex logical studies, but decipher stands strong. So, we will get survey request from different clients. Now different clients have different requirements. Not many tool can perform this diverse functions. Especially we all face difficulties in custom scripting. But if you have a decent knowledge in HTML or CSS and in JAVA or Python, custom scripting in Decipher becomes very easy. ### 27. Decipher is user friendly tool which compared to other application it is user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Vishwanath G. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2020 **What do you like best about Forsta?** The most helpful part of Decipher is any thing in surveys can be implemented either through in-built functions or through codes. which we cant do it in other application. And more over my experience in Decipher the questions types can be implemented easily and all required questions types are built-in inside Decipher. The response can be view easily compare to other applications or tool.More over Records can be easily fetch able form the list and by filtering it is most useful thing in Decipher tool. **What do you dislike about Forsta?** In Tools there is nothing like dislike but my suggestion is like customer support quality should bit increase and need to add some advanced customised feature like Eye ball tracking system features options and background templates should be more and if they implement testing options more it will be helpful for testing the surveys, Options like creating one full starch log reports inside the Decipher tool itself which we can only share to programmers and they fix there itself without going inside the tool. **Recommendations to others considering Forsta:** The only one advice is focus vision Decipher gets you all implementations which you required to build the survey without any quality issues and look and feel issues. **What problems is Forsta solving and how is that benefiting you?** We are getting solved problems like survey efficiency is good In the sense compare to other applications in decipher , the mobile compatibility is very good we no need to customise any thing alternatively by writing codes to make compatibility. and more application efficiency is good for the programmers as well for the users and buffering or loading will not get in the decipher tool compare to other application. The Xml edit is another very good options which it solves more problem by adding in one stretch for all survey question if any errors are raised. ### 28. Decipher seems to be the only survey programming tool that can compete with the Confirmit. **Rating:** 4.5/5.0 stars **Reviewed by:** Maqsood L. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2020 **What do you like best about Forsta?** Decipher gives you an option to choose whether you want to create a particular survey in Survey Editor or in XML. You will get a variety of in-built questions which can be simply dragged and dropped and more importantly most of them are mobile compatible which makes Decipher more likable as it saves a lot of time that other platform takes to customize the mobile layout for certain questions. The other thing I like the most is the pricing. It's price is way less than Confirmit which puts them in a favorable position otherwise Confirmit is still my favorite SP tool as I have been working on it since 11 years. **What do you dislike about Forsta?** There are few default survey settings which are generalized and do not provide you an option to use them dynamically based on a certain logic. For example; Cookie check - you can either enable or disable this option for your survey but sometimes when you have both client and panel sample in your study and you have to enable it only for one sample then you have to either create two separate surveys or need to disable it for both. The other thing I dislike is that you cannot mark respondents as complete unless they answer the last question even if the last question is optional. Also, the big surveys take time to load and save changes as well as data edits. **Recommendations to others considering Forsta:** The best in business in terms of features and pricing both. Go for it. **What problems is Forsta solving and how is that benefiting you?** I believe the main product for every Market Research company is the data and this tool is helping us to collect and provide this data to our clients successfully. ### 29. Easy to use platform. And allows you to do MORE. **Rating:** 5.0/5.0 stars **Reviewed by:** Courtney C. | Research Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2020 **What do you like best about Forsta?** Intuitive setup and makes it easy to program. I also like that I can reach out to the help desk when I have questions about something that may be wrong with my coding. It's nice to have that backup especially when I'm trying to get a survey out the door. I also like that I am able to copy from previous surveys especially when I am doing two similar surveys back to back. Saves me a lot of time. **What do you dislike about Forsta?** Sometimes difficult to get through to help desk. I also wish that there was a way to copy quotas from a previous project like you can with Autofills and all other survey elements. That would save me a lot of time in programming my surveys especially for projects that have the same universe. Also when i have a really long survey sometimes the auto save does not actually work and I can possibly loose some work that I am doing. It would be nice to have the auto save AND a manual save. **What problems is Forsta solving and how is that benefiting you?** I appreciate the amount of options we have to ask questions. I think it helps make our research better. I've also been finding all new sorts of questions that I can use in my survey such as the video element tool and the picture reaction tools. Those are both really helpful to me when testing out creative content on behalf on the clients. ### 30. Platform that gets in it's own way **Rating:** 0.0/5.0 stars **Reviewed by:** Matt H. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2020 **What do you like best about Forsta?** Honestly, nothing. The quality is poor, the design is poor. You are stuck listening to crappy phone audio and looking at an interface that is outdated. I really hate using this platform and am shocked that clients will actually spend money (at an incredibly high price I may add) to use a something that is so clunky and just awful. **What do you dislike about Forsta?** Honestly, everything. Adobe connect is a dinosaur. Thankfully they just got rid of the need for flash but that doesn't solve for the fact that you actually need a live person there to help if something goes wrong. which it does frequently. You should not need a live person to explain how to use a video call platform in 2020. That just shows that it is overly complicated for what it is. The audio quality is poor since it isn't VOIP which creates a lag between the video feed and audio. Multiple times I have needed a tech come in and explain where a button is to a participant or how to make sure something is muted. It is just so maddening to watch and fumble around with. Do you realize that with zoom you can just send a link, the people click it and jump right in and have 0 issues about 95% of the time? It is really time to update focusvision or just offer it for free because honestly, it adds zero value as a moderator. **Recommendations to others considering Forsta:** Do not use adobe connect. it isn't a worthy thing to build a video call system upon. as mentioned. Zoom allows you to screen share which then requires you to not have to deal with the really bloated panels you need to build out just to share things. it just makes me so sad to see when we need to use FV on a project because I know it will be a nightmare. **What problems is Forsta solving and how is that benefiting you?** I have not seen any benefits compared to other virtual interviewing platforms like zoom or recollective's IDI tool. I will always continue to avoid this tool and look for alternatives any chance I get. ### 31. Incredibly positive experience with an attentive team at FocusVision/InterVu! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2020 **What do you like best about Forsta?** The team at FocusVision InterVu is so responsive to all of my (many) inquiries, questions, and concerns. We had a number of factors to consider for our program, and the team was able to offer helpful solutions to all of our hurdles. They were consistently available by email but also met with us a number of times beforehand for walkthroughs and demos. **What do you dislike about Forsta?** This won't be relevant in a few months, but I think the platform perhaps could be aesthetically upgraded a bit. Again, I know this is in the pipeline for them, so not relevant in a few months! **What problems is Forsta solving and how is that benefiting you?** We've been able to meet with an international group for discussion on challenging and though provoking topic. FocusVision seamlessly connected us from all over the world with easy screenshare features to make it feel like we were in the room together! ### 32. Serious Customer Service Associated with Dropping the Ball and Not Solving the Problem **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2020 **What do you like best about Forsta?** The platform is good, and the tech support people are helpful. **What do you dislike about Forsta?** They did not create transcripts on time and didn't even try to resolve the problem. I was furious and could not get anyone's attention. They just don't give a s@#%. **Recommendations to others considering Forsta:** In the past, FocusVision was very helpful. My recent experience was a serious problem. They dropped the ball on their commitment to create transcripts, and they simply ignored my efforts to get them to commit to creating the transcripts. I have to create a report, and honestly it was a mystery as to if and when they would ever get around to creating the transcripts. Already over two weeks late. **What problems is Forsta solving and how is that benefiting you?** Message testing, but I can't complete my project without the transcripts. If I don't get the transcripts, I am late delivering a report. Again, this has been a horrible experience. ### 33. Just loved the functionalities and rich user interface of Confirmit **Rating:** 4.0/5.0 stars **Reviewed by:** Pavan G. | Associate Programmer, Survey Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2020 **What do you like best about Forsta?** The best about confimit is its simple and rich graphical user interface for creating any kind of survey along with custom setup. One can download the data in various formats as per their business requirements. Here we have various types of inbuilt questions types, Plugins integration, APIs in order to fulfill our needs. Data scheduling and data edit is a good and quite simple task anyone can learn and do faster. Also, I would love to mention that the Manual of confirmit is well prepared and anyone can learn without having a prior knowledge of scripting or coding, I was one of them. **What do you dislike about Forsta?** Implementing least fill or priority should be inbuilt intstead of writing a lengthy code for it manually Backend codes are invisible unlike similar tool Decipher. **Recommendations to others considering Forsta:** Not any particular advise, I would say just go for it. **What problems is Forsta solving and how is that benefiting you?** As a survey programmer I develop the various types of surveys for our sophisticated clients using ConfirmIt. We're capturing the required data from the respondents via its rich variety of questions set-up. Also I create custom setup to make it more dynamic and interactive that ConfirmIt allows us to incorporate the custom creation. We do create the MaxDif and conjoint for understanding of data. ### 34. Overall good palform to design complex survyes **Rating:** 4.0/5.0 stars **Reviewed by:** Yashwant S. | Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** December 29, 2020 **What do you like best about Forsta?** survey compatibility is good to compare to another survey platforms. It supports lots of python functions, Jquery methods etc. **What do you dislike about Forsta?** Some mobile survey elements are still incompatible due to we have lost several clients. **Recommendations to others considering Forsta:** would definitely recommend to my all colleague to use this product, which is best for now. **What problems is Forsta solving and how is that benefiting you?** Getting more training and quick response time is great ! ### 35. TOP NOTCH LIVE SUPPORT **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2020 **What do you like best about Forsta?** I use InterVu primarily for focus group work (some 1:1s) and the live tech support is a godsend. It eliminates so much stress to have the tech load the stimuli and the participants into the 'room' and assist with any troubleshooting for attendees while I focus on my actual role (researcher, not tech support!). **What do you dislike about Forsta?** Varying levels of professionalism across live techs (which you will see anywhere...across any role you have some folks who are more green or less confident than others...) **What problems is Forsta solving and how is that benefiting you?** Problems: by using IV vs. something free, even, like Zoom/Meets...I have assistance so I am not trying to juggle every ball that's in the air when research is fielding. Benefits: piece of mind ### 36. Very helpful survey platform. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2020 **What do you like best about Forsta?** Very helpful survey platform, as more and more new question types bring in, for the question setting point, It can meet various requirements. Looking forward the more function we can have in the future. As a mean while, the data output formats are multiple ways, which can bring us a very effective working way to analyze the data(Excel and JMP). **What do you dislike about Forsta?** Recently we China team is facing a suffering challenge for the slow speed response in Decipher. No matter we editing or downloading data, either panelists answer our links, The most frustrated us is that it can impact our data quality and passion to participant in our study especially during screening period. As they often need to try many times before submit successfully. For me and my colleagues, it shut down our working efficiency strongly. For this point, I think this is an urgent need to improve for this moment. **Recommendations to others considering Forsta:** Everything is good except for the bad loading speeding in China. **What problems is Forsta solving and how is that benefiting you?** Yes, In most cases, helpdesk will answer my questions in a timely manner and solve them well. But I hope that everyone can have a good professional/knowledge background to better serve us, especially for some of our more difficult problems. They have help me solve "can't launch survey successfully", "how to use quota element" etc. I have got a lot. ### 37. Above average platform and service team, sales and pricing needs work **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2020 **What do you like best about Forsta?** The Decipher platform is above average in terms of what it offers both for programming and data processing. When escalated, issues are addressed effectively. Our current CSM is excellent. The Kinesis platform also has good aspects for community management and is more user friendly than our past platform. **What do you dislike about Forsta?** Helpdesk team has rarely provided a positive point of interaction to date, though I am told that is an area they are committed to improving. Max/diff programming is not intuitive and you are charges too much money for the FV team to program these exercises unless you are willing to spend a lot of time haggling on costs. Pricing and the sales team in general have not been positive points of interaction for our team. Kinesis platform needs work to bring it up to speed/on par with other types of community platforms, particularly for the platform front end, and there is no way to integrate Kinesis and Revelation, which doesn't make much sense since they are owned by the same company and could be powerful complementary tools. **Recommendations to others considering Forsta:** You have to be a strong advocate for your company and team to make sure you are receiving the right level of service. Only recently has this improved, but that was after many, many years of issue escalation. **What problems is Forsta solving and how is that benefiting you?** The Decipher platform usually meets our needs for programming and data processing. ### 38. Very good, intuitive platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2020 **What do you like best about Forsta?** Very easy to use, as a fieldwork manager I like how FocusVision PMs get in touch with all relevant parties directly i.e. recruiters, moderators, sim-trans etc. to ensure everyone is set up and they get the necessary info from each. **What do you dislike about Forsta?** The platform can only be shown in one language. For example, if I am conducting research in Germany there is no way I can have the platform in German for those that want it, and English for the rest of the attendees. **What problems is Forsta solving and how is that benefiting you?** Conducting market research remotely during the current times, lockdowns etc. Can easily connect all the different parties i.e. moderator, respondents, clients into the same meeting room to view research. ### 39. Decipher is an Excellent Tool : TehriHills Consulting (Rajesh Rana) **Rating:** 5.0/5.0 stars **Reviewed by:** Rajesh R. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2020 **What do you like best about Forsta?** We use Decipher as our primary survey programming tool. We use this for all programming and analysis purposes. I am using Decipher for multiple clients on their logins as well as on helping some client on our own licence. We are programming more than 120 surveys per year which is mainly for banking domain, technology and bigger consulting firms. Where complexity level is super high and data is complex. This required very complicated scripting. I have used almost all top tools available in market but I prefer only decipher due to it's smoothness on programming. Decipher is also flexible to use jquery and it has smooth programming to program conjoint surveys. I love decipher because of data quality. I didn't get such accuracy for data in other tools. We have used campaign management too, which is another awesome thing here. Though mostly we use full service DIY for campaign. Last but not least, it's support is amazing. They respond so quickly with solution on 95% time. I appreciate decipher support specifically. I never ever have such type of support on other tools. **What do you dislike about Forsta?** I am using other client's licence and own our own licence too. For my personal use, i feel licence cost is expensive, per complete cost is little bit high. This is basically the sole reason sometime I have to use other tool where hosting is free. The dashboard programming is little bit complex. I have asked help to show same IR, Mediam, Mean time which is showing under response summery page. But seems it is not easily possible to do here. I feel this is the main area, where it needs improvement to add basic summery easily. **Recommendations to others considering Forsta:** As per my experience, it is best Survey Programming and Data Collection platform, so I would always recommend Decipher to all clients/programmer. **What problems is Forsta solving and how is that benefiting you?** I have used so many other top level programming tool in past, but after using Decipher, I am doing most of project here until client ask specifically for any other tools. I mainly like translations feature here. It is super easy to work on multi-country projects here. ### 40. Quality survey programming tool that needs better integrations/flexibility **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2020 **What do you like best about Forsta?** Decipher is a clean, relatively easy to use software for survey programming. It is built by survey programmers who understand the market research field. There are a lot of capabilities that make it quite good as a programmer or as an ancillary member of the research team. **What do you dislike about Forsta?** Compared to other similar platforms, there appear to be fewer integrations or ways of scaling Decipher up to meet other business needs. What you see is what you get. Unfortunately, the Decipher support team is lacking the ability to meet some of our needs and that is disappointing. There are also some finicky things like having to run random data for every survey change (including a one character text edit that doesn't impact logic). Overall it is good software, but it doesn't wow us. **What problems is Forsta solving and how is that benefiting you?** We are a market research firm that conducts qualitative and quantitative research. As a result, we need to have a survey platform that we can use to screen through respondents to participate in research. We use it for both our qualitative and quantitative projects, which is nice. We've also been able to link it into some additional tools using the API, although that has been finicky at best unfortunately. ### 41. Solid survey platform option **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Enterprise (> 1000 emp.) **Reviewed Date:** August 13, 2020 **What do you like best about Forsta?** I have personally found it more usable than a lot of other survey platforms. For example, the Google surveys of the world are extremely limited in the range of functions they can include. Other high-functionality options are less intuitive and frankly more intimidating from a UX standpoint. I also like how it is built for easy vendor integration. **What do you dislike about Forsta?** It can be clunky and some behind-the-scenes rules and programming just don't make sense. There is a lot of learning-on-the-job, not helped by the fact that some of the resource videos and guides are for previous versions of the system. In addition, I have found the help desk variably helpful, due in some part to delays in responses leading me to go through several shifts of support personnel for a single question. **Recommendations to others considering Forsta:** Knowing a bit of Python can help with some of the more complicated coding, but you should be able to get by with the interface for most entry and mid-level survey programming. **What problems is Forsta solving and how is that benefiting you?** We can program massive, complex surveys but also get the little ones out the door quick, both of which are extremely important for the diverse work we do. I have the options to work in both the UX and XML as well, which has turned out to be extremely useful not only from a programming standpoint, but for copying from other surveys. We also have been working to build out in-group standards, aided by the library system, which allows us to save common questions and complicated coding to use elsewhere. ### 42. Good service **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2020 **What do you like best about Forsta?** generally quick customer service. A couple of times I had some issues while programming partially due to my lack of expertise, and the technician was quick in addressing the issues. Overall the experience has been positive. It has been used by my organization in several studies and I presume for several years. As part of our agreement, I think we receive Decipher at a discounted rate. I am not 100% sure about this, but it could be the case for our company. I like that the programming language is fairly easy (XML), although for some functionalities even Phyton can be used. I am definitely not an expert of Phyton, but thanks to the support, I managed to overcome the difficulties of our project. The client was also satisfied. **What do you dislike about Forsta?** Some functionalities were not available, but overall nothing that big. In essence, we wanted to add an audio to be played, but actually that would have caused echos during the interviews. Therefore, we have asked the technician assisting during the qualitative interviews to embed that audio file into Adobe Connect. The results was overall of good standard of quality. Lastly, last time during a virtual CL day the customer service was a bit slower than before. However, we managed to fix the issues together and he was helpful. **Recommendations to others considering Forsta:** Good variety of features available. Client service is generally efficient and supportive. **What problems is Forsta solving and how is that benefiting you?** we could embed a quantitative survey while we were doing qualitative interviews. Essentially it should help us collecting data in a quicker manner ### 43. Extremely comprehensive and versatile tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Enterprise (> 1000 emp.) **Reviewed Date:** August 13, 2020 **What do you like best about Forsta?** Decipher is a great way to store, analyse and share large databases. I've been using this for over 2 years now and every day I discover new ways of making the most out it. It really helps me doing my job as an analyst, and also provides endless options to customise a data piece to a specific request from a client. It's quite easy to use even with minimal training and no supervision. **What do you dislike about Forsta?** Sometimes it's not that straightforward to filter only sections of databases. There are so many options that proper training to master it would take a long time, which is not practical for ocassional users like myself (once every 2 weeks more or less). **Recommendations to others considering Forsta:** Spend some time and money on providing good training as the potential of this product is vast but not always straightforward. **What problems is Forsta solving and how is that benefiting you?** I can use this to analyse large datasets from consumer surveys. This tool lets me cross different questions and extract as much insight as I possibly can from the set. I can preview graphs, and check statistical significance easily. Easy to export to excel. ### 44. Loved Decipher to work in every aspect **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2020 **What do you like best about Forsta?** Most of the stuffs are inbuit, programming makes easier, and even clients are now able to edit the quotas as per the requirement without waiting for the programmers to asist. Crosstabs r quick to access too. Clients can now downnload the data as well whenever needed, actually the dependency of programmers have been reduced to very much extent with the introduction of Decipher. Only we need programmers for programming the survey and to provide required access and then we are good t o go. Next thing is, easy and qucik access to crosstab, this is another good feature i believe. If talking about repoting tab, all the basic details are handy, like LOI, median, etc, which previously need to be calculated manually so ofcourse this kind of stuffs are saving time as we need these details almost daily. **What do you dislike about Forsta?** I think costing could be an issue for few. Also when make the survey live and made any changes then quota got overwrite with the quotas in temp edit builder, thats something i dont like as we need to download the sheet and then upload it again so this seems to be extra work to me. Rest all good and happy. **Recommendations to others considering Forsta:** They should understand the details on training and where they can access and i think its all good to use then **What problems is Forsta solving and how is that benefiting you?** Mainly, the client to edit the quota and even they can download the data and can play with the data at their end. All the basics stuffs are already provided so happy to use Decipher. ### 45. Decipher is a powerful survey platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2020 **What do you like best about Forsta?** Decipher balances an easy-to-use interface with the ability to modify the XML of the survey to leverage powerful scripting options. Decipher also has a help desk that is quick to respond and very knowledgeable about the product. **What do you dislike about Forsta?** As I've delved into the more advanced features of the product, there have been times where I have reached out to support with a question and they were able to provide a link to a page in the knowledge-base that covered the answer, even though I wasn't able to find it when searching the KB. So, while their KB is very comprehensive, there have been times when I haven't been able to find the information I was looking for even when it was covered. **What problems is Forsta solving and how is that benefiting you?** Decipher has allowed us to streamline our processes by allowing us to program even advanced surveys in-house, leading to quicker turnaround times and reduced costs. ### 46. Generally very good tech support but occasional hitches with platform quality **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2020 **What do you like best about Forsta?** Mostly the techs are really helpful and good at passing on info/instructions between each other. Very polite and responsive. They're good at doing dry runs and helpful with contact info. **What do you dislike about Forsta?** I only had one or 2 problems; once was a lot of problems with their sound quality, connecting respondents, fast response to problems. Usually it's ok but was a real problem on this one occasion. I've heard other people have problems and I've not experienced it the same way. **What problems is Forsta solving and how is that benefiting you?** we run market research interviews and groups. It's helpful to have stimulus materials there, clients can listen in and send questions and be looked after by techs. ### 47. User friendly UI and easy to use and program. Also amazing decipher support. **Rating:** 4.5/5.0 stars **Reviewed by:** Amir S. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2020 **What do you like best about Forsta?** Ease of use and very helpful decipher support staff. Setting up priority logic is breeze. Least fill quotas can be setup very easily. Reportal (Response summary) gives a very good insight of the ongoing project. Also it is created automatically by default. No need to manullay setup reportal for each projects. **What do you dislike about Forsta?** The way email invites are handled. Not easy to understand. I wish it was simpler to use the email campaign feature that decipher provides. **Recommendations to others considering Forsta:** I highly recommend using Decipher because of the rich features it provides and the excellent support it gives. **What problems is Forsta solving and how is that benefiting you?** The survey programming takes less time because of the various features. We don't have to manually program least fill logic. It is easily setup automatically using least fill quotas. Also reportal (Response Summary) is auto-setup. No need to create a summary manually. ### 48. Intuitive, easy to understand, and robust. **Rating:** 5.0/5.0 stars **Reviewed by:** Alonso E. | Research Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2020 **What do you like best about Forsta?** It is a robust software that can pretty much do anything as far as survey programming. **What do you dislike about Forsta?** It takes a certain degree knowing jscript to really take advantage of the software. **Recommendations to others considering Forsta:** I'd recommend users to thoroughly go over the material in the extranet. Most of the answers to your questions might already be there. **What problems is Forsta solving and how is that benefiting you?** Confirmit is a partner for all the quantitative projects I manage. ### 49. Decipher - One of the best Survey tools out there **Rating:** 4.5/5.0 stars **Reviewed by:** Prasoon A. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2020 **What do you like best about Forsta?** Decipher is quite flexible as well as dynamic to work on. Plus the updates are regular which brings new features as well close the bugs which is also good. Support is excellent and is one of the strong suits that Decipher has. **What do you dislike about Forsta?** Very large surveys are sometimes very heavy and it becomes too slow. Conjoint part still needs to be made better to compete with rivals **What problems is Forsta solving and how is that benefiting you?** Research problems that client have using surveys. Easy to use for novice clients as well in reporting. Once a training is given it is very easy for client to get results themselves. ### 50. InterVu Platform Review **Rating:** 5.0/5.0 stars **Reviewed by:** Christian L. | Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2020 **What do you like best about Forsta?** Ability to convene virtual advisory board panels during Covid. Can share presubmitted materials or share content live via screenshare. Can use backroom chat and breakout room functions **What do you dislike about Forsta?** Platform can be a bit challenging for older folks to coordinate their phone line and computer audio sometimes. Tech is available to handle those issues to free my up to moderate/focus on content **Recommendations to others considering Forsta:** Great for running advisory panels with 4-10 stakeholders on screen **What problems is Forsta solving and how is that benefiting you?** Can provide face to face interactions with various stakeholders easily for clients all from the comfort of their home ## Forsta Discussions - [Future of Forsta Plus](https://www.g2.com/discussions/future-of-forsta-plus) - 1 comment, 1 upvote - [Is there any simple way to anchor a answer group?](https://www.g2.com/discussions/is-there-any-simple-way-to-anchor-a-answer-group) - 1 comment, 1 upvote - [What are the plans for coming years consider ing the likes of Decipher and Qualtrics?](https://www.g2.com/discussions/26153-what-are-the-plans-for-coming-years-consider-ing-the-likes-of-decipher-and-qualtrics) - 1 comment, 1 upvote - [reportal scripting language](https://www.g2.com/discussions/26072-reportal-scripting-language) - 1 comment, 1 upvote - [I was stuck at a point where i wanted to randomise the answer options in pattern 1.2.3 or 3.2.1, how can we do that instead of making 2 seperate questions and punching options in similar order?](https://www.g2.com/discussions/25939-i-was-stuck-at-a-point-where-i-wanted-to-randomise-the-answer-options-in-pattern-1-2-3-or-3-2-1-how-can-we-do-that-instead-of-making-2-seperate-questions-and-punching-options-in-similar-order) - 2 comments, 1 upvote - [View Forsta pricing details and edition comparison](https://www.g2.com/products/forsta/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-01+03%3A19%3A36+-0500&secure%5Bsession_id%5D=a59b0e1b-6ec6-4087-bfb6-ae66d43c83d3&secure%5Btoken%5D=2216fc0e97da0aea46bf4217b0df60fc7f2b9babf0aace4d83b640f5649eae59&format=llm_user) ## Forsta Integrations - [Python](https://www.g2.com/products/python/reviews) ## Forsta Features **Reports** - Reports Interface - Steps to Answer - Graphs and Charts - Score Cards - Dashboards **User Response Methods** - Survey - Video Snippets - Video Interview - Photo Submission - Text/Notes **Feedback Source** - Invitation - Survey Link - App - Widget - Recruitment Pool **Platform Basics** - Reporting - Interoperability - Performance - User, Role, and Access Management **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Reports** - Reports Interface - Share Reports - Steps to Answer **Setup** - Integration - Maintenance - No-Code **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Survey Design - Consumer Insights Platforms** - Multi-Use Methodologies - Industry & Locale Adaptability - Behavioral & Adaptive Logic Guidance - Self-Serve Survey Builder - AI Smart Probes **Participant Selection** - In-App - In-Store - On-Site - Recruitment Pool **Feedback Management** - Media Library - Sorting - Sharing - Privacy **Platform Content** - Technology - File Sharing - Customization **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Visualization** - Graphs and Charts - Score Cards - Dashboards - Formats **Data** - Security - Data Visualization **Audience Access - Consumer Insights Platforms** - Flexible Audience Options - Customer Data Upload - Consumer Panels **Insights** - Analytics - Collaboration - Sorting **Insights** - Human Transcription - Computer Transcription - Analytics **Platform Additional Functionality** - Mobility - Messaging - Task Management - Dashboards **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Data Updates** - Historical Snapshots - Real-Time Updating **Analysis** - Automation - Named entity recognition - Keyphrase Extraction - Topic Analysis - Sentiment Analysis - Language Identification - Syntax/Part of Speech Parsing **Generative AI** - AI Text Generation - AI Text Summarization **Data Collection - Consumer Insights Platforms** - Rapid Research - Quality Assurance - Mobile / Mixed Mode **Collaboration** - Sharing - Co-Editing - Devices **Customization** - Pre-Built Parameterization - Custom Extension - Compositionality **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **Analytics - Consumer Insights Platforms** - AI-Powered Insights - Qualitative Research Support - Benchmarking & Norms **Self Service ** - Calculated Fields - Data Column Filtering - Data Discovery - Search - Collaboration / Workflow - Automodeling **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Demo Automation** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - AI Demo Agent or Avatar **Collaboration - Consumer Insights Platforms** - Dashboards & Embedded Integrations - Embeddable Reports - Shared Workspaces **Advanced Analytics** - Predictive Analytics - Data Visualization - Big Data Services **Building Reports** - Data Transformation - Data Modeling - WYSIWYG Report Design - Integration APIs **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Breadth of Partner Applications **Data Updates** - Historical Snapshots - Real-Time Updating - Email Reports ## Top Forsta Alternatives - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (725 reviews) - [UserTesting](https://www.g2.com/products/usertesting/reviews) - 4.4/5.0 (734 reviews) - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) - 4.4/5.0 (2,913 reviews)