Easy to build forms and manage them, modify them and connect everyone together within the work project. Easy to use, easy to scale and apply templates, as well as keep things secure. Review collected by and hosted on G2.com.
I disliked that on some elements there are repetitive aspects that can be easily recalled and used in another example. In some of the dropdown selections, you need to recreate them in repetitive fields instead of having the ability to copy. But I have heard that they might be working on this. Review collected by and hosted on G2.com.
Video Reviews
Formstack is a life saver!
419 out of 420 Total Reviews for Formstack Forms
Overall Review Sentiment for Formstack Forms
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I've been using Formstack Forms for some time, and it has truly transformed how our team collects and manages data. The platform is incredibly user-friendly and offers a wide variety of customization options that make it easy to create professional and effective forms. The integrations with other platforms save us time and streamline our workflows, and the conditional logic feature ensures we’re only gathering the information we need. Customer support has been responsive and helpful whenever I’ve had questions. Formstack Forms is a powerful tool that has increased our efficiency and improved our data management processes immensely. Highly recommended for anyone looking for a reliable, flexible, and well-supported form-building solution! Review collected by and hosted on G2.com.
Advanced features often require higher-tier plans, which can be a drawback. Review collected by and hosted on G2.com.
I love how Formstack makes it incredibly easy to create new forms. With pre-built templates and even pre-built sections, the drag and drop feature allows me to create a new form in minutes. The customizations I can implement with color and formatting allow me to deploy a new form to my website in a seamless experience that doesn't make it look out of place. With the provided iFrame codes and URLs to shares, it's so easy to add a form to a webpage or email. Using it to collect leads is also great, the provided Salesforce integration is easy to connect and manage, allowing me to collect submissions automatically to Salesforce. Review collected by and hosted on G2.com.
Sometimes, the UI can be a little tough to navigate. I wish it was easier to login to the Forms module without logging into my admin panel, then navigating to the Forms module. Beyond that, I have no complaints! Review collected by and hosted on G2.com.
It is very customizable it has features that make it is to build and deploy surveys, forms and reviews. Anyone in the organization or outside can fill out the forms, surveys and reviews. Review collected by and hosted on G2.com.
Customer service is not in the same time zone so communication takes time Review collected by and hosted on G2.com.
HIPAA compliance is a plus. Mutliple users with different access points. Review collected by and hosted on G2.com.
HORRIBLE across the board. To start... Absolutely criminal pricing. Second... Next to impossible to cancel...HUGE waste of time, there's no cancel button. I've been trying to cancel for 2 months... and in the meantime they have been billing me for those two months. And also they have just let me know that apparently I am on a yearly contract?? And I can't cancel for 8 months? After I spend another $4k+ with them?? I am so beyond disappointed. I have been a customer for 5+ years. It's an insanely expensive, subpar service. I am so beyond my limit with Formstack. On top of all of this, I have reached out when our form logic was just NOT working (REALLY bad look for us for our clients) and they gaslit me and told me it was working after it had been fixed. SO why when I did absolutely nothing did my form not work and now it all of sudden works??? Hm...
Go with another form provider. My business needs HIPAA compliant forms and there are way better alternatives out there for a FRACTION of the price. Like less than what I am paying PER MONTH at Formstack for an entire year kind of fraction of the price.
I would give 0 stars if I could. I've been getting ripped off for years and am mad and feel taken advantage of and now they are making it my problem. I could have saved $10k if i switched to another provider earlier. I wouldn't be so mad because I do take responsibility for my part in this... but it's also taken me HOURS to attempt to leave the service (they still haven't cancelled my account and each month that goes on they keep charging me!!!!), another 20 hours or so to rebuild my forms on another platform. I am beyond unhappy with them and FULLY recommend you go with a different form company. Review collected by and hosted on G2.com.
The application as a whole is solid, but the standout for me is the form builder page. The interface and layout are well-designed, very intuitive, and easy to navigate. It doesn’t take long to get comfortable with creating and managing forms, which is a big plus. Review collected by and hosted on G2.com.
The user management page could use some work, especially when it comes to the preset filters. For starters, not all user types are covered in the presets, and some classifications are confusing. For example, we have "standard users" and "participant users," but the org role field lumps them together as "standard," which makes it hard to distinguish between the two. Another issue is the schema for exported data— the data that exported from our account manager is more comprehend than the data we have, which can create challenges for data analysis. Review collected by and hosted on G2.com.
What I love about Formstack is the intuative interface. Adding fields, logic, sections, headers, etc. I can look at the sidebar and find the answer to all of my questions in one spot. They've done a great job identifying what buttons will be used the most, and putting them all in an easy-to-find spot, and making adding them as easy as a click. We use Formstack any time we need to gather feedback or information, which is relatively often. The automation is fantastic and I love that we don't need to integrate Formstack with other systems, because automatically receiving emails checks that box for us. Review collected by and hosted on G2.com.
Because 90% of the features I need to use are on the left-sided menu, it can be a bit confusing to find more advanced features. Page breaks, section breaks, etc. are a bit trickier to find and they always seem to take me a few minutes to re-orientate myself to Formstack when I need to add those pieces in. That could just be my personal use /habits of the software. Review collected by and hosted on G2.com.
I've been using the Formstack form builder in my current role for about 9 years now and highly recommend it. I use it mostly for group trip and event registration purposes, but have also used it for client intake forms, credit card authorization forms and post-event surveys. I am very familiar with its functions and personally find it MUCH easier to use than Google Forms. I especially love the logic functions, various field options, easy integration to Google Sheets and that it doesn't allow form editing after submission (which from my experience with Google Forms, causes lots of confusion). I often recommend Formstack to colleagues looking for an easy-to-use registration platform. Review collected by and hosted on G2.com.
My only dislikes are limited font and formatting options. I've learned how to format forms per my preferences over the years but would love to see more font options. Review collected by and hosted on G2.com.
I love how Formstack makes it EASY to create all the forms and tools I need to help run my business smoothly. The ease of use is my favorite thing about it. Review collected by and hosted on G2.com.
I think perhaps there are some features that could use more flexibility, but other than that I don't have many complaints! Review collected by and hosted on G2.com.
Formstack has been crucial to increasing efficiency on our team - we use it for a wide variety of purposes but the two most helpful are data collection (signing up for an event or submitting an interest form) and post-event surveys (collecting feedback and how to follow up with clients). Review collected by and hosted on G2.com.
Trying to use the pay feature can be complicated, there should be some better logic/math features to enhance productivity with sales. Review collected by and hosted on G2.com.
We LOVE being able to create our own forms for what we need, and customize them. We also love that we can create custom submission emails, for both confirmation and updates like "Hey, just so you know ____ filled out this form." Review collected by and hosted on G2.com.
Honestly, nothing. We love the interface, the simplicity of it, and the customization. Review collected by and hosted on G2.com.
