---
title: Formilla Live Chat Reviews
meta_title: 'Formilla Live Chat Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Formilla Live Chat works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 1
  scale: '5'
date_modified: '2026-02-22'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# Formilla Live Chat Reviews
**Vendor:** Formilla Live Chat  
**Category:** [Live Chat Software](https://www.g2.com/categories/live-chat)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 1
## About Formilla Live Chat
Formilla.com is a leading provider of customer messaging software for sales, marketing, and support. With a combination of Live Chat, Email, and In-app messaging tools in one powerful platform, over 12,000 companies worldwide use our software for lead generation, marketing automation, and to improve customer support.




## Formilla Live Chat Reviews
  ### 1. Well Polished Chat System

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 20, 2018

**What do you like best about Formilla Live Chat?**

The integrations with infusion soft & zapier really carry this chat system. 

**What do you dislike about Formilla Live Chat?**

There are a lot of cheaper alternatives so I can't always advise this solution to my clients.

**Recommendations to others considering Formilla Live Chat:**

Look at what CRM you're using and whether or not it can be integrated.

**What problems is Formilla Live Chat solving and how is that benefiting you?**

Communicating with our client's potential customers is very important for our business. This platform allows us to have one account for multiple websites.


## Formilla Live Chat Discussions
  - [What is Formilla Live Chat used for?](https://www.g2.com/discussions/what-is-formilla-live-chat-used-for)

- [View Formilla Live Chat pricing details and edition comparison](https://www.g2.com/products/formilla-live-chat/reviews?filters%5Bnps_score%5D%5B%5D=5&section=pricing&secure%5Bexpires_at%5D=2026-08-14+04%3A04%3A27+-0500&secure%5Bsession_id%5D=07ad5d20-e145-45db-91cb-2ddccc9086e1&secure%5Btoken%5D=8e31ef5354c65cd6377a7969bf4be4ef3d7b7f80d4fbcac5ff4bfc3fe632f0b5&format=llm_user)

## Formilla Live Chat Features
**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- Generative AI

**Communication**
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Real-Time Notifications
- Real-time Consumer-facing Chat

** Internal Use**
- Customization 
- Conversation Archiving
- Lead Development
- Team Inbox 
- Customer Profiles

**Additional Functionality**
- Real-Time Analytics
- Email Management
- API
- Single Sign On
- Search/Filter
- Collaboration Tools
- Third-Party Integrations
- Activity Dashboard
- Canned Responses
- Surveys & Feedback
- Reporting/Analytics
- Transfers/Routing
- Geotargeting
- Interaction Tracking
- CRM
- Transcripts/Chat History
- Document Storage
- Screen Sharing
- Contact Management
- Autoresponders
- Multi-Channel Communication
- Mobile Access
- AI Copilot
- Offline Form
- Real-Time Monitoring
- Support Ticket Management
- File Sharing

## Top Formilla Live Chat Alternatives
  - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.5/5.0 (786 reviews)
  - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,734 reviews)
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,586 reviews)