We love the ability to collect data from our students and have it mapped directly into our Salesforce instance. Creating forms is easy and connecting them to SF is possible with the tutorials and help available through the form assembly platform. Review collected by and hosted on G2.com.

The only challenging part of Form Assembly for us is the setup. We are a small business and don't have a tech department to handle stuff. We have been pleased with the tutorials available to do minor stuff but for major forms/mapping, we've needed to hire an outside consultant. Review collected by and hosted on G2.com.

My favorite part about FA is the ease of creating forms. There are loads of resources in their online help platform, and mapping to Salesforce is a massive win for our organization. Review collected by and hosted on G2.com.

I dislike that when something does go wrong, the log that shows errors can be vague. This is a declarative tool and, therefore, should have easy-to-understand errors. If the error points to something that is unclear, some help text showing possible reasons for erros this like would be beneficial. Review collected by and hosted on G2.com.

FormAssembly makes it easy to move data into Salesforce, no matter how complex the data. Their team is also super responsive when you have questions, issues or just need to learn more. Review collected by and hosted on G2.com.

The only downside I can think of is that it's a bit pricey. Because I'm a FormAssembly partner, I'm able to direct the nonprofits I work with to all the discounts that are available, though, so we end up with exactly the tool we need at a price my nonprofits can afford. Review collected by and hosted on G2.com.

Reliability and connects well with our CRM and website-building tool. Review collected by and hosted on G2.com.

It is pricy, but after seeing how reliable, the price is right. Review collected by and hosted on G2.com.

Does what it says on the tin. supercharged form builder that simplify integrations with a lot of tools. Review collected by and hosted on G2.com.

Support is non-existant. An account manager follows you until you sign up, but past that point, you are on your own. If you have an issue with billing, you are on your own. The support redirects you to a different department with a dedicated email address and you can send as many emails as you want, you won't receive a response. Escalating does not help; you will not receive a response either.

On top of that, the product is rather pricey. the market is full of similar tools and it seems that it is mostly popular amongst Salesforce users who are used to paying a premium for everything. That would be fine if the support was reflecting that... Review collected by and hosted on G2.com.

We have been able to collect different types of information (surveys, invitations, interest) and automate their input into Salesforce for tracking and analysis. It has helped us streamline many of our processes and ensured we're maintaining a single source of truth in one database rather than taking time to upload data on a regular basis. Review collected by and hosted on G2.com.

There's a steep learning curve in creating connections. Making a small mistake at the onset can cost hours of redoing work.

There doesn't to be a way to be notified of errors in the connection - so you have to manually look through logs to resolve. You can't clear the log so you end up going through to see if you previously cleared the error. Review collected by and hosted on G2.com.

- The point-and-click tools used to build forms are very user-friendly.

- In the latest release FA team has added support bubbles to understand the functionality for using a particular option which is very helpful for beginners.

- I had a good experience with chat support agents who are knowledgable to understand the issue and provide assistance. Review collected by and hosted on G2.com.

It will be more valuable if more training materials (Ex: youtube videos) are posted on how to use various features and also for some complex functionality Review collected by and hosted on G2.com.

The simple interface, robust connection options, and flexible configuration sets FormAssembly apart from other tools I've used. The Salesforce connector alone has allowed me to deliver solutions to meet a variety of needs. Review collected by and hosted on G2.com.

The inability to test forms in a test environment and push to production has provided some limitations on already published forms. Review collected by and hosted on G2.com.

The ability to get data into Salesforce while eliminating duplicates and setting up multiple standard and custom objects.

I would say it is moderate to easy to use.

Customer service is excellent Review collected by and hosted on G2.com.

It is slow to add every field and connection in the Salesforce connector.

Also, the only way to have forms in multiple languages is to have multiple forms Review collected by and hosted on G2.com.

FormAssembly does an excellent job with Salesforce in particular. The pre-fill and post-submission connectors are exceptional and allow us to supplement or expand website functionality in very valuable ways. That it's so configurable to these ends is without a doubt the most valuable element of this tool for us. Review collected by and hosted on G2.com.

Connectors can be confusing to configure and troubleshoot. Other issues are conditional and dynamic fields - specifically that you cannot make things conditional based on text values easily. This makes it challenging to architect dynamic forms that don't use structured data types. Review collected by and hosted on G2.com.