I like that we can use it for multiple aspects/facets of our nonprofit's services. We use it for surveys and events, helping teachers to book field trips, and getting usage data from our Culture Pass libraries, we use FA for it all! Review collected by and hosted on G2.com.

I wish it had a built-in connector to Salesforce and other CRMs which would make a lot of our work easier when trying to collate data into our database. I also wish that our old system was not getting phased out. It is going to cost us a lot over the next few months to get moved to the new system because of how we have it connected to SF via Zapier. Review collected by and hosted on G2.com.

I use FormAssembly for all of our online forms, and it plays a crucial role in generating leads and onboarding applicants into our training program. I appreciate how scalable it is and how it allows me to solve most problems after years of use, even though sometimes compromises must be made. Usually, there's a solution to be found if a form is needed. I find the multi-signature forms very useful; setting them up to first be signed by one party and then by another, in combination with Salesforce flow, really streamlines the process. It amazes people who previously did this manually, saving an incredible amount of time. The integration with Salesforce is especially valuable to me. The connectors are super powerful, allowing us to look up and update different objects based on criteria inputted in the form. It's just a massive time saver. Review collected by and hosted on G2.com.

I'm always a little bit dubious about the quite frequent downtime and messages we get about problems with connectivity, which is quite worrying when we rely on it so heavily. There was a time where emails weren't being received, and reports of an issue often happen after the fact, making it difficult to know whether we've been affected or not. It leaves us feeling a bit in the dark about how it has affected us as an organization. Review collected by and hosted on G2.com.

I use FormAssembly to securely collect data and integrate it into our Salesforce environment. I appreciate the prefill feature, which allows us to input data we already know, saving time for people filling out the forms. The integration with Salesforce is key and very helpful because information goes right into our system, streamlining the process for form fillers. It's excellent, and I would rate it a 10 out of 10 for recommendation. Review collected by and hosted on G2.com.

I find there is a learning curve with FormAssembly, which is expected but still noticeable. The page loads for building the connectors can be very slow. There's a specific page where we map the form data to the database in Salesforce, and it uses connectors. Unfortunately, the page that loads those connectors can be slow. Additionally, the formula builder requires using a specific syntax, and it takes a bit of time to become familiar with it. Review collected by and hosted on G2.com.

I use FormAssembly for integration and form management, which is crucial for my work at a small nonprofit. The platform's point-and-click interface makes it easier for me to manage these tasks without needing an external developer. I also appreciate the customization options which allow for some flexibility in how we use the tool. Review collected by and hosted on G2.com.

I find it challenging to work with FormAssembly, and the support has been unreliable. The UI for 'Build' is tedious to work and troubleshoot within. There were times when I reached out to support and had a support case open for months without hearing back, which felt unprofessional. I wish they offered timely, reliable support. There is a need for a more intuitive UI and helpful troubleshooting features. I believe FormAssembly has a lot of potential, but refinements are needed to achieve that potential. Review collected by and hosted on G2.com.

I really appreciate the user-friendly and powerful connectors in FormAssembly. They're easy to use, especially for basic connectors and logic. Embedding FormAssembly forms into an Experience Cloud site is incredibly helpful, and we use this functionality constantly. It allows students to use their Experience Cloud as a one-stop-shop for everything, including all the forms we house in FormAssembly. Review collected by and hosted on G2.com.

When it glitches, it's impossible to work with, and the customer support is basically nonexistent. For example, I have a CSV export that I've been waiting on for over 24 hours that's just stuck at 99%, and others that didn't get past 0% for over 3 hours that I abandoned. It's really finicky with browser cache/cookies—sometimes dropdowns or search fields just won't work because a user has some stale cookies on their browser session, and asking each user to reset their browser each time this happens is a huge pain. The Google Sheets connector only works about 45% of the time anyway. Review collected by and hosted on G2.com.

We've been able to leverage form assembly instead of a net new experience cloud based build in Salesforce for student submitted forms which generate case and recommender records in Salesforce. FormAssembly last year provided training to become FormAssembly certified which encompasses building flows and configurations within FormAssembly. Review collected by and hosted on G2.com.

Not too many things - More hands on based trainings (monthly?) to onboard new system users outside of the annual conferences. Review collected by and hosted on G2.com.

I like the introduction of drag and drop capabilities in matters form builder and this helps us in updating forms in real time

I acknowledge the importance of compliance and security features, which maintains reliability in handling sensitive data

The process of data collection keeps improving, where we get valuable content from diverse sources. Review collected by and hosted on G2.com.

I found FormAssembly quite inflexible, and this makes users get bored with some designs

The program limits the reporting capabilities and this makes businesses less responsive Review collected by and hosted on G2.com.

The best feature would be the new Ai functionality which allows me to upload a pdf file and the system quickly converts it into an inquiry form. Review collected by and hosted on G2.com.

Complex conditional logic, Salesforce connectors, and advanced workflows can require technical expertise or even some coding. This forces the common user to either seek training or contract experts. Review collected by and hosted on G2.com.

The seamless connection to salesforce is what drew us to Form Assembly Review collected by and hosted on G2.com.

If I had to pick one thing, I would say the cost can be prohibitive Review collected by and hosted on G2.com.

connecting to Salesforce, somewhat easy to use, customizable Review collected by and hosted on G2.com.

when wanting to customize, it can get complicated. but the support help is great Review collected by and hosted on G2.com.