---
title: FormAssembly Reviews
meta_title: 'FormAssembly Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 425 reviews by the users' company size, role or industry
  to find out how FormAssembly works for a business like yours.
aggregate_rating:
  rating_value: 4.4
  review_count: 425
  scale: '5'
date_modified: '2026-08-11'
parent_category:
  name: Content Management
  url: https://www.g2.com/categories/content-management
---


# FormAssembly Reviews
**Vendor:** FormAssembly Inc.  
**Category:** [Online Form Builder Software](https://www.g2.com/categories/online-form-builder)  
**Average Rating:** 4.4/5.0  
**Total Reviews:** 425
## About FormAssembly
FormAssembly is an enterprise data collection and automation platform that enables organizations to capture clean, compliant data from the start. FormAssembly turns secure web forms into governed data collection workflows. From the moment information is submitted, it is validated, structured, and routed reliably into systems of record, like Salesforce. With AI-assisted guidance from Fai, teams can design sophisticated workflows faster without sacrificing control or compliance.



## FormAssembly Pros & Cons
**What users like:**

- Users value the **user-friendly interface** of FormAssembly, enabling easy customization and quick implementation for their needs. (10 reviews)
- Users praise the **excellent customer support** from FormAssembly, highlighting their helpfulness and timely responses. (9 reviews)
- Users value the **seamless integrations** with Salesforce, enabling efficient data handling and enhancing overall user experience. (9 reviews)
- Users value the **easy integrations** of FormAssembly, enabling seamless data collection and efficient Salesforce connectivity. (6 reviews)
- Users love the **user-friendly interface and drag-and-drop capabilities** , making form updates and data collection seamless and efficient. (6 reviews)
- Users appreciate the **seamless Salesforce integration** of FormAssembly, enhancing data management and customization for client needs. (6 reviews)
- Intuitive (5 reviews)
- Connectivity (4 reviews)
- Customization (4 reviews)
- Customization Options (4 reviews)

**What users dislike:**

- Users experience **limited customization** options, frustrating branding flexibility and efficiency when managing multiple forms with FormAssembly. (6 reviews)
- Users find the **missing features** of FormAssembly, like CRM connectors and PDF attachments, limit their efficiency. (5 reviews)
- Users find FormAssembly **expensive** , particularly when accessing advanced features that are essential for their projects. (4 reviews)
- Users experience **limitations in features and flexibility** , particularly with advanced options and customization capabilities. (3 reviews)
- Users find **pricing issues** limiting, as advanced features often come at a premium, restricting access for smaller teams. (3 reviews)
- Technical Issues (3 reviews)
- Coding Challenges (2 reviews)
- Users find the **complexity of licensing and advanced features** frustrating, as it complicates their experience with FormAssembly. (2 reviews)
- Complex Logic (2 reviews)
- Users find the **form design options inflexible** , leading to difficulties in personalization and integration with complex systems. (2 reviews)

## FormAssembly Reviews
  ### 1. A good tool, a bit expensive with non existant support

**Rating:** 1.5/5.0 stars

**Reviewed by:** Arnaud C. | Head of data and platforms, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 21, 2022

**What do you like best about FormAssembly?**

Does what it says on the tin. supercharged form builder that simplify integrations with a lot of tools.

**What do you dislike about FormAssembly?**

Support is non-existant. An account manager follows you until you sign up, but past that point, you are on your own. If you have an issue with billing, you are on your own. The support redirects you to a different department with a dedicated email address and you can send as many emails as you want, you won't receive a response. Escalating does not help; you will not receive a response either. 
On top of that, the product is rather pricey. the market is full of similar tools and it seems that it is mostly popular amongst Salesforce users who are used to paying a premium for everything. That would be fine if the support was reflecting that...

**What problems is FormAssembly solving and how is that benefiting you?**

No code form builder

  ### 2. It works for simple forms, but would not replace a custom integration

**Rating:** 2.0/5.0 stars

**Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 20, 2021

**What do you like best about FormAssembly?**

It is all point and click, no code required. Easy integration with Salesforce allowing you to create customer facing or internal forms that will update your CRM records. Templates are helpful. It is possible to set a range of values for the field and use conditional visibility to customize your forms. I like that you also have an option to accept payments via stripe and authorize.net integrations.

**What do you dislike about FormAssembly?**

It is expensive! Support is not great and basically just points you to the documentation.  E-signatures are only included in most advanced versions, which are even more expensive. Website is not very intuititve.

**Recommendations to others considering FormAssembly:**

Consider other options as well before committing

**What problems is FormAssembly solving and how is that benefiting you?**

Collect information and create/ update records in our CRM. We ended up switching to a more affordable and easier to use option.

  ### 3. A lot of plusses but too many glitches and quirks

**Rating:** 2.0/5.0 stars

**Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 24, 2021

**What do you like best about FormAssembly?**

Although there's no way to reach Form Assembly by phone which can wreak havoc if you have a time sensitive question, I appreciate the quick (within a day)  helpful customer service, with friendly reps always happy to help with problem solving and solution finding!

**What do you dislike about FormAssembly?**

There are too many glitches that interfere with proper functionality. 

Although I'm meticulous with hitting "Save", I often return to the site to find that my work from a previous session was not saved/ reverted to a previous draft! 

The fields are an utter pain to reorganize and move around.

On the finished form, the presentation of the fields, the distance between them, which fields land on which lines end up presenting in a messy way.

**What problems is FormAssembly solving and how is that benefiting you?**

Form assembly helps me collect client data.

  ### 4. reasonable but too expensive

**Rating:** 1.5/5.0 stars

**Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 06, 2017

**What do you like best about FormAssembly?**

the interface is preety easy to use
data layout of results is good

**What do you dislike about FormAssembly?**

the price
specifically that there is only a one way communication with salesforce eventhough it shouldn't matter 
the price of two way communication is too high 

**Recommendations to others considering FormAssembly:**

try FormTitan First

**What problems is FormAssembly solving and how is that benefiting you?**

getting data from people i later incourage to donate

  ### 5. Student Surveys

**Rating:** 1.5/5.0 stars

**Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 05, 2017

**What do you like best about FormAssembly?**

The SalesForce integration allows us to cut down on data entry

**What do you dislike about FormAssembly?**

It isn't very intuitive or visually appealing.

**What problems is FormAssembly solving and how is that benefiting you?**

Less data entry


## FormAssembly Discussions
  - [When can we create and format reports with the same ease and features as forms (formatting and images, etc. )](https://www.g2.com/discussions/40447-when-can-we-create-and-format-reports-with-the-same-ease-and-features-as-forms-formatting-and-images-etc) - 1 upvote
  - [How to lookup Salesforce data on Form](https://www.g2.com/discussions/40132-how-to-lookup-salesforce-data-on-form) - 1 upvote
  - [How to lookup salesforce data into Form](https://www.g2.com/discussions/40131-how-to-lookup-salesforce-data-into-form) - 1 upvote
  - [Can I embed the form on my site?](https://www.g2.com/discussions/form-embedding) - 1 upvote
  - [Is there a limit to the length of one form?](https://www.g2.com/discussions/form-length) - 1 upvote

- [View FormAssembly pricing details and edition comparison](https://www.g2.com/products/formassembly/reviews?filters%5Bnps_score%5D%5B%5D=2&section=pricing&secure%5Bexpires_at%5D=2026-08-12+14%3A19%3A18+-0500&secure%5Bsession_id%5D=716c2644-2110-4de6-9217-2e408bbe2248&secure%5Btoken%5D=d60b6a822b34778316d688a95ada998d15d907cdb7dc5c949d43dfffe2ce0eae&format=llm_user)
## FormAssembly Integrations
  - [Agentforce Education (formerly Salesforce Education Cloud)](https://www.g2.com/products/agentforce-education-formerly-salesforce-education-cloud/reviews)
  - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews)
  - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)
  - [Box](https://www.g2.com/products/box/reviews)
  - [ClickUp](https://www.g2.com/products/clickup/reviews)
  - [Dropbox](https://www.g2.com/products/dropbox/reviews)
  - [Form-Wizard](https://www.g2.com/products/form-wizard/reviews)
  - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews)
  - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews)
  - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews)
  - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)

## FormAssembly Features
**Additional Functionality**
- Third-Party Integrations
- To-Do List
- @mentions
- Single Sign On
- File Management
- Activity Dashboard
- Drag & Drop
- Alerts/Notifications
- Prioritization
- Access Controls/Permissions
- Screen Sharing
- Content Management
- Brainstorming
- AI Copilot
- File Transfer
- Calendar Management
- Status Tracking
- Real-Time Notifications
- Version Control
- Task Management
- Activity Tracking
- Real Time Editing
- Communication Management
- Chat/Messaging
- Tagging
- Generative AI
- Assignment Management
- Task Scheduling
- Project Management
- Collaboration Tools
- Workflow Management
- Secure Data Storage
- File Sharing
- Document Storage
- Task Progress Tracking
- Discussions/Forums
- Commenting/Notes
- Reporting & Statistics
- Contact Management
- Video Conferencing
- Progress Tracking
- Mobile Access
- API
- Document Management
- Customizable Branding

**Lead Generation**
- CRM Integration
- Marketing Automation Integration
- Data Import & Export Tools

**Lead Monitoring**
- Features
- Performance
- Lead Capture

**Survey Management**
- Survey Builder
- Customizable Questions
- Templates
- Survey Distribution
- Mobile Survey
- Site Intercept Survey
- Pulse Surveys

**Functionality**
- Customized Branding
- Application Templates

**Customization**
- Custom Fields
- Conditional Logic
- Multi-page Forms
- Design
- Forms Creation & Design

**Agentic AI - Lead Capture**
- Cross-system Integration
- Proactive Assistance

**Agentic AI - Salesforce AppExchange Apps**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**User Interface Design**
- WYSIWYG Editor
- Customized Branding
- App Templates
- Workflow Management
- Task Management
- Configurable Workflow
- Deployment Management
- Integrations Management

**Data Capture**
- Mobile
- Websites
- Social Media
- Data

**Survey Customization**
- Question Branching
- Branding
- Multimedia Support
- Multilingual Surveys

**Data Control**
- Data Migration
- Data Synchronization
- Data Security
- Real-Time Data

**Additional Functionality**
- Embedded Forms
- Offline Capability
- Notifications
- Payments
- Customizable Forms
- Real-Time Notifications
- Alerts/Notifications

**Additional Functionality**
- Search/Filter
- AI Copilot
- Commenting/Notes
- Content Publishing Options
- Reporting & Statistics
- Content Library
- Document Classification
- Drag & Drop
- Customizable Branding
- SSL Security
- API
- Document Management
- Document Storage
- Collaboration Tools
- Data Capture and Transfer
- Autofill
- Multi-Channel Distribution
- Convert to PDF
- Customizable Templates
- Media Library
- Generative AI
- Full Text Search
- Surveys & Feedback
- Data Import/Export
- Forms Management
- Electronic Signature
- Third-Party Integrations
- Reporting/Analytics
- Workflow Management
- Template Management
- Mobile Access

**Data Control**
- Data Migration
- Data Synchronization
- Data Security

**Analytics**
- Export/Import
- Reporting

**Survey Insights**
- Reporting & Analytics
- BI Tools Integration
- Data Exporting
- Permissions
- Collaboration Tools
- Presentation Tools
- Data Analysis Tools
- Real-Time Data
- Visual Analytics

**Agentic AI - Drag and Drop App Builder**
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance

**Additional Functionality**
- Role-Based Permissions
- Real-Time Updates
- Graphical User Interface
- No-Code
- Real-Time Reporting
- Data Visualization
- Customizable Fields
- Charting
- Integrated Development Environment
- Customizable Forms
- Generative AI
- API
- Reporting & Statistics
- Agile Methodologies
- Web Forms
- Custom Development
- Offline Access
- Customizable Reports
- Visual Modeling
- Access Controls/Permissions
- Authentication
- Search/Filter
- Alerts/Notifications
- Activity Dashboard
- AI Copilot
- Secure Data Storage
- Collaboration Tools
- Approval Process Control
- Web/Mobile App Development
- Data Import/Export
- Version Control
- Real-Time Notifications

**Publishing**
- Application Deployment
- Platform Compatibility
- Lifecycle Management
- Mobile Access

**Customization**
- Web Forms
- Personalization
- Templates
- Integration
- Social Media Integration
- Customizable Forms
- Customizable Templates

**Agentic AI - No-Code Development Platforms**
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Survey**
- Adaptive Learning
- Proactive Assistance
- Decision Making
- Dynamic Content

**Additional Functionality**
- Role-Based Permissions
- Real-Time Updates
- Graphical User Interface
- No-Code
- Real-Time Reporting
- Data Visualization
- Customizable Fields
- Charting
- Integrated Development Environment
- Customizable Forms
- Generative AI
- API
- Reporting & Statistics
- Agile Methodologies
- Web Forms
- Custom Development
- Offline Access
- Customizable Reports
- Visual Modeling
- Access Controls/Permissions
- Authentication
- Search/Filter
- Alerts/Notifications
- Activity Dashboard
- AI Copilot
- Secure Data Storage
- Collaboration Tools
- Approval Process Control
- Web/Mobile App Development
- Data Import/Export
- Version Control
- Real-Time Notifications
- Drag & Drop
- For No-Code Development
- Performance Metrics
- Pre-Built Modules

**Additional Functionality**
- Single Sign On
- Phone Polling
- Online Polling
- Support Audio/Images/Video
- Engagement Tracking
- Question Library
- Data Visualization
- Survey/Poll Management
- Generative AI
- Word Clouds
- Alerts/Notifications
- AI Copilot
- Customizable Fields
- Template Management
- Email Management
- Interactive Content
- Q&A Management
- Surveys & Feedback
- Activity Tracking
- Feedback Management
- API
- Data Cleansing
- Email Marketing
- Data Security
- Anonymous Feedback
- URL Customization
- Question Piping
- Offline Response Collection
- Activity Dashboard
- NPS Survey Structure
- Drag & Drop
- Data Import/Export
- Response Validation
- Customer Segmentation
- Response Quotas
- Multi-Language
- Sentiment Analysis
- Email Reminders
- Gamification
- Randomization

**Additional Functionality**
- Lead Segmentation
- Conversion Tracking
- Activity Dashboard
- A/B Testing
- AI Copilot
- Pipeline Management
- Drag & Drop
- Reporting & Statistics
- Multi-Campaign
- Prospecting Tools
- Customizable Fields
- Lead Distribution
- Event Triggered Actions
- Engagement Tracking
- Generative AI
- Chat/Messaging
- CRM
- Email Marketing
- Template Management
- Lead Nurturing
- Customizable Branding
- Contact Management
- Contact Database
- Email Management
- Real-Time Notifications
- Customer Segmentation
- Surveys & Feedback
- Campaign Management
- Activity Tracking
- Alerts/Notifications
- Data Extraction
- Lead Notifications
- Reporting/Analytics
- Dashboard
- Business Card/Badge Scanning
- Lead Generation
- Customer Database
- Autoresponders
- Lead Qualification
- API
- Forms Management
- Visitor Tracking
- Lead Management
- Campaign Analytics
- Search/Filter
- Campaign Planning
- Lead Scoring
- Email Tracking
- Drip Campaigns
- Campaign Segmentation
- Lead Verification/Validation
- Source Tracking
- Calendar Management
- Reminders
- Interaction Tracking
- Opportunity Management
- Sales Reports
- Document Storage
- Sales Trend Analysis
- Monitoring
- For Sales Teams/Organizations
- Sales Forecasting
- Workflow Management
- Task Management

## Top FormAssembly Alternatives
  - [Jotform](https://www.g2.com/products/jotform/reviews) - 4.7/5.0 (5,131 reviews)
  - [Typeform](https://www.g2.com/products/typeform/reviews) - 4.5/5.0 (993 reviews)
  - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,553 reviews)