I love Forma's well-designed user interface that gives clear feedback on claims handling. They also provide pretty good guidance on what can be reimbursed. Plus, Forma offers a much more polished and modern experience for managing accounts compared to what I used before. Review collected by and hosted on G2.com.

The UI doesn't give as clear a summary about claims that are filed in reimbursed as funds become available. It just says 'See comments from support team.' Review collected by and hosted on G2.com.

The response times re: customer service and claims approvals are fast Review collected by and hosted on G2.com.

The products available in the Forma store could be improved in terms of variety Review collected by and hosted on G2.com.

I enjoy the ease of navigation and how quickly my claims are reviewed with Forma. It is quick to submit a claim and the processing time is within a day. The intuitive UI makes it easy to navigate, and logging on for the first time was a breeze. Review collected by and hosted on G2.com.

Options for applicable claim categories could be more clear. Forma should work with my company to more closely define acceptable wellness benefit categories. Review collected by and hosted on G2.com.

Forma's service is truly exceptional, consistently going above and beyond to ensure a seamless and positive experience. The entire process, from start to finish, is incredibly smooth, and their claims are processed quickly with clear, helpful explanations. I am thoroughly impressed and highly recommend Forma to anyone seeking outstanding service.

What truly sets Forma apart is their commitment to efficiency and transparency. They've clearly designed their system with the user in mind, making what can often be a complex process remarkably simple and stress-free. This level of support and ease of use makes them an invaluable partner. Review collected by and hosted on G2.com.

There isn't anything I don't like about forma but sometimes the claims that get denied are things that were accepted before Review collected by and hosted on G2.com.

I like that Forma's interface is intuitive and support is very fast to answer questions and follow-up on open cases. Review collected by and hosted on G2.com.

The approval process doesn't work well. After sending exhaustive documentation and getting pre-approval from both Forma and my manager, they keep declining an expense. I ask for support and different people keep answering the same thing, which doesn't comply with the program policy. This is very disappointing. Review collected by and hosted on G2.com.

I really like how the website is designed; it makes it easy for me to get all the information I need to get what I want done. The website itself is great. I also appreciate the support, which replies really quickly and is really helpful. Review collected by and hosted on G2.com.

I don't think it's easy to find the time frame that I should be expecting to get reimbursements from my perks. So maybe make that more visible. Review collected by and hosted on G2.com.

The different benefits across the nation, from Gym memberships, fitness equipment, and even reimbursements for out-of-pocket expenses. Review collected by and hosted on G2.com.

There should be a bot that can tell you exactly what is approved and what is not. Review collected by and hosted on G2.com.

It’s very easy to use, and whenever I have questions or doubts, they respond quickly and clarify things. Review collected by and hosted on G2.com.

Some of the categories aren’t clear enough, and a bit more clarity would make them easier to understand. Review collected by and hosted on G2.com.

I use Forma for flexible team benefits across the company and it's very easy to use. It removes the complexity of managing benefits. Plus, it's quick to hear back from my team and the initial setup was easy. I like it so much that I'd give it a 10 out of 10 on a recommendation scale. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

AI works sufficiently. Approvals and responses are quick.

Process is simple and doesn't need to be any more complicated than it needs to be.

Tracks each claim reimbursement individually.

Website functions well and it laid out very intuitively and clearly. Review collected by and hosted on G2.com.

Their store doesn't have a lot of choices and are overpriced. Review collected by and hosted on G2.com.