I enjoy the use of the refund to use towards a ski pass that I have taken advantage of for 2 yrs in a row, and also to refund gym memberships or anything on the list is amazing.

I loved how the benefit that Thumbtack provides through your platform, helps me get refunded on Thumbtack dollars, if I hire a professional through their app,

I love how I don't have to spend any of my money to use the Bucket Thumbtack Support Wallet towards a work from home item through your shop or a refund on a ski pass or gym membership the benefits are amazing. Review collected by and hosted on G2.com.

I dislike that Thumbtack lowered the Thumbtack report work support Wallet to $1000.00 benefit, because I used all of it for my ski pass every year, and now it's lower I have to pay more out of pocket, but that's not Forma's fault. What I do dislike is getting denied claims on my Thumbtack dollars, it has to be specific way submitted or I don't get the refund, I think with conversation history and receipt should be enough to approve someone on their claim for Thumbtack dollars. Which is not, I am asked for the dates specifically to show in the conversation history between me as a customer and talking to a professional which, a lot of the time Thumbtack's app doesn't have that detail, and the receipt is not enough of the Job done, which gets my claim denied. Review collected by and hosted on G2.com.

I like Forma for its ease of use and great support. The interface is really great and having everything on a single platform makes things so convenient. I also appreciate the quick timeline of reimbursements. Plus, the customer support is responsive, which adds a lot of value. Review collected by and hosted on G2.com.

The menu of lifestyle benefits could have been better. Review collected by and hosted on G2.com.

Intuitive and fresh site with great service from our day to day contact Review collected by and hosted on G2.com.

The common negative feedback we hear is about help and that there is no helpline to call vs. the support email Review collected by and hosted on G2.com.

I find Forma incredibly easy to use and very user-friendly. It's also very quick to process everything. Every time I've submitted a claim, it's been processed within twenty-four to forty-eight hours. Review collected by and hosted on G2.com.

I find the inconsistency across the customer service representatives frustrating. I once submitted questions, and the first representative I got gave me incorrect information and did not answer my questions. The second representative was fantastic and clarified everything and answered all of my questions. Review collected by and hosted on G2.com.

I like how quickly Forma responds. The input forms are easy to fill out, which makes the process of claiming Wellness program items smooth and straightforward. Review collected by and hosted on G2.com.

The border lines of eligible or non-eligible items are very vague. That confuses me. For example, Epsom (Magnesium) salts for bath should be accepted as Supplement, but it is not accepted. Ab rollers should be also accepted as Home Gym Equipment, but it is not accepted. Review collected by and hosted on G2.com.

Easy and simple to use. I have ordered Sony WH-1000XM6 on Forma. Also got it for great price! ~20-30$ difference from other platforms like Amazon. Review collected by and hosted on G2.com.

Need more products to be available on Forma. Only see certain products for now. Review collected by and hosted on G2.com.

literally denies all my claims even with all evidence. It's unusable and I suspect they just have AI bots on the backend denying everything Review collected by and hosted on G2.com.

it's a platform designed to deny all claims. Can't list a single useful thing Review collected by and hosted on G2.com.

I like that Forma is quite easy to use and that the information is very accurate and easy to consult. When I have doubts about which items are eligible for purchase with the program, the information has links to very helpful sites, which I find very useful. Also, the initial setup was very easy because I consult it online. Review collected by and hosted on G2.com.

The response in the chat is complicated to interact with because it is a bot. Review collected by and hosted on G2.com.

I love that Forma has a physical card that's easy to attach to my wallet. It makes transactions straightforward, like using any other card, without the hassle of long processes or using alternative currencies. The support has been phenomenal and incredibly helpful. Forma is just incredibly easy, especially with features like the magic link to sign in. I've contacted Fig for customer support a few times, and they've been fast and very helpful. Review collected by and hosted on G2.com.

I can't think of anything that I dislike Review collected by and hosted on G2.com.

I find Forma's UI to be user-friendly, intuitive, and easy to use. The customer support is quick in response, which I really appreciate. My expenses are reviewed on average within 24 hours, which is very efficient. Review collected by and hosted on G2.com.

Could be improved: for packages that are paid by monthly reimbursement, it'd be helpful if I have a view of upcoming reimbursement for a particular benefit category. Review collected by and hosted on G2.com.