I like that forethought is always learning and improving the results that are returned via the zendesk intergration. I also really like that it pulls from our knowledgebase as well as our past tickets. It's a great first avenue to use when looking for answers to customer queries. Review collected by and hosted on G2.com.

Sometimes the results are less than ideal for certain search queries. For example sometimes tickets won't be returned when I use the search function, even when the ticket contains word for word the text of my search query. Review collected by and hosted on G2.com.

I appreciate the intuitive capture of Knowledge Base articles that align to key works used in the ticket. This helps speed up the process of linking help articles to tickets. Review collected by and hosted on G2.com.

I do wish the features were more directly integrated into the field box where I type in my responses to customers. Right now, the features are accessible in a side panel which breaks up my workflow and makes the features more cumbersome to access. Review collected by and hosted on G2.com.

The onboarding process and ongoing support from Forethought have allowed us to continue to improve our workflows and deflection rates. The team also always takes product feedback and focuses on adding improvements to existing features while adding new features that make the experience more value for our money. Review collected by and hosted on G2.com.

Not all 3rd party integrations are fully supported yet. We do continue to see new integrations being addedhowever, and we are excited to make even greater use of the tools in the future. Review collected by and hosted on G2.com.

Forethought AI has been a great addition to our customer site because it allows us to reference multiple documentation sites for our customers. Review collected by and hosted on G2.com.

I want a better way to generate reports of how our customers utilize the Forethought AI services. Review collected by and hosted on G2.com.

Forethought's tooling is pretty amazing in combining all of our internal/external resources in one place and provides the best suggestions for our customer service agents to respond back to our clients. The Agatha tool was the first tool we used, but the Assist Anywhere is a game changer. We also love our weekly meetings with Dan and the team - they are extremely thoughtful, valuable and overall great people to work with. Review collected by and hosted on G2.com.

Can't think of one at all!

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The constant innovation, willingness to think outside the box and a team of people who truly want to partner and find answers to business problems. Review collected by and hosted on G2.com.

Being a newer company they may not always have the integrations built out that you're looking for. Having said that, they always find a way. Review collected by and hosted on G2.com.

the tool is definitely useful for what i downloaded it for: loading support page recommendations, recommending blurbs. the interface is easy enough to use

NOTE: i wanted to upload a screenshot of myself using the tool but your site is having trouble and wouldn't allow me to. please follow up with me at jperezgarcia@qualtrics.com for the screenshot and proof that i'm a current user Review collected by and hosted on G2.com.

sometimes the tool thinks it has more utility than it actually does. it'd be nice if you could turn off certain functionality or make it disappear if you don't need/use it Review collected by and hosted on G2.com.

The ease of use in setting up workflows and managing them. The customer success team is great to work with. Review collected by and hosted on G2.com.

The primary functionality sometimes breaks, and it can take a week or more to get it fixed. Analytics isn't particularly robust yet. Review collected by and hosted on G2.com.

It's very useful to grab the knowledge and is easy to search the articles and confluence pages. Also, very helpful in saving time. Review collected by and hosted on G2.com.

Nothing as of now. Everything is perfect, but sometimes software behaves wonky and that needs to be taken care. Rest everything is good. Review collected by and hosted on G2.com.

Assist has been so efficient and has changed my entire work experience. Everything is so easily accessible and user-friendly. Great experience! Review collected by and hosted on G2.com.

Sometimes it can be glitchy where I can't press certain buttons on the display or it will not copy and paste correct, but we're hoping those are just updates! Review collected by and hosted on G2.com.