With Forethought, it has been so accurate with answering our customers and assisting them in self service. Review collected by and hosted on G2.com.

No downsides at this time, but it has only been a couple months since go live. Review collected by and hosted on G2.com.

UX: Among the other options, FT has proved to be the best one in terms of UX. Their usability, their dashboards, the workbuilder are the best! Review collected by and hosted on G2.com.

Perhaps they can keep working on the AI of the autoflows. It's like the conversational workflow builder could be enhanced.

(Seems they are working on it with Agentic AI new features) Review collected by and hosted on G2.com.

Forethought AI has truly simplified our workflow with its user-friendly design. Our team found it incredibly easy to learn and start using, which meant we didn't lose valuable time with complicated training sessions. The implementation process was straightforward, fitting effortlessly into our current systems without any disruptions to our day-to-day tasks.

Their customer support team has been fantastic—responsive, knowledgeable, and always eager to help. Whenever we've had questions, they've quickly provided clear solutions, demonstrating that they genuinely care about their customers' experiences.

We rely on Forethought AI daily due to its extensive features, making it a key part of our operations. Its versatility has made our tasks easier and boosted our productivity significantly.

Integration was seamless and hassle-free, fitting perfectly with our existing tools and platforms. We appreciated how quickly and smoothly it became part of our usual processes.

Overall, Forethought AI has been an excellent addition to our toolkit that we use every day. Review collected by and hosted on G2.com.

Forethought AI delivers solid automation, but its pricing is a major downside. The pricing can make budgeting difficult, and the ROI may not always justify the expense Review collected by and hosted on G2.com.

Product:

Really intuitive interface make it easy to work in daily, the auto flows feature is a a game changer compared to other AI solutions we looked at, the ability to design work flows in conversational language, leveraging API calls easily to connect products is so powerful and fun to use to create great experiences.

Team:

The support from their team through onboarding was fantastic, they took the tome to address our needs thoroughly and explain AI concepts to us. They took the time to listen to feature requests we had and connect us with product managers to learn more and always tried to accommodate our needs quickly which created a great impression from the start. Review collected by and hosted on G2.com.

I don't have any particular dislikes, the only thing I would like to see is all their features reaching full parity with each other, it's understandable that focuses shift on product development and while Solve Chat, Discover are amazing, other features are playing a bit of catch up to its same capabilities and customisability. Progress is being made quickly for sure so I'm looking forward to it all being where they envision it. Review collected by and hosted on G2.com.

The assistance from the POV and Implementation Teams. They are terrific. Review collected by and hosted on G2.com.

It is a bit complicated, but I suspect the more we use it, the more comfortable we will be with it. Review collected by and hosted on G2.com.

We love that Forethought allows us to provide support 24/7 and handles easier tickets so that our human agents can focus more of their time on bigger issues. Review collected by and hosted on G2.com.

The implementation/onboarding took a long time. I wish we would've had a week of onboarding rather than meeting once per week for 2 months. Review collected by and hosted on G2.com.

Forethought is always innovating and improving their product. The AI space is evolving faster than many providers can keep up. I have been happy with my Forethought investment because products are continuously evolving and improving. Review collected by and hosted on G2.com.

I wish they had better solutions for internal knowledge deflection. The products are so good at deflecting customer questions, that an internally focused tool would help me achieve scale faster. There are ways to make this work, but knowledge has many audiences. Review collected by and hosted on G2.com.

Our team has seen huge benefits with case deflection - we are able to get the cases to our human agents that truly require human intervention. We continuously see updates and new features being created that we need. Review collected by and hosted on G2.com.

Implementation and successful deflection requires a dedicated super user(s) - can be a set it and forget it once initial implementation is complete, but the power of the platform wouldn't be fully realized. Review collected by and hosted on G2.com.

Forethought has been particularly useful to alleviate the support tickets that don't require the human touch. This has ultimately meant more time can be spent on the tickets that need our attention. Review collected by and hosted on G2.com.

It would be nice to have an all-encompassing method of setting up workflows for both email and chat at the same time, as opposed to doing so separately. Review collected by and hosted on G2.com.

I really appreciate Forethought’s intuitive dashboard and the team’s willingness to listen to feedback and implement the best possible solutions. Review collected by and hosted on G2.com.

Sometimes, the response time for implementing changes feels a bit slow Review collected by and hosted on G2.com.