Forethought not only has a great platform from a technology point of view but also backs its platform with great support and service. They've been super responsive to any and all feedback that we've provided and have demonstrated a bias for quick action -- leading to an even better product. Review collected by and hosted on G2.com.

At this point there honestly isn't much to dislike. In my view, they are an industry leader and are working to become the standard. Still, a little work to do in the realm of being able to customize and diversify acknowledgment statements that the bot uses to help it feel a little more conversational, but it's getting there. Review collected by and hosted on G2.com.

Forethought has the potential to be a very powerful tool for teams to automate support and sales interaction. The agentic capabilities continue to grow, and with the right onboarding, your team can be set up for success within a few months. Review collected by and hosted on G2.com.

The product isn't always intuitive, so you may have to rely on your CSMs and Forethought's support team more than you may want to. Better knowledge centers and dedicated onboarding time could really help customers find value quicker. Review collected by and hosted on G2.com.

Love how it seamlessly integrates within our Salesforce Org and provides a better end-user experience over Einstien - customization is hands down the best Review collected by and hosted on G2.com.

No dislikes - it is the best solution and experience from what we have available and have experienced with Einstien. Review collected by and hosted on G2.com.

The bar is always available and it's easy to search for any resource. It's fast and it helps a lot when you have live contacts and you need to find a reference or documentation. Review collected by and hosted on G2.com.

Sometimes results are disorganized, you need to dig a bit to find what exactly you are looking for, probably a filter by date could be useful to have a more refined search. Review collected by and hosted on G2.com.

I love the suggestions that I get as they make my job much easier. I get suggestions to resources that I can relay to my customers among the experience that much more seamless. Review collected by and hosted on G2.com.

At first suggestions wouldn't be as accurate but with time and as the AI learned more about our customer base and the type of support we provide, suggestions became way better. Review collected by and hosted on G2.com.

I like the flexibility of Forethought. You tell them what you want to be solved and they build a model to work for you. Review collected by and hosted on G2.com.

I didn't like the wait to get the models up and running, and the ever-changing CSMs that managed my account. Review collected by and hosted on G2.com.

Forethought helps to save time on agents filling out case fields, and helps identifies cases where there may be an incident. There's a lot of applicability for this and we appreciate how these models can be updated to be more accurate and reliable Review collected by and hosted on G2.com.

Wish there were more ways to report on and understand how well triage models were performing outside of coverage and accuracy (i.e. how many fields were revised after forethought predicted a field) Review collected by and hosted on G2.com.

Like it's ability to identify related topics that i need for the ticket i'm handling. Review collected by and hosted on G2.com.

None so far. It's helping me on my day-to-day activities so I don't have any issues. Review collected by and hosted on G2.com.

Intuitive AI that guides my customer support process and helps make my job a lot easier! Review collected by and hosted on G2.com.

There are no downsides and nothing that I dislike. Review collected by and hosted on G2.com.

We've loved how involved everyone on the Forethought team has been in answering questions, implementation, demonstrations, etc. If we ever have a concern or question, I can get full support from their team. Review collected by and hosted on G2.com.

The biggest pain points we see with Forethought are providing better data around their workflow builder and allowing their customers greater capacity to modify the workflows in each intent. Review collected by and hosted on G2.com.