--- title: Forethought Reviews meta\_title: 'Forethought Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 166 reviews by the users' company size, role or industry to find out how Forethought works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 166 scale: '5' date\_modified: '2026-08-11' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- ### Forethought Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **helpful support team** of Forethought, enhancing overall productivity and customer satisfaction. [(23 mentions)](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=1745986&qs=pros-and-cons#reviews) Users commend the **responsive and knowledgeable customer support** of Forethought, enhancing their experience and problem resolution. [(19 mentions)](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=1746413&qs=pros-and-cons#reviews) Users value how Forethought's **AI understanding of user intent** enhances support efficiency and streamlines customer experience. [(16 mentions)](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=1746097&qs=pros-and-cons#reviews) Users value the **exceptional customer satisfaction** Forethought provides, streamlining support and enhancing efficiency effortlessly. [(16 mentions)](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=1745897&qs=pros-and-cons#reviews) Users appreciate the **efficiency** of Forethought, simplifying AI workflows and enhancing productivity across multiple languages with ease. [(16 mentions)](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=1745325&qs=pros-and-cons#reviews) Users experience **delays** in response times for changes, which can hinder the overall effectiveness of the product. [(5 mentions)](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=2078625&qs=pros-and-cons#reviews) Users experience **long delays** in updates and implementation, hindering their ability to analyze data efficiently. [(5 mentions)](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=1746074&qs=pros-and-cons#reviews) Users find the **cost per deflection model** to be a significant downside despite overall service quality. [(4 mentions)](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=1746187&qs=pros-and-cons#reviews) Users find the **cost per deflection model** of Forethought to be high, affecting overall affordability despite its benefits. [(4 mentions)](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=1745792&qs=pros-and-cons#reviews) Users find the **higher than expected learning curve** of Forethought challenging, affecting onboarding and implementation for various use cases. [(4 mentions)](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=1746393&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Forethought ##### 1. Helpful Users value the **helpful support team** of Forethought, enhancing overall productivity and customer satisfaction. [ See 23 mentions ](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=1745986&qs=pros-and-cons#reviews) See Related User Reviews ![Brendan D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brendan D.") BD Brendan D. Mid-Market (51-1000 emp.) 5.0/5 "Most Capable Support-Focused AI with High-Quality Analytics and Impact Reporting" What do you like about Forethought? The most capable Support focused AI solution we have tried with high quality built in analytics and impact forecasting/reporting as well. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 4.5/5 "Outstanding Support from POV and Implementation Teams" What do you like about Forethought? The assistance from the POV and Implementation Teams. They are terrific. ##### 2. Customer Support Users commend the **responsive and knowledgeable customer support** of Forethought, enhancing their experience and problem resolution. [ See 19 mentions ](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=1746413&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Tailor-Made Customer Interactions and Stellar Support" What do you like about Forethought? I'm very impressed with Forethought's capability to not only provide information from our help center but also to tailor specific responses for custom ![Brendan D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brendan D.") BD Brendan D. Mid-Market (51-1000 emp.) 5.0/5 "Most Capable Support-Focused AI with High-Quality Analytics and Impact Reporting" What do you like about Forethought? The most capable Support focused AI solution we have tried with high quality built in analytics and impact forecasting/reporting as well. ##### 3. Artificial Intelligence Users value how Forethought's **AI understanding of user intent** enhances support efficiency and streamlines customer experience. [ See 16 mentions ](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=1746097&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Tailor-Made Customer Interactions and Stellar Support" What do you like about Forethought? I'm very impressed with Forethought's capability to not only provide information from our help center but also to tailor specific responses for custom ![Brendan D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brendan D.") BD Brendan D. Mid-Market (51-1000 emp.) 5.0/5 "Most Capable Support-Focused AI with High-Quality Analytics and Impact Reporting" What do you like about Forethought? The most capable Support focused AI solution we have tried with high quality built in analytics and impact forecasting/reporting as well. ##### 4. Customer Satisfaction Users value the **exceptional customer satisfaction** Forethought provides, streamlining support and enhancing efficiency effortlessly. [ See 16 mentions ](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=1745897&qs=pros-and-cons#reviews) See Related User Reviews ![Bojan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bojan S.") BS Bojan S. Enterprise (\> 1000 emp.) 4.5/5 "Fantastic AI-powered, "agentic" platform" What do you like about Forethought? Forethought has recently evolved from a chatbot provider into a comprehensive multi-agent, omnichannel AI platform for customer experience (CX). The m ![Jason H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jason H.") JH Jason H. Enterprise (\> 1000 emp.) 5.0/5 "Great Team, Great Support, Even better AI" What do you like about Forethought? Love how it seamlessly integrates within our Salesforce Org and provides a better end-user experience over Einstien - customization is hands down the ##### 5. Efficiency Users appreciate the **efficiency** of Forethought, simplifying AI workflows and enhancing productivity across multiple languages with ease. [ See 16 mentions ](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=1745325&qs=pros-and-cons#reviews) See Related User Reviews AK Alex K. Enterprise (\> 1000 emp.) 4.5/5 "Efficient Setup and Insightful Analytics with Forethought" What do you like about Forethought? I like that the back-end setup with Forethought is easy to accomplish, allowing us to enable a client on Lumi Chat within one business day or less. I ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Outstanding Experience from Start to Finish" What do you like about Forethought? It was really easy to quantify the impact and ROI. ### 5 Cons or Disadvantages of Forethought ##### 1. Delays Users experience **delays** in response times for changes, which can hinder the overall effectiveness of the product. [ See 5 mentions ](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=2078625&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Intuitive Dashboard and Responsive Team Make a Difference" What do you dislike about Forethought? Sometimes, the response time for implementing changes feels a bit slow ![Giuliano D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Giuliano D.") GD Giuliano D. Small-Business (50 or fewer emp.) 4.0/5 "Solid AI tool that keeps improving fast" What do you dislike about Forethought? Honestly, it’s pretty easy to use. The only thing I notice sometimes is a delay in when updated info gets reflected in the system. If the refresh time ##### 2. Long Delays Users experience **long delays** in updates and implementation, hindering their ability to analyze data efficiently. [ See 5 mentions ](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=1746074&qs=pros-and-cons#reviews) See Related User Reviews AK Alex K. Enterprise (\> 1000 emp.) 4.5/5 "Efficient Setup and Insightful Analytics with Forethought" What do you dislike about Forethought? The initial design/setup philosophy (deflection first) makes it hard to dig into large scale trends or issue identification for product improvements. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Intuitive Dashboard and Responsive Team Make a Difference" What do you dislike about Forethought? Sometimes, the response time for implementing changes feels a bit slow ##### 3. Cost Users find the **cost per deflection model** to be a significant downside despite overall service quality. [ See 4 mentions ](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=1746187&qs=pros-and-cons#reviews) See Related User Reviews WG William G. Small-Business (50 or fewer emp.) 4.5/5 "Forethought AI: A Seamless, User-Friendly AI Solution That Boosts Productivity" What do you dislike about Forethought? Forethought AI delivers solid automation, but its pricing is a major downside. The pricing can make budgeting difficult, and the ROI may not always ju VC Vincent C. Mid-Market (51-1000 emp.) 4.0/5 "Knowledge maintenance made easy" What do you dislike about Forethought? How split up the features are, alltogether they provide a great service but it adds up. ##### 4. Expensive Users find the **cost per deflection model** of Forethought to be high, affecting overall affordability despite its benefits. [ See 4 mentions ](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=1745792&qs=pros-and-cons#reviews) See Related User Reviews WG William G. Small-Business (50 or fewer emp.) 4.5/5 "Forethought AI: A Seamless, User-Friendly AI Solution That Boosts Productivity" What do you dislike about Forethought? Forethought AI delivers solid automation, but its pricing is a major downside. The pricing can make budgeting difficult, and the ROI may not always ju VC Vincent C. Mid-Market (51-1000 emp.) 4.0/5 "Knowledge maintenance made easy" What do you dislike about Forethought? How split up the features are, alltogether they provide a great service but it adds up. ##### 5. Learning Curve Users find the **higher than expected learning curve** of Forethought challenging, affecting onboarding and implementation for various use cases. [ See 4 mentions ](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=1746393&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Tailor-Made Customer Interactions and Stellar Support" What do you dislike about Forethought? Forethought typically has a higher than expected learning curve, making it a bit challenging to get ramped up and know exactly how to implement it bes ![Bojan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bojan S.") BS Bojan S. Enterprise (\> 1000 emp.) 4.5/5 "Fantastic AI-powered, "agentic" platform" What do you dislike about Forethought? Forethought Triage LLM Setup can be enhanced, and they can provide better training and support for it! ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 4/30/2024 "Forethought is a great tool for any support team" 4.5/5 What do you like best about Forethought? Forethought has been great in helping our customers be more self serving, and ensuring our team can focus on the really complex issues that come up. Once we've set up the main workflows, we didn’t have to think about it as much and let it do it’s thing. It has also become part of our launches as we ensure to build out workflows tied to new features or changes. The team is incredibly helpful and supportive, and always sharing insightful ideas and information. Review collected by and hosted on G2.com. What do you dislike about Forethought? Building out workflows can take time and isn't always high on the priority list, so if we had more time to build out all possible scenarios and workflows, it would be even more effective. Review collected by and hosted on G2.com. What problems is Forethought solving and how is that benefiting you? We get a lot of inquiries from customers who ask us to update account configurations - things that our customers have the ability to do. Forethought is helping us encourage those customers to turn to our resources and guides that help them complete the task they need done. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Matthew B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew B.") MB Matthew B. Director, Customer Solutions Computer Software Small-Business (50 or fewer emp.) 11/1/2022 "Responsive AI tool for support solutions" 3/5 What do you like best about Forethought? The support team is responsive to requests and willing to help with implementation. The product is easy for end users to adopt which increases the value and ROI of the tool. Review collected by and hosted on G2.com. What do you dislike about Forethought? Some of the changes that seem like they would be easy to make require a code change or backend support from their team. The cost can initially seem high but is quickly covered in the return on auto solved tickets. Review collected by and hosted on G2.com. What problems is Forethought solving and how is that benefiting you? Forethought has helped reduce the ticket volume that live agents need to answer. The cost per ticket for a Forethought ticket is less than half the cost of a live agent ticket. Review collected by and hosted on G2.com. Show More 1/26/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jean-Philippe M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jean-Philippe M.") JM Jean-Philippe M. Development Director Small-Business (50 or fewer emp.) 11/3/2022 "Implement Foretoughts" 4.5/5 What do you like best about Forethought? Interface AI engine Dashboard for report and tracking Review collected by and hosted on G2.com. What do you dislike about Forethought? It's a big change on the internal process to make sure the AI engine is feeded properly Review collected by and hosted on G2.com. What problems is Forethought solving and how is that benefiting you? Reducing the number of tickets that are sent to agents and helping the triage process It helps up to be more productive and efficient Review collected by and hosted on G2.com. Show More 5/5/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 4/25/2024 "Proven to be the best technology in customer support AI" 5/5 What do you like best about Forethought? Best AI model proven time and time again in head to head comparisons vs. other vendors in the space. This results in the best metrics - Deflection Rate, CSAT etc. Forethought is also the only support AI I've seen that has a real autonomous agent. Really cool stuff! Review collected by and hosted on G2.com. What do you dislike about Forethought? Looking forward to Forethought adding more integrations, and maybe voice channel capabilities. Review collected by and hosted on G2.com. What problems is Forethought solving and how is that benefiting you? The impact of a better deflection rate while still raising CSAT is undeniable. Especially when ticket volume is rising, it can help make the most of the team headcount. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 7/19/2023 "Forethought Assist user" 3/5 What do you like best about Forethought? I use forethought assist as a support agent. I think its great that its learning as I am working to try to learn what the best responses would be. Review collected by and hosted on G2.com. What do you dislike about Forethought? I've been using the assist widget for about a year and the recommendations are getting better but don't seem to be helpful yet. Review collected by and hosted on G2.com. What problems is Forethought solving and how is that benefiting you? I think it could be saving time when it has enough knowledge to predict the right canned responses for support tickets. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Torianna D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Torianna D.") TD Torianna D. Customer Support Team Lead Mid-Market (51-1000 emp.) 11/1/2022 "Personal and Understanding Customer Success Representatives who Care About the Relationship" 5/5 What do you like best about Forethought? Forethought AI has allowed our team to improve case efficiency in multiple ways. The Salesforce plugin ensures we provide customers with the right answer and also allows for ongoing learning among our support reps. The ability to search for past cases, internal AND external knowledge articles, and quickly insert resource links into chats and emails has made Assist Anywhere a must-have for our Customer Support Team. Review collected by and hosted on G2.com. What do you dislike about Forethought? There are not many downsides to using Forethought's product offerings. There were a few things that didn't work as expected upfront, but their team was willing to work with us to troubleshoot and improve our experience. Review collected by and hosted on G2.com. What problems is Forethought solving and how is that benefiting you? Forethought AI allows our team to search for answers to customer cases within a central location, rather than having to toggle between help articles & resources. With one button, we can insert a link to an article for the customer's use, which has shaved seconds and sometimes even minutes off each customer interaction. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Natalia J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Natalia J.") NJ Natalia J. Senior Manager of Customer Operations Mid-Market (51-1000 emp.) 11/6/2022 "Comprehensive and agile" 4.5/5 What do you like best about Forethought? We are using Assist, Solve widget and Solve email, their AI works of course well and helps reduce both tickets opened to our support and the handling time, we also improved the ratio of tickets \<\> monthly active users BUT I believe the most important advantage of Forethought comparing to other tools is their team that helps you with implementation, listens to feedback and customizes their tools to your own unique needs, everyone is very responsive. Review collected by and hosted on G2.com. What do you dislike about Forethought? The implementation took longer than expected, and there are still a few things that could be improved (more robust reporting, some tweaks on how you search and paste articles with Assist, not able to exclude non-English tickets from Solve email, etc). Review collected by and hosted on G2.com. What problems is Forethought solving and how is that benefiting you? With Assist, our support team is able now with one click to see the most relevant articles, confluence pages, past Zendesk and Jira Tickets. One search also for all of those places. Solve widget gave us better flows per customer group and smarter article suggestions for self-service. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Salim P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Salim P.") SP Salim P. Customer Operations Team Leader Mid-Market (51-1000 emp.) 11/3/2022 "Bumpy at first but definitely worth it in the long run" 4/5 What do you like best about Forethought? Spent several months using Forethought Assist, and I have to say that it is an excellent and very convenient tool for keeping direct access to your KB (internal and user-facing), as well as easy access to notes and templates. It is an amazing tool that I wish was added by default to Zendesk. Review collected by and hosted on G2.com. What do you dislike about Forethought? It took a little time to reach that sweet spot where Forethought Assist's tools were of complete use for me as an agent handling customers via chat and email, mainly during the implementation of Forethought's Assist extension; but after that, although there were some issues with their chatbot here and there, it was mostly a smooth experience and they are extremely responsive and fast to fix issues whenever they did happen to come up. Review collected by and hosted on G2.com. What problems is Forethought solving and how is that benefiting you? It helped me, all tiers of customer-facing agents, and anyone using Zendesk with their assistant tool really, to have a far more efficient experience and waste much less time researching, as having to access multiples tabs for information, templates, and to write down notes whenever needed would cause people to lose time or even get distracted and not only waste time on a simple task, but possibly even end up procrastinating. Having direct access to almost all of the tools I needed directly in one tab helped not only with saving time but also organizing and sorting any information I needed to save or keep note of. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Perry B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Perry B.") PB Perry B. Senior Manager, Partner Operations Mid-Market (51-1000 emp.) 11/3/2022 "Need to Shift from Startup Mentality to match competitors" 1/5 What do you like best about Forethought? The people are friendly and cordial, and are appropriately reactive when issues arise. Review collected by and hosted on G2.com. What do you dislike about Forethought? While forethought reacts to problems well, they do a less than adequate job of predicting their client's needs. Agent assist utilization is low due to multiple bugs, but the forethought team did not spot this on their own, so the product went months with little attention. Data to prove the efficacy of their tools is slow to materialize when needed, which is concerning as this should be considered "table stakes" to launch a tool. Forethought has promise, but they have a stretch of road to travel to compete with some of their more mature competitors. Review collected by and hosted on G2.com. What problems is Forethought solving and how is that benefiting you? Forethought is solving our needs on agent assist tooling and customer-facing chatbot solutions. This, when executed well, has the benefit of reduced agent handle times, increased agent CSAT/QA scores, and lower customer contacts. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ashley G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashley G.") AG Ashley G. Customer Support Specialist Mid-Market (51-1000 emp.) 11/4/2022 "Forethought AI has greatly assisted with training as a new employee" 5/5 What do you like best about Forethought? I love the feature to include your own macros. I also use the search for past tickets in Zendesk quite often. As a new employee, both of these features have greatly helped me learn how to answer specific questions I do not know the answer to, along with creating my own macros with the correct answer for a later date. Review collected by and hosted on G2.com. What do you dislike about Forethought? The search for relatable articles on a ticket in Zendesk usually does not suggest an article that has anything to do with the current issue the user is having or any information on the question they are asking. Review collected by and hosted on G2.com. What problems is Forethought solving and how is that benefiting you? Forethought assists with saving an ample amount of time in researching and answering users' questions. Forethought has also helped with having solutions in one place and not needing to go searching through other tools to answer customers questions Review collected by and hosted on G2.com. 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