--- title: Forethought Reviews meta\_title: 'Forethought Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 166 reviews by the users' company size, role or industry to find out how Forethought works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 166 scale: '5' date\_modified: '2026-08-11' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- ### Forethought Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **helpful support team** of Forethought, enhancing overall productivity and customer satisfaction. [(23 mentions)](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=1745986&qs=pros-and-cons#reviews) Users commend the **responsive and knowledgeable customer support** of Forethought, enhancing their experience and problem resolution. [(19 mentions)](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=1746413&qs=pros-and-cons#reviews) Users value how Forethought's **AI understanding of user intent** enhances support efficiency and streamlines customer experience. [(16 mentions)](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=1746097&qs=pros-and-cons#reviews) Users value the **exceptional customer satisfaction** Forethought provides, streamlining support and enhancing efficiency effortlessly. [(16 mentions)](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=1745897&qs=pros-and-cons#reviews) Users appreciate the **efficiency** of Forethought, simplifying AI workflows and enhancing productivity across multiple languages with ease. [(16 mentions)](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=1745325&qs=pros-and-cons#reviews) Users experience **delays** in response times for changes, which can hinder the overall effectiveness of the product. [(5 mentions)](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=2078625&qs=pros-and-cons#reviews) Users experience **long delays** in updates and implementation, hindering their ability to analyze data efficiently. [(5 mentions)](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=1746074&qs=pros-and-cons#reviews) Users find the **cost per deflection model** to be a significant downside despite overall service quality. [(4 mentions)](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=1746187&qs=pros-and-cons#reviews) Users find the **cost per deflection model** of Forethought to be high, affecting overall affordability despite its benefits. [(4 mentions)](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=1745792&qs=pros-and-cons#reviews) Users find the **higher than expected learning curve** of Forethought challenging, affecting onboarding and implementation for various use cases. [(4 mentions)](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=1746393&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Forethought ##### 1. Helpful Users value the **helpful support team** of Forethought, enhancing overall productivity and customer satisfaction. [ See 23 mentions ](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=1745986&qs=pros-and-cons#reviews) See Related User Reviews ![Brendan D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brendan D.") BD Brendan D. Mid-Market (51-1000 emp.) 5.0/5 "Most Capable Support-Focused AI with High-Quality Analytics and Impact Reporting" What do you like about Forethought? The most capable Support focused AI solution we have tried with high quality built in analytics and impact forecasting/reporting as well. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 4.5/5 "Outstanding Support from POV and Implementation Teams" What do you like about Forethought? The assistance from the POV and Implementation Teams. They are terrific. ##### 2. Customer Support Users commend the **responsive and knowledgeable customer support** of Forethought, enhancing their experience and problem resolution. [ See 19 mentions ](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=1746413&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Tailor-Made Customer Interactions and Stellar Support" What do you like about Forethought? I'm very impressed with Forethought's capability to not only provide information from our help center but also to tailor specific responses for custom ![Brendan D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brendan D.") BD Brendan D. Mid-Market (51-1000 emp.) 5.0/5 "Most Capable Support-Focused AI with High-Quality Analytics and Impact Reporting" What do you like about Forethought? The most capable Support focused AI solution we have tried with high quality built in analytics and impact forecasting/reporting as well. ##### 3. Artificial Intelligence Users value how Forethought's **AI understanding of user intent** enhances support efficiency and streamlines customer experience. [ See 16 mentions ](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=1746097&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Tailor-Made Customer Interactions and Stellar Support" What do you like about Forethought? I'm very impressed with Forethought's capability to not only provide information from our help center but also to tailor specific responses for custom ![Brendan D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brendan D.") BD Brendan D. Mid-Market (51-1000 emp.) 5.0/5 "Most Capable Support-Focused AI with High-Quality Analytics and Impact Reporting" What do you like about Forethought? The most capable Support focused AI solution we have tried with high quality built in analytics and impact forecasting/reporting as well. ##### 4. Customer Satisfaction Users value the **exceptional customer satisfaction** Forethought provides, streamlining support and enhancing efficiency effortlessly. [ See 16 mentions ](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=1745897&qs=pros-and-cons#reviews) See Related User Reviews ![Bojan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bojan S.") BS Bojan S. Enterprise (\> 1000 emp.) 4.5/5 "Fantastic AI-powered, "agentic" platform" What do you like about Forethought? Forethought has recently evolved from a chatbot provider into a comprehensive multi-agent, omnichannel AI platform for customer experience (CX). The m ![Jason H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jason H.") JH Jason H. Enterprise (\> 1000 emp.) 5.0/5 "Great Team, Great Support, Even better AI" What do you like about Forethought? Love how it seamlessly integrates within our Salesforce Org and provides a better end-user experience over Einstien - customization is hands down the ##### 5. Efficiency Users appreciate the **efficiency** of Forethought, simplifying AI workflows and enhancing productivity across multiple languages with ease. [ See 16 mentions ](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=1745325&qs=pros-and-cons#reviews) See Related User Reviews AK Alex K. Enterprise (\> 1000 emp.) 4.5/5 "Efficient Setup and Insightful Analytics with Forethought" What do you like about Forethought? I like that the back-end setup with Forethought is easy to accomplish, allowing us to enable a client on Lumi Chat within one business day or less. I ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Outstanding Experience from Start to Finish" What do you like about Forethought? It was really easy to quantify the impact and ROI. ### 5 Cons or Disadvantages of Forethought ##### 1. Delays Users experience **delays** in response times for changes, which can hinder the overall effectiveness of the product. [ See 5 mentions ](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=2078625&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Intuitive Dashboard and Responsive Team Make a Difference" What do you dislike about Forethought? Sometimes, the response time for implementing changes feels a bit slow ![Giuliano D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Giuliano D.") GD Giuliano D. Small-Business (50 or fewer emp.) 4.0/5 "Solid AI tool that keeps improving fast" What do you dislike about Forethought? Honestly, it’s pretty easy to use. The only thing I notice sometimes is a delay in when updated info gets reflected in the system. If the refresh time ##### 2. Long Delays Users experience **long delays** in updates and implementation, hindering their ability to analyze data efficiently. [ See 5 mentions ](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=1746074&qs=pros-and-cons#reviews) See Related User Reviews AK Alex K. Enterprise (\> 1000 emp.) 4.5/5 "Efficient Setup and Insightful Analytics with Forethought" What do you dislike about Forethought? The initial design/setup philosophy (deflection first) makes it hard to dig into large scale trends or issue identification for product improvements. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Intuitive Dashboard and Responsive Team Make a Difference" What do you dislike about Forethought? Sometimes, the response time for implementing changes feels a bit slow ##### 3. Cost Users find the **cost per deflection model** to be a significant downside despite overall service quality. [ See 4 mentions ](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=1746187&qs=pros-and-cons#reviews) See Related User Reviews WG William G. Small-Business (50 or fewer emp.) 4.5/5 "Forethought AI: A Seamless, User-Friendly AI Solution That Boosts Productivity" What do you dislike about Forethought? Forethought AI delivers solid automation, but its pricing is a major downside. The pricing can make budgeting difficult, and the ROI may not always ju VC Vincent C. Mid-Market (51-1000 emp.) 4.0/5 "Knowledge maintenance made easy" What do you dislike about Forethought? How split up the features are, alltogether they provide a great service but it adds up. ##### 4. Expensive Users find the **cost per deflection model** of Forethought to be high, affecting overall affordability despite its benefits. [ See 4 mentions ](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=1745792&qs=pros-and-cons#reviews) See Related User Reviews WG William G. Small-Business (50 or fewer emp.) 4.5/5 "Forethought AI: A Seamless, User-Friendly AI Solution That Boosts Productivity" What do you dislike about Forethought? Forethought AI delivers solid automation, but its pricing is a major downside. The pricing can make budgeting difficult, and the ROI may not always ju VC Vincent C. Mid-Market (51-1000 emp.) 4.0/5 "Knowledge maintenance made easy" What do you dislike about Forethought? How split up the features are, alltogether they provide a great service but it adds up. ##### 5. Learning Curve Users find the **higher than expected learning curve** of Forethought challenging, affecting onboarding and implementation for various use cases. [ See 4 mentions ](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=1746393&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Tailor-Made Customer Interactions and Stellar Support" What do you dislike about Forethought? Forethought typically has a higher than expected learning curve, making it a bit challenging to get ramped up and know exactly how to implement it bes ![Bojan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bojan S.") BS Bojan S. Enterprise (\> 1000 emp.) 4.5/5 "Fantastic AI-powered, "agentic" platform" What do you dislike about Forethought? Forethought Triage LLM Setup can be enhanced, and they can provide better training and support for it! ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 12/3/2025 "Outstanding Experience from Start to Finish" 5/5 What do you like best about Forethought? It was really easy to quantify the impact and ROI. Review collected by and hosted on G2.com. What do you dislike about Forethought? Honestly nothing really comes to mind but I think it got better as we used it more. Review collected by and hosted on G2.com. What problems is Forethought solving and how is that benefiting you? Automating customer support in our product and helping with customer discovery on our website. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 10/17/2022 "A Powerful Customer Support Tool" 5/5 What do you like best about Forethought? It is a straightforward and it is easy to begin seeing your ROI right out of the gates. They seem to be the only AI company that focuses on how to help agents self-serve as well as customers. \*\*Update: Over the past 3 years, Forethought keeps getting better. The implementation was quick and easy, and their integrations are simple to setup. They continue to rollout new and improved features, and their dedicated team is there to support you every step of the way. Our team uses their tools daily and we have seen significant improvements in the efficiency, effectiveness, and quality of the support our team provides to our customers, thanks to Forethought. Review collected by and hosted on G2.com. What do you dislike about Forethought? \*\*Updated\*\*: Sometimes, they may not have a feature that you would like; however, their team is highly responsive to feature/enhancement requests, and will make their best efforts to add it to the roadmap. In the interim, they work with my team to help us found another solution. Review collected by and hosted on G2.com. What problems is Forethought solving and how is that benefiting you? We use Forethought to help address several aspects of our support: 1. Agent Assist - We use their tools to help serve agents with answers quickly that are found in our historical tickets, knowledge base articles, and internal team documents. This helps save my team times, making it easy for them to find the needed answers and quickly support our customers. 2. Queue Triage-Forethoughts AI helps ensure that all tickets received have specific fields are updated accurately, enabling effective distribution and prioritization of our queue to the correct team members. 3. Customer Questions- Using Forethoughts Solve functionalities, we are able to help customers quickly and effectively self-serve right from within our product. This helps our customers maximize their time in our system completing the necessary tasks instead of spend that time search for answers. 4. Improved Self-Service Offerings- Forethought is able to help us improve our current knowledge base and self-service offerings by evaluating the type of questions that customers are askings, and creating help center article drafts and workflows that would enable those customers to quickly self-serve. 5. Slackbot - The release of their slackbot has enabled of to better serve our internal team team while reducing burden on our support team. Review collected by and hosted on G2.com. Show More 1/24/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") AE Verified User in Education Management Mid-Market (51-1000 emp.) 4/29/2025 "Computer programmer" 3.5/5 What do you like best about Forethought? When it is working, it works really well and deflects a lot of calls and chats Review collected by and hosted on G2.com. What do you dislike about Forethought? Future support on forethought in general seems to take awhile. We had someone do the work from Forethought and now we don’t have much communication with him and are directed to support. Support then takes forever to fix or get us an answer because they don’t know our set up. Review collected by and hosted on G2.com. What problems is Forethought solving and how is that benefiting you? Helps agent by deflecting them from talking to an agent. If the forethought bot can help them then it frees up more of our customer support reps. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Mid-Market (51-1000 emp.) 10/29/2024 "Impressive is an understatement! Life changing enhacements" 5/5 What do you like best about Forethought? Forethought's solve AI is an incredible tool that enhances productivity and improves efficiency altogether. The way that it can deflect incoming support requests without a human ever having to interact is incredible. Their UX/UI is very appealing, which makes the learning curve much smaller. The Forethought team was extremely helpful and very knowledgeable. The recommended article generation add-on was a must for our team, and I don't know where we'd be without it. Review collected by and hosted on G2.com. What do you dislike about Forethought? Right now, the only downside I would say is the cost per deflection model, but this isn't to say I don't understand why that is in place. Review collected by and hosted on G2.com. What problems is Forethought solving and how is that benefiting you? Leveraging our help centre in ways that is often times difficult for the support agents to manually do themselves. This saves our support team a lot of time, and allows them to focus on more detailed investigations. Our Help Centre also needed updating, and the article generation essentially fast-tracked that project. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller VC Vincent C. Support Coordinator Mid-Market (51-1000 emp.) 11/5/2024 "Knowledge maintenance made easy" 4/5 What do you like best about Forethought? The most helpful part about Forethought is the Discover module helping identify the knowledge gaps in our help-center. Review collected by and hosted on G2.com. What do you dislike about Forethought? How split up the features are, alltogether they provide a great service but it adds up. Review collected by and hosted on G2.com. What problems is Forethought solving and how is that benefiting you? Lack of staff to help maintain the knowledge center, inefficient sharing of information between CS agents. By analyzing customer complaints and the replies provided by agents, Forethought helps analyze the data and identify problems, allowing us to react and share information more proactively. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 11/4/2022 "Looking forward to the workflow builder." 3.5/5 What do you like best about Forethought? - suggestion of articles in chat and email - creation of flows for customers to find the answer on their own -option to report on some basic metrics like self-service rate etc. Review collected by and hosted on G2.com. What do you dislike about Forethought? - advanced reports like widget queries are not automated and we have to ask for an excel export everytime we want to analyse data and update content - the workflow builder took very long to be implemented and in the meantime we could not edit our workflows very easily Review collected by and hosted on G2.com. What problems is Forethought solving and how is that benefiting you? Saves time from Support for the most repetitive questions that customers have. Most of the easy questions are in the form of faqs so an article shared by forethought ai may prevent a generated ticket. Also, the support team can have better and quicker resources to handle requests more appropriately and on time. Review collected by and hosted on G2.com. Show More 8/19/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 8/23/2024 "Always Ready to Solve our Questions" 4.5/5 What do you like best about Forethought? Forethought AI's representatives genuinely care about solving our questions and problems. They take the time to understand the needs of our business and put those requests into action. We are often impressed with the features available after a bit of training! Review collected by and hosted on G2.com. What do you dislike about Forethought? Sometimes we have noticied the interface lacking in self-serve tools. Places that feel like they should be possible to export for more efficient review are too manual at the end of the day. Review collected by and hosted on G2.com. What problems is Forethought solving and how is that benefiting you? Implementing the chatbot has allowed us to better serve our customers by providing on-the-spot answers to questions that are frequently asked. Some questions can be daunting to find on your own in a vast help center, but the chatbot retrieves that knowledge effortlessly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") AC Verified User in Consumer Goods Mid-Market (51-1000 emp.) 11/5/2024 "Forethought provided an increase in productivity and customer satisfaction." 5/5 What do you like best about Forethought? Once the Chatbot was onfigured, it provided a 70% deflection rate on common questions. The deflection rate allowed my agents to focus on more complicated cutomer inquiries improving CSAT with reduced wait times. Agent productity increased with the the plugin to our CRM and the assistance it provided. Review collected by and hosted on G2.com. What do you dislike about Forethought? The Chatbot took a little more tim to setup than I would have prefered. I would have liked the dashboard to be a little more customizable. Review collected by and hosted on G2.com. What problems is Forethought solving and how is that benefiting you? Forethought is providing customers the quick answers they need. The quick answers prevents frustration from having to wait in a queue to get an answer. Further, the reduced amoutn of work in queue allows customers with more complicated issues faster repsonse times. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Michael L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael L.") ML Michael L. Software Engineer 2 Mid-Market (51-1000 emp.) 10/29/2024 "Developer working on integrating AI into our Support pipeline" 4.5/5 What do you like best about Forethought? Very straight forward to use and robust API. Was able to integrate with Zendesk fairly easily and quickly. Review collected by and hosted on G2.com. What do you dislike about Forethought? Documentation can be outlined and organized a bit better as everything is bunched into one page. Review collected by and hosted on G2.com. What problems is Forethought solving and how is that benefiting you? Potential customer inquiry deflection and better self help resources. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Brian C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian C.") BC Brian C. Contact Center Manager Mid-Market (51-1000 emp.) 10/12/2022 "Helped with us manage a new product." 4.5/5 What do you like best about Forethought? Forethought helped us manage our new product community solar, and the community solar calculator they build for us was very helpful. Review collected by and hosted on G2.com. What do you dislike about Forethought? I wish we could have kept our account manager Dan. We miss him! Review collected by and hosted on G2.com. What problems is Forethought solving and how is that benefiting you? It helped us calculate our community solar customer's savings. Review collected by and hosted on G2.com. Show More 7/22/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Top-Rated Alternatives [ ![Ada](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ada") Ada 4.6/5(173) ](https://www.g2.com/products/ada-support-inc-ada/reviews) [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Drift](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Drift") Drift 4.4/5(1,255) ](https://www.g2.com/products/drift/reviews) [ View All Alternatives ](https://www.g2.com/products/zendesk-forethought/competitors/alternatives) ##### Categories on G2 [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service) [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Chatbots](https://www.g2.com/categories/chatbots)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base)[Conversational Interface Agents](https://www.g2.com/categories/conversational-interface-agents) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which energy management platforms work with smart meter integration for existing legacy building automation systems?](https://www.g2.com/discussions/which-energy-management-platforms-work-with-smart-meter-integration-for-existing-legacy-building-automation-systems)[Best software for integrating container monitoring with CI/CD](https://www.g2.com/discussions/best-software-for-integrating-container-monitoring-with-ci-cd)[Which release notes management solutions handle version control without requiring extensive training or setup?](https://www.g2.com/discussions/which-release-notes-management-solutions-handle-version-control-without-requiring-extensive-training-or-setup%20) [Which on-premise data integration platforms work best for data engineers who need to process multiple source formats including flat files, APIs and legacy databases in one pipeline?](https://www.g2.com/discussions/which-on-premise-data-integration-platforms-work-best-for-data-engineers-who-need-to-process-multiple-source-formats-including-flat-files-apis-and-legacy-databases-in-one-pipeline)[Which digital wayfinding platforms offer mobile-accessible directions for indoor spaces while meeting compliance requirements?](https://www.g2.com/discussions/what-are-the-best-campus-mapping-solutions-with-step-by-step-digital-wayfinding-directions-for-students-without-complex-implementation)[Pros and Cons Details](https://www.g2.com/products/zendesk-forethought/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)