--- title: Forethought Reviews meta\_title: 'Forethought Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 166 reviews by the users' company size, role or industry to find out how Forethought works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 166 scale: '5' date\_modified: '2026-08-11' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- ### Forethought Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **helpful support team** of Forethought, enhancing overall productivity and customer satisfaction. [(23 mentions)](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=1745986&qs=pros-and-cons#reviews) Users commend the **responsive and knowledgeable customer support** of Forethought, enhancing their experience and problem resolution. [(19 mentions)](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=1746413&qs=pros-and-cons#reviews) Users value how Forethought's **AI understanding of user intent** enhances support efficiency and streamlines customer experience. [(16 mentions)](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=1746097&qs=pros-and-cons#reviews) Users value the **exceptional customer satisfaction** Forethought provides, streamlining support and enhancing efficiency effortlessly. [(16 mentions)](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=1745897&qs=pros-and-cons#reviews) Users appreciate the **efficiency** of Forethought, simplifying AI workflows and enhancing productivity across multiple languages with ease. [(16 mentions)](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=1745325&qs=pros-and-cons#reviews) Users experience **delays** in response times for changes, which can hinder the overall effectiveness of the product. [(5 mentions)](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=2078625&qs=pros-and-cons#reviews) Users experience **long delays** in updates and implementation, hindering their ability to analyze data efficiently. [(5 mentions)](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=1746074&qs=pros-and-cons#reviews) Users find the **cost per deflection model** to be a significant downside despite overall service quality. [(4 mentions)](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=1746187&qs=pros-and-cons#reviews) Users find the **cost per deflection model** of Forethought to be high, affecting overall affordability despite its benefits. [(4 mentions)](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=1745792&qs=pros-and-cons#reviews) Users find the **higher than expected learning curve** of Forethought challenging, affecting onboarding and implementation for various use cases. [(4 mentions)](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=1746393&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Forethought ##### 1. Helpful Users value the **helpful support team** of Forethought, enhancing overall productivity and customer satisfaction. [ See 23 mentions ](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=1745986&qs=pros-and-cons#reviews) See Related User Reviews ![Brendan D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brendan D.") BD Brendan D. Mid-Market (51-1000 emp.) 5.0/5 "Most Capable Support-Focused AI with High-Quality Analytics and Impact Reporting" What do you like about Forethought? The most capable Support focused AI solution we have tried with high quality built in analytics and impact forecasting/reporting as well. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 4.5/5 "Outstanding Support from POV and Implementation Teams" What do you like about Forethought? The assistance from the POV and Implementation Teams. They are terrific. ##### 2. Customer Support Users commend the **responsive and knowledgeable customer support** of Forethought, enhancing their experience and problem resolution. [ See 19 mentions ](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=1746413&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Tailor-Made Customer Interactions and Stellar Support" What do you like about Forethought? I'm very impressed with Forethought's capability to not only provide information from our help center but also to tailor specific responses for custom ![Brendan D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brendan D.") BD Brendan D. Mid-Market (51-1000 emp.) 5.0/5 "Most Capable Support-Focused AI with High-Quality Analytics and Impact Reporting" What do you like about Forethought? The most capable Support focused AI solution we have tried with high quality built in analytics and impact forecasting/reporting as well. ##### 3. Artificial Intelligence Users value how Forethought's **AI understanding of user intent** enhances support efficiency and streamlines customer experience. [ See 16 mentions ](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=1746097&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Tailor-Made Customer Interactions and Stellar Support" What do you like about Forethought? I'm very impressed with Forethought's capability to not only provide information from our help center but also to tailor specific responses for custom ![Brendan D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brendan D.") BD Brendan D. Mid-Market (51-1000 emp.) 5.0/5 "Most Capable Support-Focused AI with High-Quality Analytics and Impact Reporting" What do you like about Forethought? The most capable Support focused AI solution we have tried with high quality built in analytics and impact forecasting/reporting as well. ##### 4. Customer Satisfaction Users value the **exceptional customer satisfaction** Forethought provides, streamlining support and enhancing efficiency effortlessly. [ See 16 mentions ](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=1745897&qs=pros-and-cons#reviews) See Related User Reviews ![Bojan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bojan S.") BS Bojan S. Enterprise (\> 1000 emp.) 4.5/5 "Fantastic AI-powered, "agentic" platform" What do you like about Forethought? Forethought has recently evolved from a chatbot provider into a comprehensive multi-agent, omnichannel AI platform for customer experience (CX). The m ![Jason H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jason H.") JH Jason H. Enterprise (\> 1000 emp.) 5.0/5 "Great Team, Great Support, Even better AI" What do you like about Forethought? Love how it seamlessly integrates within our Salesforce Org and provides a better end-user experience over Einstien - customization is hands down the ##### 5. Efficiency Users appreciate the **efficiency** of Forethought, simplifying AI workflows and enhancing productivity across multiple languages with ease. [ See 16 mentions ](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=1745325&qs=pros-and-cons#reviews) See Related User Reviews AK Alex K. Enterprise (\> 1000 emp.) 4.5/5 "Efficient Setup and Insightful Analytics with Forethought" What do you like about Forethought? I like that the back-end setup with Forethought is easy to accomplish, allowing us to enable a client on Lumi Chat within one business day or less. I ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Outstanding Experience from Start to Finish" What do you like about Forethought? It was really easy to quantify the impact and ROI. ### 5 Cons or Disadvantages of Forethought ##### 1. Delays Users experience **delays** in response times for changes, which can hinder the overall effectiveness of the product. [ See 5 mentions ](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=2078625&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Intuitive Dashboard and Responsive Team Make a Difference" What do you dislike about Forethought? Sometimes, the response time for implementing changes feels a bit slow ![Giuliano D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Giuliano D.") GD Giuliano D. Small-Business (50 or fewer emp.) 4.0/5 "Solid AI tool that keeps improving fast" What do you dislike about Forethought? Honestly, it’s pretty easy to use. The only thing I notice sometimes is a delay in when updated info gets reflected in the system. If the refresh time ##### 2. Long Delays Users experience **long delays** in updates and implementation, hindering their ability to analyze data efficiently. [ See 5 mentions ](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=1746074&qs=pros-and-cons#reviews) See Related User Reviews AK Alex K. Enterprise (\> 1000 emp.) 4.5/5 "Efficient Setup and Insightful Analytics with Forethought" What do you dislike about Forethought? The initial design/setup philosophy (deflection first) makes it hard to dig into large scale trends or issue identification for product improvements. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Intuitive Dashboard and Responsive Team Make a Difference" What do you dislike about Forethought? Sometimes, the response time for implementing changes feels a bit slow ##### 3. Cost Users find the **cost per deflection model** to be a significant downside despite overall service quality. [ See 4 mentions ](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=1746187&qs=pros-and-cons#reviews) See Related User Reviews WG William G. Small-Business (50 or fewer emp.) 4.5/5 "Forethought AI: A Seamless, User-Friendly AI Solution That Boosts Productivity" What do you dislike about Forethought? Forethought AI delivers solid automation, but its pricing is a major downside. The pricing can make budgeting difficult, and the ROI may not always ju VC Vincent C. Mid-Market (51-1000 emp.) 4.0/5 "Knowledge maintenance made easy" What do you dislike about Forethought? How split up the features are, alltogether they provide a great service but it adds up. ##### 4. Expensive Users find the **cost per deflection model** of Forethought to be high, affecting overall affordability despite its benefits. [ See 4 mentions ](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=1745792&qs=pros-and-cons#reviews) See Related User Reviews WG William G. Small-Business (50 or fewer emp.) 4.5/5 "Forethought AI: A Seamless, User-Friendly AI Solution That Boosts Productivity" What do you dislike about Forethought? Forethought AI delivers solid automation, but its pricing is a major downside. The pricing can make budgeting difficult, and the ROI may not always ju VC Vincent C. Mid-Market (51-1000 emp.) 4.0/5 "Knowledge maintenance made easy" What do you dislike about Forethought? How split up the features are, alltogether they provide a great service but it adds up. ##### 5. Learning Curve Users find the **higher than expected learning curve** of Forethought challenging, affecting onboarding and implementation for various use cases. [ See 4 mentions ](https://www.g2.com/products/zendesk-forethought/reviews?filters%5Bsentiment_snippet%5D=1746393&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Tailor-Made Customer Interactions and Stellar Support" What do you dislike about Forethought? Forethought typically has a higher than expected learning curve, making it a bit challenging to get ramped up and know exactly how to implement it bes ![Bojan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bojan S.") BS Bojan S. Enterprise (\> 1000 emp.) 4.5/5 "Fantastic AI-powered, "agentic" platform" What do you dislike about Forethought? Forethought Triage LLM Setup can be enhanced, and they can provide better training and support for it! ![John P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John P.") JP John P. Senior Customer Support Manager Mid-Market (51-1000 emp.) 8/24/2024 "From POC to implementation, it has been an amazing experience!" 5/5 What do you like best about Forethought? With Forethought, it has been so accurate with answering our customers and assisting them in self service. Review collected by and hosted on G2.com. What do you dislike about Forethought? No downsides at this time, but it has only been a couple months since go live. Review collected by and hosted on G2.com. What problems is Forethought solving and how is that benefiting you? Forethought is allowing us to create help pages that help our customers, as well as customers self serving information. Review collected by and hosted on G2.com. Show More 11/4/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Serafin S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Serafin S.") SS Serafin S. Sr CX QA & Training Manager Mid-Market (51-1000 emp.) 9/8/2025 "Very dedicated CSM team that will help you achieve your goals" 4.5/5 What do you like best about Forethought? UX: Among the other options, FT has proved to be the best one in terms of UX. Their usability, their dashboards, the workbuilder are the best! Review collected by and hosted on G2.com. What do you dislike about Forethought? Perhaps they can keep working on the AI of the autoflows. It's like the conversational workflow builder could be enhanced. (Seems they are working on it with Agentic AI new features) Review collected by and hosted on G2.com. What problems is Forethought solving and how is that benefiting you? Deflection - High deflection rates with high CSAT scores Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller WG William G. Technical Operations engineer Small-Business (50 or fewer emp.) 3/17/2025 "Forethought AI: A Seamless, User-Friendly AI Solution That Boosts Productivity" 4.5/5 What do you like best about Forethought? Forethought AI has truly simplified our workflow with its user-friendly design. Our team found it incredibly easy to learn and start using, which meant we didn't lose valuable time with complicated training sessions. The implementation process was straightforward, fitting effortlessly into our current systems without any disruptions to our day-to-day tasks. Their customer support team has been fantastic—responsive, knowledgeable, and always eager to help. Whenever we've had questions, they've quickly provided clear solutions, demonstrating that they genuinely care about their customers' experiences. We rely on Forethought AI daily due to its extensive features, making it a key part of our operations. Its versatility has made our tasks easier and boosted our productivity significantly. Integration was seamless and hassle-free, fitting perfectly with our existing tools and platforms. We appreciated how quickly and smoothly it became part of our usual processes. Overall, Forethought AI has been an excellent addition to our toolkit that we use every day. Review collected by and hosted on G2.com. What do you dislike about Forethought? Forethought AI delivers solid automation, but its pricing is a major downside. The pricing can make budgeting difficult, and the ROI may not always justify the expense Review collected by and hosted on G2.com. What problems is Forethought solving and how is that benefiting you? Forethought AI is helping us automate and streamline customer support inquiries, significantly reducing response times and improving efficiency. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Phil L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Phil L.") PL Phil L. Sr Global Customer Experience Program Manager Mid-Market (51-1000 emp.) 2/24/2025 "Phenomenal Team & Product" 5/5 What do you like best about Forethought? Product: Really intuitive interface make it easy to work in daily, the auto flows feature is a a game changer compared to other AI solutions we looked at, the ability to design work flows in conversational language, leveraging API calls easily to connect products is so powerful and fun to use to create great experiences. Team: The support from their team through onboarding was fantastic, they took the tome to address our needs thoroughly and explain AI concepts to us. They took the time to listen to feature requests we had and connect us with product managers to learn more and always tried to accommodate our needs quickly which created a great impression from the start. Review collected by and hosted on G2.com. What do you dislike about Forethought? I don't have any particular dislikes, the only thing I would like to see is all their features reaching full parity with each other, it's understandable that focuses shift on product development and while Solve Chat, Discover are amazing, other features are playing a bit of catch up to its same capabilities and customisability. Progress is being made quickly for sure so I'm looking forward to it all being where they envision it. Review collected by and hosted on G2.com. What problems is Forethought solving and how is that benefiting you? Helping us provide customers and our internal teams alike the ability to get solutions through natural language conversations. We are seeing big returns on deflection from customers getting their answers fast and with good detail. Additionally, the insights Forethought provides on those chats is very easy to dive into and make the necessary changes you know will make a impact. One side that wasn't immediately clear to us when we started implementation was leveraging it for our internal teams to talk to our documentation but as soon as we start using it, use cases came in thick and fast. We have seen a huge uptake of this, meaning less Slack channels being needed just to answer repetitive questions internally, better use of our internal KB's and faster resolution times on tickets. Review collected by and hosted on G2.com. Show More 2/25/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") IF Verified User in Financial Services Mid-Market (51-1000 emp.) 11/5/2025 "Outstanding Support from POV and Implementation Teams" 4.5/5 What do you like best about Forethought? The assistance from the POV and Implementation Teams. They are terrific. Review collected by and hosted on G2.com. What do you dislike about Forethought? It is a bit complicated, but I suspect the more we use it, the more comfortable we will be with it. Review collected by and hosted on G2.com. What problems is Forethought solving and how is that benefiting you? Lack of manpower at a L1 level and too much context switching for our more senior subject matter experts looking at the flurry of simpler tickets coming in. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Larissa B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Larissa B.") LB Larissa B. Senior Technical Support Specialist Small-Business (50 or fewer emp.) 7/21/2025 "Forethought has significantly improved the support we provide" 4.5/5 What do you like best about Forethought? We love that Forethought allows us to provide support 24/7 and handles easier tickets so that our human agents can focus more of their time on bigger issues. Review collected by and hosted on G2.com. What do you dislike about Forethought? The implementation/onboarding took a long time. I wish we would've had a week of onboarding rather than meeting once per week for 2 months. Review collected by and hosted on G2.com. What problems is Forethought solving and how is that benefiting you? Forethought replies to the customer super quickly, which allows us to always be available for support. Forethought also improves our reply time by getting to the customer quicker and allows us human agents more time to troubleshoot with customers who need more assistance. It's also helped us to keep our Knowledge Base up-to-date Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") EC Verified User in Computer Software Mid-Market (51-1000 emp.) 7/15/2025 "Forethought has changed the way we provide support" 5/5 What do you like best about Forethought? Forethought is always innovating and improving their product. The AI space is evolving faster than many providers can keep up. I have been happy with my Forethought investment because products are continuously evolving and improving. Review collected by and hosted on G2.com. What do you dislike about Forethought? I wish they had better solutions for internal knowledge deflection. The products are so good at deflecting customer questions, that an internally focused tool would help me achieve scale faster. There are ways to make this work, but knowledge has many audiences. Review collected by and hosted on G2.com. What problems is Forethought solving and how is that benefiting you? Lowering cost to serve on Support, and providing self service help to our customers 24/7. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Restaurants](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Restaurants") AR Verified User in Restaurants Mid-Market (51-1000 emp.) 7/22/2025 "Hugely Beneficial for Deflection! Most Important Cases routed to Agents" 4/5 What do you like best about Forethought? Our team has seen huge benefits with case deflection - we are able to get the cases to our human agents that truly require human intervention. We continuously see updates and new features being created that we need. Review collected by and hosted on G2.com. What do you dislike about Forethought? Implementation and successful deflection requires a dedicated super user(s) - can be a set it and forget it once initial implementation is complete, but the power of the platform wouldn't be fully realized. Review collected by and hosted on G2.com. What problems is Forethought solving and how is that benefiting you? Chatbox automation and case deflection Flows to pull answers via knowledge bases Email triage Spam Detection Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Louis G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Louis G.") LG Louis G. Team Lead, Customer Support Mid-Market (51-1000 emp.) 4/28/2025 "Forethought Review" 3.5/5 What do you like best about Forethought? Forethought has been particularly useful to alleviate the support tickets that don't require the human touch. This has ultimately meant more time can be spent on the tickets that need our attention. Review collected by and hosted on G2.com. What do you dislike about Forethought? It would be nice to have an all-encompassing method of setting up workflows for both email and chat at the same time, as opposed to doing so separately. Review collected by and hosted on G2.com. What problems is Forethought solving and how is that benefiting you? As aforementioned, it takes tickets off our hands that are knowledge-based / have an existing answer, allowing us more time to tackle complicated issues. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Program Development](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Program Development") AP Verified User in Program Development Mid-Market (51-1000 emp.) 11/11/2025 "Intuitive Dashboard and Responsive Team Make a Difference" 4/5 What do you like best about Forethought? I really appreciate Forethought’s intuitive dashboard and the team’s willingness to listen to feedback and implement the best possible solutions. Review collected by and hosted on G2.com. What do you dislike about Forethought? Sometimes, the response time for implementing changes feels a bit slow Review collected by and hosted on G2.com. What problems is Forethought solving and how is that benefiting you? Forethought helps us analyze large volumes of chatbot data efficiently. I especially value the addition of user sentiment analysis and metric tracking on the button deflections. Review collected by and hosted on G2.com. 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