Once the platform has been set up with the various brand assets such as logos, images and typography by the Force 24 team, it's relatively intuitive to use. The customer service team is swift to respond through the chat facility and will see an issue through to satisfactory completion. There's also the option of additional training sessions to focus on any areas that require extra tuition. The system has speeded up our email creation and delivery while allowing us valuable insights into how individual contacts interact with our content. Review collected by and hosted on G2.com.

Although intuitive, the platform does require a reasonable amount of effort to get used to, in particular the segmentation and filtering options. Onboarding felt a little disjointed with a lot of information supplied in a relatively short period of time. However, the team was personable and certainly knew their stuff. Review collected by and hosted on G2.com.

Mat Beecham has been a great help in coordinating an integration with Access. He has been hands-on as well as co-ordinating with the devs the work required. Review collected by and hosted on G2.com.

All good right now. Nothing that I can think off Review collected by and hosted on G2.com.

Great platform, easy to use and intuitive and amazing customer support. Really like the new deliverability reports which help figure out what works and where more effort needs to be put in. Customer support staff are exceptional - friendly, efficient, really quick to respond, go the extra mile to help you solve any problem you might have. Review collected by and hosted on G2.com.

Not much! I find the journeys difficult to grasp, but that's probably just my lack of logic (i know plenty others who have no issues with journeys!) Review collected by and hosted on G2.com.

The support of the team, very quick to help.

Features are good but lacks an easy to use interface Review collected by and hosted on G2.com.

the interface design. other email systems can be easier to use Review collected by and hosted on G2.com.

The chat support team members are patient, insightful and quick to respond with helpful detailed answers Review collected by and hosted on G2.com.

It can feel like there are several ways to do the same thing i.e. creating a journey or creating a campaign. Review collected by and hosted on G2.com.

Hugely transparent company and worked with us closely to consult and advise on what would suit our business needs the most. We couldn't have been happier, and the results have been great. Review collected by and hosted on G2.com.

Nothing - the Force24 team work with honesty, transparency and integrity and we'd recommend anyone looking for marketing automation to speak with them. Review collected by and hosted on G2.com.

easy to build templates, add images, copy, links and CTAs

easy to upload data and edit permissions etc Review collected by and hosted on G2.com.

reporting - no automated reporting

sometimes has a few bugs

sometimes tests take a while to come in Review collected by and hosted on G2.com.

The journey manager is by far the best feature of Force24. Review collected by and hosted on G2.com.

The email builder is incredibly buggy, especially the text input. Sometimes when we edit text in the text fields it will screw up the line spacing even though the line spacing is set. Sometimes when we change the line spacing then radnom paragraph breaks appear not only in between oaragraphs, but sometimes before and after too.

Other times we will not be able to delete paragraph breaks in the text editor, and we will have to edit the HTML code to delete the breaks - this sometimes causes all following snippets to disappear, despite the fact we have only deleted a bit of code in the middle of one snippet.

The fonts also do not match between the email builder and the microsite builder, and the options are pretty limited. We also had an issue recently whereby Arial Black (which does not display on iOS) was replaced by a serif font instead of sans-serif, which ruined the look of some of our emails on non-iOS devices.

I have also noticed recently that when displaying on mobile devices that the right margin on text blocks is larger than the left margin, even when the text is centred. Review collected by and hosted on G2.com.

We've been using Force 24 for a few years now, and have been consistently impressed with the exceptionally high levels of customer service we've received from Force24. Their LiveChat function is an absolute lifesaver, the agents answering queries quickly, solving any issues in real-time, and really effectively. This means there is little or no interruption to our workflow when we're stuck either because we don't know how to do something or we have a technical issue that needs addressing. The support we receive is friendly, in plain English, and the agents are proactive in their support, always offering further help should we need it. Not once in all the years we have used Force24 have I had cause for complaint!

In terms of the platform, for a technical ludite such as myself, I find it easy to use and intuitive. I probably only use 10% of its capabilities, but that's the 10% we need! Review collected by and hosted on G2.com.

Honestly, I can't think of anything I dislike about using Force24; we've had no issue at all with the platform since we started using it. Review collected by and hosted on G2.com.

The live chat facility connecting users to a member of the F24 team for support is fantastic.

Ease of creating templates is brilliant

UK support is a big selling point compared to competition. Review collected by and hosted on G2.com.

Improvements to email template builder - Sometimes templates don't save when clicked off and updates are lost. It just needs a 'do you want to continue without saving?' type pop up.

Sometimes Microsite build can be confusing, not as straightforward as email building Review collected by and hosted on G2.com.