--- title: Foqal Reviews meta\_title: 'Foqal Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Foqal works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 4 scale: '5' date\_modified: '2026-07-17' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Foqal Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Foqal but has limited features. Are you part of the Foqal team? [Upgrade your plan](https://my.g2.com/foqal/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Foqal is the AI ticketing platform that helps fast-moving teams streamline internal and external support. IT, CS, HR—whoever’s handling requests, we help them route, resolve, and report faster. We don’t force you to rip and replace. We plug into what you already use—Slack, Teams, Zendesk, Jira, ServiceNow, and 20+ other tools—and automate the grunt work so your team can focus on what actually matters. Built for speed, built for scale, built for real workflows—not cookie-cutter ones. Foqal is how modern teams handle support. * * * Seller [Foqal](https://www.g2.com/sellers/foqal) Discussions [Foqal Community](https://www.g2.com/products/foqal/discuss) Languages Supported English Overview by Kevin Cox Show More ## Top-Rated Alternatives [ ![Zoho Desk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Desk") Zoho Desk 4.4/5(7,834) ](https://www.g2.com/products/zoho-desk/reviews) [ ![Agentforce Service (formerly Salesforce Service Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Service (formerly Salesforce Service Cloud)") Agentforce Service (formerly Salesforce Service Cloud) 4.4/5(7,358) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ View All Alternatives ](https://www.g2.com/products/foqal/competitors/alternatives) ## Foqal Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews) Show More ![Nathan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nathan B.") NB Nathan B. Manager, IT Systems Small-Business (50 or fewer emp.) 11/18/2025 "Effortless Ticketing and Seamless Slack Integration at a Great Price" 5/5 What do you like best about Foqal? It is hard to pick one thing. For ticketing systems, Foqal was extremely easy to get up and running, integrating seamlessly with Slack. The support team is excellent, and the pricing is also extremely reasonable. Review collected by and hosted on G2.com. What do you dislike about Foqal? The product itself is fantastic, offering numerous features. The documentation on how to configure and use some of these features could be more in-depth. Review collected by and hosted on G2.com. What problems is Foqal solving and how is that benefiting you? We needed a ticketing system, something that was easy for our staff to use. As we heavily utilize Slack in our office, having a system that integrates with it was a key feature for staff adoption. Having our staff able to create tickets without ever leaving Slack has made it very easy for them to do so. The fact that I, as an admin, can turn any Slack message into a ticket is ideal for those times when staff reach out to me directly, rather than submitting a ticket. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 6/5/2026 "Excellent Support and a Highly Customizable Product" 5/5 What do you like best about Foqal? Excellent customer service paired with a highly customizable product! They respond quickly to support tickets and are genuinely receptive to product feedback, which makes the overall experience much smoother. Review collected by and hosted on G2.com. What do you dislike about Foqal? I don't have much to say here. There's a learning curve in learning the backend as an admin, but you have that with any new tool. Review collected by and hosted on G2.com. What problems is Foqal solving and how is that benefiting you? Foqal helped us move off Jira, and offered a more customizable product with speedy customer service Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite ![Verified User in Biotechnology](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Biotechnology") AB Verified User in Biotechnology Mid-Market (51-1000 emp.) 5/29/2025 "Great for integrating Slack with Intercom" 4.5/5 What do you like best about Foqal? I like that I was able to integrate Slack into my existing tech stack (specifically Intercom) because this works as a bridge between the two, where our Sales team could stay in Slack (where they were used to being anyway) and our CS team could live in Intercom (where we're used to being day in and day out). It's the exact service I was needing since Intercom doesn't have this functionality. Foqal is used every single day by our enter CS team and it has made tracking / trending interactions so much easier. Review collected by and hosted on G2.com. What do you dislike about Foqal? We don't use Foqal to the full extent, so there are probably plenty of features I could be leveraging. It was a bit complicated to onboard, but that's mainly because I'm not technical and I wasn't able to peel away one of my Engineers to handle it. I think the onboarding could be improved as they continue to grow; however, once I got it set up, it was exactly what I needed. Plus having Vlad to answer questions was great. Review collected by and hosted on G2.com. What problems is Foqal solving and how is that benefiting you? It accomplishes my use case perfectly. I needed a tool that would integrate a Slack channel into Intercom because our sales team uses Slack to interact with our CS team, but our CS team uses Intercom for all Support related interactions. Prior to having Foqal, I was unable to track / trend interactions from our sales reps, despite being one of our main customer cohorts that our CS team supports. Foqal allowed me to integrate the two softwares without needing sales reps to use a new platform. Plus Vlad has always been super, super helpful when I've had questions. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Legal Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Legal Services") UL Verified User in Legal Services Mid-Market (51-1000 emp.) 6/20/2025 "Wonderful tool to turn slack massages into traceable tickets!" 5/5 What do you like best about Foqal? Foqal transformed my teams work. Slack messages from users across the organization can easily be assigned an agent a tracked from start to finished. Afterward we have tons of data we did not have before to analyze and improve our workflows Review collected by and hosted on G2.com. What do you dislike about Foqal? I am not an analytics expert and working with the data can be a bit tricky to get the information we need. Review collected by and hosted on G2.com. What problems is Foqal solving and how is that benefiting you? Ticket tracking Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ### There are not enough reviews of Foqal for G2 to provide buying insight. Below are some alternatives with more reviews: [ 1 ![Zoho Desk Logo](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk Logo") Zoho Desk 4.4 (7,834) Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily. ](https://www.g2.com/products/zoho-desk/reviews "Zoho Desk")[ 2 ![Agentforce Service (formerly Salesforce Service Cloud) Logo](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg "Agentforce Service (formerly Salesforce Service Cloud) Logo") Agentforce Service (formerly Salesforce Service Cloud) 4.4 (7,358) Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform. ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews "Agentforce Service (formerly Salesforce Service Cloud)")[ 3 ![Zendesk for Customer Service Logo](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service Logo") Zendesk for Customer Service 4.3 (7,019) Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide. ](https://www.g2.com/products/zendesk-for-customer-service/reviews "Zendesk for Customer Service")[ 4 ![Fin Logo](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin Logo") Fin 4.5 (3,901) Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions. ](https://www.g2.com/products/fin/reviews "Fin")[ 5 ![Freshdesk Logo](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk Logo") Freshdesk 4.4 (3,758) Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries. ](https://www.g2.com/products/freshdesk/reviews "Freshdesk")[ 6 ![Connecteam Logo](https://images.g2crowd.com/uploads/product/hd_favicon/b4756bff91de7c0d3a6676272a368c98/connecteam.svg "Connecteam Logo") Connecteam 4.6 (3,505) Connecteam is a management mobile solution that allows company to create their own employee smartphone app it improved remote workforce management and effective internal communications to employee satisfaction surveys, performance management, scheduling and training. ](https://www.g2.com/products/connecteam/reviews "Connecteam")[ 7 ![HubSpot Service Hub Logo](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-service-hub.svg "HubSpot Service Hub Logo") HubSpot Service Hub 4.4 (2,920) Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup. ](https://www.g2.com/products/hubspot-service-hub/reviews "HubSpot Service Hub")[ 8 ![Front Logo](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front Logo") Front 4.7 (2,507) Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email. ](https://www.g2.com/products/front/reviews "Front")[ 9 ![JustCall Logo](https://images.g2crowd.com/uploads/product/hd_favicon/905949d64d774031094b71b622a24709/saas-labs-justcall.svg "JustCall Logo") JustCall 4.3 (2,393) JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries ](https://www.g2.com/products/saas-labs-justcall/reviews "JustCall")[ 10 ![Tidio Logo](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio Logo") Tidio 4.6 (1,959) Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues. ](https://www.g2.com/products/tidio/reviews "Tidio") [Show More](#) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/foqal/pricing) ##### Categories on G2 [Help Desk](https://www.g2.com/categories/help-desk) ##### Explore More [Which chatbot software is best for retail](https://www.g2.com/discussions/which-chatbot-software-is-best-for-retail)[What statistical analysis techniques and tools are most useful for a business intelligence or research team that needs to go beyond basic pivot tables?](https://www.g2.com/discussions/what-statistical-analysis-techniques-and-tools-are-most-useful-for-a-business-intelligence-or-research-team-that-needs-to-go-beyond-basic-pivot-tables)[Which companies in the Salesforce document generation space are known for the best customer support when something breaks on a critical deal?](https://www.g2.com/discussions/which-companies-in-the-salesforce-document-generation-space-are-known-for-the-best-customer-support-when-something-breaks-on-a-critical-deal) [Which awards management systems offer the best integration capabilities with HR data and employee information?](https://www.g2.com/discussions/which-awards-management-systems-offer-the-best-integration-capabilities-with-hr-data-and-employee-information)[What's the best event networking and matchmaking software that keeps event wall features intuitive for non-technical organizers?](https://www.g2.com/discussions/what-s-the-best-event-networking-and-matchmaking-software-that-keeps-event-wall-features-intuitive-for-non-technical-organizers)[Pros and Cons Details](https://www.g2.com/products/foqal/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)