Dana D.
DD
Dana D.
Director of Health Services
Small-Business (50 or fewer emp.)
"What every social service provider needs"
5/5
What do you like best about Foothold?

What I like most is being able to run reports so quickly when our grant writers are looking for demographics or other information in a program or agency wide. Review collected by and hosted on G2.com.

What do you dislike about Foothold?

I don't really find a downside but maybe having a certain amount of free customization or formbuilding Review collected by and hosted on G2.com.

Response from Ronan Martin of Foothold
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Thank you for choosing Foothold Dana, and for your positive review. We're glad to hear that our product is benefiting you in ways that save time and help with reporting. We appreciate your business and look forward to continuing to serve you well.

Verified User in Mental Health Care
AM
Verified User in Mental Health Care
Mid-Market (51-1000 emp.)
"Motivational Services - Foothold Review"
4/5
What do you like best about Foothold?

I enjoy the user-friendly atmosphere Foothold provides, as well as their attention to customer service. The look of the EHR we are using is more appealing, and the system is easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about Foothold?

I would prefer to have a better-looking outlay for our Service Plans, as they are boxed and can be hard to follow, as well as having page numbers included on all forms. Review collected by and hosted on G2.com.

Response from Ronan Martin of Foothold
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Thank you for choosing Foothold, and for your honest feedback. We're constantly working to improve the user experience across our product, and your input is invaluable in that process.

I'll pass along your suggestions for a more visually appealing layout of our Service Plans, as well as adding page numbers to all forms. In the meantime, if you have any other suggestions or feedback, please don't hesitate to reach out to us directly. We value your opinion and want to ensure that Foothold continues to provide the best possible experience for our users.

Thank you again for choosing Foothold, and we hope you continue to find it helpful in your work.

Reginald W.
RW
Reginald W.
Director of Day Shelter
Small-Business (50 or fewer emp.)
"Foothold has been challenging but I love challenges."
4/5
What do you like best about Foothold?

Foothold support teams are awesome! They are always willing to answer questions and look for ways to solve our issues if there isn't a ready solution. Review collected by and hosted on G2.com.

What do you dislike about Foothold?

Navigation! Working within your program can be tedious. Also it lacks some features that could make serving our clients a lot easier. Review collected by and hosted on G2.com.

Response from Ronan Martin of Foothold
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Thank you for your feedback, Reginald. We're glad to hear that our support teams are up to par and that you find them helpful. We also apologize for any navigation issues or lack of features you may have encountered and we'll be sure to pass on your suggestions to our product team.

We appreciate your business and are grateful for the challenges you've given us as they help us continue to grow and improve our product. Thank you for choosing Foothold Technology!

Barry G.
BG
Barry G.
Psychotherapist In Private Practice
Small-Business (50 or fewer emp.)
"The staff are supportive & available. System is comprehensive & flexible to meet our nuanced needs."
4.5/5
What do you like best about Foothold?

The ability to customize various parts of the system and create forms so that Awards is a complete system where all data can be gathered and all documentation can occur in one place. Review collected by and hosted on G2.com.

What do you dislike about Foothold?

Would be helpful to have a report where all data parts can be pulled in one place. Review collected by and hosted on G2.com.

Response from Ronan Martin of Foothold
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Thank you for your positive review of our product, Barry. We're glad to hear that you are finding our software to be comprehensive and flexible enough to meet your needs. The ability to customize the system is something we pride ourselves on, as it allows each customer to have a unique solution that perfectly suits their organization. We understand that you would like more reports available in one place, and we will pass this feedback along to our development team. Thank you again for your support!

Verified User in Health, Wellness and Fitness
UH
Verified User in Health, Wellness and Fitness
Mid-Market (51-1000 emp.)
"A review of our transition from paper files to AWARDS"
4.5/5
What do you like best about Foothold?

How easy it is to report out virtually any data that has been input. Review collected by and hosted on G2.com.

What do you dislike about Foothold?

The internal referral process, referring clients from one of our programs to another, is not super intuitive and can be a bit convoluted. Review collected by and hosted on G2.com.

Response from Ronan Martin of Foothold
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Thank you for your kind words and taking the time to write this review,

It sounds like we've been able to help you during a difficult time. We're glad that our product has been a benefit and that you've found our support helpful. We hope things are starting to get back to normal for you. If not, please don't hesitate to reach out for more assistance.

Debra K.
DK
Debra K.
Director of Operations
"We love the Foothold Product!"
5/5
What do you like best about Foothold?

The staff at Foothold are responsive to the evolving needs of our Behavioral Healthcare Agency. We can build custom forms, reports, and other documentation that is necessary for our business. Review collected by and hosted on G2.com.

What do you dislike about Foothold?

I think the Foothold product provides a robust Electronic Health Record that is easy to use for staff members and others who may not be tech savy. Review collected by and hosted on G2.com.

Response from Ronan Martin of Foothold
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We appreciate the kind words Debra!

Verified User in Individual & Family Services
AI
Verified User in Individual & Family Services
Mid-Market (51-1000 emp.)
"Great customer support and highly configurable database"
5/5
What do you like best about Foothold?

The software is intuitive and highly configurable, and the reporting capabilities are exceptional. Customer support staff are always available and helpful. Review collected by and hosted on G2.com.

What do you dislike about Foothold?

I am drawing a blank. Out of the three HMIS software I'm familiar with, Foothold's AWARDS is hands-down the best. Review collected by and hosted on G2.com.

Response from Ronan Martin of Foothold
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Thank you for choosing to use Foothold, and for your kind words about our software. We're committed to making our product as intuitive and user-friendly as possible, and we're glad that it's benefiting you in your work to end homelessness. Our customer support staff are always available to help with any questions or issues you may have. Thank you for your business!

JR
Joshua R.
Director of QA
Mid-Market (51-1000 emp.)
"FHCRC Awards"
5/5
What do you like best about Foothold?

I love the fact that we as an agency can custom make forms that suit our needs. Review collected by and hosted on G2.com.

What do you dislike about Foothold?

The report feature could be a little smoother. Review collected by and hosted on G2.com.

Response from Ronan Martin of Foothold
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Thanks for the feedback Joshua!

Verified User in Individual & Family Services
AI
Verified User in Individual & Family Services
Small-Business (50 or fewer emp.)
"Foothold AWARDS Review"
4.5/5
What do you like best about Foothold?

intuitive interface, great customer service Review collected by and hosted on G2.com.

What do you dislike about Foothold?

always satisfied with the product and service Review collected by and hosted on G2.com.

Response from Ronan Martin of Foothold
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Thank you for choosing to use Foothold's AWARDS database, and for your kind words about our product and customer service. We're glad to hear that our interface is intuitive and that our training sessions are helpful. We strive to provide the best possible experience for our users, and we're happy to know that we're meeting your needs.

If there's anything else we can do to help make your experience with Foothold even better, please don't hesitate to let us know. We appreciate your business and look forward to continuing to serve you.

Scott F.
SF
Scott F.
Program Manager
Small-Business (50 or fewer emp.)
"I have been enjoying the user friendliness and thoroughness of the applications in Foothold."
5/5
What do you like best about Foothold?

Most of my day is spent in reports so I like the ease of use. Review collected by and hosted on G2.com.

What do you dislike about Foothold?

There is nothing really complain about with the product. Review collected by and hosted on G2.com.

Response from Ronan Martin of Foothold
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Hi Scott - thanks for your positive comments :)