Fonoa Reviews & Product Details

In our software, we utilize Fonoa for our Clients in the Billing module.

I would like to highlight several aspects of Fonoa:

- The technology is facilitating seamless integration.

- Ul and API are intuitive and user-friendly

- The Customer Support Team responds promptly to reported issues and proactively informs us about any changes or observations. Review collected by and hosted on G2.com.

Areas for improvement:

- Ul requires more features Review collected by and hosted on G2.com.

Fonoa is very easy to work with and brings a great deal of technical expertise. Support queries are handled promptly as well.

For a multinational business, having a knowledgeable partner who simplifies the implementation of both country-specific and cross-border tax validations is essential. Review collected by and hosted on G2.com.

I am not particularly satisfied with the pricing model, as I find it to be on the expensive side.

The cost for lookups that exceed the agreed contract volume is also quite high. Since this is a new implementation, accurately estimating the required volume can be challenging. Review collected by and hosted on G2.com.

Fonoa provides a strong layer of confidence when it comes to invoicing compliance and reporting obligations across multiple countries. It uses a single API, which is amazing for scaling to multiple countries.

One of the most valuable aspects is how it handles the connection to local tax authorities. This removes a huge operational and compliance burden from our internal teams. I also really appreciate the transparency it offers. We can easily track what has been reported, the reporting status, and view any potential issues that need attention.

The country-specific integration guides are particularly helpful. They save a lot of time by summarizing the key technical and legal requirements in a clear and accessible way.

Overall, Fonoa has made it significantly easier to scale operations into new markets without needing to build deep tax expertise in-house for each one. Review collected by and hosted on G2.com.

The biggest challenge with Fonoa is its pricing model.

While the product delivers clear value, especially in terms of compliance and automation, the cost can become quite high, particularly for businesses with growing transaction volumes, as pricing is tied to usage.

This makes it somewhat difficult to forecast costs, and it can become a limiting factor when planning large-scale rollouts or onboarding new countries.

That said, the product is solid overall, and we continue to rely on it for our most important compliance workflows. Review collected by and hosted on G2.com.

The team is highly responsive and always willing to help. FOnoa brings together strong expertise in both tax and IT, which is evident in their approach. Whenever issues arise, they are resolved promptly.

About the Tax engine: the process of going live with new tax registrations is smooth and efficient. Review collected by and hosted on G2.com.

Currently I cannot see the rules of my own individual Taxengine for the company.It would be very helpful to have greater visibility in this area, although I understand that this feature is planned for the future. Review collected by and hosted on G2.com.

From the initial integration to implementing new services, Fonoa team has been exceptional in providing the service and support to Bolt for expanding to new markets and being compliant in the existing ones.

Once the API has been integrated, adding new markets to use the service, has been relatively easy. The country guides are clear and if there are corner cases due to the business logic, troubleshooting and support is a collaborative effort from both customer support, engineering and product teams.

Fonoa is agile and in case we would like to expand to a market where they do not have presence yet, they work with. the customer to find a solution together. Review collected by and hosted on G2.com.

While the products in general work very well, there have been cases where business has been disrupted due to changes in the error messages or API that was not communicated ahead of the change taking place.

Self service dashboards have improved overtime but could still have few additional features that would make analysing the data easier. Review collected by and hosted on G2.com.

Fonoa's greatest strength lies in its ability to adapt to the unique business needs and models of its clients. Having collaborated with them on several projects, I have been consistently impressed by the flexibility of their centralized solutions. In various markets, Fonoa's tailored approaches have been essential for meeting compliance requirements that would have otherwise taken us much longer to address. This also reflects in ease of use and initial integration.

The Fonoa team demonstrates a high level of professionalism and care, not only during the initial stages of collaboration but also in their ongoing support. They regularly conduct check-ins, monitor our business, and work to enhance the partnership. This proactive approach ensures that we receive timely solutions, especially when new compliance requirements arise.

I also appreciate working with a team that is versatile and willing to take on diverse responsibilities. Fonoa does not restrict itself to tax compliance alone; they provide additional value through features related to identity, governance, and more. Review collected by and hosted on G2.com.

For a while, Fonoa's most apparent area for improvement was its limited ability to adapt to the diverse needs of businesses across various industries—in other words, how legal requirements are applied in practice within different domains. However, over the past year or so, this aspect has improved significantly and has now become one of Fonoa's strongest features. They are now able to take into account a business's model, specific needs, and industry during implementation, which allows them to offer much more flexible solutions. Review collected by and hosted on G2.com.

What I like best about Fonoa is their fantastic customer support. From the start of our onboarding, the team has been incredibly responsive and easy to work with. We’ve had regular check-ins with our account team, and they always make sure we’re supported and moving in the right direction.

They’re also very committed to meeting deadlines and following through on what they promise, which has made the whole process smooth and stress-free. It really feels like they care about their customers and want to make sure everything goes right.

Overall, Fonoa has been great to work with — reliable, communicative, and genuinely invested in our success. Review collected by and hosted on G2.com.

Fonoa doesn’t yet have all the features we need in a sales tax engine, but the team has been very proactive and transparent about their roadmap. They’re clearly dedicated to building out the functionality we need and are receptive to feedback. It’s great to see how invested they are in meeting customer expectations and continuously improving the product. Review collected by and hosted on G2.com.

What I’d like to highlight about Fonoa, first from a team quality perspective, is their consistently positive attitude. They’ve always been open to constructive communication and have provided solid support as a vendor — making collaboration with Fonoa genuinely pleasant.

I also value their agility and responsiveness. The team reacts quickly to issues and shows a flexible, solution-oriented mindset, which has been key to keeping momentum Review collected by and hosted on G2.com.

One area of improvement for Fonoa, from my point of view, would be to ensure the agreed timelines are consistently met, in order to avoid delays.

Additionally, providing closer support to local and tax teams throughout the different project phases would be valuable — helping ensure full coverage of functionalities, trainings, and other key elements, so we can anticipate and minimize potential risks. Review collected by and hosted on G2.com.

The GITC VAT return software is very comprehensive and can handle our complicated VAT set up to include multiple entities within a VAT Group, partial exemption calculations, annual adjustments, reverse charge VAT etc.

It has a detailed reporting suite that shows us a summary of VAT incurred and charged for the quarter that helps us analyse our income and expenditure. Their customer service is also extremely helpful. Review collected by and hosted on G2.com.

Some of the menus and dashboard layouts can be a bit confusing for new users, but once you get used to them they're easy to use. I'd also like to be able to reset my password myself via a link on the log in page, rather than having to email the helpdesk and wait for a response. Review collected by and hosted on G2.com.

There are several key aspects I would like to highlight regarding Fonoa:

Advanced API Design:

The technology features a highly sophisticated API design, which facilitates straightforward and efficient integration.

Intuitive User Interface and API:

Both the user interface and the API are intuitive, contributing to a seamless user experience.

Responsive Customer Support:

The Customer Support Team responds promptly to reported issues and proactively communicates any changes or issues they observe.

Expanding Country Coverage:

The platform’s country coverage is continuously being expanded. Review collected by and hosted on G2.com.

Areas for improvement

Enhanced User Interface Functionality:

The user interface would benefit from the addition of further features to better support diverse user needs and workflows.

Comprehensive Business Case Coverage:

While certain business cases are not yet fully addressed, the team diligently records all feedback and insights. They are actively working on implementing requested features in a timely and efficient manner. Review collected by and hosted on G2.com.