--- title: Followup CRM Reviews meta\_title: 'Followup CRM Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 58 reviews by the users' company size, role or industry to find out how Followup CRM works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 58 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Construction url: https://www.g2.com/categories/construction --- # Followup CRM Reviews & Product Details The #1 CRM For Commercial Contractors! Followup CRM is a Construction CRM that provides a simple, user-friendly, tracking solution geared towards increasing sales revenues. Followup CRM helps users track and convert leads, grow an unlimited database of contacts, analyze real-time dashboard reports, properly communicate with your team, and so much more. * * * Seller [Followup CRM](https://www.g2.com/sellers/followup-crm) Discussions [Followup CRM Community](https://www.g2.com/products/followup-crm/discuss) Solution Type Best-of-Breed Overview by Erick Vargas ⚡️ (I help construction companies bid less and win more projects) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 21 months [ View More Pricing Information ](https://www.g2.com/products/followup-crm/pricing) ## Top-Rated Alternatives [ ![Deltek Vantagepoint](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deltek Vantagepoint") Deltek Vantagepoint 4.1/5(677) ](https://www.g2.com/products/deltek-vantagepoint/reviews) [ ![Unanet CRM by Cosential](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Unanet CRM by Cosential") Unanet CRM by Cosential 4/5(263) ](https://www.g2.com/products/unanet-crm-by-cosential/reviews) [ ![FieldPulse](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "FieldPulse") FieldPulse 4.7/5(371) ](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) [ View All Alternatives ](https://www.g2.com/products/followup-crm/competitors/alternatives) ## User Insights Average based on 58 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Followup CRM Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Procore ](https://www.g2.com/products/procore/reviews) Show More ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Small-Business (50 or fewer emp.) 8/19/2022 "Really helpful to create client data and keep track of business" 4.5/5 What do you like best about Followup CRM? Easy to use and I can access from anywhere. Review collected by and hosted on G2.com. What do you dislike about Followup CRM? Sometimes I lose the date that I just added and I have to retype everything. Review collected by and hosted on G2.com. What problems is Followup CRM solving and how is that benefiting you? Helps me keep track of my clients and deadlines. Review collected by and hosted on G2.com. Show More Response from Erika Dawson of Followup CRM [Editedit](https://www.g2.com/survey_responses/followup-crm-review-7009235/official_response/edit) Hi there - we are really grateful you took the time to leave us a review! Thank you for your feedback and sharing your experience using Followup day-to-day. We love hearing that it's easy to use! I'm sorry you sometimes have to retype info, and if you're interested in hopping on a quick call with us, we can help with this or at least see what's going on and submit a ticket for you. You can use our Help chat or email support@followupcrm.com and we'll get that taken care of for you. [See how Followup CRM improved](https://support.followupcrm.com/knowledge/kb-tickets/new) Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Small-Business (50 or fewer emp.) 8/19/2022 "Cumbersome and redundant features, clunky, buggy" 1.5/5 What do you like best about Followup CRM? Utilizing the automated follow up metrics and triggers to make timely touches to customers. Review collected by and hosted on G2.com. What do you dislike about Followup CRM? Redundant information population in terms of customers and contacts for jobs Review collected by and hosted on G2.com. What problems is Followup CRM solving and how is that benefiting you? Follow up touches, tracking contacts and follow ups. Review collected by and hosted on G2.com. Show More Response from Erika Dawson of Followup CRM [Editedit](https://www.g2.com/survey_responses/followup-crm-review-6988743/official_response/edit) Hi there - thank you for providing us with feedback. All of us here at Followup take comments seriously and use them for improvement for the future. I'm sorry to hear you find the system complicated and are unhappy with the features. I'd love to help you have a more enjoyable experience and get the most out of Followup CRM. For example, have you been able to join us for a weekly live Office Hours Training? We also provide a "Suggest a Feature" page for users to leave their suggestions and ideas. These are reviewed daily by our COO and product manager, and most of our new features originated from customer feedback. We appreciate any enhancement or feature ideas from our users which then might be placed on our company product road map. [See how Followup CRM improved](https://updates.followupcrm.com/?__force) Current UserValidated ReviewerIncentivizedSource: Seller invite ![Abi L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abi L.") AL Abi L. Head of marketing Small-Business (50 or fewer emp.) 8/19/2022 "Followup has been so awesome" 5/5 What do you like best about Followup CRM? They are fast at responding when I need help with something Review collected by and hosted on G2.com. What do you dislike about Followup CRM? they change stuff without really asking if we'd like that Review collected by and hosted on G2.com. What problems is Followup CRM solving and how is that benefiting you? that its getting our sales guys to talk more Review collected by and hosted on G2.com. Show More Response from Erika Dawson of Followup CRM [Editedit](https://www.g2.com/survey_responses/followup-crm-review-7008868/official_response/edit) Hi Abi, Thank you for the great review and taking the time to share your experience! Our Followup team appreciates it, and I'll tell Christine and Rachel they're getting awesome response time feedback! I am sorry if you feel like changes are happening without you being able to voice your input. We take customer feedback and ideas seriously and use that information to plan for the future. I'm going to link one of our most customer-loved pages, our "Suggest a Feature" page so you can feel free to check it out whenever you'd like. This page allows users to comment and/or vote for new feature suggestions or enhancement ideas. Our COO and product manager review these and some suggestions make their way to our company product road map. The good news, we listen to our users. Most of our features are results of customer ideas and votes! You can find our Road Map and our Suggest a Feature pages by clicking the HELP button on your Followup account. [See how Followup CRM improved](https://updates.followupcrm.com/b/feature-suggestions/) Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Small-Business (50 or fewer emp.) 8/16/2022 "Follow Up has been great" 5/5 What do you like best about Followup CRM? The reporting and the way the Salesman can follow up with customers Review collected by and hosted on G2.com. What do you dislike about Followup CRM? I sometimes feel some customer service representatives act annoyed when I ask questions Review collected by and hosted on G2.com. What problems is Followup CRM solving and how is that benefiting you? Holding Salesman Accountable Review collected by and hosted on G2.com. Show More Response from Erika Dawson of Followup CRM [Editedit](https://www.g2.com/survey_responses/followup-crm-review-6988544/official_response/edit) Hi there - I appreciate you taking the time to leave this great review and provide us important feedback! The whole Followup team reads reviews and takes them very seriously, so thank you for sharing the ways we help your day-to-day and also the ways we can improve our services. This gives us a great training opportunity and a chance to examine our communication process. I am sorry though, that this is a feeling you sometimes experience, and we believe you'll see improvement ahead. [See how Followup CRM improved](https://updates.followupcrm.com/b/feature-suggestions/) Current UserValidated ReviewerIncentivizedSource: Seller invite MJ michael j. e Small-Business (50 or fewer emp.) 8/19/2022 "good organizational tool" 3.5/5 What do you like best about Followup CRM? Daily reminders,sales tracking,email funtionalty Review collected by and hosted on G2.com. What do you dislike about Followup CRM? some times program runs slow.when loading Review collected by and hosted on G2.com. What problems is Followup CRM solving and how is that benefiting you? job organization and tracking Review collected by and hosted on G2.com. Show More Response from Erika Dawson of Followup CRM [Editedit](https://www.g2.com/survey_responses/followup-crm-review-6988729/official_response/edit) Hi Michael, All of us at Followup appreciate you taking the time to leave a review, thank you for the feedback! I am sorry the program was running a little slowly during our new feature updates. Good news - we've made some changes recently to speed up our system. If you're interested, we do have some troubleshooting steps to help with system speed and we'd be glad to hop on a quick call to go over those with you. You can always use our Help chat, or email support@followupcrm.com and we'll get something scheduled. [See how Followup CRM improved](https://support.followupcrm.com/knowledge/kb-tickets/new) Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Small-Business (50 or fewer emp.) 9/22/2022 "Makes Follow ups much easier." 4.5/5 What do you like best about Followup CRM? quick access to client's contact information. Review collected by and hosted on G2.com. What do you dislike about Followup CRM? Sometimes it can be a bit slow, not sure why. Review collected by and hosted on G2.com. What problems is Followup CRM solving and how is that benefiting you? They have made some updates which makes it easier for us to do follow ups. Review collected by and hosted on G2.com. Show More Response from Erika Dawson of Followup CRM [Editedit](https://www.g2.com/survey_responses/followup-crm-review-7127885/official_response/edit) Hi there, We appreciate you taking the time to leave us a review - thank you! We love to hear follow-ups are quicker and easier. Speed should be improved now, thank you for the feedback! More good things to come! [See how Followup CRM improved](https://updates.followupcrm.com/f/changelog/) Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Small-Business (50 or fewer emp.) 8/16/2022 "Followup CRM Is Very Helpful" 5/5 What do you like best about Followup CRM? This software helps keep track of all sales opportunities. It allows a Review collected by and hosted on G2.com. What do you dislike about Followup CRM? There are a few bugs when searching for projects. Also, I wish there was a way to better organize the list of projects. Review collected by and hosted on G2.com. What problems is Followup CRM solving and how is that benefiting you? The software helps to keep track of project leads and follow up schedules. Review collected by and hosted on G2.com. Show More Response from Erika Dawson of Followup CRM [Editedit](https://www.g2.com/survey_responses/followup-crm-review-6988549/official_response/edit) Hi there - all of us at Followup are grateful for the review! Thanks so much :) If you're interested, we do have a few troubleshooting steps that help speed up the project search and we can hop on a quick support call to show you those, but I am sorry you've experienced that. We takes bugs seriously and get those reported asap. And I've got good news - we JUST released a new feature this month that you might be excited about! Color coded projects based on status for even more organization, I'll think that article below. [See how Followup CRM improved](https://support.followupcrm.com/knowledge/how-to-change-your-sales-status-colors) Validated ReviewerIncentivizedSource: Seller invite ![Jeana D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeana D.") JD Jeana D. Accounting Manager Higher Education Small-Business (50 or fewer emp.) 9/26/2019 "Great CRM for specific construction trades" 4.5/5 What do you like best about Followup CRM? Ease of use, great support, affordable, user management, cloud based. Review collected by and hosted on G2.com. What do you dislike about Followup CRM? Not enough customization in my opinion. There are many fields which are required that shouldn't be Review collected by and hosted on G2.com. What problems is Followup CRM solving and how is that benefiting you? Didn't have a CRM prior to Followup CRM Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about Followup CRM? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Followup CRM ](https://www.g2.com/products/followup-crm/discussions/new) GU Guest User • Last activity almost 4 years ago What is lead tracking in CRM? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-lead-tracking-in-crm) GU Guest User • Last activity almost 4 years ago What is FollowUp com? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/followup-crm-what-is-followup-com) [ View all Discussions ](https://www.g2.com/products/followup-crm/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 21 months ### Average Discount 8% [ View More Pricing Information ](https://www.g2.com/products/followup-crm/pricing) Followup CRM Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_51130dd2c5c65e43bacb0ac3c81d7c71/unanet-crm-by-cosential.png "Product Avatar Image") Unanet CRM by Cosential 4/5(263) [ Compare Now ](https://www.g2.com/compare/followup-crm-vs-unanet-crm-by-cosential) ##### Categories on G2 [Construction CRM](https://www.g2.com/categories/construction-crm) ##### Explore More [What is the best civil engineering design software for a small consulting firm just starting out that needs professional drafting and analysis without enterprise pricing?](https://www.g2.com/discussions/what-is-the-best-civil-engineering-design-software-for-a-small-consulting-firm-just-starting-out-that-needs-professional-drafting-and-analysis-without-enterprise-pricing)[Top platforms for generating detailed material cost breakdowns](https://www.g2.com/discussions/what-are-the-top-platforms-for-generating-detailed-material-cost-breakdowns-in-construction-estimating)[Top-rated AI solutions available on AWS Marketplace](https://www.g2.com/discussions/which-ai-solutions-on-aws-marketplace-are-the-most-impactful-right-now) [Crossbeam vs PartnerStack for a partnerships team that wants to identify account overlaps with technology partners and activate co-selling opportunities without manual data sharing?](https://www.g2.com/discussions/crossbeam-vs-partnerstack-for-a-partnerships-team-that-wants-to-identify-account-overlaps-with-technology-partners-and-activate-co-selling-opportunities-without-manual-data-sharing)[What live chat tools do you actually use](https://www.g2.com/discussions/what-live-chat-tools-do-you-actually-rely-on)[Pros and Cons Details](https://www.g2.com/products/followup-crm/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)