--- title: Follett Work Orders Reviews meta\_title: 'Follett Work Orders Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 72 reviews by the users' company size, role or industry to find out how Follett Work Orders works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 72 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Asset Management url: https://www.g2.com/categories/asset-management --- # Follett Work Orders Reviews & Product Details Visit Website Follett Work Orders is an AI-enabled work order management solution designed specifically for educational institutions managing facility maintenance. Built for K-12 schools, it centralizes and streamlines the entire work order process so staff can efficiently submit, track, and manage maintenance requests. By digitizing these workflows, Follett Work Orders reduces reliance on paper trails, minimizing the miscommunication and inefficiencies that often come with manual processes. As part of Follett Software’s integrated, AI-enabled solutions, it helps unify workflows across departments, reduce silos, and improve collaboration. The platform is designed for school administrators, facility managers, and maintenance staff responsible for keeping school environments safe, functional, and ready for learning. It is especially valuable for districts handling a high volume of maintenance requests, giving teams a more organized way to prioritize work and stay on top of facility needs. Staff can submit requests, check statuses, and communicate with maintenance personnel through a user-friendly, AI-enabled platform that simplifies day-to-day facility operations. Key features of Follett Work Orders include streamlined work order submission, real-time request tracking, and comprehensive asset management. Users can create and assign work orders in just a few clicks, helping maintenance teams respond more quickly and consistently. AI-enabled capabilities also support the intake process by helping turn incoming requests into structured, routed work orders, reducing manual triage and allowing teams to spend less time sorting through emails and more time resolving issues. The software also offers reporting and analytics tools that help administrators monitor maintenance trends, identify recurring problems, and allocate resources more effectively. This data-driven approach supports both operational efficiency and long-term cost savings. Follett Work Orders also improves communication across staff. With one centralized platform for maintenance-related activity, users can share updates, notes, and feedback more easily, helping reduce delays and misunderstandings. Its intuitive interface makes the system accessible even for users with limited technical experience. In addition to maintenance requests and asset management, Follett Work Orders includes inventory management and preventative maintenance tools. Districts can track supplies and parts across facilities, receive automated alerts when inventory runs low, and schedule recurring maintenance tasks such as inspections and cleanings. Overall, Follett Work Orders delivers a comprehensive, AI-enabled approach to K-12 facility maintenance. Its focus on digitization, organization, automation, and communication helps schools improve efficiency, support safer learning environments, and manage maintenance operations with greater clarity and control. * * * Product Website Follett Work Orders Seller [Follett Software](https://www.g2.com/sellers/follett-software) Discussions [Follett Work Orders Community](https://www.g2.com/products/follett-work-orders/discuss) Solution Type Best-of-Breed Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month [ View More Pricing Information ](https://www.g2.com/products/follett-work-orders/pricing) Follett Software Solutions (1) See how Follett Software products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Follett Software AI SolutionBy Follett Software ](/sellers/follett-software/solutions/follett-software-ai) Show More JD JOSE D. - Enterprise (\> 1000 emp.) 12/9/2024 "User-friendly, with a clean interface and a lot of growth potential." 4.5/5 What do you like best about Follett Work Orders? I started to use ML Work Orders to control asset disposals, which is a very important process for Asset Management in the district, it is very helpful tool. I have been tracking and monitoring the asset disposal process utilizing the different status, adding photos for the items to dispose and forms that have been approved. Review collected by and hosted on G2.com. What do you dislike about Follett Work Orders? It would be very helpful to be able to deactivate the bottom for Custom forms (SUBMIT REQUEST & reCAPTCHA) I have been using custom forms to show a link to users, so they can submit request for technology department in their own platform instead of using work orders system staff usually gets confused assuming that Facilities department works with technology issues, which may cause a delay for their request and an issue for maintenance department, however every time they click on the link to use the link the website ask them to click on submit request and confirm the reCAPTCHA and automatically the system creates a work order without description which needs to be cancel. Review collected by and hosted on G2.com. What problems is Follett Work Orders solving and how is that benefiting you? \*Work order assigment. \*Tracking Preventive maitenance. \*Tracking building checks. \*Asset Management (Monitoring asset transfers, moves or disposals. Review collected by and hosted on G2.com. Show More Response from Annie Doherty of Follett Work Orders [Editedit](https://www.g2.com/survey_responses/follett-work-orders-review-10622826/official_response/edit) Hi Jose! Thank you for your review! We're glad to hear that you find ML Work Orders user-friendly and appreciate its potential for growth. We understand your concerns about the frequent updates and slow data filtering, and we are continuously working to improve the system's performance. If you need any assistance, we have a team here to help as well! You can reach them at (585) 270-6676 Option 2, or support@masterlibrary.com. Thank you again! 9/8/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![LISA B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LISA B.") LB LISA B. Physical Education Specialist/Athletic Director Mid-Market (51-1000 emp.) 9/26/2022 "ML Work Orders Speed up Request for Educators" 5/5 What do you like best about Follett Work Orders? ML Work Orders provide solutions to issues in my classroom. With these tools, teachers can promote appreciation and appropriate information to students. The resources that augment students' learning and ability are numerous. Review collected by and hosted on G2.com. What do you dislike about Follett Work Orders? I do not dislike any features. I love all the features provided. There is nothing that I would change to the system. Makes teachers responsive to the needs of their classroom. Review collected by and hosted on G2.com. What problems is Follett Work Orders solving and how is that benefiting you? ML Work Orders allows me to track inventory utilized in my physical education classes for compliance with grant funds expenditures for supplies. Additionally, I can request maintenance on equipment and the location of and the time needed. Review collected by and hosted on G2.com. Show More 7/8/2025 Current UserValidated ReviewerSource: Organic ![Alyssia C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alyssia C.") AC Alyssia C. 3rd grade teacher Mid-Market (51-1000 emp.) 9/12/2022 "Quick and easy for a busy teacher!" 5/5 What do you like best about Follett Work Orders? I still love the work order system. Sometimes our tech is in a different elementary building, so it's a quick way to get an issue resolved. Review collected by and hosted on G2.com. What do you dislike about Follett Work Orders? No, it's quick and easy! I have not had any issues with the system. Review collected by and hosted on G2.com. What problems is Follett Work Orders solving and how is that benefiting you? We use work orders for technology and custodial work in a school setting. They receive the orders quickly, and I don't have to find someone to help. Review collected by and hosted on G2.com. Show More Response from Aaron Barley of Follett Work Orders [Editedit](https://www.g2.com/survey_responses/follett-work-orders-review-7093912/official_response/edit) Thank you for the positive review Alyssia! 9/8/2025 Current UserValidated ReviewerIncentivizedSource: Organic ![Beth D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Beth D.") BD Beth D. Mid-Market (51-1000 emp.) 3/5/2024 "So easy and convenient to use" 5/5 What do you like best about Follett Work Orders? The ease to which I can enter a work order and then track it. Review collected by and hosted on G2.com. What do you dislike about Follett Work Orders? I can't see if someone else put a work order in for the same thing. Review collected by and hosted on G2.com. What problems is Follett Work Orders solving and how is that benefiting you? Organization of work orders and tracking them to comepletion. Review collected by and hosted on G2.com. Show More 9/8/2025 Current UserValidated ReviewerIncentivizedSource: Organic ![Andrea W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrea W.") AW Andrea W. ELA Teacher Mid-Market (51-1000 emp.) 4/17/2023 "Simple to Use!" 5/5 What do you like best about Follett Work Orders? ML Work Orders is simple to use. You just fill out the form, and the maintenance crew can view and respond to my requests. I can usually see what's going to happen in 24 hours. Review collected by and hosted on G2.com. What do you dislike about Follett Work Orders? There is nothing I dislike about ML Work Orders. Review collected by and hosted on G2.com. What problems is Follett Work Orders solving and how is that benefiting you? It facilitates communication between educators and the maintenance crew. Repairs and services get done a lot more quickly than they did with our previous system. Review collected by and hosted on G2.com. Show More 9/11/2025 Validated ReviewerIncentivizedSource: Organic ![Craig L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Craig L.") CL Craig L. District Service Technician Mid-Market (51-1000 emp.) 5/13/2025 "Very easy to use interface" 5/5 What do you like best about Follett Work Orders? It is very helpful for our organization to receive all work requests in one place. This system is easy to use, and filled with great features. Review collected by and hosted on G2.com. What do you dislike about Follett Work Orders? I can't really describe any downside. It is far superior to the software we used to have by one of your competitors. Review collected by and hosted on G2.com. What problems is Follett Work Orders solving and how is that benefiting you? It is helping us stay ahead of critical building maintenance, and helping us improve response time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Kevin Ufuk Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kevin Ufuk Z.") KZ Kevin Ufuk Z. Director Mid-Market (51-1000 emp.) 9/29/2024 "New platform and easy to implement and use!" 5/5 What do you like best about Follett Work Orders? ML Work Orders is a beautiful platform based on my experiences so far. As a school principal, my team and I need to ensure our work orders are taken care of in a timely fashion by relevant school personnel of the facilities department. It is user-friendly, easy to track, and keeps all parties accountable. I am happy to use it daily rather than email/text messages since I get results and can also track progress. Review collected by and hosted on G2.com. What do you dislike about Follett Work Orders? Nothing so far! It seems that the ML Work Orders platform provides a good service. Review collected by and hosted on G2.com. What problems is Follett Work Orders solving and how is that benefiting you? Issues related with our Facility and its management along with accountability. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Tim J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tim J.") TJ Tim J. Mid-Market (51-1000 emp.) 3/6/2024 "Good product for School Districts" 5/5 What do you like best about Follett Work Orders? The system is easy for users to use. The support is always responsive and their responses are not just links to knowledge base articles. Review collected by and hosted on G2.com. What do you dislike about Follett Work Orders? An SSO option would be great for users and the ability to remove login methods not in use from the portal page. End users always try the first option available to them. If the Google sync for users also deactivated users when removed from Google Admin The system works great for a basic ticketing system. Review collected by and hosted on G2.com. What problems is Follett Work Orders solving and how is that benefiting you? Helps us keep track of issues . Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Craig L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Craig L.") CL Craig L. District Service Technician Mid-Market (51-1000 emp.) 10/6/2023 "Very useful application" 5/5 What do you like best about Follett Work Orders? It brings all work requests together in one organized platform and improves the workflow. It is easy to use, and easy to implement, No more emails, phone calls or post it notes. All work requests come in from the same source. It is feature rich and the work requests contain enough information to perform the task without having to contact the requester for more info. Review collected by and hosted on G2.com. What do you dislike about Follett Work Orders? We're new customers having used this platform for just 3 months, moving over to ML Work Orders from a different company. So far we like it better, and can't specify any downside. There is nothing not to like about it. Review collected by and hosted on G2.com. What problems is Follett Work Orders solving and how is that benefiting you? It helps turn our maintenance operation into a more efficient organized operation. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Thomas D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thomas D.") TD Thomas D. Mid-Market (51-1000 emp.) 9/28/2023 "ML Work Order Process" 4.5/5 What do you like best about Follett Work Orders? We use ML Work Orders to process all of our facilties and technology issues. It is very easy to use and and expidites many of our issues. The tool is used by most of our staff and they use it quite frequently. it is easy to see progress on any item. Review collected by and hosted on G2.com. What do you dislike about Follett Work Orders? There is not any one discernable thing I dislike about the product. Review collected by and hosted on G2.com. What problems is Follett Work Orders solving and how is that benefiting you? We have a large building with over 200 employees and many different kinds of rooms. The tool allows issues to be documented and followed as they progress in managing the situation. We use it for all facility and technology issues. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about Follett Work Orders? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Follett Work Orders ](https://www.g2.com/products/follett-work-orders/discussions/new) GU Guest User • Last activity almost 3 years ago What is ML Work Orders used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-ml-work-orders-used-for) [ View all Discussions ](https://www.g2.com/products/follett-work-orders/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 14 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/follett-work-orders/pricing) Follett Work Orders Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_308b84babd464e0eca6d69f7ee7e7708/siemens-asset-management-software-asset-essentials.png "Product Avatar Image") Asset Essentials 4.2/5(240) [ Compare Now ](https://www.g2.com/compare/siemens-asset-management-software-asset-essentials-vs-follett-work-orders) ##### ##### Follett Work Orders Features Facility Management Platform Features Maintenance Planning Facility Inventory Management Space Planning [ View More Features ](https://www.g2.com/products/follett-work-orders/features) ## Top-Rated Alternatives [ ![MaintainX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MaintainX") MaintainX 4.8/5(1,550) ](https://www.g2.com/products/maintainx/reviews) [ ![Fiix CMMS](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fiix CMMS") Fiix CMMS 4.6/5(477) ](https://www.g2.com/products/fiix-cmms/reviews) [ ![Limble](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Limble") Limble 4.8/5(688) ](https://www.g2.com/products/limble/reviews) [ View All Alternatives ](https://www.g2.com/products/follett-work-orders/competitors/alternatives) ##### Categories on G2 [Asset Tracking](https://www.g2.com/categories/asset-tracking)[CMMS](https://www.g2.com/categories/cmms)[Facility Management](https://www.g2.com/categories/facility-management) ##### Explore More [What RASP tools give a mid-size engineering team production-grade runtime protection without requiring a dedicated security engineer to tune and maintain the rules?](https://www.g2.com/discussions/what-rasp-tools-give-a-mid-size-engineering-team-production-grade-runtime-protection-without-requiring-a-dedicated-security-engineer-to-tune-and-maintain-the-rules)[Which co-browsing solutions prevent sensitive data exposure while agents are collaborating with customers in a live session?](https://www.g2.com/discussions/which-co-browsing-solutions-prevent-sensitive-data-exposure-while-agents-are-collaborating-with-customers-in-a-live-session)[Top platforms for generating detailed material cost breakdowns](https://www.g2.com/discussions/what-are-the-top-platforms-for-generating-detailed-material-cost-breakdowns-in-construction-estimating) [Best-rated fleet management system for corporate fleets](https://www.g2.com/discussions/best-rated-fleet-management-system-for-corporate-fleets)[What 3D rendering app runs best on a MacBook for furniture or product visualization where portability matters more than raw render-farm power?](https://www.g2.com/discussions/what-3d-rendering-app-runs-best-on-a-macbook-for-furniture-or-product-visualization-where-portability-matters-more-than-raw-render-farm-power)[Pros and Cons Details](https://www.g2.com/products/follett-work-orders/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)