Mari M.
MM
Mari M.
School Library technician / Destiny administrator
Mid-Market (51-1000 emp.)
"Great funtionality in a school library system."
5/5
What do you like best about Follett Destiny Library Manager?

Destiny is a very intuitive program to use at the start. The longer you use it, the more you discover it can d. I recommend not being afraid to click buttons and find out what each section does. Review collected by and hosted on G2.com.

What do you dislike about Follett Destiny Library Manager?

The help function is not helpful. The directions are hard to follow sometimes and it does not often answer questions. I have better luck just googling my question to find a good answer. Review collected by and hosted on G2.com.

Response from Annie Doherty of Follett Destiny Library...

Hi Mari! Thank you for sharing your positive experience with Follett Destiny Library Manager. We understand the importance of user-friendly functionality and will take your feedback about the help function into consideration for future improvements. Your feedback is valuable to us!

Verified User in Education Management
UE
Verified User in Education Management
Mid-Market (51-1000 emp.)
"Does the job, but needs a few improvements"
4/5
What do you like best about Follett Destiny Library Manager?

The library management system is easy to navigate, and is usually reliable. I use it all day when checkign books in and out, for inventory, and for lirbary statistics. I also really like that there's a way to check books in and out if the internet goes out- even though I can't access the internet records. Review collected by and hosted on G2.com.

What do you dislike about Follett Destiny Library Manager?

The system does not stay loggied in all day, which means that I have to log back in every time I return to my computer for a new class. Also, I have to click log in up to three times every time I want ot log in using Google. (Sometimes it works after one login. I don't like being taken automatically to the site dashboard when I try to go to the back office. I know what page I want- and if I wanted to go there, I woul dhave clicked that button. Review collected by and hosted on G2.com.

Response from Annie Doherty of Follett Destiny Library...

Thank you for your review. We are happy to hear that our system has been beneficial for your library management. We apologize for the inconvenience of the login process and being directed to the dashboard. Your feedback will help us make necessary improvements for a better user experience, and I will be sharing these with our Follett Destiny team!

Verified User in Libraries
UL
Verified User in Libraries
Small-Business (50 or fewer emp.)
"Follett Destiny in the Elementary School Library"
5/5
What do you like best about Follett Destiny Library Manager?

Follett Destiny Library Manager is super user friendly. It is very intuitive and it is easy to train volunteers to use it. You can run many different reports and schedule reports such as overdue notices to go out at specific times. You can build your screen and reports to look and run however best fit your needs. When adding titles to your collection you can download MARC records or search for titles individually. The system will provide records for you when available. Destiny discover is great for students and super easy to implement. Review collected by and hosted on G2.com.

What do you dislike about Follett Destiny Library Manager?

Overall, I have very few "dislikes" about the system. My biggest complaint is that different records for the same book are chosen on different campuses. This is more of a user issue than a system issue. This can be prevented by using house records when adding individual titles. Review collected by and hosted on G2.com.

Response from Annie Doherty of Follett Destiny Library...

Thank you for your review! We are so glad that you find Destiny Library Manager user-friendly and appreciate its features like customizable reports and easy implementation for volunteers. We understand your concern about different records for the same book on different campuses and appreciate your suggestion of using house records to prevent this issue. We're glad to hear that Destiny Library Manager is helping you keep your collection organized and streamline tasks like creating reports and managing inventory. Thank you for being a valued customer!

Kathryn N.
KN
Kathryn N.
Director of Library & Technology Integration
Mid-Market (51-1000 emp.)
"Follett Solutions is integral to our library operations"
5/5
What do you like best about Follett Destiny Library Manager?

Destiny Library Manager makes running my library possible. I love the efficiency of the reporting and the ease of use when onboarding new staff. I have used this platform for over 20 years and have been impressed with the way it has kept up with changing technologies, especially the new integration of AI. Customer support is responsive and provides support as needed. Review collected by and hosted on G2.com.

What do you dislike about Follett Destiny Library Manager?

The help documentation needs updating. It is not as easy to navigate as the software itself. Review collected by and hosted on G2.com.

Response from Annie Doherty of Follett Destiny Library...

Hi Kathryn! Thank you for your positive feedback on Follett Destiny Library Manager! We are thrilled to hear that you find the reporting efficiency and user-friendly onboarding process valuable. Your loyalty over the past 20 years means a lot to us.

We appreciate your feedback on the help documentation and will work on improving its navigation. It's great to hear that Destiny is helping you stay connected with the other campuses and providing real-time data for library statistics. If you need any assistance or have further suggestions, please feel free to reach out. We are here to support you every step of the way!

Jennifer S.
JS
Jennifer S.
Library Media Specialist
Mid-Market (51-1000 emp.)
"Destiny Library Manager makes tasks easy and keeps everything organized and in one place."
4.5/5
What do you like best about Follett Destiny Library Manager?

As a Library Manager user the program is easy to use for most tasks. I use it every day in the library and show students how to use it as well. It helps keep things organized and allows me to do tasks quickly by running reports, such as who has overdue books or to print barcodes or spine labels. Review collected by and hosted on G2.com.

What do you dislike about Follett Destiny Library Manager?

There are a few areas that have settings that are difficult to get around. Because I am a user and not an administrator I sometimes have to go through admin to get things changed that I'd like to be able to do myself. There are some instances in which it is difficult to find the right place to do what I'm looking for, but it's relatively rare that occurs. Review collected by and hosted on G2.com.

Response from Annie Doherty of Follett Destiny Library...

We're glad to hear that you find Destiny Library Manager easy to use and helpful for keeping your library organized. We appreciate your feedback about the settings and navigation, and we'll take it into consideration for future improvements. Our tech team is always here to help address any of those issues as well. You can reach them at 800.323.3397, option 2 or techsupport@follettsoftware.com. Thank you for your reivew!

Joy S.
JS
Joy S.
Bibliotecaria
Small-Business (50 or fewer emp.)
"It is an intuitive, easy-to-use, and highly versatile platform, adapted to our needs."
5/5
What do you like best about Follett Destiny Library Manager?

What I like most about Destiny Library Manager is its ease of use and user-friendly interface, which allows us to catalog texts in a simple and precise manner. As for user service, it offers very valuable resources like WebPath Express, which facilitates safe online searches for our users. Additionally, Titlewave is another exceptional tool that enhances the visual experience when searching for texts, making the process more interactive and appealing. Destiny also allows us to record loans quickly and efficiently, and provides excellent functionality to evaluate the entire book collection comprehensively. Review collected by and hosted on G2.com.

What do you dislike about Follett Destiny Library Manager?

I don't find anything in particular that I dislike about Destiny Follett. However, I would like to see the incorporation of AI-based tools, such as personalized book recommendations based on borrowing history, automatic creation of book clubs by age groups, or book suggestions based on common interests. Additionally, an AI that optimizes the bibliographic collection, analyzes reading trends, and manages loans and reminders automatically would further enhance the experience for users and administrators. Review collected by and hosted on G2.com.

Response from Annie Doherty of Follett Destiny Library...

We're thrilled to hear that you find Follett Destiny Library Manager intuitive and versatile. We're constantly working to improve our services, so we appreciate your feedback about incorporating AI-based tools for personalized book recommendations and automated collection management. We'll definitely take your suggestions into consideration for future updates.

Verified User in Education Management
AE
Verified User in Education Management
Small-Business (50 or fewer emp.)
"Destiny is for you."
4.5/5
What do you like best about Follett Destiny Library Manager?

Follett Destiny Library Manager provides our schools with an easy and effective way of tracking our library inventory. It is easy to train our media aides on the system's basic functions and how to navigate, which is essential due to the turnover rate we experience in that position. From an administration standpoint, I appreciate being able to run various reports and having the ability to view each school's dashboard to have a quick view of where they stand. I am looking forward to the winter rollout and the AI features that are built-in. It looks like it will be easier to generate specific reports. Review collected by and hosted on G2.com.

What do you dislike about Follett Destiny Library Manager?

In order to get specific information built into a report, I often have to research (YouTube or Google) how to set the necessary parameters in order to get the desired results. The reports side of things isn't always user friendly; however, I am looking forward to the new AI features, because it seems like it may be easier to generate reports that are meaningful to the work I'm doing in our libraries. Review collected by and hosted on G2.com.

Response from Annie Doherty of Follett Destiny Library...

Thank you for sharing your experience with Follett Destiny Library Manager! We're thrilled to hear that the system has been beneficial in tracking your library inventory and providing essential reports. We appreciate your feedback on the user-friendliness of the reports and are excited for you to explore the new AI features coming in the winter rollout, which aim to simplify report generation.

We understand the importance of easily accessing specific information and will take your feedback into consideration for future enhancements. If you encounter any challenges or have suggestions for improvement, please feel free to reach out to our support team: 800.323.3397, option 2 or techsupport@follettsoftware.com. We're here to assist you and ensure you have a seamless experience with Follett Destiny Library Manager.

Verified User in Education Management
UE
Verified User in Education Management
Enterprise (> 1000 emp.)
"Destiny Listens: I am so excited to use the new Unified Navigation 22.5"
5/5
What do you like best about Follett Destiny Library Manager?

I am a district level user and I have been in need of running whole district weeding and circulation reports. With this new update 22.5, they have added that feature as well as a District Wide Collection Analysis! I can't wait to get my eyes on that data! My media specialists use Destiny every day and I know these new updates will help us all. I also love how we can personalize the Destiny Discover Home Page for students at each school site with configurations of top circulated titles, new titles for checkout, or search by subject. I have been asking for more options for district users and they listened. Thank you Destiny! Review collected by and hosted on G2.com.

What do you dislike about Follett Destiny Library Manager?

One of the biggest struggles is remember how to access different reports and what options to select to gather the correct data. If you don't run that report often, you forget the breadcrumbs to select to get it to populate correctly. I am hoping with the new AI integration, that will be alleviated. I can say, when I call for customer support, the Destiny expert on the line is always helpful and great at problem solving. So, if you are in need of support, don't be afraid to call. They are very knowledgeable and can trouble shoot with you if you are having trouble implementing tools or reports. Review collected by and hosted on G2.com.

Response from Annie Doherty of Follett Destiny Library...

Thank you for sharing your excitement about the new features in Unified Navigation 22.5! We are thrilled to hear that the District Wide Collection Analysis and district-level weeding and circulation reports are going to be beneficial for you and your team. We appreciate your feedback about the challenges in accessing different reports, and we are continuously working to improve user experience, including through AI integration. We are glad to hear that our customer support team has been helpful to you. If you ever need assistance or have suggestions for further enhancements, please don't hesitate to reach out at: 800.323.3397, option 2 or techsupport@follettsoftware.com. We are committed to providing you with the best possible experience with Follett Destiny Library Manager. Thank you for being a valued customer!

Verified User in Education Management
UE
Verified User in Education Management
Mid-Market (51-1000 emp.)
"Seems Outdated and Limited"
2.5/5
What do you like best about Follett Destiny Library Manager?

It's important to be able to run reports, which the Manager allows you to do. I'm glad they are going to release an AI component, although I am surprised that there will be a paid version. It seems like something that should be included. Review collected by and hosted on G2.com.

What do you dislike about Follett Destiny Library Manager?

The user interface looks really outdated and in the 3 years I've been using it, there don't seem to be any significant updates that have been made. People post needed changes on the Community Page, and nothing ever seems to happen. For example, it's ridiculous that Collections can not be sorted by Call Number and that you have to click on each book in a collection to find out if it is available or checked out. Folks requested that years ago. Review collected by and hosted on G2.com.

Response from Annie Doherty of Follett Destiny Library...

Hello! Thank you for your review. We would love to connect with you to ensure we help with these issues with the interface. You can contact me at adoherty@follettsoftware.com and I can escalate this to our team. In addition, Destiny AI is available in the latest version of Destiny, and requires the Unified Navigation feature. I can provide more information there for you as well!

Katherine W.
KW
Katherine W.
School Library Media Specialist
Mid-Market (51-1000 emp.)
"Library Manager"
5/5
What do you like best about Follett Destiny Library Manager?

I appreciate Follett Destiny Library Manager for its user-friendly interface, which makes managing books, resources, and media easy. I value its powerful cataloging and search features, customizable settings, and efficient circulation and inventory management. The system integrates well with other school platforms and offers detailed reports and analytics to help school librarians make informed decisions. Additionally, its support for eBooks and digital resources, along with the flexibility of cloud-based access, allows me to easily manage the library remotely and provide students with easy access to a wide range of materials. Review collected by and hosted on G2.com.

What do you dislike about Follett Destiny Library Manager?

I’ve found that some librarians using Follett Destiny Library Manager feel it’s quite expensive, especially for smaller schools or libraries with tighter budgets. While the system is generally user-friendly, there can be a learning curve with advanced features, and some wish for more customization options for the interface and reports. Oveeall it is worth it to me with their good customer support. Review collected by and hosted on G2.com.

Response from Annie Doherty of Follett Destiny Library...

Thank you for sharing your positive feedback about Follett Destiny Library Manager! We're thrilled to hear that you find the interface user-friendly and appreciate the system's powerful features for managing books and resources effectively. We understand your concerns about pricing and customization options and will certainly take that feedback into consideration for future improvements. We're glad to hear that our customer support has been helpful to you. If you have any specific suggestions or further feedback, please feel free to reach out to me at adoherty@follettsoftware.com. We're here to assist you with any questions or assistance you may need. Thank you for choosing Follett Destiny Library Manager to help streamline your library management processes!