LA
Lizelle A.
Mid-Market (51-1000 emp.)
"Great Customer Service"
5/5
What do you like best about Follett Facilities Schedules?

They have the best customer service and actually listens to their customers. We are on the program the last 6 months and even my co-workers has commented on how easy user friendly the program is. Review collected by and hosted on G2.com.

What do you dislike about Follett Facilities Schedules?

There isn't really anything that I don't like. It has really been a very easy transition from our previous program to this one and it is super easy to use. Review collected by and hosted on G2.com.

Shaun B.
SB
Shaun B.
Mid-Market (51-1000 emp.)
"ML Schedules Works For Us"
5/5
What do you like best about Follett Facilities Schedules?

The software allows us more control than some of the other schedulers, and most importantly I am able to invoice directly from ML Schedules. Review collected by and hosted on G2.com.

What do you dislike about Follett Facilities Schedules?

It’s not as user friendly for internal users. Due to that, I’ve had some difficulty with adoption, especially in the athletics office probably due to the amount of events (practices) that’s need to be entered at one time. Review collected by and hosted on G2.com.

Scott W.
SW
Scott W.
Mid-Market (51-1000 emp.)
"ML Schedules is comprehensive yet easy to use!"
4.5/5
What do you like best about Follett Facilities Schedules?

ML Schedules offers a simple platform that is easy to navigate and includes tutorials for any situation that may occur as you are requesting or approving and billing. It was an easy transition for the groups requesting spaces on our campus. Review collected by and hosted on G2.com.

What do you dislike about Follett Facilities Schedules?

At this time I have yet to find anything I dislike. If there is something that may need tweaking in the program, through user suggestions, it is ever evolving in a beneficial way. Review collected by and hosted on G2.com.

Verified User in Education Management
AE
Verified User in Education Management
Mid-Market (51-1000 emp.)
"Small School Districts"
5/5
What do you like best about Follett Facilities Schedules?

The ease of use. The system is very easy to use and simplified so even without training you would know what you need to do. I can from a district that was using this and when I moved jobs they were using a google calendar and paper forms. I suggested this as it is so easy to use and within 2 weeks we had said yes and made the switch Review collected by and hosted on G2.com.

What do you dislike about Follett Facilities Schedules?

I truly can not think of one off of the top of my head. The system is very easy to use and the point of contact is constantly reaching out asking if we need help. If I do need help I can submit a ticket from our facility website and I get a response instantly. Review collected by and hosted on G2.com.

Verified User in Education Management
AE
Verified User in Education Management
Enterprise (> 1000 emp.)
"Great Program!"
5/5
What do you like best about Follett Facilities Schedules?

The ability to manage all of our campuses and rooms within from one location. Additionally my FAVORITE scheduling feature is the Custom Frequency that ALSO allows you to customize the times for each occurance! Please teach Google Cal this function...I'm dying over here! Review collected by and hosted on G2.com.

What do you dislike about Follett Facilities Schedules?

The calendar can be touchy, sometimes I just want to hover and I feel like it jumps to creating an event. NOT terrible, just can be slightly annoying when I'm in a hurry. Review collected by and hosted on G2.com.

Response from Annie Doherty of Follett Facilities Schedules

Hello! Thank you for this review! We are thrilled with your positive experience! Thank you for being a customer!

Verified User in Education Management
AE
Verified User in Education Management
Mid-Market (51-1000 emp.)
"Perfect Scheduling System"
5/5
What do you like best about Follett Facilities Schedules?

Our school has researched different companies to use for our scheduling system and this one was the best. We needed a system that merges all our calendars into one and this company was able to do so. They also have great customer service. Whenever we had a question, they got back to us quickly. I highly recommend them. Review collected by and hosted on G2.com.

What do you dislike about Follett Facilities Schedules?

I have no dislikes for this company at this time. Review collected by and hosted on G2.com.

Verified User in Primary/Secondary Education
AP
Verified User in Primary/Secondary Education
Mid-Market (51-1000 emp.)
"Works well for us"
4.5/5
What do you like best about Follett Facilities Schedules?

We use ML Schedule for a variety of operations: academic scheduling, tech problems and after school scheduling. It keeps everything in one place and online so there are no double bookings or missed problems Review collected by and hosted on G2.com.

What do you dislike about Follett Facilities Schedules?

Sometimes there is no enough space to write the tech problem we're having and our IT person is not prepared when they come to fix it Review collected by and hosted on G2.com.

Verified User in Primary/Secondary Education
AP
Verified User in Primary/Secondary Education
Mid-Market (51-1000 emp.)
"ML Schedules - easy to use!"
4/5
What do you like best about Follett Facilities Schedules?

ML Schedules has been so easy to use for myself as an admin and four our users to book spaces. It has also integrated with our system very easily. Review collected by and hosted on G2.com.

What do you dislike about Follett Facilities Schedules?

Nothing jumps out at me as a negative why I dislike them! Review collected by and hosted on G2.com.

SP
Sandra P.
Mid-Market (51-1000 emp.)
"Top Notch Customer Service"
4.5/5
What do you like best about Follett Facilities Schedules?

ML Schedules Customer Service Team is Top Notch. They are always quick with a response and incredibly helpful. Review collected by and hosted on G2.com.

What do you dislike about Follett Facilities Schedules?

Sometimes I receive an error on certain pages, however, Customer Service is always quick to resolve any issues. Review collected by and hosted on G2.com.

Verified User in Education Management
AE
Verified User in Education Management
Mid-Market (51-1000 emp.)
"ML Schedules"
5/5
What do you like best about Follett Facilities Schedules?

We are new to ML Schedules, but we have been very happy so far. It is very easy to navigate and is very user friendly. Review collected by and hosted on G2.com.

What do you dislike about Follett Facilities Schedules?

There is not one thing that sticks out as a dislike. We had a few glitches with the integration in the beginning, however, ML Schedules customer support team has been great in handling the situations. Review collected by and hosted on G2.com.