I like that the product is simple and easy to use. Unlike other CRM products out there which are over the top with so many functions and options, I found Folk to do exactly what I was after without the clutter and overwhelming experience I felt trying other CRM softwares Review collected by and hosted on G2.com.

So far there is nothing that I dislike about the product. Review collected by and hosted on G2.com.

Email enrichment and unlimited contact database uploads Review collected by and hosted on G2.com.

Still has a lot of functional kinks to be worked out Review collected by and hosted on G2.com.

Enrichment feature that pull info from LinkedIn - both contact info as well as messages. Love that it intregrates with Outlook. Help desk is responsive and very helpful. Love how easy it is to use. Love the Zapier connection with calendly so all booked calls make it into the right group and place in the pipeline! Love that you can have people in different groups. Love the merge feature and that you can keep both emails! Review collected by and hosted on G2.com.

would love for emails sent from folk to also be captured in outlook. Would love to save messages straight form persons profile vs having to go into the msg area. I am sure they will get to that. Review collected by and hosted on G2.com.

The interface is excellent, and the integrations work seamlessly. I also appreciate the prompt customer service. Review collected by and hosted on G2.com.

The number of enrichment credits feels somewhat limited, and I also find that software upgrades happen a bit too often. Review collected by and hosted on G2.com.

The aesthetics and design of the app prove to be unique and exciting for someone with ADHD, but it’s just that. Aesthetics. Prepare to have your data lost. Surface without the substance. Review collected by and hosted on G2.com.

Warning DO NOT USE this app! They’ll loose YEARS of your data ( TWICE ) and they won’t have ways of retrieving it. It’s such a frustrating app to use. I was consistently in customer support threads for issues. Spent thousands of dollars for lead generation to application in Folk and it was all wiped right under me with no way of retrieving. So devastated and ultimately will leave and never come back. Review collected by and hosted on G2.com.

- The possibilities to create our own fields

- The possibility to create multiple workflow and pipe for both outreaching or project leading

- the based link with linkedin

- easy to use and setup Review collected by and hosted on G2.com.

- A lack of some basic features like automatic link with linkedin when send a message. We need to cut paste the message send to create an intercation et paste this one. Annoying !

- Setup automatic tasks and reminders when we go on pipeline (when i put my lead in this step it means i will do a mail in 15 days. Create a reminder automatically

- Select more than one lead to cut paste something in volume or create a reminder

- There is no space about tasks

So there are some natural and basics features that dont't exist and i am asking myself why though it seems to be logical to do it Review collected by and hosted on G2.com.

Building lists for various (and very different) purposes. Their Chrome extension makes extracting profile data from LinkedIn (I use this the most but also other platforms like Twitter and such) a breeze. It enriches your data on demand and enables sending email sequences to your top prospects. I use it daily and it was so easy to setup.

Oh and their customer support is on top of things and super speedy! Review collected by and hosted on G2.com.

Still a lack of native integrations with other tools but the workaround is to use automation tools like Zapier or Make to make it happen. Still a young offering, so there are a few CRM basics that are only launching now, like Deals (but it's launching now). Review collected by and hosted on G2.com.

It's super easy to get set-up, I also liked that you input your contacts and you can easily add contacts as you go, versus another similiar CRM that I tried that pulled ALL my emails that I'd ever sent. It's still early days and we've just added our team to folk so let's see but so far, so good! Review collected by and hosted on G2.com.

Still a little buggy, for example, syncing up when you add someone on LinkedIn and then you also email them, ensuring they merge etc could be improved. However, really love the enrich feature!! Review collected by and hosted on G2.com.

Good customer support

Love the Canban for sales funnel and flexible labelling systems

Intuitive

Integration with Linkedin and enrichment features are great Review collected by and hosted on G2.com.

More advice/ pre made templates for dashboards and reports would be good for beginners

The integration to google mail doesn't always pick up the interaction history - might be user error! Review collected by and hosted on G2.com.

I like the enrichment feature. Support is very prompt to help you organize and get the most use of the platform. So many APIs to gather data. Very competitive pricing. Review collected by and hosted on G2.com.

Sometimes it takes too long to load. Deciding which template to use could be more useful to know. Not overwhelming though, unlike many other platforms. Great mission. Review collected by and hosted on G2.com.