I find Folk to be very user-friendly; the layout is clear and simple, making it easy for me to maintain my contacts. Additionally, linking it with my calendar and email was easy, and it was easy to set up and include into my workflow. I use it frequently since it truly helps me stay organised, and the number of functions feels just appropriate for what I need without being overwhelming. Although I haven't needed customer service very much, when I have, the responses have been prompt and helpful. All things considered, Folk greatly improves the efficiency and smoothness of connection management. Review collected by and hosted on G2.com.

There are a couple things I dislike about Folk, even though it's generally simple to use and works well with my calendar and email. Certain jobs may feel constrained because some aspects that I anticipated are either absent or not as strong as I had wanted. Even though the setup was simple, it took longer than I anticipated to customise several features, and I've occasionally wished the interface had a little more flexibility. Although I don't frequently contact customer service, when I did, the responses were not as quick as I would have liked. These minor annoyances appear more frequently than I would like because I use Folk frequently. Review collected by and hosted on G2.com.

Folk supports my needs for a lightweight CRM for a small boutique consultancy. It's easy to implement (there's no implementation actually). Customer support was swift when I had a few questions about how to integrate with the rest of my tech stack. I use it as my primary CRM - integrating with my LinkedIn and G Suite accounts. I love how enrichment is integrated, smooth, and doesn't require me to go to external tools.

I've used the email campaigns a few times and probably need to use them more often.

I'm integrating with my Kit.com and Savvycal accounts to feed new prospects into my CRM. Plenty of power that I haven't tapped into yet (but plan to) Review collected by and hosted on G2.com.

Integration with linkedin can be flaky sometimes - but that's to be expected with how hard Linkedin is trying to block third-party players, especially smaller ones like Folk...

I'd love my Linkedin DMs to be integrated and to enable some Linkedin Automation (a la Dux Soup or Dripify) .

I'd also love a richer integration with Kit - e.g. bring over tags.

Enrichment is nice when it works, but there are cases where it leaves you hoping for a stronger (full waterfall?) enrichment capability. Review collected by and hosted on G2.com.

I like Folk CRM is not complicated. It's seamless, provides integrations and custom features that make day-to-day operations easy. As a serial social entrepreneur, a well-integrated CRM is essential and Folk makes it easy to know my ecosystem of connections. Review collected by and hosted on G2.com.

When emails are sent through Folk CRM, it does not automatically show as sent in email account such as outlook. Also, the plugin is GREAT, but would be beneficial if the Linkedin extension was integrated more in an IOS feature Review collected by and hosted on G2.com.

Whatsapp integration, tables, dashboards Review collected by and hosted on G2.com.

dashboard depth. also no drag and drop of the dashboards in the dashboard overview. dashboard itself lack calculations and AI creation imo Review collected by and hosted on G2.com.

It fits naturally into my workflow with the Chrome extension that lets me add and organize contacts straight from LinkedIn. The UI is clean, intuitive, and fast. Saving leads via one click on LinkedIn saves a lot of time. Review collected by and hosted on G2.com.

Creating deals still requires some manual work. I can save leads to lists in Folk with one click, which is great - but would be even better if deals could be created automatically.

To be fair, this is common with most CRMs. But since Folk feels so lightweight and smooth for tracking people and companies, I wish the deal pipeline had that same seamless experience. Review collected by and hosted on G2.com.

very easy to implement and use unlike Salesforce, Hubspot or even Pipedrive Review collected by and hosted on G2.com.

No Calendar - lacks a Dashboard where you can see what your da, week or month has - Dasboard should show who are the top activity contacts and the outstanding tasks and follow ups . Review collected by and hosted on G2.com.

They were not true to their word. I was promised something but that did not come through. Review collected by and hosted on G2.com.

Nothing much... needs to work on the number of credits provided. Review collected by and hosted on G2.com.

It's an amazingly powerful and inutitive tool to pull together all my LinkedIn contacts and to funnel them into manageable buckets for my CRM. Enrichment is amazing as well. Review collected by and hosted on G2.com.

I'd love more enrichment credits as a one off rather than having to upgrade. I'm not sure I can buy more credits. Review collected by and hosted on G2.com.

easy to use and fairly intuitive for old people Review collected by and hosted on G2.com.

getting set up properly and arranging all the automations Review collected by and hosted on G2.com.

Folk has become the central hub for our AI lab’s relationship management. It’s incredibly easy to organize partners, investors, and ongoing conversations without things slipping through the cracks. Review collected by and hosted on G2.com.

Email integrations can feel limited at times, and occasionally syncing takes a moment longer than expected. None of these issues are deal-breakers, but they’re areas that could be improved as the platform grows. Review collected by and hosted on G2.com.