# FMX Reviews **Vendor:** Facilities Management eXpress **Category:** [CMMS Software](https://www.g2.com/categories/cmms) **Average Rating:** 4.8/5.0 **Total Reviews:** 33 ## About FMX FMX: CMMS and Facilities Operations Software for Education, Government, and Commercial Organizations FMX is a cloud-based Computerized Maintenance Management System (CMMS) and facilities management platform designed to help organizations across K-12 and higher education, property management, manufacturing, state and local government, healthcare, hospitality, and faith-based organizations improve operational efficiency, extend asset lifespan, and make data-driven decisions about capital investments. What FMX Does FMX centralizes work order management, preventive maintenance scheduling, asset tracking, fleet management, warehouse management, IT management, capital planning, event management, and rental and reservation management into a single, configurable platform. It is purpose-built for facility and maintenance teams who need actionable data to prioritize work, justify budgets, and demonstrate their department's impact to leadership. Core Capabilities - Work Order Management: Facility staff and end users can submit maintenance requests through intuitive, configurable forms on any device. Technicians resolve tickets in the field via mobile app, logging labor time, parts used, and costs. All resolution data rolls up automatically to asset-level reporting. - Preventive Maintenance: Schedule time-based or meter-based PMs for any asset or piece of equipment. Attach unique inspection checklists to each task to reduce process variation, ensure compliance, and extend equipment lifespan. - Asset Management: Maintain a complete digital record of every asset, including location, condition, acquisition cost, expected useful life, and associated documents, images, and service history, in one searchable system of record. - Capital Planning and Forecasting: FMX's capital planning dashboard aggregates asset data to project replacement timelines and costs by year. Facilities directors can model multiple budget scenarios, identify funding gaps, and present defensible capital expenditure forecasts to finance and leadership. - Mapping: Visualize assets, work orders, inventory and spaces on custom floor plan or geo-based maps. Color-coded pins mark exact locations while active work orders and PMs display geographically so technicians can plan efficient routes. Community members can report issues through a public, map-based portal without an FMX account. - Rental and Reservation Management: Allow staff and community members to book rooms, spaces, and equipment directly through FMX. Manage event logistics, coordinate cross-departmental needs, and process payments, all in one system. - Inventory and Parts Management: Manage parts, supplies, and consumables across one or multiple storerooms. Technicians log parts used directly on work orders, triggering automatic inventory deductions. Low-stock alerts, reorder thresholds, and vendor records keep critical parts available and purchasing workflows on track. - Fleet Management: Track and maintain vehicles alongside facility assets in a single system. Schedule meter-based or time-based PMs for vehicles, log mileage and fuel usage, manage repair history, and control fleet-related costs without managing a separate system. - IT Asset Management: Extend request and asset tracking beyond physical facilities to IT. Staff can submit technology-related service requests, IT teams can manage hardware and software asset records, and all IT work flows through the same configurable platform used for facilities operations. - Reporting and Analytics: Generate configurable reports and dashboards across work orders, assets, labor, costs, and maintenance history. Facilities directors can track team performance, identify recurring issues, and pull the operational data needed to justify budgets and support leadership decisions. Who Uses FMX - K-12 and higher education: School districts and universities use FMX to manage facilities across multiple campuses, streamline community requests, coordinate events, and meet compliance requirements. - Property management: Commercial and residential property managers use FMX to track tenant work orders, manage preventive maintenance across properties, and reduce deferred maintenance costs. - Manufacturing: Facilities and maintenance teams in manufacturing environments use FMX to reduce equipment downtime, enforce PM schedules, and support audit-ready record-keeping. - State and local government: Municipal and county facilities teams use FMX to manage public buildings, parks, and infrastructure, improving service request transparency, maintaining compliance documentation, and making the case for capital budget allocations to elected officials and administrators. - Other private sector organizations: Healthcare systems, faith-based organizations, hospitality groups, and other multi-site commercial organizations use FMX to centralize facilities operations, reduce equipment downtime, manage work across locations, and generate the reporting needed to control costs and support budget decisions. Key Differentiators - Intuitive, easy-to-use interface that drives adoption across both maintenance teams and non-technical staff - One configurable platform for facilities, maintenance, IT, and fleet teams to manage their operations, assets, and long-range planning without stitching together multiple systems - Mobile experience built for technicians in the field - Built-in reporting that surfaces the data facility leaders need to advocate for their teams and budgets - Fast implementation with dedicated onboarding support - Highly configurable without IT involvement - Outstanding customer service reflected in a 98% customer satisfaction rating, 97% renewal rate, and 2-hour support response time Bottom Line FMX moves facility, maintenance, IT, and fleet teams from reactive to proactive operations, giving them one platform to manage work, events, and long-range planning while controlling costs and demonstrating their department's impact to leadership. With a 98% customer satisfaction rating and 97% renewal rate, it is a proven choice for organizations in K-12 and higher education, state and local government, property management, manufacturing, healthcare, hospitality, and faith-based organizations. ## FMX Pros & Cons **What users like:** - Users find FMX to be very **user-friendly** , making it easy to start using and manage work orders efficiently. (12 reviews) - Users value the **outstanding customer support** from FMX, ensuring timely assistance for their queries and concerns. (9 reviews) - Users appreciate the **easy-to-use calendar** that streamlines task management and improves workflow efficiency. (7 reviews) - Users love the **high customizability** of FMX, making it adaptable for both simple and complex needs. (6 reviews) - Users highlight the **efficiency** of FMX in streamlining maintenance tasks and enhancing productivity across teams. (4 reviews) - Intuitive (4 reviews) - Solution Comprehensive (4 reviews) - Users appreciate the **ease of entering work orders** in FMX, facilitating efficient tracking and management of tasks. (4 reviews) - Asset Management (3 reviews) - Customization (3 reviews) **What users dislike:** - Users experience **feature overload** , finding it challenging to manage the many tools and lacking prompt support for improvements. (3 reviews) - Users find FMX lacking in **features** , with requests often going unaddressed and limited functionality impacting their experience. (3 reviews) - Users face persistent **work order issues** due to inadequate support and unmet improvement suggestions affecting functionality. (3 reviews) - Users find FMX to be **very expensive** , particularly regarding additional features that strain their budgets. (2 reviews) - Users experience **implementation delays** , indicating a need for more flexible customer support during the startup phase. (2 reviews) - Poor Customer Support (2 reviews) - Slow Performance (2 reviews) - Access Issues (1 reviews) - Asset Management Issues (1 reviews) - Complexity (1 reviews) ## FMX Reviews ### 1. Reliable Operations Software with Outstanding Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Billie Sue D. | Learning Resource Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2026 **What do you like best about FMX?** What I like best about FMX is that it gives us one central place to manage operations, communication, and accountability across the division. It has helped improve organization, tracking, preventive maintenance, inventory management, and response time while also creating better visibility for staff, faculty, and administration. FMX has become more than just a work order system for us — it supports planning, documentation, budgeting, asset tracking, and overall lab operations. The flexibility of the system allows us to adapt workflows to fit the needs of our instructional labs while keeping everything documented and easy to track. One of the biggest strengths is that it helps move requests and projects from “hallway conversations” into a structured process so items are less likely to get missed. **What do you dislike about FMX?** One challenge with FMX is the equipment search feature worked better for searching by asset numbers, as that would make locating equipment faster and easier. **What problems is FMX solving and how is that benefiting you?** FMX helps us keep track of preventive maintenance, inventory, equipment, and operational workflows in one system, which improves organization, accountability, and consistency across our labs. It also helps ensure tasks are documented and less likely to be missed. One area that would greatly benefit our operation would be adding a way to report missing tools directly during planned maintenance execution. We inventory 36 toolboxes with approximately 104 tools each, so having a built-in missing tool reporting feature tied to PMs would improve tracking and efficiency significantly. ### 2. Easy Integration, Intuitive Product, and Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Mike M. | V.P. of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2026 **What do you like best about FMX?** I love the entire system and people! Easy to set-up and integrate other systems' data. It has transformed how we operate our facilities from top to bottom. The entire school system is on board with using it due to its ease of use. Great facilities usage calendar that is easily navigable with the filter feature. Schedule request system that can produce auto-generated work orders which streamlines the process and reduces work for the requester. We use all features multiple times per day, but primarily use maintenance requests, schedule requests, calendar, planned maintenance, work list and to do lists the most. Outstanding customer technical support! I wouldn't use anything else after purchasing this. **What do you dislike about FMX?** I really don't have anything...worse thing that I can say is that they continue to work on a small glitch in the auto-generated workorder from the schedule request tab, but I get feedback and I am confident it will be solved soon. **What problems is FMX solving and how is that benefiting you?** We never had total buy-in from our faculty and staff when using a competitor's brand. It is so easy to use and train people on that it is used by almost everyone in the organization. It's easier for them to use FMX and know they will get feedback on the status of their request than to email or address a situation when they see you in the hallway. ### 3. Well-Organized System with Smooth Multi-Admin Access **Rating:** 5.0/5.0 stars **Reviewed by:** Tori G. | Administrative Assistant/Communications Specialist, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2026 **What do you like best about FMX?** It is very organized and more than one administration can use the system at a time. **What do you dislike about FMX?** The calendar is hard to read and the import of calendars is also hard to read. **What problems is FMX solving and how is that benefiting you?** Facility scheduling! This is my main (am the admin for everything though) department and it has made scheduling so much easier and virtually no double bookings. We also us it for maintenance and custodial needs, tech needs, and now transportation. With this many departments working out of the same system and some of them even overlapping we have minimal issues. So much time has been saved and the system itself has been easy to integrate into our school. Staff member who thought they would never use it, log into FMX every week. Community members are regular users as well. FMX has become part of our onboarding process for new staff members as well. From teachers to bus drivers, everyone gets their own account assigned to them. ### 4. Unparalleled Flexibility and Top-Notch Customer Service from FMX **Rating:** 5.0/5.0 stars **Reviewed by:** Eric A. | Director of Operations & Transportation, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2026 **What do you like best about FMX?** The depth, breadth and flexibility of the FMX platform is unparalleled in the industry. On top of that, their customer service is second to none! Furthermore, their commitment to remain cutting edge in the CMMS world is bringing useful and important enhancements to the system. **What do you dislike about FMX?** I have yet to find something I dislike about FMX. When I have discovered user issues they have always been addressed right away or I have found that they are already in the works to being fixed! **What problems is FMX solving and how is that benefiting you?** At our school district we use FMX as a single portal for all requests. This includes all requests for scheduling, maintenance and technology. In addition, we make great use of the ability to track our utilities, resources, assets, and feed all of this into the capital planner module. Having a single portal to feed all of the above into and then have it tracked, proper staff notified and provide a system that allows for communication directly to the necessary people is a true time saver. ### 5. Easy for Staff to Use, with Great Customization **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2026 **What do you like best about FMX?** I appreciate the ability to customize the product and how easy it is for our staff to use. Support is also very responsive and thorough in providing solutions. **What do you dislike about FMX?** The system falls short when it comes to generating notifications or alerts for upcoming/past-due items, and it also doesn’t offer a way to host technical documentation or a knowledge base. As a result, users don’t have a self-service option to find answers before submitting a request. **What problems is FMX solving and how is that benefiting you?** It’s the primary place we use for many types of requests, and it’s easy to use, which makes onboarding new employees straightforward. The option to submit requests via email and communicate that way is also a real benefit. The calendar for schedule requests is helpful as well, since it allows us to post updates to other sources (website, calendar of events, etc.) in real time, which is very beneficial. ### 6. FMX Simplifies Work Order Tracking with Customizable Reminders **Rating:** 5.0/5.0 stars **Reviewed by:** Sandie P. | Indirect Purchasing & Facilities Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2026 **What do you like best about FMX?** FMX simplifies tracking our daily work order tickets with customizable reminders. Previously, we managed our tasks using an Excel spreadsheet. When I do have an issue, customer service responds quickly and is easy to work with. **What do you dislike about FMX?** I dislike the recent changes in admin settings. There are now many more steps to make changes that were simple just a few months ago. **What problems is FMX solving and how is that benefiting you?** The convenience of tracking issues in the building and reminding us of our preventative maintenance throughout the year. ### 7. FMX Scales Well and Keeps Us Organized, Backed by Fast Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Becky M. | Central Operations Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2026 **What do you like best about FMX?** FMX scales well for our needs, keeps us organized and aligned, and comes with great response times from customer service. **What do you dislike about FMX?** A couple of times, we’ve found it to be an all-or-nothing option. It also doesn’t keep reminders for repetitive items that time out (calendar-wise). **What problems is FMX solving and how is that benefiting you?** FMX has helped us solve scheduling issues, implement preventative maintenance, and set up approval workflows for work orders, so we’re working more efficiently and fewer things slip through the cracks. ### 8. Go FMX! **Rating:** 5.0/5.0 stars **Reviewed by:** Miles T. | Director Buildings, Grounds, Transportation & Security, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2025 **What do you like best about FMX?** FMX is very easy to use in all modules. Work flow is easy to track. The support staff is awesome to speak with as they always have solutions on hand or are quick to find one when needed. I used another provider before and it was a mess. We use multiple modules, but we get the most use out of the Work Order module which we use daily. This allows us to track progress on issues and make sure they are followed up with and resolved in a timely manner. I had some reservations when switching from the other platform but the success team was able to complete the work for us and provdied for a quick, seamless intergration. **What do you dislike about FMX?** After using this platform for three years the toughest part was the start up, but again the success team was able to a majority of this work so we were able to hit the ground running. **What problems is FMX solving and how is that benefiting you?** FMX has made our work order process very smooth. Training new staff takes a very little amount of time. ### 9. Over the Moon with FMX! **Rating:** 5.0/5.0 stars **Reviewed by:** Johnny P. | Director, Facilities Operations and Maintenance, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2025 **What do you like best about FMX?** The implementation was seamless with outstanding customer support, and the software’s versatility—from maintenance requests to mapping and capital planning—makes it a real value across multiple departments. **What do you dislike about FMX?** So far, very little—the platform is feature-rich, and we’re still exploring its full potential. The only challenge is that with so many useful tools, it takes time to roll out everything campus-wide. **What problems is FMX solving and how is that benefiting you?** It's the one place for the school community to request maintenance assistance and receive timely feedback on the progress of their request. ### 10. We use FMX to schedule our facilities and it has worked well and has cut down on a lot of confusion. **Rating:** 4.5/5.0 stars **Reviewed by:** Neal A. | Buildings and Grounds Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2025 **What do you like best about FMX?** The calendar is easy to use and to see what is coming up on a given day, where the activity is, etc. **What do you dislike about FMX?** It is probably just the fact that we don't use it enough or explore the options enough, but the system can at times be a little cumbersome or difficult to understand. The approval process for example, who gets emailed, who approves what etc. can be a little confusing at times for me. **What problems is FMX solving and how is that benefiting you?** Before we were using FMX we would constantly have multiple groups scheduled in the same area which would sometimes lead to an argument about who's turn it was. This has cut down on a lot of those interactions. ### 11. Started Strong but Waning **Rating:** 3.0/5.0 stars **Reviewed by:** Brett P. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2025 **What do you like best about FMX?** FMX was very easy to implement and the process was quite quick compared to some other software platforms. Early in our use the customer support team was fantastic and really worked with us to tailor the system for our needs. We really like that we can funnel reactive maintenance, tech requests, preventative maintenance and a central calendar system into one site. It is very simple for our staff to learn and use and they do so daily. The equipment function has really allowed us to have build histories for what was done when which really helps with troubleshooting and future planning. The PM section has allowed us to easily develop a very robust and comprehensive planned maintenance approach. **What do you dislike about FMX?** Early on in our relationship, FMX felt like an attentive partner and was very open to suggestions and product development. We also had someone assigned to us who made regular checks to see what we needed or to get feedback. But, as with many software companies, apparently the growth of the product has not been met with growth in customer support or attention. Suggestions for improvement are generally met the "black hole" treatment. Nobody ever proactively contacts us. Improvements suggested several years ago and were promised to be delivered over a year ago still don't exist. Every time I contact someone, I seem to have a different rep who is servicing my needs. It felt like a young and energetic Dude Solutions when I first started with FMX but is degrading into a "Brightly" lack-of-attention and seeming care for the client needs. Probably the significant price increase or inevitable buyout will be soon to follow. Sad.... **What problems is FMX solving and how is that benefiting you?** Central calendar and scheduling, two-way real time communications for work requests, PMs tied to equipment and vice-versa. ### 12. FMX features a user-friendly design, a helpful calendar screen, and responsive support **Rating:** 5.0/5.0 stars **Reviewed by:** Eric G. | Procurement, Records and Asset Manager and Open Records Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2025 **What do you like best about FMX?** FMX's interface is highly intuitive, making it accessible for both experienced and new users. The system is highly customizable. The clean design and user-friendly navigation ensure that users can quickly learn who to utilize all the features. The Calendar screen is particularly valuable, offering an easy-to read overview of schedules and availability with just a quick glance. FMS offers a range of support options including phone and email support. The support team is responsive and knowledgeable, providing quick resolutions to any issues. **What do you dislike about FMX?** I have not found anything that I dislike about the system. **What problems is FMX solving and how is that benefiting you?** Easy tracking of the status of work orders and the schedule and availability of various district facilities. ### 13. FMX Brought us out of the dark ages and made us completely paperless. **Rating:** 4.5/5.0 stars **Reviewed by:** Brandi S. | Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about FMX?** The paperless work order system and ease of entering work orders. The ability for our Technicians to see their work orders in real time and prioritize them and streamline the finalizing process. **What do you dislike about FMX?** I feel the reports do not detail out all the info we are looking for but I am sure each organization is different with what info they need. We are unique in the fact that we have so many purchases and transactions that need to be loaded. The ability to add a credit invoice would be helpful as we sometimes to make returns and want the cost figures correct on the work orders. **What problems is FMX solving and how is that benefiting you?** None at the moment. ### 14. FMX is a useful, web-based MMS that has useful standard and customizable features. **Rating:** 5.0/5.0 stars **Reviewed by:** John S. | Assistant Facility Director, Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2024 **What do you like best about FMX?** FMX benefits include: Web-based, search filters on home screens, custome fields. It is easy to seach for past or present requests. I am able to customize portoions of the system to include fields that are specific to our organization. The staff have been very knowledgable about the abilities and limitaitons of their product. If I were given the opportunity to choose a MSS again, it would be very dificult to persuade me to choose something other than FMX. Changing over to FMX was a good experience, and the FMX team were major contributors to the success. **What do you dislike about FMX?** There are some features that I have used on other platforms that would be nice to implement in FMX. I would like to track purchases and labor hours seperatly from a responce, or have a dedicated messaging feature and have responces be strictly for logging KPI seperating them from messaging. Another thing that would be nice in the maintenance requests is to activate a customized alert to notify on specific dates and times that is not associated with a due date. The work around on these two items are a little cumbersome but not a deal breaker. **What problems is FMX solving and how is that benefiting you?** FMX makes it possible for staff members to request repairs. We can track logs of which maitenance items have been finalized. I was able to eliminate several different paper request forms and have everything avaialble on one home page. ### 15. Work Flow and Scheduling management needs SOLVED with FMX!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Brian L. | Director of Facilities and Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about FMX?** We’ve been using FMX Work Management Solution for over four years, and it has transformed our entire approach to maintenance and facility management. The platform is incredibly user-friendly and flexible, adapting seamlessly to our needs. Scheduling preventive maintenance tasks, tracking work orders, and managing our assets has never been easier. FMX's real-time reporting and analytics give us valuable insights into our operations, allowing us to make data-driven decisions that have boosted our team's productivity and efficiency. One of the standout features is the level of customization FMX offers. We can tailor the system to align perfectly with our workflows, which has streamlined communication and improved coordination across departments. Our technicians appreciate the mobile-friendly design, which lets them access work orders and update statuses directly from the field. The customer support from FMX has been exceptional, with quick response times and knowledgeable staff who genuinely care about helping us get the most out of the platform. Thanks to FMX, we've been able to reduce downtime, cut costs, and maintain a smoother, more organized workflow. FMX Work Management Solution is a game-changer for anyone looking to elevate their maintenance and facility management processes. Highly recommended! Brian Leonard Three Rivers Community Schools Three RIvers, Michigan **What do you dislike about FMX?** The implementation process could benefit from additional flexible customer support options as an added feature. **What problems is FMX solving and how is that benefiting you?** One of the standout features is the level of customization FMX offers. We can tailor the system to align perfectly with our workflows, which has streamlined communication and improved coordination across departments. Our technicians appreciate the mobile-friendly design, which lets them access work orders and update statuses directly from the field. ### 16. Valuable system, but not perfect ...neither are we:) **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about FMX?** I appreciate the comprehensive nature of FMX. There is a lot packed into the base package and can be enhanced with additional module at a cost. **What do you dislike about FMX?** While doing many things, there are opportunities to have more feature rich modules. In particular, the technology and maintenance requests. I have given suggestions and requests, but they just go on a list. As a tech director, I left a solid helpdesk software application to adopt FMX since it was a part of the suite and we wanted to minimize the number of systems for our employees. It was taking a step or two backwards. The speed of FMX could be improved as well. **What problems is FMX solving and how is that benefiting you?** The scheduling of events and the integration of our hvac system works wonderfully! This saves time and money! ### 17. FMX is a great product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 31, 2025 **What do you like best about FMX?** We like using FMX for all our facility information. It has been a very effective tool for our staff to log facility tickets. Great trending tool as well. **What do you dislike about FMX?** We are currently not experiencing any issues with FMX at this time. **What problems is FMX solving and how is that benefiting you?** We use FMX to log facility issues and this has been a very effective tool. We can trend problems and also track expenses associated with a ticket and site. ### 18. Hillcrest FMX experience **Rating:** 5.0/5.0 stars **Reviewed by:** Calvin C. | Facility Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2025 **What do you like best about FMX?** The software has been extremely helpful with ability to manage our church assets and maintenance request in a timely manner **What do you dislike about FMX?** It takes time to keep on top of the input of data, which is a management issue on my part. **What problems is FMX solving and how is that benefiting you?** It keeps me on track in managing the facility in a timely manner. I am then able to work order the facility requests so then I can move on to keeping the care of the facility as my highest priority ### 19. Wonderful Software Program, very user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Gwyn B. | Administrative Assistant to the Maintenance department, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2025 **What do you like best about FMX?** It is very easy to get started and once everything is input, it is very easy to use. Everything is within reach, quickly. **What do you dislike about FMX?** The cost, unfortunately it is very expensive. **What problems is FMX solving and how is that benefiting you?** For me, the it solves looking up equipment. Since I have input and continue to input all services and anything else we need to file on equipment it is super easy to find out anything we need to know at any time. ### 20. FMX Solutions and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick C. | Central Building Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about FMX?** We have their Maintenance and Scheduling modules for our 8 locations, and we could not be more impressed with the process of designing workflows, disciplined communication, and support. FMX staff has bent over backward to help us set up and improve our solutions. Their support team and account managers are always available to help us work through issues and provide clarity on potential workflow improvements and training. I have been in the corporate world for over 50 years, and without a doubt, FMX support is the most professional and exceptionally responsive I have ever dealt with. You can not go wrong with their offerings. **What do you dislike about FMX?** It might sound contrived, but I can't offer anything. **What problems is FMX solving and how is that benefiting you?** We are improving our maintence work order submission forms. As we expand the use of the work order process, we have identified a need to simplify the form to make participation less challanging. ### 21. Very User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about FMX?** FMX is very user friendly. I love that it can be customized to be as simple or as complex as you want it to be. **What do you dislike about FMX?** The cost to add on additional features is pretty pricey, especially for small school like us, and especially when a lot of our money coming in is defined by the state and not us. **What problems is FMX solving and how is that benefiting you?** Staff communicating issues through the work order system instead of just telling us word of mouth or texting us. ### 22. Friendly Software **Rating:** 5.0/5.0 stars **Reviewed by:** Mimi D. | Auxiliary Systems Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about FMX?** FMX is very user friendly and when showing collegues how to navigate their features they are not overwhelmed by the user interface. When I have a question FMX offers great customer support in a very timely manner. We use different features frequently and we like to have our users to find easily navigate the software with out feeling overhwhelmed. **What do you dislike about FMX?** At times FMX takes a while to load a page. **What problems is FMX solving and how is that benefiting you?** FMX is making it easier for us to use their inventory module, and work orders utilizing the maps. ### 23. FMX has made my job easier **Rating:** 4.0/5.0 stars **Reviewed by:** Donna S. | Administrative Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about FMX?** Easy to use, customizable fields so that I can collect specific information **What do you dislike about FMX?** I'm not able to create a maintenance request directly from the schedule REQUEST module (I can in schedule OCCURRENCES, but I don't use that function as much as I do the request screen) **What problems is FMX solving and how is that benefiting you?** It allows us to track work completion; provide organized scheduling of events and vehicle use ### 24. FMX has consistently been very pleasant to interact with and excellent customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Pat T. | Fixed Asset Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about FMX?** They are local in Ohio and easy to contact by email or phone and they respond within a very reasonable time. **What do you dislike about FMX?** I have not experience anything negative with FMX. **What problems is FMX solving and how is that benefiting you?** FMX software allows us to handle all of our inquiries from 50 buildings to myself in very organized and efficient manner. It immediately solved the process we had prior to FMX which which me receiving inquiries very fragemently. ### 25. FMX is a very in depth and resourceful work order system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about FMX?** FMX is very user friendly for our requesters and technicians. Customer service is very prompt when having any questions or concerns with the system. **What do you dislike about FMX?** FMX doesn't have any flaws. Work order system is simple and indepth. **What problems is FMX solving and how is that benefiting you?** FMX is a very efficient system for day to day planned meintenace and work order request for our Buildings technicians. ### 26. It really keeps me on track. **Rating:** 5.0/5.0 stars **Reviewed by:** David D. | facility manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about FMX?** It keeps me from forgetting needed tasks and makes scheduling flexible. **What do you dislike about FMX?** I can't think of anything I object to off hand. **What problems is FMX solving and how is that benefiting you?** organization and scheduling are a major help ### 27. Very Useful software **Rating:** 4.5/5.0 stars **Reviewed by:** Alexis K. | Enterprise (> 1000 emp.) **Reviewed Date:** January 12, 2024 **What do you like best about FMX?** The ability to pull up previous tickets. I have had trouble with users stating that they have entered requests from weeks ago and have not been helped and Ive always had an easy time locating tickets in FMX. **What do you dislike about FMX?** The site can glitch and if im writing up a ticket and go to submit it everything will disappear automatically. That is very frustrating when I am taking multiple calls and have to enter multiple tickets at one time. **What problems is FMX solving and how is that benefiting you?** It is assisting with capturing users requests. Most of the time, individuals have a difficult time with inputting a ticket, but with FMX, everything is laid out in a nice format which makes it easy for the user to write what issue they are having and how they need assistance. ### 28. FMX allows my school system a form of communication that allows us to flow substantially **Rating:** 4.5/5.0 stars **Reviewed by:** Sabana V. | Enterprise (> 1000 emp.) **Reviewed Date:** January 11, 2024 **What do you like best about FMX?** It allows me to have communication between the user and me. I love how I can make a maintenance request and put a technology request in with the same system. **What do you dislike about FMX?** Not very end user-friendly. Staff members don't know they don't need to put their name in the "On behalf of" field. **What problems is FMX solving and how is that benefiting you?** It allows multiple users to contribute to a ticket. With this communication can be flawless. ### 29. So Customizable **Rating:** 5.0/5.0 stars **Reviewed by:** Todd P. | Database Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2021 **What do you like best about FMX?** FMX has integrated the school's maintenance, event scheduling, kitchen, custodial, and IT departments into one collaborative platform. FMX has provided the configuration available to fine-tune their day-to-day workflow. When events come in (or change), all the involved people gain the notification and details they need to get the job done. **What do you dislike about FMX?** It is so customizable there is a learning curve customizing the forms, you can customize the users and it's a continuous improvement. We went from paper to GoFMX and it was a big jump for our faculty and staff. **Recommendations to others considering FMX:** They offer a free trial period. This is really what sold me on the product. I knew it could do what we need it to do. **What problems is FMX solving and how is that benefiting you?** FMX has integrated the school's maintenance, event scheduling, kitchen, custodial, and IT departments into one collaborative platform. FMX has provided the configuration available to fine-tune their day-to-day workflow. When events come in (or change), all the involved people gain the notification and details they need to get the job done. FMX has also greatly increased the efficiency of working with the outsourced custodial staff. When the maintenance team notices a problem, rather than flagging down a custodian in the hallway, they can assign them to a request and the custodian receives an instant notification. ### 30. Works for our large campus **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Mid-Market (51-1000 emp.) **Reviewed Date:** December 23, 2021 **What do you like best about FMX?** It doesn't take a long time to load, it is easier to use than our previous management software. I can even access from my phone if I am unable to get to a computer. **What do you dislike about FMX?** I haven't found anything that I don't like so far. **What problems is FMX solving and how is that benefiting you?** Nothing is overbooked and I can see the complete schedule of events easily when I first log in. ### 31. New user on FMX **Rating:** 4.0/5.0 stars **Reviewed by:** Jamie C. | Senior Office Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2019 **What do you like best about FMX?** Now that we are in a mutli-site environment - it's helpful to be able to see all campus calendars in one place. Love the ease of the search and copy features also. Plus you can build lead/lag (setup/tear down) time into an event and still post the actual event start/stop time without confusion. **What do you dislike about FMX?** Not being able to edit just one occurrence of a reoccurring schedule without making a copy of it - editing it and then deleting the one occurrence you changed. **Recommendations to others considering FMX:** Involve the end users when building the initial setup - use the names they use for their rooms/buildings etc. **What problems is FMX solving and how is that benefiting you?** In a multi-site environment it facilitates approvals and getting all the right support departments in the loop (AV, Food service etc). ### 32. Fast and Easy Resource Management **Rating:** 5.0/5.0 stars **Reviewed by:** Brad R. | Database Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2018 **What do you like best about FMX?** The software itself is great, but by far the best part was working with our implementation specialist. She was fast, reliable, and responsive, and I'd have to say that she is probably the best vendor I've worked with. **What do you dislike about FMX?** Setting up some of the user permissions and notifications can be a bit cumbersome. **Recommendations to others considering FMX:** Go for it! Their implementation team is top notch! **What problems is FMX solving and how is that benefiting you?** We use FMX to schedule shared resources and manage technology requests. We replaced existing, in-house, legacy systems with great success. ### 33. We have been about a year, very happy with its features and benifits. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2016 **What do you like best about FMX?** Stable could based solution, customer service is top nothch! **What do you dislike about FMX?** Not much! Would love to have a smart-phone app. **What problems is FMX solving and how is that benefiting you?** We didn't have a work order request system or much in the way of maintenance records before FMX. ## FMX Discussions - [Is FMX only a CMMS, or does it support teams beyond maintenance?](https://www.g2.com/discussions/is-fmx-only-a-cmms-or-does-it-support-teams-beyond-maintenance) - 1 comment, 1 upvote - [How does FMX pricing work and what's included in each tier?](https://www.g2.com/discussions/how-does-fmx-pricing-work-and-what-s-included-in-each-tier) - 1 comment, 1 upvote - [What kind of customer support does FMX provide after go-live?](https://www.g2.com/discussions/what-kind-of-customer-support-does-fmx-provide-after-go-live) - 1 comment, 1 upvote - [How long does FMX implementation typically take, and what does onboarding include?](https://www.g2.com/discussions/how-long-does-fmx-implementation-typically-take-and-what-does-onboarding-include) - 1 comment, 1 upvote - [What is the difference between a CMMS and a facilities management platform like FMX?](https://www.g2.com/discussions/what-is-the-difference-between-a-cmms-and-a-facilities-management-platform-like-fmx) - 1 comment, 1 upvote - [View FMX pricing details and edition comparison](https://www.g2.com/products/fmx/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-25+15%3A46%3A10+-0500&secure%5Bsession_id%5D=c9e2a667-d2c2-48d7-8f92-e21eb219035a&secure%5Btoken%5D=156702521b2fc9b835bd5ba6474c2d222d92e4b4537de5ab2dcb6d5eaca6a048&format=llm_user) ## FMX Integrations - [Admin](https://www.g2.com/products/google-admin/reviews) - [ArbiterSports](https://www.g2.com/products/arbitersports/reviews) - [Avigilon Alta](https://www.g2.com/products/avigilon-alta/reviews) - [Avigilon Unity](https://www.g2.com/products/avigilon-unity/reviews) - [Big Teams](https://www.g2.com/products/big-teams/reviews) - [Blackbaud Altru](https://www.g2.com/products/blackbaud-altru/reviews) - [Bound](https://www.g2.com/products/bound-2025-05-19/reviews) - [EventLink](https://www.g2.com/products/eventlink/reviews) - [Jamf](https://www.g2.com/products/jamf/reviews) - [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews) - [Mosyle](https://www.g2.com/products/mosyle/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Oracle JD Edwards EnterpriseOne](https://www.g2.com/products/oracle-jd-edwards-enterpriseone/reviews) - [RankOne](https://www.g2.com/products/rankone/reviews) - [rSchoolToday](https://www.g2.com/products/rschooltoday/reviews) - [SAML Single Sign-On](https://www.g2.com/products/saml-single-sign-on/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Veracross](https://www.g2.com/products/veracross/reviews) - [Zonar](https://www.g2.com/products/zonar/reviews) ## FMX Features **Asset Definition** - Asset Register - Asset Tracking - Relationships - Asset Tracking - Costs - Asset Tracking **Generative AI** - AI Text Summarization - AI Image-to-Text **Before the Job** - Calendar - Dispatch - Roles - Booking **Asset Tracking** - Location - Asset Tracking - Status - Asset Tracking - History - Asset Tracking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **Agentic AI - Asset Tracking** - Natural Language Interaction **Agentic AI - Facility Management** - Autonomous Task Execution **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **CMMS Platform Features** - Work Order Management - Preventative Maintenance (PM) - Materials Management - Equipment Breakdown Reports - Approval Management - Task Templates - Compliance Auditing - Vendor Management - Reporting & Dashboards **Facility Management Platform Features** - Maintenance Planning - Facility Inventory Management - Vendor Management - Service Request Portal - Reporting & Dashboards - Facility Document Storage - Mobile Field Access ## Top FMX Alternatives - [MaintainX](https://www.g2.com/products/maintainx/reviews) - 4.8/5.0 (1,498 reviews) - [Limble](https://www.g2.com/products/limble/reviews) - 4.8/5.0 (677 reviews) - [UpKeep](https://www.g2.com/products/upkeep/reviews) - 4.5/5.0 (1,091 reviews)