--- title: OpenBlue Insights Reviews meta_title: 'OpenBlue Insights Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how OpenBlue Insights works for a business like yours. aggregate_rating: rating_value: 3.8 review_count: 5 scale: '5' date_modified: '2026-08-12' parent_category: name: Business Intelligence url: https://www.g2.com/categories/business-intelligence --- # OpenBlue Insights Reviews **Vendor:** Johnson Controls **Category:** [Location Intelligence Software](https://www.g2.com/categories/location-intelligence) **Average Rating:** 3.8/5.0 **Total Reviews:** 5 ## About OpenBlue Insights Johnson Controls OpenBlue turns data into a strategic asset that informs critical portfolio decisions and extends the life of your business with a workplace designed for productivity and growth. OpenBlue Insights brings together a variety of workplace data sets, delivering informed insights for portfolio rationalization and an optimized hybrid workplace. Individual data streams such as IWMS data, occupancy and environmental sensor data, calendar and booking data and more are brought together into a data pipeline where the data is transformed and aggregated, delivering multi-data-point analysis that is infused with AI, giving insight into your organization’s portfolio utilization, attributes, strengths, and weaknesses. ## OpenBlue Insights Reviews ### 1. Single pane of glass **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** October 10, 2019 **What do you like best about OpenBlue Insights?** I like the fact that everything is in one pane of glass. The fact that it's also integrated to Cisco products make it very interoperable **What do you dislike about OpenBlue Insights?** Mainly the price and the fact that you have to buy it as part of a solution. **What problems is OpenBlue Insights solving and how is that benefiting you?** Data orchestration. Enables faster data aggregation. ### 2. Great analytics software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** October 10, 2019 **What do you like best about OpenBlue Insights?** I like the way it breaks down the information in an easy way to understand and apply to my companies needs. **What do you dislike about OpenBlue Insights?** Sometimes I wish it was more customizable. **What problems is OpenBlue Insights solving and how is that benefiting you?** We are saving on labor expenses and better able to target our customers needs. ### 3. Authorization Specialist **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2019 **What do you like best about OpenBlue Insights?** Makes monitoring teams statistics for calls, off-time, call quotas, and more, much simpler. Can easily access who is on calls, break, active, in and out times. Easily accessible and easy to figure out. Can restrict views for different employees of different levels, so different access levels. **What do you dislike about OpenBlue Insights?** We have had at least a few days in the last few months that there were “error” messages and staff couldn’t log into Cisco. This made routing and redirecting calls very complicated. Also have had issues with calls being forwarded to incorrect locations. **What problems is OpenBlue Insights solving and how is that benefiting you?** Most significant are the call center statistics, such as wait time, call duration, number of transfer/re-directs. Also helps evaluate productivity for Auth a - time spent versus appointments made or cases authorized. ### 4. Great Reporting Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2019 **What do you like best about OpenBlue Insights?** This program makes has great ability on helping monitor metrics and call stats throughout the company, the reporting is pretty seamless and detailed, **What do you dislike about OpenBlue Insights?** There are error messages at times as well as we have experienced slowness and app crash on many occasions **What problems is OpenBlue Insights solving and how is that benefiting you?** Keeping track of metrics and reporting. It makes getting the numbers easy! ## OpenBlue Insights Discussions - [How to identify error from our side than the software failure??](https://www.g2.com/discussions/how-to-identify-error-from-our-side-than-the-software-failure) - 1 upvote - [View OpenBlue Insights pricing details and edition comparison](https://www.g2.com/products/openblue-insights/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+18%3A56%3A26+-0500&secure%5Bsession_id%5D=dd6379bc-e967-425c-9406-a5b0b91da86f&secure%5Btoken%5D=aa2fb2d5c3f273e9694caa39489175fca0e0e1ced4c713679fba8b31140d7b6b&format=llm_user) ## OpenBlue Insights Features **Reports** - Reports Interface - Steps to Answer - Graphs and Charts - Score Cards - Dashboards - Customizable Reports - Marketing Reports - Sales Reports - Activity Dashboard - Interactive Reports - Customizable Reports - Customizable Reports - Activity Dashboard - Customizable Dashboard **Cartography** - Geographic Maps - Vector Mapping - Data Visualization - Overlaying - Data Mapping **Analysis** - Predictive Analytics - Distance Analysis - Spatial Analysis - Data Stream - Demographic Data - Trend Analysis - Trade Area Analysis **Reporting** - Data Transformation - WYSIWYG Design - API Integrations - Third-Party Integrations **Additional Functionality** - Customizable Reports - Geotargeting - Ad hoc Reporting - Search/Filter - Role-Based Permissions - Alerts/Notifications - Real-Time Analytics - Reporting & Statistics - Activity Tracking - Geocoding - Widgets - Communication Management - Behavioral Analytics - Data Synchronization - Data Import/Export - Multi-Location - Database Support - 2D/3D Designing - Customer Segmentation - Geofencing - Collaboration Tools - Single Sign On - CAD Tools - Activity Dashboard - AI Copilot - Generative AI - Location Tracking - Reporting/Analytics - Mobile Access - Access Controls/Permissions - User Management - Real-Time Notifications - Heatmaps - Route Optimization **Self Service ** - Calculated Fields - Data Column Filtering - Data Discovery - Search - Collaboration / Workflow - Automodeling - Natural Language Search - Visual Discovery - Data Blending - Data Blending **Advanced Analytics** - Predictive Analytics - Data Visualization - Big Data Services - Real-Time Analytics - Reporting/Analytics - Real-Time Analytics - Reporting/Analytics - Visual Analytics **Building Reports** - Data Transformation - Data Modeling - WYSIWYG Report Design - Integration APIs - Real-Time Data - Real-Time Data - Third-Party Integrations - Third-Party Integrations **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Breadth of Partner Applications - Mobile Access - Metadata Management **Additional Functionality** - Customizable Branding - Natural Language Processing - Data Extraction - AI Copilot - Ad hoc Reporting - Real-Time Reporting - Publishing/Sharing - Collaboration Tools - Strategic Planning - Self Service Data Preparation - Trend Analysis - Text Analysis - Real-Time Monitoring - Data Synchronization - Widgets - Benchmarking - Performance Metrics - Data Mapping - Generative AI - Trend/Problem Indicators - Customizable Templates - Access Controls/Permissions - Data Import/Export - Profitability Analysis - OLAP - Alerts/Notifications - Search/Filter - Drag & Drop - Data Connectors - Multiple Data Sources - Key Performance Indicators - Dashboard Creation - Role-Based Permissions - Data Mining - Forecasting - Ad hoc Query ## Top OpenBlue Insights Alternatives - [Esri ArcGIS](https://www.g2.com/products/esri-arcgis/reviews) - 4.5/5.0 (516 reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,690 reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - 4.4/5.0 (3,681 reviews)