# Best Returns Management Software

## How Many Returns Management Software Products Does G2 Track?

**Total Products under this Category:** 109

### Category Stats (Jul 2026)

- **Average Rating:** 4.57/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** inretrn (+2.63%) - Among all products in this category, inretrn recorded the largest rating increase compared to last month

_Last updated: July 31, 2026_

## How Does G2 Rank Returns Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 2,600+ Authentic Reviews
- 109+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Returns Management Software
 ![G2 Grid® for Returns Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/returns-management/grids.png?focus%5B%5D=8299&focus%5B%5D=118608&focus%5B%5D=1335355&focus%5B%5D=53424&focus%5B%5D=126148&focus%5B%5D=128358&focus%5B%5D=77526&focus%5B%5D=123127)

Highlighted products: Narvar, parcelLab, Swap Commerce, ShipHero, ClickPost, Increff WMS, FarEye, and ShippyPro.

Underlying data: [Grid® JSON](https://www.g2.com/categories/returns-management/grids.json?focus%5B%5D=narvar&focus%5B%5D=parcellab&focus%5B%5D=swap-commerce&focus%5B%5D=shiphero&focus%5B%5D=clickpost&focus%5B%5D=increff-wms&focus%5B%5D=fareye&focus%5B%5D=shippypro-shippypro)

### [Narvar](https://www.g2.com/products/narvar/reviews)

Narvar is the #1 platform for intelligent personalization “beyond buy,” trusted by 1,500+ of the world’s most admired brands — including Sephora, Levi’s, Sonos, Warby Parker, and LVMH. Powered by IRIS™, Narvar leverages billions of data points to create seamless experiences that build trust, safeguard operations, and unlock sustainable growth. Recognized multiple times by Fast Company as one of the most innovative companies, Narvar is redefining the post-purchase journey — from shipping insurance and delivery tracking to notifications, returns, exchanges, and fraud prevention — simplifying the everyday lives of consumers while driving business success for retailers.

**Average Rating:** 4.3/5.0

**Total Reviews:** 175

#### How Do G2 Users Rate Narvar?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10)
- **Exchange:** 7.5/10 (Category avg: 8.4/10)
- **OMS:** 7.8/10 (Category avg: 8.6/10)
- **How long did it take to go live?:** 3.0/10 (Category avg: 1.5/10)

#### Who Is the Company Behind Narvar?

- **Seller:** [Narvar Inc.](https://www.g2.com/sellers/narvar-inc)
- **Company Website:** www.narvar.com
- **Year Founded:** 2012
- **HQ Location:** San Mateo, US
- **Twitter:** @narvarinc  
1,444 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=85dc5105678903bee83da3b88cee5a07dfbe58dca090b26e1b01da0a48a739ab&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnarvar&secure%5Burl_type%5D=linkedin_company_website)  
367 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Retail, Apparel & Fashion
- **Company Size:** 39% Medium, 24% Small

#### What Do G2 Reviewers Say About Narvar?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **seamless integration and user-friendliness** of Narvar, enhancing customer satisfaction and support efficiency.
- Users find Narvar to be **very user-friendly** , with seamless integration and effortless access to essential features.
- Users love the **easy tracking system** of Narvar, which enhances customer satisfaction and reduces service inquiries.
- Users appreciate the **tracking efficiency** of Narvar, facilitating seamless order management and enhancing the post-purchase experience.
- Users value the **customization options** in Narvar, enhancing brand experience and communication throughout the order process.

##### Cons

- Users desire **greater customization options** in Narvar, often frustrated by reliance on support for simple adjustments.
- Users find the **limited functionality** of Narvar's marketing capabilities and tracking pages frustrating, affecting their overall experience.
- Users express frustration with **poor customer support** , often needing lengthy ticket processes for troubleshooting and issue resolution.
- Users find the **difficult setup** of Narvar challenging, requiring significant time and effort to navigate effectively.
- Users note the **complexity of the setup** process for Narvar, requiring significant time and effort to utilize fully.

#### What Are Recent G2 Reviews of Narvar?

**["Essential for Streamlining Returns & Reporting"](https://www.g2.com/survey_responses/narvar-review-8270287)**

**Rating:** 5.0/5.0 stars

_— Vipul C._

[Read full review](https://www.g2.com/survey_responses/narvar-review-8270287)

**["Good customer service, needs better EDD calculations when estimates are not provided by carriers."](https://www.g2.com/survey_responses/narvar-review-12071619)**

**Rating:** 4.5/5.0 stars

_— German R._

[Read full review](https://www.g2.com/survey_responses/narvar-review-12071619)

#### What Are G2 Users Discussing About Narvar?

- [Is Narvar a SaaS?](https://www.g2.com/discussions/is-narvar-a-saas) - 2 comments, 1 upvote

### [parcelLab](https://www.g2.com/products/parcellab/reviews)

parcelLab is a post-purchase software solution designed to help brands enhance their customer experience after a purchase has been made. This innovative platform focuses on transforming the often-overlooked post-purchase phase into a meaningful and engaging journey for customers, thereby increasing brand loyalty and satisfaction. By managing the complexities of shipping, delivery, and returns, parcelLab enables businesses to focus on their core operations while ensuring a seamless customer experience. parcelLab's target audience includes retailers who are looking to improve their post-purchase processes. With a focus on operational efficiency and customer engagement, parcelLab caters to a diverse range of industries, from fashion and home goods to electronics and lifestyle products. The platform is particularly beneficial for brands that operate on a global scale, as it provides the tools necessary to manage post-purchase experiences across various regions and shipping carriers. Key use cases for parcelLab include order tracking via embeddable tracking pages, providing real-time and personalized updates to customers, and running targeted campaigns to increase upsells throughout the delivery process. By leveraging data from over 550 carriers worldwide, parcelLab ensures that shoppers are kept informed about their orders, reducing anxiety and enhancing satisfaction. The platform also allows brands to create a personalized returns experience, from customized return portals that recover revenue and communications to AI forecasting and beyond. At parcelLab, AI is embedded in the platform to make post-purchase operations more adaptive and less manual. It analyzes real-time shipment, returns, and customer interaction data to trigger relevant communications, predict potential delivery issues, and automate decisions like return routing or approval flows. Instead of relying on static rules, the system continuously learns from customer behavior and operational outcomes. This helps teams reduce repetitive tasks, respond faster to disruptions, and make more informed decisions across the post-purchase journey. One of the standout features of parcelLab is its ability to integrate seamlessly with existing eCommerce systems, allowing brands to implement the solution without disrupting their current operations. Additionally, the platform's analytics capabilities provide valuable insights into customer behavior and preferences, enabling brands to make data-driven decisions that enhance their post-purchase strategies. This combination of operational efficiency, customer-centric features, and continuous improvement of the platform positions parcelLab as a leader in the post-purchase software category. By utilizing parcelLab, brands can not only streamline their operations but also create memorable experiences that resonate with their customers. The focus on personalization and engagement helps to foster loyalty and encourages repeat business, ultimately driving top-line revenue growth. With a proven track record of success among over 1,000 trusted brands, parcelLab offers a comprehensive solution for all retailers who are looking to elevate their post-purchase experience.

**Average Rating:** 4.6/5.0

**Total Reviews:** 270

#### How Do G2 Users Rate parcelLab?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Exchange:** 8.4/10 (Category avg: 8.4/10)
- **OMS:** 8.8/10 (Category avg: 8.6/10)
- **How long did it take to go live?:** 2.8/10 (Category avg: 1.5/10)

#### Who Is the Company Behind parcelLab?

- **Seller:** [parcelLab](https://www.g2.com/sellers/parcellab)
- **Company Website:** parcellab.com
- **Year Founded:** 2015
- **HQ Location:** Boston, Massachusetts
- **Twitter:** @parcellab\_en  
1,011 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=783a4f3ac4b2b5b4cc392e3ae82226830b0ae8c462817c0403a3e8ef2831cf48&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fparcellab&secure%5Burl_type%5D=linkedin_company_website)  
163 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer service agent, Customer Service Agent
- **Top Industries:** Retail, Apparel & Fashion
- **Company Size:** 55% Medium, 26% Large

#### What Do G2 Reviewers Say About parcelLab?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of parcelLab, highlighting its simple navigation and organized return processes.
- Users appreciate the **real-time tracking efficiency** of parcelLab, enhancing transparency and customer satisfaction seamlessly.
- Users love the **real-time tracking updates** from parcelLab, enhancing transparency and customer satisfaction throughout the delivery process.
- Users love the **organized post-purchase communication** of parcelLab, enhancing customer experience and ease of management.
- Users love the **transparency and seamless tracking** of parcelLab, enhancing post-purchase communication and satisfaction.

##### Cons

- Users experience **tracking issues** , facing logouts, limited order information, and access problems that hinder support.
- Users note the **limited functionality** in advanced personalization and analytics, which hampers optimization of customer communication.
- Users desire **missing features** like advanced personalization and deeper analytics to enhance their experience with parcelLab.
- Users find **limited customization** options in parcelLab, seeking more advanced features for improved communication efficiency.
- Users find parcelLab's **complexity** overwhelming, making it difficult to navigate and customize without assistance.

#### What Are Recent G2 Reviews of parcelLab?

**["Efficient tracking, but improvable customer service"](https://www.g2.com/survey_responses/parcellab-review-10394266)**

**Rating:** 4.0/5.0 stars

_— Matthias G._

[Read full review](https://www.g2.com/survey_responses/parcellab-review-10394266)

**["Fantastic Email Tracking and Management"](https://www.g2.com/survey_responses/parcellab-review-13089005)**

**Rating:** 5.0/5.0 stars

_— Clair M._

[Read full review](https://www.g2.com/survey_responses/parcellab-review-13089005)

#### What Are G2 Users Discussing About parcelLab?

- [What is ParcelLab used for?](https://www.g2.com/discussions/what-is-parcellab-used-for) - 1 comment

### [Swap Commerce](https://www.g2.com/products/swap-commerce/reviews)

Swap is an ecommerce operations platform for Shopify and Shopify Plus brands that want to sell globally without piecing together a different tool for every operational challenge. It brings cross-border commerce, tax and compliance, returns and exchanges, shipping, order tracking, shipping protection, inventory planning, and AI-guided shopping into one connected platform. Brands use Swap to manage the work behind the customer journey, from product discovery and checkout through delivery, returns, and international expansion. With Swap, teams can: \* Calculate duties, taxes, and fees at checkout, support DDP shipping, and manage customs and compliance requirements across markets. \* Create branded, self-service returns and exchanges with configurable rules, store credit, and exchange-first options that can help retain revenue. \* Manage labels, carrier services, tracking, branded notifications, and shipping protection across domestic and international orders. \* Connect sales, returns, and inventory data to demand planning, helping teams spot risk and make better purchasing decisions. \* Offer an Agentic Storefront where shoppers can discover products and complete purchases through an AI-guided conversation. Customer-facing experiences can be tailored to the brand, while operational teams get a clearer view of the data and workflows that often sit across multiple systems. Swap integrates with Shopify, Shopify Plus, and the wider ecommerce stack, including customer support, marketing, warehouse management, order management, and 3PL systems. Swap also manages carrier and logistics relationships behind the scenes, giving commerce, operations, finance, and customer experience teams more time to focus on customers and growth. Whether a brand is improving its returns experience, entering a new market, or modernizing product discovery, Swap connects the customer journey with the infrastructure needed to support it.

**Average Rating:** 4.6/5.0

**Total Reviews:** 60

#### How Do G2 Users Rate Swap Commerce?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Exchange:** 8.8/10 (Category avg: 8.4/10)
- **OMS:** 7.4/10 (Category avg: 8.6/10)
- **How long did it take to go live?:** 0/10 (Category avg: 1.5/10)

#### Who Is the Company Behind Swap Commerce?

- **Seller:** [Swap Commerce Limited](https://www.g2.com/sellers/swap-commerce-limited)
- **Company Website:** www.swap-commerce.com
- **Year Founded:** 2022
- **HQ Location:** London, England
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=01f3c2b575d0cf2bbb81bb4bee2166c6e0260407b1d0957da9d363af2bc86f41&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsw-ap%2F&secure%5Burl_type%5D=linkedin_company_website)  
345 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Apparel & Fashion, Retail
- **Company Size:** 72% Small, 27% Medium

#### What Do G2 Reviewers Say About Swap Commerce?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** with Swap Commerce, making analytics and returns management simple and efficient.
- Users admire the **exceptional customer experience** of Swap Commerce, praising its ease of use and responsive support team.
- Users praise the **efficient returns management** of Swap Commerce, enhancing customer experience and saving time and money.
- Users praise **Swap Commerce customer support** for its proactive assistance, enhancing overall user experience and satisfaction.
- Users value the **exceptional service quality** of Swap Commerce, appreciating their responsive support and effective communication.

##### Cons

- Users experience **poor customer support** due to delays and difficulties escalating issues beyond the AI chatbot.
- Users face **return issues** , especially with complex exchanges, though support from Swap is responsive and helpful.
- Users face occasional **technical issues** that can complicate usage, especially for those less familiar with technology.
- Users face **label creation issues** with Swap Commerce, leading to occasional delays in their overall experience.
- Users note the **limited features** in Swap Commerce, particularly regarding updates and multi-currency handling, impacting overall efficiency.

#### What Are Recent G2 Reviews of Swap Commerce?

**["Swap - a fully inclusive ecommerce partner"](https://www.g2.com/survey_responses/swap-commerce-review-11493351)**

**Rating:** 4.5/5.0 stars

_— Ewan C._

[Read full review](https://www.g2.com/survey_responses/swap-commerce-review-11493351)

**["A strong returns platform improving customer experience and reducing manual work."](https://www.g2.com/survey_responses/swap-commerce-review-12992834)**

**Rating:** 5.0/5.0 stars

_— Assad Y._

[Read full review](https://www.g2.com/survey_responses/swap-commerce-review-12992834)

### [ShipHero](https://www.g2.com/products/shiphero/reviews)

ShipHero makes it easy to ship eCommerce with our powerful warehouse management software (WMS). Our cloud-based WMS is perfect for emerging, scaling and high volume brands. Instead of holding you back, ShipHero can push your eCommerce business forward with the technology and processes you need to run a successful warehouse. We Crush it for for eCommerce Brands and 3PLs: - Reduce mis-picks and mis-ships by 99% - Reduce warehouse costs by 35%+ - Increase picking efficiency by 3x

**Average Rating:** 4.5/5.0

**Total Reviews:** 212

#### How Do G2 Users Rate ShipHero?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10)
- **How long did it take to go live?:** 1.0/10 (Category avg: 1.5/10)

#### Who Is the Company Behind ShipHero?

- **Seller:** [ShipHero](https://www.g2.com/sellers/shiphero)
- **Company Website:** shiphero.com
- **Year Founded:** 2013
- **HQ Location:** Garnerville, New York
- **Twitter:** @weareshiphero  
6,223 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b62427a6b14cf0bf8a3cd593159fe0c5b64f8fd97d21b84c2049f7e02d47d830&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fshiphero%2F&secure%5Burl_type%5D=linkedin_company_website)  
361 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Operations Manager, CEO
- **Top Industries:** Logistics and Supply Chain, Warehousing
- **Company Size:** 81% Small, 15% Medium

#### What Do G2 Reviewers Say About ShipHero?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of ShipHero, praising its intuitive interface and seamless integrations for quick onboarding.
- Users rave about the **excellent customer support** from ShipHero, highlighting their responsiveness and commitment to success.
- Users highlight the **intuitive interface and seamless integrations** of ShipHero, enhancing onboarding and workflow efficiency.
- Users value the **reliable and user-friendly inventory management** of ShipHero, which greatly enhances business operations and growth.
- Users find ShipHero's **setup ease** exceptional, enabling swift onboarding and efficient management of warehouse operations.

##### Cons

- Users find the **lack of bulk editing and complicated navigation** frustrating, hindering efficient order management in ShipHero.
- Users express frustration with **poor customer support** , highlighting slow response times and unresolved technical issues.
- Users struggle with **bulk operation issues** in ShipHero, needing more clarity and streamlined processes for efficiency.
- Users face **integration issues** with ShipHero, encountering glitches and cumbersome login prompts that hinder efficiency.
- Users find **inventory management less streamlined** , requiring adjustments and complicating processes, though ShipHero generally adds value.

#### What Are Recent G2 Reviews of ShipHero?

**["ShipHero: Innovative Picking Tech, Fast Performance, and Excellent Support"](https://www.g2.com/survey_responses/shiphero-review-13144203)**

**Rating:** 4.0/5.0 stars

_— Farneet W._

[Read full review](https://www.g2.com/survey_responses/shiphero-review-13144203)

**["ShipHero: Streamlined, Customizable, and Efficient"](https://www.g2.com/survey_responses/shiphero-review-12973951)**

**Rating:** 5.0/5.0 stars

_— Maïré E._

[Read full review](https://www.g2.com/survey_responses/shiphero-review-12973951)

#### What Are G2 Users Discussing About ShipHero?

- [How much does ShipHero cost?](https://www.g2.com/discussions/how-much-does-shiphero-cost) - 1 comment
- [Is ShipHero a 3pl?](https://www.g2.com/discussions/is-shiphero-a-3pl) - 2 comments
- [Is ShipHero a WMS?](https://www.g2.com/discussions/is-shiphero-a-wms) - 1 comment
- [How does ShipHero work?](https://www.g2.com/discussions/how-does-shiphero-work)

### [ClickPost](https://www.g2.com/products/clickpost/reviews)

ClickPost transforms post-purchase experiences for hundreds of global brands including Walmart, Puma, Jackery, Mars and Nykaa - turning delivery tracking, returns, and customer communications into revenue drivers rather than cost centers. Our logistics intelligence platform connects 600+ carriers worldwide, processing millions of monthly shipments with AI-powered automation that reduces failed deliveries, converts returns to exchanges, and eliminates customer anxiety between "order placed" and "delivered." ClickPost makes post-purchase your loyalty driver - Eliminate "Where's My Order?" Queries - Branded tracking pages and proactive notifications reduce support inquiries by 60%. AI recommends relevant products boosting your AOV. - Convert Returns to Revenue - Intelligent returns management identifies exchange opportunities, automates refund processing, and retains customers. - Advanced Returns Intelligence - AI segments customers on shopping behaviour for personalized policies that boost lifetime value. Intelligent Operations That Scale - Unified Multi-Carrier Dashboard - Single API connects all carriers and shipping partners, giving complete visibility across forward shipments, returns, and exceptions. - Performance-Based Carrier Allocation - AI automatically routes shipments to best-performing carriers by geography, improving on-time delivery and reducing costs. - Prevent Delivery Failures Before They Happen - AI voice agents resolve delivery exceptions through automated customer conversations, cutting RTO rates dramatically. - Advanced Returns Analytics - Understand return patterns, protect returns from abusers, and optimize reverse logistics flows - Real-Time Exception Management - Catch delivery issues early and resolve them automatically before customers notice Whether you're managing next-day delivery expectations in competitive markets or navigating festive season spikes, ClickPost gives you the intelligence to deliver exceptional post-purchase experiences at scale.

**Average Rating:** 4.8/5.0

**Total Reviews:** 144

#### How Do G2 Users Rate ClickPost?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10)
- **Exchange:** 10.0/10 (Category avg: 8.4/10)
- **OMS:** 9.8/10 (Category avg: 8.6/10)
- **How long did it take to go live?:** 0.0/10 (Category avg: 1.5/10)

#### Who Is the Company Behind ClickPost?

- **Seller:** [ClickPost](https://www.g2.com/sellers/clickpost)
- **Company Website:** www.clickpost.ai
- **HQ Location:** Recife , Pernambuco
- **Twitter:** @ClickPost  
198 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=68e067a848206250eb5c3d5c1f945b499e0057912f7d2fe34d60a16df496f1c0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fplaynaweb%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Product Manager
- **Top Industries:** Apparel & Fashion, Consumer Goods
- **Company Size:** 59% Medium, 21% Small

#### What Do G2 Reviewers Say About ClickPost?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **real-time tracking visibility** of ClickPost, enhancing delivery success and simplifying logistics management.
- Users appreciate the **ease of use** of ClickPost, simplifying operations with intuitive integration and management tools.
- Users commend the **excellent customer support** of ClickPost, highlighting proactive assistance and a collaborative approach.
- Users commend ClickPost for its **excellent service quality** , highlighting proactive support and efficient centralized courier management.
- Users appreciate the **reliable real-time shipment tracking** from ClickPost, enhancing visibility and resolving delivery issues quickly.

##### Cons

- Users note **limited customization in workflows** , impacting their ability to tailor the system to their needs.
- Users find a lack of **bug reporting and courier tech handling features** , impacting overall functionality and support.
- Users report **delay issues** affecting real-time tracking and shipment status updates, complicating their logistics experience.
- Users struggle with **tracking issues** like delayed updates and unclear NDR remarks, complicating their experience.
- Users experience significant **delays** in development and system updates, leading to issues with shipment accuracy and clarity.

#### What Are Recent G2 Reviews of ClickPost?

**["Seamless API Integration and Logistics Management"](https://www.g2.com/survey_responses/clickpost-review-12740159)**

**Rating:** 4.5/5.0 stars

_— Aviral G._

[Read full review](https://www.g2.com/survey_responses/clickpost-review-12740159)

**["Smooth Onboarding and a User-Friendly Experience"](https://www.g2.com/survey_responses/clickpost-review-12439989)**

**Rating:** 5.0/5.0 stars

_— Murtuza S._

[Read full review](https://www.g2.com/survey_responses/clickpost-review-12439989)

#### What Are G2 Users Discussing About ClickPost?

- [What does Clickpost do?](https://www.g2.com/discussions/what-does-clickpost-do)
- [What is ClickPost delivery?](https://www.g2.com/discussions/what-is-clickpost-delivery)
- [What is retail ClickPost?](https://www.g2.com/discussions/what-is-retail-clickpost)
- [How does ClickPost work?](https://www.g2.com/discussions/how-does-clickpost-work)

### [Increff WMS](https://www.g2.com/products/increff-wms/reviews)

Integrated web-based cloud-hosted Warehouse Management System (WMS) & Order Management System (OMS) recognized in Gartner reports, Increff WMS is a comprehensive solution for retail brands to expose 100% inventory, in a single view, to both offline and online channels simultaneously. The world’s simplest and most efficient multi-channel order fulfillment and inventory management solution is quick to integrate and easy to implement. Its key features include: - Unique piece barcoding for serialization of each item, helping achieve 100% inventory and order picking accuracy. - +99.5% order fulfillment within SLA Near real-time Inventory, and order syncing time to prevent excess order booking and cancellation. - A solid tech infrastructure to support billions of API calls per month, with 97% health of calls and zero downtime.

**Average Rating:** 4.7/5.0

**Total Reviews:** 112

#### How Do G2 Users Rate Increff WMS?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10)
- **Exchange:** 8.4/10 (Category avg: 8.4/10)
- **OMS:** 9.1/10 (Category avg: 8.6/10)
- **How long did it take to go live?:** 0.4/10 (Category avg: 1.5/10)

#### Who Is the Company Behind Increff WMS?

- **Seller:** [Increff](https://www.g2.com/sellers/increff)
- **Year Founded:** 2016
- **HQ Location:** Bengaluru, Karnataka
- **Twitter:** @increff  
215 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e98119b369cd285d33259c2110431c88ac621a4432818aab22fb7515888d62de&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fincreff%2Fmycompany&secure%5Burl_type%5D=linkedin_company_website)  
293 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Apparel & Fashion, Retail
- **Company Size:** 55% Medium, 23% Small

#### What Do G2 Reviewers Say About Increff WMS?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend Increff WMS for its **real-time stock visibility** , enhancing accuracy and ensuring efficient order fulfillment.
- Users love the **ease of use** of Increff WMS, which simplifies inventory management and enhances operational efficiency.
- Users commend the **quick and responsive customer support** of Increff WMS, ensuring smooth operations and issue resolution.
- Users value the **fast order fulfillment and real-time stock visibility** offered by Increff WMS for efficient operations.
- Users value the **real-time tracking** features of Increff WMS, enhancing inventory accuracy and order fulfillment efficiency.

##### Cons

- Users find the **poor reporting** capabilities of Increff WMS frustrating, as manual downloads hinder workflow efficiency.
- Users find the **limited reporting options** of Increff WMS inconvenient, preferring easier access to online reports.
- Users find the **limited features** of Increff WMS restrictive, as customization and report access are inadequate.
- Users find the **inadequate reporting** features frustrating, seeking improved dashboards and easier online report access.
- Users find the **limited customization** of Increff WMS dashboards hinders their ability to efficiently access key metrics.

#### What Are Recent G2 Reviews of Increff WMS?

**["Clean UI and Smooth ERP Integrations That Streamline Warehouse Operations"](https://www.g2.com/survey_responses/increff-wms-review-13058892)**

**Rating:** 5.0/5.0 stars

_— Verified User in Warehousing_

[Read full review](https://www.g2.com/survey_responses/increff-wms-review-13058892)

**["Enhanced Inventory Accuracy and Operational Efficiency"](https://www.g2.com/survey_responses/increff-wms-review-12369234)**

**Rating:** 5.0/5.0 stars

_— Kumar Aditya D._

[Read full review](https://www.g2.com/survey_responses/increff-wms-review-12369234)

#### What Are G2 Users Discussing About Increff WMS?

- [What is Assure used for?](https://www.g2.com/discussions/what-is-assure-used-for) - 2 comments

### [ShippyPro](https://www.g2.com/products/shippypro-shippypro/reviews)

ShippyPro is an AI-powered shipping automation platform that helps companies reduce shipping costs, eliminate manual processes, and turn delivery into a real competitive advantage. ShippyPro provides the AI tools and APIs to manage shipping, track deliveries, and optimize logistics at any scale, directly integrated to over 190+ carriers. With a single platform, teams gain end-to-end visibility and control over shipping by: - Automating delivery operations across multiple carriers and countries, reducing manual work, errors, and operational complexity - Improving the post-purchase experience with branded tracking that proactively informs customers and reduces customer service tickets - Leveraging shipping data and analytics to monitor performance, compare carriers, track SLAs, and make better cost and service decisions - Analyzing carrier invoices to identify discrepancies, prevent overcharges, and recover hidden costs that directly impact margins As a result, ShippyPro customers typically achieve: - Up to 60% reduction in order fulfillment time - Around 30% fewer shipping errors - Up to 80% fewer clicks per shipment, enabling teams to process 50% more orders per hour - Measurable shipping cost savings, thanks to data-driven carrier optimization and invoice discrepancy detection

**Average Rating:** 4.6/5.0

**Total Reviews:** 107

#### How Do G2 Users Rate ShippyPro?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **How long did it take to go live?:** 0.6/10 (Category avg: 1.5/10)

#### Who Is the Company Behind ShippyPro?

- **Seller:** [ShippyPro](https://www.g2.com/sellers/shippypro-2a92d1fa-82d6-4171-bdd5-848029642408)
- **Company Website:** www.shippypro.com
- **Year Founded:** 2016
- **HQ Location:** Florence, IT
- **Twitter:** @shippypro\_  
72 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cd75afeb2020e13e7b6a75624b67ad82467841f3a157bba570a151852960060f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fshippypro%2F&secure%5Burl_type%5D=linkedin_company_website)  
71 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager
- **Top Industries:** Apparel & Fashion, Consumer Goods
- **Company Size:** 55% Small, 30% Medium

#### What Do G2 Reviewers Say About ShippyPro?

_AI-generated summary from verified user reviews_

##### Pros

- Users find ShippyPro **extremely user-friendly** , appreciating its simple interface and effortless integration of multiple carriers.
- Users value the **easy carrier integration** of ShippyPro, streamlining logistics and enhancing shipment efficiency seamlessly.
- Users value the **excellent customer support** of ShippyPro, noting its efficiency and ease of use.
- Users appreciate the **user-friendly interface** of ShippyPro, finding it intuitive for delivery and tracking processes.
- Users appreciate how ShippyPro provides **time-saving benefits** , streamlining shipping label creation and management efficiently.

##### Cons

- Users experience **slow performance** with ShippyPro, especially when loading sections and managing numerous previous orders.
- Users find **lack of clarity** in ShippyPro's setup and reporting, leading to a complicated initial experience.
- Users find ShippyPro to be **expensive** , especially with high renewal costs and limited customization options.
- Users find the **complexity of advanced features** in ShippyPro challenging, particularly during the initial setup phase.
- Users experience **integration issues** with ShippyPro, including slow processes and complex custom flows for some couriers.

#### What Are Recent G2 Reviews of ShippyPro?

**["ShippyPro Streamlined Our Shipping with Fast Labels and Great Multi-Carrier Integration"](https://www.g2.com/survey_responses/shippypro-review-12987150)**

**Rating:** 4.0/5.0 stars

_— Alessio L._

[Read full review](https://www.g2.com/survey_responses/shippypro-review-12987150)

**["Powerful integration for tracking and automation, some points to improve"](https://www.g2.com/survey_responses/shippypro-review-12516365)**

**Rating:** 5.0/5.0 stars

_— Emma S._

[Read full review](https://www.g2.com/survey_responses/shippypro-review-12516365)

### [FarEye](https://www.g2.com/products/fareye/reviews)

FarEye’s Delivery Management platform turns deliveries into a competitive advantage. Retail, e-commerce and third-party logistics companies use FarEye’s unique combination of orchestration, real-time visibility, and branded customer experiences to simplify complex last-mile delivery logistics. The FarEye platform allows businesses to increase consumer loyalty and satisfaction, reduce costs and improve operational efficiencies. FarEye's products are oriented to key areas in the order-to-door delivery journey to efficiently execute the last-mile delivery process, ensuring a seamless consumer experience: Ship: Meet customers where they are, offering a flexible range of delivery options. Optimize multi-carrier-enabled deliveries for peak efficiency and on-time delivery performance. Track: Provide real-time shipment-level visibility throughout the order-to-delivery journey, avoid delays and disruptions. Route: Make deliveries more profitable with dynamic constraint-based route planning and scheduling. Execute: Accelerate cross-dock and driver operations, leading to faster operations at the delivery hub or warehouse. Experience: Deliver a branded, differentiated customer experience throughout the pre and post-purchase process - from order tracking and scheduling, to delivery notifications to returns and exchanges. The FarEye platform offers brands, shippers, and carriers the agility, flexibility, and scalability required to meet business requirements, adhere to sustainability measures, and address disruptions with confidence and trust. FarEye's technology provides the transparency and adaptability to simplify the vast complexities of last-mile logistics while delivering your packages on time, every time. Every business that considers itself customer-centric must transform into a distribution and logistics company. This is why leaders across the globe like Dominoz, Gordon Food Services, Tata Steel, Hilti, Bluedart, Helofresh and over 150+ brands entrust FarEye with their last-mile operation and customer delivery experience.

**Average Rating:** 4.7/5.0

**Total Reviews:** 303

#### How Do G2 Users Rate FarEye?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Exchange:** 9.2/10 (Category avg: 8.4/10)
- **OMS:** 9.3/10 (Category avg: 8.6/10)
- **How long did it take to go live?:** 6.1/10 (Category avg: 1.5/10)

#### Who Is the Company Behind FarEye?

- **Seller:** [FarEye](https://www.g2.com/sellers/fareye-209791b6-6352-4f97-9c80-5521a8c38dc4)
- **Year Founded:** 2013
- **HQ Location:** Chicago, Illinois
- **Twitter:** @FarEye  
1,349 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d115dee4fb01cf22f49c35536a8a586bdc1b9d89182b10f1790e25444828d78e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffareye%2F&secure%5Burl_type%5D=linkedin_company_website)  
598 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** GPS Engineer, Manager
- **Top Industries:** Logistics and Supply Chain, Transportation/Trucking/Railroad
- **Company Size:** 63% Large, 31% Medium

#### What Do G2 Reviewers Say About FarEye?

_AI-generated summary from verified user reviews_

##### Pros

- Users find FarEye's **ease of use** essential for managing deliveries efficiently and enhancing operational workflows.
- Users value the **real-time tracking** feature of FarEye, enhancing visibility and efficiency for shipments.
- Users value the **unified control-tower view** of FarEye, enhancing efficiency and improving SLA performance.
- Users benefit from **real-time tracking** with FarEye, ensuring timely updates and seamless shipment management.
- Users value the **real-time tracking and organized dashboard** of FarEye, enhancing visibility and operational response.

##### Cons

- Users experience **slow performance** due to buffering and tracking issues, requiring frequent support intervention for resolution.
- Users often face **technical issues** such as vehicle registration failures and missing data, hindering effective usage.
- Users experience **slow loading times** when uploading orders and logging into the FarEye portal, affecting efficiency.
- Users experience **tracking issues** with FarEye, as alerts don’t close automatically and live data updates are often delayed.
- Users experience **syncing issues** with FarEye, especially in low connectivity areas, causing delays and alerts to remain open.

#### What Are Recent G2 Reviews of FarEye?

**["Reliable Platform for Daily Logistics Operations"](https://www.g2.com/survey_responses/fareye-review-13067007)**

**Rating:** 4.5/5.0 stars

_— Riyaz I._

[Read full review](https://www.g2.com/survey_responses/fareye-review-13067007)

**["Fareye: Intuitive, User-Friendly Platform That Boosts Operational Efficiency"](https://www.g2.com/survey_responses/fareye-review-13169428)**

**Rating:** 5.0/5.0 stars

_— Sushen T._

[Read full review](https://www.g2.com/survey_responses/fareye-review-13169428)

### [Redo Returns & Exchanges](https://www.g2.com/products/redo-returns-exchanges/reviews)

Redo was created to enhance the post-purchase operations of ecommerce businesses. We provide everything you should be doing (returns, exchanges, order protection, order tracking, customer support), and connect all of them into a single platform. Our returns solution is free for merchants while still allowing merchants to provide a premiere post-purchase experience for their customers. We build out product hand-in-hand with our merchants to make sure our product remains built for merchants, by merchants, and addresses the main pain points they're working hard to resolve every day.

**Average Rating:** 4.8/5.0

**Total Reviews:** 19

#### How Do G2 Users Rate Redo Returns & Exchanges?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10)
- **Exchange:** 9.7/10 (Category avg: 8.4/10)
- **OMS:** 9.4/10 (Category avg: 8.6/10)
- **How long did it take to go live?:** 0/10 (Category avg: 1.5/10)

#### Who Is the Company Behind Redo Returns & Exchanges?

- **Seller:** [Redo](https://www.g2.com/sellers/redo)
- **HQ Location:** Draper, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b51d6ff09f87923c97f57cf73872a567f19fdcb403ef8769060e1cd7554f65f2&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fre-do-co&secure%5Burl_type%5D=linkedin_company_website)  
315 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Apparel & Fashion
- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About Redo Returns & Exchanges?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Redo Returns & Exchanges, making the return process quick and stress-free.
- Users appreciate the **top-notch customer support** of Redo Returns & Exchanges, making the return process easy and stress-free.
- Users appreciate the **efficient returns and exchanges management** , enjoying a seamless and user-friendly experience with excellent support.
- Users love the **customer experience** Redo Returns & Exchanges offers, making returns fast, easy, and stress-free.
- Users appreciate the **user-friendly interface** of Redo Returns & Exchanges, making customer support fast and stress-free.

##### Cons

- Users find the **expensive costs** associated with Redo Returns & Exchanges can hinder conversion rates significantly.
- Users express frustration over **return issues** , citing manual handling and additional costs affecting overall customer experience.
- Users find the **Redo Portal's confusing interface** overwhelming, making it difficult to navigate the returns process.
- Users face **difficult learning processes** due to frequent platform updates, but find them manageable overall.
- Users find the **difficult setup** of Redo Returns & Exchanges confusing, requiring frequent support for updates and assistance.

#### What Are Recent G2 Reviews of Redo Returns & Exchanges?

**["Transformed Returns, Improved Margins, Outstanding Support"](https://www.g2.com/survey_responses/redo-returns-exchanges-review-13048464)**

**Rating:** 5.0/5.0 stars

_— Isaac T._

[Read full review](https://www.g2.com/survey_responses/redo-returns-exchanges-review-13048464)

**["Effortless Returns, Seamless Integration"](https://www.g2.com/survey_responses/redo-returns-exchanges-review-13034435)**

**Rating:** 5.0/5.0 stars

_— Katherine L._

[Read full review](https://www.g2.com/survey_responses/redo-returns-exchanges-review-13034435)

### [Elite EXTRA](https://www.g2.com/products/elite-extra/reviews)

Elite Elite EXTRA is a comprehensive, cloud-based software suite from Epicor, tailored to tackle “last‑mile” logistics challenges—where the final delivery of goods to customers often proves costly and complex. It integrates Routing & Dispatch, Returns Automation, and Delivery Network into a single, streamlined platform. What Elite EXTRA offers 1. Routing & Dispatch - Optimized routes: Ensure efficient routes, every time with our advanced route optimization engine - Better customer communication: Features real‑time driver tracking, ETA notifications, and proof of delivery through mobile signature/photo capture via the EXTRA Driver app - Streamlined operations: Organizations using it reported up to 20% productivity gains within a month 2. Delivery Network - More delivery options - Choose from numerous integrated third party fleets to complete your deliveries - Flexible delivery: Compare delivery costs and times of third party delivery options in real time - Happier customers: Wow your customers with fast delivery—no matter the status of your internal fleet 3. Returns Automation - Comprehensive views: Delivers a dashboard for managing the full returns lifecycle—from authorization to pickup to credit issuance. - Process efficiency: Empowers businesses to configure automatic return-policy enforcement and gives customers an intuitive portal experience - Returns trackability: No more goods lost in transit or delays in getting credits issued– turn an operational weakness into a strength Why choose Elite EXTRA - All‑in‑one platform: Seamlessly integrates dispatch, third‑party carrier use, and returns under one SaaS umbrella - SaaS with no long-term commitments: Continually updated (every ~8 weeks), with month-to-month subscriptions—no lock-in. - Highly rated: Earns around 4.7/5 on Capterra & Software Advice; praised for ease of use, robust features, and solid customer support

**Average Rating:** 4.6/5.0

**Total Reviews:** 79

#### How Do G2 Users Rate Elite EXTRA?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **How long did it take to go live?:** 1.0/10 (Category avg: 1.5/10)

#### Who Is the Company Behind Elite EXTRA?

- **Seller:** [Epicor](https://www.g2.com/sellers/epicor)
- **Company Website:** www.epicor.com
- **Year Founded:** 1972
- **HQ Location:** Austin, TX
- **Twitter:** @Epicor  
9,286 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=89ee06eeb2c1092926115071b22ad87b028ed4fd4eb02deb7823f4298af79e9e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4617%2F&secure%5Burl_type%5D=linkedin_company_website)  
6,179 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Automotive, Transportation/Trucking/Railroad
- **Company Size:** 54% Medium, 33% Small

#### What Do G2 Reviewers Say About Elite EXTRA?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **automation capabilities** of Elite EXTRA, streamlining returns and enhancing delivery efficiency.
- Users appreciate the **easy management and tracking** of deliveries with Elite EXTRA, enhancing customer experience significantly.
- Users value the **efficient delivery management** features of Elite EXTRA, enhancing tracking and responsiveness for urgent needs.
- Users value the **efficient delivery time** management of Elite EXTRA, enhancing their logistical operations significantly.
- Users value the **real-time driver monitoring** of Elite EXTRA, enhancing delivery efficiency and customer satisfaction.

##### Cons

- Users often face **connectivity issues** affecting tracking accuracy, though updates occur once better coverage is available.
- Users experience **GPS issues** that can affect tracking accuracy, though updates occur once in better coverage areas.
- Users report occasional **inaccuracies in tracking** due to GPS or network issues, though updates occur in better coverage areas.
- Users experience **inaccurate geolocation** issues due to GPS or carrier problems, though updates occur in better coverage areas.
- Users report **inaccurate tracking** when GPS or network issues occur, impacting the reliability of location data.

#### What Are Recent G2 Reviews of Elite EXTRA?

**["Streamlines Dispatching with Great Auto-Dispatching Features"](https://www.g2.com/survey_responses/elite-extra-review-12914076)**

**Rating:** 4.0/5.0 stars

_— Tim T._

[Read full review](https://www.g2.com/survey_responses/elite-extra-review-12914076)

**["Seamless CDK Integration and Real-Time Delivery Visibility"](https://www.g2.com/survey_responses/elite-extra-review-12948783)**

**Rating:** 5.0/5.0 stars

_— Heather S._

[Read full review](https://www.g2.com/survey_responses/elite-extra-review-12948783)

#### What Are G2 Users Discussing About Elite EXTRA?

- [What is EliteExtra used for?](https://www.g2.com/discussions/what-is-eliteextra-used-for)

### [At Last](https://www.g2.com/products/at-last/reviews)

Smooth returns. Zero cost. At Last®. One portal for returns and exchanges, wherever you sell. Streamline all your returns & exchanges from one beautiful branded portal — across your Shopify store and every marketplace you sell on. Available for free with no shipping costs, no software cost, no return fees and no limits. Unlock UK carriers: InPost, Royal Mail, Evri & more, plus international shipping from 200+ countries. Retain revenue with exchanges, store credit and upsells. Apply custom return rules and track via real-time analytics. Set up in minutes with 100% UK-based support.

**Average Rating:** 4.9/5.0

**Total Reviews:** 25

#### How Do G2 Users Rate At Last?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10)
- **Exchange:** 10.0/10 (Category avg: 8.4/10)
- **OMS:** 10.0/10 (Category avg: 8.6/10)
- **How long did it take to go live?:** 0/10 (Category avg: 1.5/10)

#### Who Is the Company Behind At Last?

- **Seller:** [At Last](https://www.g2.com/sellers/at-last)
- **Year Founded:** 2021
- **HQ Location:** London, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7654e20cd32dee78f6a0d74cfd3863e4d5a3a6b3b1a8ba4773089643b9ca6d0d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fatlastco%2F&secure%5Burl_type%5D=linkedin_company_website)  
8 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Apparel & Fashion, Logistics and Supply Chain
- **Company Size:** 54% Small, 31% Medium

#### What Do G2 Reviewers Say About At Last?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **excellent customer support** from Danielle and Joe, making setup and usage seamless and effective.
- Users appreciate the **real-time tracking** feature of At Last, enhancing accountability and saving significant time in operations.
- Users value the **efficient returns management** of At Last, significantly saving time in their operations.
- Users praise the **seamless setup** of At Last, highlighting excellent support and a user-friendly portal.
- Users value the **time-saving efficiency** of At Last, significantly reducing operational hours and enhancing shipment tracking.

##### Cons

- Users note the **inefficient shipping process** due to carrier reliance, causing initial issues despite quick resolutions from At Last.
- Users find the **manual weight entry for customer returns annoying** , but it doesn't significantly detract from their experience.

#### What Are Recent G2 Reviews of At Last?

**["A simple, reliable way to take the pain out of returns"](https://www.g2.com/survey_responses/at-last-review-13063005)**

**Rating:** 5.0/5.0 stars

_— Anand M._

[Read full review](https://www.g2.com/survey_responses/at-last-review-13063005)

**["At Last’s One-Portal Returns: A Game-Changer for High-Volume Brands"](https://www.g2.com/survey_responses/at-last-review-12770683)**

**Rating:** 5.0/5.0 stars

_— Mike B._

[Read full review](https://www.g2.com/survey_responses/at-last-review-12770683)

### [Loop Returns](https://www.g2.com/products/loop-returns/reviews)

Loop is the leading post-purchase platform optimizing returns, exchanges, and reverse logistics at scale for more than 5,000 of the world’s most-loved Shopify brands. Through innovative solutions like Workflows, Instant Exchanges, Shop Now, Bonus Credit, and Offset, Loop helps global brands unlock cost savings, increase customer lifetime value, and retain more revenue. Its enterprise-level service delivery and breadth of integration partners make Loop the most agile and resilient returns solution for any retail brand. Loop has processed over 70.5 million returns and counting and has helped merchants retain more than $2 billion in revenue over the past five years. The company was conceived in Columbus, Ohio, and employs more than 200 people across North America. Learn more at www.loopreturns.com.

**Average Rating:** 4.7/5.0

**Total Reviews:** 61

#### How Do G2 Users Rate Loop Returns?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10)
- **Exchange:** 9.3/10 (Category avg: 8.4/10)
- **OMS:** 8.8/10 (Category avg: 8.6/10)
- **How long did it take to go live?:** 0.7/10 (Category avg: 1.5/10)

#### Who Is the Company Behind Loop Returns?

- **Seller:** [Loop Returns](https://www.g2.com/sellers/loop-returns)
- **Year Founded:** 2017
- **HQ Location:** Columbus, US
- **Twitter:** @loop  
2,237 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6cd772b571b805f95ba8d39312f34a9b66b15dfecee6460dfacb476db9827ab8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Floop-returns%2F&secure%5Burl_type%5D=linkedin_company_website)  
291 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Social Media Moderator
- **Top Industries:** Apparel & Fashion, Retail
- **Company Size:** 67% Small, 32% Medium

#### What Are Recent G2 Reviews of Loop Returns?

**["Loop Returns Turns Returns Into Exchanges and Retained Revenue"](https://www.g2.com/survey_responses/loop-returns-review-12570036)**

**Rating:** 5.0/5.0 stars

_— Shaun C._

[Read full review](https://www.g2.com/survey_responses/loop-returns-review-12570036)

**["Good"](https://www.g2.com/survey_responses/loop-returns-review-7319025)**

**Rating:** 4.5/5.0 stars

_— Elijah T._

[Read full review](https://www.g2.com/survey_responses/loop-returns-review-7319025)

#### What Are G2 Users Discussing About Loop Returns?

- [What is Loop Returns used for?](https://www.g2.com/discussions/what-is-loop-returns-used-for)

### [ReturnGO](https://www.g2.com/products/returngo/reviews)

ReturnGO is one of the most advanced returns management platforms on the market. Using a self-service return portal you can automate your returns process, configure your custom returns management portal to match your store’s return policy, and provide your customers with alternatives to refunds such as product exchanges and store credit. Thousands of merchants worldwide use ReturnGO, from small eCommerce businesses to leading global brands. Return and exchange management can be a challenge - ReturnGO makes returns easy.

**Average Rating:** 4.8/5.0

**Total Reviews:** 92

#### How Do G2 Users Rate ReturnGO?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10)
- **Exchange:** 9.4/10 (Category avg: 8.4/10)
- **OMS:** 9.0/10 (Category avg: 8.6/10)
- **How long did it take to go live?:** 0/10 (Category avg: 1.5/10)

#### Who Is the Company Behind ReturnGO?

- **Seller:** [ReturnGO](https://www.g2.com/sellers/returngo)
- **Year Founded:** 2020
- **HQ Location:** New Jersey, US
- **Twitter:** @returngoai  
73 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b97ff4310120d870ad17eee73deef26317e215aa18f1534be9709ecb5c6947a4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F67902660&secure%5Burl_type%5D=linkedin_company_website)  
28 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Apparel & Fashion, Retail
- **Company Size:** 82% Small, 17% Medium

#### What Do G2 Reviewers Say About ReturnGO?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of ReturnGO, benefiting from its user-friendly interface and efficient support team.
- Users praise ReturnGO for its **exceptional customer support** , ensuring quick and reliable assistance for all queries.
- Users praise the **easy-to-use interface** of ReturnGO, enhancing their customer experience with streamlined returns management.
- Users value the **streamlined returns process** of ReturnGO, enhancing efficiency and reducing stress in managing exchanges.
- Users appreciate the **customization options** of ReturnGO, enhancing brand alignment and supporting unique business needs.

##### Cons

- Users are frustrated by **delays in support responses** regarding Shopify reporting issues, which remain unacknowledged by the team.
- Users find the **difficult setup** of ReturnGO's backend rules to be quite confusing at times.
- Users experience **inadequate reporting** with ReturnGO, leading to confusion and lack of acknowledgment from support about the issues.
- Users experience **limited features** with ReturnGO, as reporting inaccuracies complicate transaction tracking and support remains unhelpful.
- Users cite **limited options** with ReturnGO, particularly concerning Shopify reporting and unacknowledged support issues.

#### What Are Recent G2 Reviews of ReturnGO?

**["ReturnGO Automation Makes Returns Easy and Cuts Support Work"](https://www.g2.com/survey_responses/returngo-review-12844373)**

**Rating:** 5.0/5.0 stars

_— Verified User in Apparel & Fashion_

[Read full review](https://www.g2.com/survey_responses/returngo-review-12844373)

**["Intuitive interface and complete tracking of returns with ReturnGo"](https://www.g2.com/survey_responses/returngo-review-12247112)**

**Rating:** 4.0/5.0 stars

_— Evan d._

[Read full review](https://www.g2.com/survey_responses/returngo-review-12247112)

### [AfterShip Returns Center](https://www.g2.com/products/aftership-returns-center/reviews)

AfterShip Returns Center is an interactive and self-service return solution for Shopify and Shopify Plus stores. Delight customers with the best returns experience, remove friction from returns with a branded interactive return page, reduce costs and recapture revenue. We have partnered with 17 carriers to print return labels quickly. We support USPS, FedEx, DHL, UPS, and many other carriers.

**Average Rating:** 4.3/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate AfterShip Returns Center?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **Exchange:** 7.3/10 (Category avg: 8.4/10)
- **OMS:** 7.5/10 (Category avg: 8.6/10)
- **How long did it take to go live?:** 0/10 (Category avg: 1.5/10)

#### Who Is the Company Behind AfterShip Returns Center?

- **Seller:** [AfterShip](https://www.g2.com/sellers/aftership)
- **Year Founded:** 2012
- **HQ Location:** Singapore
- **Twitter:** @aftership  
4,018 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f81bb9b7397a9c969272f27577593c034d35f466c7637c0a74e527b195ece260&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2498164%2F&secure%5Burl_type%5D=linkedin_company_website)  
407 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 83% Small, 8% Medium

#### What Are Recent G2 Reviews of AfterShip Returns Center?

**["Automate and Perfectly Simplify Return Management"](https://www.g2.com/survey_responses/aftership-returns-center-review-12104717)**

**Rating:** 4.0/5.0 stars

_— Verified User in Retail_

[Read full review](https://www.g2.com/survey_responses/aftership-returns-center-review-12104717)

**["Best Return Management Platform"](https://www.g2.com/survey_responses/aftership-returns-center-review-12460703)**

**Rating:** 5.0/5.0 stars

_— Lovish K._

[Read full review](https://www.g2.com/survey_responses/aftership-returns-center-review-12460703)

### [AfterShip](https://www.g2.com/products/aftership/reviews)

AfterShip provides a seamless post-purchase experience to drive customer loyalty and additional sales. - Automatically import your tracking numbers to AfterShip, so you can get current tracking info for all your shipments in one place - Filter shipments by dates, statuses, carriers, and destinations - Trace whether all your shipments are being delivered on time and identify any delays/exceptions. - 7 Standardized tracking statuses - 40 Standardized tracking sub-statuses Keep customers informed and up to date - Embed the AfterShip Track Button for effortless order tracking - Automatically insert AfterShip’s tracking link to your Shopify store’s order confirmation and order history pages - Add your tracking link to either your store’s header or footer - Send delivery notifications to customers and yourself through Email, SMS, WhatsApp, and FB messenger - Configure notifications for Info Received, In Transit, Out for Delivery, Available for Pickup, Delivered, Failed Attempt, and Exceptions - Schedule delivery SMS based on the buyer's timezone - Auto-send email updates based on the order language for different delivery checkpoints for a delightful post-purchase experience. - Set up automated email delivery update workflows to auto-alert customers when the order status changes. - Send shipping notifications from your email address - Customize messages to include your logo, URL, and product recommendations Provide a branded experience - Automatically generate a tracking page for each shipment and customize the look & feel - Customize your tracking page by adding your logo, store URL, and AI-driven product recommendations - Set up a custom domain to display the tracking information - SSL certificate for users with a verified custom domain Secure your packages with AfterShip(R) Protection - Protect your packages from loss, damage, and porch piracy with AfterShip(R) Protection, powered by InsureShield(R) shipping insurance. - Quick claims approval - High % of claims paid quickly - Coverage for loss, damage, and porch piracy - Protection up to the total value of goods - Estimate loss recovery with an ROI calculator - Allow customers to opt in or out of shipment coverage at checkout - 24/7 resolution status visibility Multiple shipping solutions - AfterShip connects you with 1000+ carriers worldwide - Including UPS, DHL, USPS, China Post (ePacket), and China EMS - Standardized layout of tracking results received from different carriers Delivery date prediction - Set clear delivery expectations for your customers by displaying accurate order delivery dates. Analyze & take action - Get powerful insight on shipments, carriers' transit time, notifications, tracking pages, and customer feedback - Filter data by date, shipment type, devices, location, visits, and more

**Average Rating:** 4.7/5.0

**Total Reviews:** 309

#### How Do G2 Users Rate AfterShip?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10)
- **Exchange:** 8.8/10 (Category avg: 8.4/10)
- **OMS:** 8.8/10 (Category avg: 8.6/10)
- **How long did it take to go live?:** 0.4/10 (Category avg: 1.5/10)

#### Who Is the Company Behind AfterShip?

- **Seller:** [AfterShip](https://www.g2.com/sellers/aftership)
- **Year Founded:** 2012
- **HQ Location:** Singapore
- **Twitter:** @aftership  
4,018 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f81bb9b7397a9c969272f27577593c034d35f466c7637c0a74e527b195ece260&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2498164%2F&secure%5Burl_type%5D=linkedin_company_website)  
407 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Owner
- **Top Industries:** Retail, Apparel & Fashion
- **Company Size:** 86% Small, 12% Medium

#### What Do G2 Reviewers Say About AfterShip?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend AfterShip for its **exceptional customer support** , highlighting timely help and effective communication during challenges.
- Users find AfterShip to be **very helpful** for organizing logistical needs and automating client updates effectively.
- Users value the **intuitive integrations** of AfterShip, enhancing organizational efficiency and client communication seamlessly.
- Users value the **easy integrations** of AfterShip, enhancing order tracking efficiency and streamlining workflows.
- Users find AfterShip to be **easy to use** , streamlining order tracking and enhancing the overall experience.

##### Cons

- Users find AfterShip's pricing **too high** , especially for small businesses with lower shipping volumes.
- Users report **tracking issues** with AfterShip that hinder business operations and lead to frustrating experiences with support.
- Users note a **lack of smaller carriers** and some syncing issues with their Shopify accounts as downsides.
- Users report **poor customer support** , highlighting ineffective assistance, unresolved technical issues, and unsatisfactory billing resolutions.
- Users report **poor support** from AfterShip, facing unresolved technical issues and inadequate help through the ticketing system.

#### What Are Recent G2 Reviews of AfterShip?

**["1,100 Carriers and Branded Tracking Pages That Deliver"](https://www.g2.com/survey_responses/aftership-review-12703213)**

**Rating:** 5.0/5.0 stars

_— SANDILE N._

[Read full review](https://www.g2.com/survey_responses/aftership-review-12703213)

**["Clean, Intuitive Shipment Tracking with Strong Branded Notifications"](https://www.g2.com/survey_responses/aftership-review-12725506)**

**Rating:** 5.0/5.0 stars

_— Lee P._

[Read full review](https://www.g2.com/survey_responses/aftership-review-12725506)

#### What Are G2 Users Discussing About AfterShip?

- [How do you use AfterShip?](https://www.g2.com/discussions/how-do-you-use-aftership) - 1 comment
- [What courier does AfterShip use?](https://www.g2.com/discussions/what-courier-does-aftership-use) - 1 comment, 1 upvote
- [What is AfterShip app?](https://www.g2.com/discussions/what-is-aftership-app) - 1 comment
- [How does AfterShip tracking work?](https://www.g2.com/discussions/how-does-aftership-tracking-work) - 1 comment

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- [Shipping](/categories/shipping)

- [Commodity Trading, Transaction, and Risk Management (CTRM)](/categories/commodity-trading-transaction-and-risk-management-ctrm)
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[Browse Returns Management Themes](/categories/returns-management/themes)

 ![Daniel Rivera](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel Rivera")
DR

Researched and written by [Daniel Rivera](https://research.g2.com/insights/author/daniel-rivera)

Updated October 3, 2024

Returns management software, sometimes referred to as reverse logistics, is a solution that helps manage the return process for retailers, online sellers, manufacturers, and third-party logistics (3PL) companies. This includes communicating with customers through portals or self-service platforms to manage shipping options, tracking, inventory, refunds and credits, replacements, and print prepaid shipping labels. Some returns management solutions allow companies to personalize return portals with custom branding or integrate directly with a retailer's website.

Many return policies are forgiving, which leads to a significant amount of returns. With this comes increased costs and challenges for retailers, sellers, and manufacturers. Returns management software helps contain and organize these issues by reducing the turnaround time for returns, maximizing value recovery, minimizing returns processing costs, and simplifying the refund process. Companies use this software to maintain customer satisfaction by setting return rules and policies, providing return timeframes, and offering certain returns to be auto-approved.

Returns management software commonly integrates with [warehouse management software](https://www.g2.com/categories/warehouse-management), [order management software](https://www.g2.com/categories/order-management), [accounting software](https://www.g2.com/categories/accounting), [inventory management software](https://www.g2.com/categories/inventory-management), or [e-commerce software.](https://www.g2.com/categories/e-commerce)

To qualify for inclusion in the Returns Management category, a product must:

- Create and manage return policies for different product categories
- Provide workflows to create, confirm, or cancel returns
- Coordinate refunds, credits, or product replacements
- Integrate with e-commerce or related platforms
- Track returned items from pickup to delivery
- Analyze the value of returns and their impact on revenue

Top Tools at a Glance

| 

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Self-serve returns with branded post-purchase tracking

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User Review

"Good customer service, needs better EDD calculations when estimates are not provided by carriers."

 |
| 

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Branded post-purchase returns with carrier-unified tracking

 | 

User Review

"Efficient tracking, but improvable customer service"

 |
| 

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Revenue-retaining returns with exchange automation

 | 

User Review

"Swap - a fully inclusive ecommerce partner"

 |
| 

 | 

Shopify-native returns with scan-based fulfillment accuracy

 | 

User Review

"ShipHero: Streamlined, Customizable, and Efficient"

 |
| 

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Reverse logistics with unified courier orchestration

 | 

User Review

"Seamless API Integration and Logistics Management"

 |
| 

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Serialized returns tracking with marketplace segregation

 | 

User Review

"Clean UI and Smooth ERP Integrations That Streamline Warehouse Operations"

 |
| 

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Multi-carrier return label automation

 | 

User Review

"Powerful integration for tracking and automation, some points to improve"

 |
| 

 | 

Bulk RTO routing with last-mile visibility

 | 

User Review

"Reliable Platform for Daily Logistics Operations"

 |
| 

 | 

Self-serve returns with cost-shifting automation

 | 

User Review

"Transformed Returns, Improved Margins, Outstanding Support"

 |
| 

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Last-mile returns with automated validation

 | 

User Review

"Streamlines Dispatching with Great Auto-Dispatching Features"

 |

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