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AT

Verified User in Telecommunications

Small-Business (50 or fewer emp.)

3/16/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Excellent VoIP Service Provider"

5/5

What do you like best about Flowroute?

The quality of service for VoIP calls is excellent. We have not experienced any outages for many years as a client of Flowroute. Review collected by and hosted on G2.com.

What do you dislike about Flowroute?

I'm not sure how they could make their service any better. We always receive a quick response for technical service questions. Review collected by and hosted on G2.com.

What problems is Flowroute solving and how is that benefiting you?

Our previous VoIP provider had many outages and technical support was the worst. We moved to Flowroute several years ago and have not regretted it. When a provider's services just work and you don't have to think about them, that is what we desire and what we receive. Call quality is excellent. Review collected by and hosted on G2.com.

Response from Alysia Rogers of Flowroute

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Thank you so much for all the positive feedback! We are ecstatic to know that our products are meeting your needs and that our support services are providing you with the best in response time and help! We thank you for your business and hope we can continue to exceed your expectations.

EI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

3/16/2021

"Excellent and reliable services and support"

5/5

What do you like best about Flowroute?

It just works really well. Straightforward provisioning, and services that work reliably. The few times we've needed support, they've been on it quickly and provide good answers. Review collected by and hosted on G2.com.

What do you dislike about Flowroute?

We've found nothing we dislike about Flowroute. Review collected by and hosted on G2.com.

Response from Alysia Rogers of Flowroute

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We really appreciate you taking a moment to leave us a review. We are thrilled you are happy with our services and have no complaints! Thanks so much for giving us a chance to win your business!

UT

Verified User in Telecommunications

Small-Business (50 or fewer emp.)

3/16/2021

"Flowroute is a trustworthy and reliable service."

5/5

What do you like best about Flowroute?

They have an incredible API and dashboard. Review collected by and hosted on G2.com.

What do you dislike about Flowroute?

Their number inventory sometimes runs out. Review collected by and hosted on G2.com.

Recommendations to others considering Flowroute:

I would advise people to try all competing services, but you will most likely still end up at flowroute when you do the hands on comparison. Review collected by and hosted on G2.com.

What problems is Flowroute solving and how is that benefiting you?

Nothing currently. We have been able to leverage flowroute to build our online faxing service. Review collected by and hosted on G2.com.

Response from Alysia Rogers of Flowroute

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Thanks so much for taking a moment to give us a review! We are so happy that you have placed us above the rest in your assessment and we consider that validation that we are accomplishing what we set out everyday to do! Thanks for trusting us to deliver for your business!

AF

Verified User in Financial Services

Small-Business (50 or fewer emp.)

7/30/2018

"Cost-effective option"

4.5/5

What do you like best about Flowroute?

Flowroute balances reasonable cost with a full suite of features. Review collected by and hosted on G2.com.

What do you dislike about Flowroute?

Learning how to use Flowroute for the first time can be difficult. Review collected by and hosted on G2.com.

DH

David H.

Owner / Manager

Small-Business (50 or fewer emp.)

7/13/2016

"These folks are awesome!"

5/5

What do you like best about Flowroute?

1. Ease of administration: obtaining, porting, and provisioning phone numbers, Caller Name, E911 settings, call routing options, etc are all very easy and quick to take care of from the website in real time with (usually) no additional communications needed

2. If it's needed, support is best in the industry (this reviewer has been evaluating and reselling VoIP products for 10 years)

3. Service does not go down

4. Support for a huge variety of IP platforms

5. Low cost! Review collected by and hosted on G2.com.

What do you dislike about Flowroute?

- although Call Detail Records can be obtained easily and downloaded in CSV format after a short delay, automated/scheduled reporting would be an improvement Review collected by and hosted on G2.com.

Recommendations to others considering Flowroute:

Flowroute is focused on innovation in the telecom space. For example, they now provide APIs that allow you to provide SMS text services over SIP. They also have high emphasis on quality of their support team.

Can't think of any caveats! Review collected by and hosted on G2.com.

What problems is Flowroute solving and how is that benefiting you?

We provide comprehensive IT and voice solutions for small offices, generally less than 25 users. After having worked with a handful of other SIP trunking providers to deliver reliable, high quality voice services to our end user customers, Flowroute is the only company we've worked with that seems truly interested in finding creative solutions that address your particular needs and situation. Review collected by and hosted on G2.com.