--- title: Flow.ai Reviews meta\_title: 'Flow.ai Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 17 reviews by the users' company size, role or industry to find out how Flow.ai works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 17 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # Flow.ai Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Flow.ai but has limited features. Are you part of the Flow.ai team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Create and manage chatbots to automate customer service, marketing and CX across digital messaging channels like Messenger, WhatsApp, Web Widget, Telegram, Voice and more in over 100+ languages. * * * Seller [Ignite Enterprise Software Solutions](https://www.g2.com/sellers/ignite-enterprise-software-solutions) Discussions [Flow.ai Community](https://www.g2.com/products/flow-ai/discuss) Overview by Tijn van Daelen Show More ## Top-Rated Alternatives [ ![Drift](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Drift") Drift 4.4/5(1,255) ](https://www.g2.com/products/drift/reviews) [ ![Botpress](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Botpress") Botpress 4.5/5(509) ](https://www.g2.com/products/botpress/reviews) [ ![Qualified](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualified") Qualified 4.9/5(1,540) ](https://www.g2.com/products/qualified/reviews) [ View All Alternatives ](https://www.g2.com/products/flow-ai/competitors/alternatives) ## User Insights Average based on 17 real user reviews. [Log in to unlock pricing and user insights](/login) ![Verified User in Investment Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Investment Management") UI Verified User in Investment Management Small-Business (50 or fewer emp.) 4/13/2023 "Chat bots taht are easily accessible" 4/5 What do you like best about Flow.ai? The ease in which we are able to use chatbots to moderate our chatrooms were very effective Review collected by and hosted on G2.com. What do you dislike about Flow.ai? Sometimes navigating the UI is tough for newer users Review collected by and hosted on G2.com. What problems is Flow.ai solving and how is that benefiting you? Less time being admins in our chat rooms Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Dinesh C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dinesh C.") DC Dinesh C. Software Engineer Mid-Market (51-1000 emp.) 8/3/2022 "Best tool for automated chat bot" 4.5/5 What do you like best about Flow.ai? It is easy to integrate in any of the social media account with better doucmentation. Review collected by and hosted on G2.com. What do you dislike about Flow.ai? Nothing as much but replies over chat-bot can be improved a little better. Review collected by and hosted on G2.com. What problems is Flow.ai solving and how is that benefiting you? It's automating our customer queries easily without intervention of any human Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") UA Verified User in Automotive Enterprise (\> 1000 emp.) 6/15/2022 "A super cool tool to automate your tasks" 4/5 What do you like best about Flow.ai? The drag n drop functionality was the best, tool is super helpful for marketing automations. Review collected by and hosted on G2.com. What do you dislike about Flow.ai? Slightly confusing for the people who are new to the platform Review collected by and hosted on G2.com. What problems is Flow.ai solving and how is that benefiting you? Automations, With just a few drag n drops, we can build the complete customer journeys. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Oil & Energy](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Oil & Energy") UO Verified User in Oil & Energy Mid-Market (51-1000 emp.) 10/31/2021 "Features that have revolutionised our image" 4.5/5 What do you like best about Flow.ai? The integration aspect of this product has been my favourite feature and it has been very helpful because of how much uniformity it allows us to create across all our social media platforms. More so it has coverage of a wide range of different platforms from Facebook, Instagram, Twitter and many more even on websites. I have always been a fan of simplicity hence it has been very easy for me to choose Flow.ai as my favourite and this is because it is very easy to set up through the drag and drog feature whereby there is no need for a complicated coding process. Furthermore, this has proven to be very helpful because it has saved us a lot of time and costs that may have occurred from hiring experts to help us set up the product. I also like that it supports a lot of languages which I have found to be very helpful in our organisation as we have branched into many countries we have managed to keep up with our uniformity and also able to communicate with a lot of different users. Review collected by and hosted on G2.com. What do you dislike about Flow.ai? I have found this product to be very reliable because of how much our company image has been improved hence no dislikes at this moment. Review collected by and hosted on G2.com. Recommendations to others considering Flow.ai: I would recommend this product because the company image can be improved a lot using this product. Review collected by and hosted on G2.com. What problems is Flow.ai solving and how is that benefiting you? I have noted significant benefits when it comes to using this product because with the growing number of social media platforms which is now a place where some customers can be found it has been very difficult to keep up with the queries, questions and comments that will be coming from the different platforms with instant response. Flow ai has managed to solve this problem for us since we can automate responses that do not require an agent hence our response to queries has been instant and effective. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite AF Adolf F. Procurement Officer Mid-Market (51-1000 emp.) 10/25/2021 "Easy to setup and gets the job done" 4.5/5 What do you like best about Flow.ai? The wide range of integrations supported by this product is what has always made me find this product to be very helpful. We do a lot of advertisements on social media which always saves us a lot of time setting the responses of the chatbot since the same templates can be duplicated across all our social media platforms. Another aspect I do not see a lot in other products and one which I like the most in this product (Flow ai) is that it has triggers for image, audio, video, audio which has helped so much in saving customer support time so that they can handle other issues that require in-person assistance and it has made our workflow progress smoothly. Pre-installed templates are some of my very reliable features whenever we want to work fast and jump-start an idea for customer service. Review collected by and hosted on G2.com. What do you dislike about Flow.ai? One thing I have found to be the downside would the missing triggers for images, audio and video on the SMS platform that has caused a lot of inconveniences for our customers who would not be having an internet connection. Review collected by and hosted on G2.com. Recommendations to others considering Flow.ai: It is a very reliable product and it improves company image in a great way, I would recommend it to any user. Review collected by and hosted on G2.com. What problems is Flow.ai solving and how is that benefiting you? We had a lot of issues with the number of customer service support that was becoming inadequate because of how big our organisation was getting, more so the response to queries from customers used to be delayed by hours and sometimes a day or two but since we introduced Flow ai these problems have been solved and we responding quickly all over the social media even on our websites response is now instant. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Verified User in Telecommunications Enterprise (\> 1000 emp.) 7/14/2022 "A perfect tool to automate digital messaging channels" 5/5 What do you like best about Flow.ai? 1. We can automate customer support messaging across any channel 2. Easy integrations 3. Personalised Engagement can be done through automation Review collected by and hosted on G2.com. What do you dislike about Flow.ai? No integration with Google sheets Can't use the tool to autorespond on Facebook comments Review collected by and hosted on G2.com. What problems is Flow.ai solving and how is that benefiting you? I am using this tool to automate the queries raised by the customers. Trying to giving them a personalized engagement Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ignitius D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ignitius D.") ID Ignitius D. Information Technology Consultant Mid-Market (51-1000 emp.) 10/15/2021 "Flow.ai is the ultimate customer service for personalised auto responses using chatbot tchnology." 4.5/5 What do you like best about Flow.ai? The ability to personalize the chatbot using the simple drag and drop technique. Review collected by and hosted on G2.com. What do you dislike about Flow.ai? Use of most default parameters which take away the essence of personalization Review collected by and hosted on G2.com. What problems is Flow.ai solving and how is that benefiting you? Too many frequently asked questions were coming through our school website, so Flow.ai provided the needed solution for automated responses. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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