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Florenz

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Florenz is customer journey automation software for WhatsApp, managing client interactions from acquisition to retention in a single thread with full context. AI agents handle conversations using a private knowledge base to ensure accurate responses, while a live journey board visualizes customer progression. A no-code builder lets teams design custom flows with triggers, conditions, and actions. The platform includes a shared inbox consolidating WhatsApp, web chat, and email, enabling teams to assign conversations, pause automation, and intervene as needed. It supports WhatsApp broadcast campaigns where replies continue the conversation and offers contact segmentation for targeted follow-ups. AI agents manage interactions from initial contact to post-purchase, handing off to team members with full history when necessary. Florenz integrates with WhatsApp business accounts and ensures data security with ISO compliance and enterprise-grade controls.

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