I honestly wasn't sure what to expect when I reached out to the Flodesk.com support team, but wow - they completely blew me away!

First off, the response time was incredible. I figured I'd be waiting a day or two, but they got back to me well within 24 hours. That alone put me at ease, but what really impressed me was the quality of their help. Every answer was clear, thorough, and actually solved my problems. I had a couple of tricky obstacles with the app flow, and they walked me through everything without making me feel lost or frustrated.

What I loved most, though, was the tone. It never felt like I was talking to a robot rattling off a scripted reply. It felt personal - like I was chatting with someone who genuinely cared about getting things right for me. The balance of friendly and professional was spot on. I felt heard, respected, and supported the whole way through.

Honestly, I came in with modest expectations and left genuinely impressed. The Flodesk.com support team didn't just meet the bar - they raised it. If every support experience were like this one, people would actually look forward to asking for help!

Big thanks to the team for going above and beyond. You made what could have been a stressful experience feel completely effortless. Keep up the amazing work - you're clearly doing something very right! Review collected by and hosted on G2.com.

Limited analytics. As a small business, I think it will be perfect to start with. Review collected by and hosted on G2.com.

Intuitive, beautiful, converts to sales.

So easy to use for absolute beginners, but has customisation for advanced designers and business.

My conversions - delivery, opens, clicks, sales are always excellent. Review collected by and hosted on G2.com.

Nothing - love it all! This is one of my most used business tools; so it needs to work. And it does! Review collected by and hosted on G2.com.

The team are really helpful and great at crowdsourcing ideas of how to better their platform. I have been using Flodesk since early 2021 and love seeing what new features we're getting. I use the platform almost every day for email marketing for my small business, and have sent over 1 million emails using the platform! Over those emails my deliverability has never fallen below 99.6%. I love that we can now integrate directly with more platforms as I use Thrivecart for a lot of my online checkouts. The email platform is one of the easiest to use. Review collected by and hosted on G2.com.

I'm a data nerd so I would love more analytics, or the ability to use more data points via the API to build my own in-business apps for email marketing. Review collected by and hosted on G2.com.

Flodesk is hands down the easiest email marketing tool I've ever used, and I've tried a lot of them! It has really robust functionality and capabilities their competitors just don't have. From the ability to add videos, to opt-out workflow forms, they have what I need to build really powerful, impactful emails. The design layouts are the most beautiful, clean and well designed ones out there. I have a really high email retention and open rate thanks to Flodesk. They also have excellent customer service, they are friendly, knowledgeable and responsive. Review collected by and hosted on G2.com.

I wish it was a bit cheaper, but it's worth the money, you get what you pay for, and with Flodesk, you get a lot! Review collected by and hosted on G2.com.

Flodesk makes email marketing feel simple and doable. The design side is easy to use, and the emails look polished without a lot of effort. I can create workflows quickly and stay consistent without getting stuck in tech. The pricing model is straightforward, which makes planning easier as my list grows. Customer service has also been excellent, with fast, helpful responses whenever I have a question or hit a snag. Review collected by and hosted on G2.com.

There are limitations on the automation and segmentation side compared to more advanced platforms. As your strategy gets more complex, you may find yourself working around the system instead of with it. Reporting is also fairly basic, so if you rely on deeper data to guide decisions, you will need additional tools. Review collected by and hosted on G2.com.

I really like the design quality of Flodesk. It lets me create gorgeous, on-brand emails that truly reflect my identity with my fonts, colours, and identity in mind. While many treat branding as an afterthought, Flodesk builds everything around it. Beyond aesthetics, I appreciate the combination of simplicity and capability. The automation, segmentation, and workflow tools are generally very powerful, yet the platform is intuitive enough for my clients to grasp independently after just a one-hour training session. I also love that Flodesk is built with small businesses in mind, and you can feel that consideration in every design decision they've made. Review collected by and hosted on G2.com.

The native integrations are still growing. There are a few tools I regularly use where I use Zapier rather than connecting directly. It works but a more native integration library would make the workflow even smoother than it already is. I'd also love to see AB testing for campaigns as a standalone feature. Review collected by and hosted on G2.com.

What I like best about Flodesk is how easy it is to create emails and opt-in forms that look polished and on-brand without needing a complicated setup. As a website designer, visuals matter a lot to me, and Flodesk makes it simple to create a cohesive experience between a client’s website and their email marketing. It’s also very user-friendly, which makes it easier for me to recommend to small business owners who want something effective without feeling overwhelmed. Review collected by and hosted on G2.com.

One downside is that, depending on what a business needs, some users may want more advanced features or flexibility in certain areas. For business owners who want something very robust or highly customized, there can be a bit of a learning curve in figuring out workarounds. That said, for many small business owners, the ease of use and design experience outweigh that for me. Review collected by and hosted on G2.com.

Flodesk is the most user-friendly email marketing platform I’ve used. The first time we tried it, we were genuinely and pleasantly surprised by how smooth and intuitive the drag-and-drop builder felt. Recently they launched a integration with Canva which saves us hours per week. The support is a plus, whenever you have a question the reply is speedy and efficient. Review collected by and hosted on G2.com.

If I had to point out one downside, it would be the lack of organization in the audience groups and the Shopify links. That said, I trust they’ll address this minor issue soon. Either way, it doesn’t outweigh the many positives. Review collected by and hosted on G2.com.

I’ve used Flodesk since the very beginning and it is the only email software I recommend! The ease of use, the layout, the back end workflows and functions… and now the checkout feature have made it to where I have all of my business running through this one platform!

I launched my very first digital product last month and promoted it to a brand new IG audience of less than 200… I’ve had 30 sales so far!! The checkout function has been soooooo smooth and simple and I’ve been able to tweak and change things as needed.

Their university section has made every single question I’ve had solvable in minutes, and the new integrations they keep adding make running my business seamless. I mean, hellllo Manychat! I didn’t even realize I needed that integration!

I could not recommend this platform more - if you want utter simplicity + professional design aspects and customizable workflow features (with absolutely killer customer support) this is for you! Review collected by and hosted on G2.com.

Honestly nothing. I’ve been with them from the beginning and share them with my friends! Review collected by and hosted on G2.com.

I have tried other newsletter sending platforms, but I must say that Flodesk is my favorite. The interface is very smooth, aesthetic, and intuitive. The workflow features are perfect for bringing our online courses to life in small bites, and the available automations, with the plug-in and integrations to other apps such as Thrive Cart, really facilitate our operations and follow-ups. The customer service is quick and attentive. Review collected by and hosted on G2.com.

We are waiting for the implementation of two-factor authentication (2FA) to strengthen and refine security. Review collected by and hosted on G2.com.