---
title: Floatbot Reviews
meta_title: 'Floatbot Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 12 reviews by the users' company size, role or industry to
  find out how Floatbot works for a business like yours.
aggregate_rating:
  rating_value: 4.3
  review_count: 12
  scale: '5'
date_modified: '2026-08-04'
parent_category:
  name: AI Agents
  url: https://www.g2.com/categories/ai-agents
---


# Floatbot Reviews
**Vendor:** Floatbot  
**Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)  
**Average Rating:** 4.3/5.0  
**Total Reviews:** 12
## About Floatbot
Floatbot.AI is a Multi-Modal Conversational AI (Voice first) + Co-Pilot Platform designed to supercharge operations in Insurance, Collections, Lending, Banking, and BPOs. From redefining customer engagement, streamlining processes to empowering agents and employees, we are your partner in driving smarter, faster and impactful business interactions.



## Floatbot Pros & Cons
**What users like:**

- Users praise Floatbot for its **ease of use** , highlighting its intuitive interface and seamless implementation. (7 reviews)
- Users commend the **easy implementation** of Floatbot, appreciating its seamless and quick deployment across channels. (3 reviews)
- Users love FloatBot's **intuitive and user-friendly interface** , making setup and management effortless for all team members. (3 reviews)
- Users value FloatBot's **intuitive and user-friendly interface** , which simplifies campaign management for team members of all skill levels. (3 reviews)
- Users appreciate the **24/7 support** from Floatbot, highlighting the team's readiness to assist at all times. (2 reviews)
- Artificial Intelligence (2 reviews)
- Automation (2 reviews)
- Business Growth (2 reviews)
- Chatbots (2 reviews)
- Customer Engagement (2 reviews)

## Floatbot Reviews
  ### 1. required enhancement and standardize installation and configuration.

**Rating:** 2.5/5.0 stars

**Reviewed by:** Wael S. | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 23, 2023

**What do you like best about Floatbot?**

1) Simple and easy to use
2)Less cost, which increase number of customers to utilize such tool
3) support standard integration, with less efforts

**What do you dislike about Floatbot?**

N A                            
N A
N A
N A

**What problems is Floatbot solving and how is that benefiting you?**

As per the current implementation; NOTHING

Future Either use the same product or other; By:

1) Providing a new digital channel for our customer
2) Reduce load on the agent
3) Increase customer happiness.
4) Automate the backend daily operation related to answer customer inquires
5) to build a knowledge base that support virtual assistance & automate daily operation activity using Bot
6) Data analysis & reporting

**Official Response from Dharmi Gohil:**

> Hi Wael,

Thank you for taking out time to share your review.

Like, we discussed in the meeting, you are enrolled in our most basic package as per the decided Scope. Our platform does support all the AI and LLM features that you mentioned and much more. Also, it overcomes all the challenges that you mentioned here such as easy implementation, Advanced AI Capabilities with different LLMs, but for that you need to upgrade to next package.

With regards to compliance, we adhere to all as per the agreed scope.

  ### 2. Floatbot made digital onboarding smooth for our customers

**Rating:** 3.0/5.0 stars

**Reviewed by:** Kailash M. | Key Account Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 02, 2023

**What do you like best about Floatbot?**

With Floatbot we were able to onboard our customers easily and it added to overall experience with our business

**What do you dislike about Floatbot?**

There is no dislike, experience is good and must recommend to others

**What problems is Floatbot solving and how is that benefiting you?**

We have implemented Floatbot in interaction with our new customers, bot guides the users with our services and all other features that we offer.



- [View Floatbot pricing details and edition comparison](https://www.g2.com/products/floatbot/reviews?filters%5Bnps_score%5D%5B%5D=3&section=pricing&secure%5Bexpires_at%5D=2026-08-07+06%3A55%3A22+-0500&secure%5Bsession_id%5D=3ce5e799-408f-4f25-9db3-481d9e84fff0&secure%5Btoken%5D=927f2091f18d5964cd6b3d7d4d57ee2d318edf1c47c41b9724404acf684fdc91&format=llm_user)

## Floatbot Features
**Additional Functionality**
- Tagging
- Natural Language Processing
- Data Extraction
- Multi-Language
- Predictive Analytics
- Drag & Drop
- Speech Recognition
- Reporting/Analytics
- Data Storage Management
- Virtual Personal Assistant (VPA)
- AI Copilot
- Customer Segmentation
- Collaboration Tools
- Data Import/Export
- Generative AI
- For eCommerce
- Role-Based Permissions
- Customizable Branding
- Search/Filter
- Monitoring
- Document Management
- API
- Data Visualization
- Trend Analysis
- Machine Learning
- Access Controls/Permissions
- Alerts/Escalation
- Performance Metrics
- Real-Time Data
- Third-Party Integrations
- Mobile App
- Multiple Data Sources
- For Sales Teams/Organizations
- Sentiment Analysis
- Activity Dashboard
- Chatbot
- Workflow Automation

**Dashboard**
- Dashboard

**Speech Recognition**
- Speech Recognition

**Compliance Management**
- Compliance Management

**Autonomous Task Execution**
- Autonomous Task Execution

**Sentiment Analysis**
- Sentiment Analysis

**Data Security**
- Data Security

**Third-Party Integration**
- Third-Party Integration

**Human-in-the-loop (HITL)**
- Human-in-the-loop (HITL)

**Agentic Task Execution**
- Agentic Task Execution

**Natural Language Processing**
- Natural Language Processing

**Conversational AI**
- Conversational AI

**Performance Metrics**
- Performance Metrics

**Interaction Tracking**
- Interaction Tracking

**Knowledge Base Management**
- Knowledge Base Management

**CRM Integration**
- CRM Integration

**Inquiry Routing**
- Inquiry Routing

**Contextual Guidance**
- Contextual Guidance

**Communications Management**
- Communications Management

**Proactive Chat**
- Proactive Chat

**Ticket Management**
- Ticket Management

**Responses**
- Personalization
- Route To Human
- Natural Language Understanding (NLU)
- Multi-Language

**Customer Support**
- Text
- Speech
- Knowledge Base
- Knowledge Base Management

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Automation - AI Agents**
- Sales Follow-Up
- Customer Interaction Automation
- Lead Generation
- Document Processing
- Feedback Collection
- Natural Language Processing
- Simulation and Scenario Generation

**Platform**
- Conversation Editor
- Integration
- Human-In-The-Loop
- Drag & Drop Editor
- Human-in-the-loop (HITL)

**Automation**
- Ticket Resolution
- Customization
- Intelligent Routing
- Customizable Templates

**Autonomy -  AI Agents**
- Independent Decision Making
- Adaptive Responses
- Task Execution
- Problem Solving

**Agentic AI - Bot Platforms**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Artificial Intelligence**
- Learning
- Language
- Conversational AI
- Generative AI

**Customer Query Resolution - AI Customer Support Agents**
- Automated Ticket Resolution
- Contextual Response Generation
- Sentiment Analysis
- Knowledge Base Utilization
- Multilingual Support

**Agentic AI - AI Agents**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Additional Functionality**
- Agent Collaboration
- Data Governance
- Prompt Engineering
- Feedback Management
- For No-Code Development
- Version Control
- Role-Based Permissions
- Dynamic Modeling
- API
- Memory Management
- Monitoring
- Scalability
- Cost Management
- Scheduling
- Natural Language Interface
- Access Controls/Permissions
- Multiple LLM Models
- Integration Management
- Customizable Frameworks
- Pre-built Templates
- Analytics
- Intent Recognition
- Contextual Guidance
- Rules-Based Workflow
- Attended Automation
- Drag & Drop
- For Sales/Marketing
- Generative AI
- Business Process Automation
- AI Copilot
- Third-Party Integrations
- Multi-Channel Communication
- Sentiment Analysis
- Deep Learning
- Code-free Development
- Compliance Management
- Automated Responses
- Knowledge Management
- Transfers/Routing
- Personalization
- Activity Dashboard
- Customer Experience Management
- Virtual Personal Assistant (VPA)
- Chatbot
- Speech Recognition
- Reporting/Analytics
- Task Management
- Customer Engagement
- AI/Machine Learning
- Configurable Workflow
- Unattended Automation
- Conversation Intelligence
- Workflow Automation
- Proactive Error Detection

**Additional Functionality**
- Workflow Management
- Interaction Tracking
- Alerts/Notifications
- Single Sign On
- Self Service Portal
- Real-Time Analytics
- Customer Database
- Client Portal
- Inventory Management
- Tagging
- Configurable Workflow
- Customer History
- Surveys & Feedback
- Support Ticket Management
- Service Level Agreement (SLA) Management
- Widgets
- Search/Filter
- Chatbot
- Email Templates
- Activity Tracking
- Feedback Management
- Real-Time Data
- API
- Reporting/Analytics
- Event Triggered Actions
- Website Integration
- Help Desk Management
- Call Center Management
- Queue Management
- SSL Security
- Social Media Integration
- CRM
- Chat/Messaging
- Live Chat
- AI Copilot
- Customizable Reports
- Email Management
- Customizable Branding
- Reporting & Statistics
- Real-Time Notifications
- Access Controls/Permissions
- Customizable Forms
- Customer Communication
- Activity Dashboard
- Third-Party Integrations
- Customizable Fields
- Multi-Channel Communication
- Application Management
- Communication Management
- Role-Based Permissions

**Customer Interaction Automation - AI Customer Support Agents**
- Proactive Customer Outreach
- Feedback Collection
- Escalation Handling
- Workflow Optimization

**Automation**
- Customer Interaction Automation
- Feedback Collection
- Document Processing

**Autonomy**
- Independent Decision Making
- Adaptive Responses
- Task Execution
- Problem Solving

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