--- title: Flexential Cloud Reviews meta_title: 'Flexential Cloud Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 13 reviews by the users' company size, role or industry to find out how Flexential Cloud works for a business like yours. aggregate_rating: rating_value: 3.2 review_count: 13 scale: '5' date_modified: '2026-08-07' parent_category: name: Web Hosting url: https://www.g2.com/categories/web-hosting --- # Flexential Cloud Reviews **Vendor:** Flexential **Category:** [Managed Hosting Platforms](https://www.g2.com/categories/managed-hosting) **Average Rating:** 3.2/5.0 **Total Reviews:** 13 ## About Flexential Cloud Solve complex hybrid IT challenges and support long-term business growth by implementing private, public, and hybrid cloud solutions. Tailored cloud services with Flexential include: - VMware Virtual Hosted Private Cloud - VMware Verified Multi Tenant Cloud - Managed Containers - Managed Infrastructure Services - Managed Public Cloud ## Flexential Cloud Pros & Cons **What users like:** - Users appreciate the **knowledgeable customer support** team at Flexential, valuing their competence and readiness to assist. (2 reviews) - Users commend the **knowledgeable and competent technical staff** of Flexential Cloud, enhancing overall support and reliability. (2 reviews) - Users value the **affordable pricing** of Flexential Cloud, appreciating its impressive capabilities without breaking the bank. (1 reviews) - Users find Flexential Cloud to be a **cost-effective solution** that offers amazing capabilities for their needs. (1 reviews) - Users find Flexential Cloud to be a **cost-effective solution** that delivers amazing capabilities for their needs. (1 reviews) - Reliability (1 reviews) **What users dislike:** - Users report **billing issues** with Flexential, citing unexpected costs and poor management responses to contract changes. (2 reviews) - Users report **poor customer support** at Flexential, highlighting unprofessional interactions and unresolved performance issues. (2 reviews) - Users find Flexential to be **expensive** with fees increasing while service levels decline, affecting overall satisfaction. (1 reviews) - Users feel frustrated by the **overwhelming choices** Flexential Cloud presents, making it difficult to select suitable solutions. (1 reviews) - Users express frustration over **price increases** and unsatisfactory service changes under Flexential's management, deteriorating their trust. (1 reviews) - Server Issues (1 reviews) - Slow Performance (1 reviews) - Time-Consuming (1 reviews) ## Flexential Cloud Reviews ### 1. Technology OK, but Management is Terrible **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Flexential Cloud?** Cloud system (technology and infrastructure) has been mostly stable and reliable for many years over several company iterations. There are quite a few technical staff members that are competent and easy to work with. I'd actual be happy to recommend some individuals from the technical team. I cannot say the same about Flexential's management. **What do you dislike about Flexential Cloud?** This is an account and opinion of an overarching (and somewhat reoccurring) experience I've had with Flexential over the years. I've personally witnessed Flexential management make decisions that are contrary to our expectations and contractual terms. We used services from INetU, which was purchased by ViaWest, which was subsequently purchased by Flexential. Flexential bought these companies and contrary to existing contracts, and in other instances contrary to new contracts directly with Flexential, they foisted responsibility and policy changes onto us that negatively impacted our company. In many such instances, Flexential sought to increase fees while also avoiding service levels that were contracted for. In one instance, notice was provided with substantial time to respond; in other instances, the changes were made without notice. Attempts to work with Flexential's 'customer success' team or management at various levels are met with layers of bureaucracy that seem to be intentionally obtuse for the purpose of enforcing the newly formed corporate agenda at the customer's expense. I cannot in good conscience recommend this company to anyone seeking cloud services. In my experience, Flexential has repeatedly failed to make what I would consider to be appropriate decisions in light of their responsibilities under the operating contract. I feel that they are exclusively interested in increasing the amount of money they receive from us upon every interaction, while consistently working to avoid responsibilities defined in their contracted Responsibility Matrix. This is particularly aggravating because we feel like we are a 'low maintenance client' - i.e., we do not call upon Flexential's resources for issue resolution to any significant degree (I think we make an average of 1-2 service tickets per month, and there are many months where we require nothing). So, when we do need something, and it's been available for years and is available per our contract, it is exceptionally frustrating when Flexential makes up a policy, without notice, that avoids providing managed services. We used to have a good experience with these people - especially when the corporate entity was INetU/ViaWest. Ever since Flexential bought these companies, our experience has degraded year over year. Such a trajectory suggests to me that they aren't going to get better, so I simply cannot recommend them. **What problems is Flexential Cloud solving and how is that benefiting you?** We have Cloud Hosted servers with managed Operating Systems and SQL Database. This is supposed to reduce the need for on staff System and SQL Administrators, specifically to avoid the need for such employees outside of our standard hours of operations. ### 2. Chronic Service Issues and Unreliable Management Response **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2025 **What do you like best about Flexential Cloud?** Flexential does have several capable engineers on the front-line support team **What do you dislike about Flexential Cloud?** Our overall experience has been overshadowed by unprofessional and difficult interactions with mid- to upper-level management. Their handling of key issues has consistently fallen short of what we expect from a reliable service provider. At one point, we were informed that our server needed to be moved to a different facility and were presented with a choice of either covering the relocation costs ourselves or facing the loss of the server. Regardless of the reasons behind the change, placing the full burden on the customer was unacceptable and showed a lack of consideration for the impact on our operations. Had there been a viable alternative at the time, we would have seriously considered leaving. Also, for an extended period, we experienced recurring performance problems with one of our servers. Despite multiple support requests, the underlying issue was never properly addressed. Instead, we repeatedly received short-term fixes that failed to resolve the root cause.
 At one point, we were even advised to take drastic action based on conditions that stemmed from their own prior work, rather than any genuine diagnosis of the actual problem. Although individual support engineers made efforts to assist, the broader management approach at Flexential has been inconsistent, unhelpful, and at times dismissive. **What problems is Flexential Cloud solving and how is that benefiting you?** We are hosting few servers on their cloud. ## Flexential Cloud Discussions - [What is Flexential Cloud used for?](https://www.g2.com/discussions/what-is-flexential-cloud-used-for) - [View Flexential Cloud pricing details and edition comparison](https://www.g2.com/products/flexential-cloud/reviews?filters%5Bsentiment_snippet%5D=2105496&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+06%3A27%3A18+-0500&secure%5Bsession_id%5D=063460ea-1d1c-41da-8e34-5273288726ab&secure%5Btoken%5D=79e92dbda6411c154e9f4c277a85d3b06a9e820316fcc7794d2a0f3e2eee2cc0&format=llm_user) ## Flexential Cloud Features **Infrastructure Provision** - Public Cloud - Private Cloud - Hybrid Cloud - Bare Metal - High-Performance Computing (HPC) - Virtual Machines (VMs) - Edge Computing - Virtual Networks - Cloud Computing **Management** - Pay by Usage - Usage Tracking - Performance Tracking - Activity Tracking **Functionality** - Resource Auto-Scaling **Additional Functionality** - Version Control - Database Support - Real-Time Monitoring - Monitoring - Activity Dashboard - SSL Security - Configurable Workflow - Performance Metrics - Performance Management - Server Monitoring - Data Security - Reporting/Analytics - API - Compliance Management - Access Controls/Permissions - Authentication - Real-Time Analytics - Audit Management - Single Sign On - Generative AI - Third-Party Integrations - Alerts/Escalation - Data Storage Management - AI Copilot - Resource Management - Activity Management - Scheduling - Load Balancing - Backup and Recovery - User Management - Role-Based Permissions - Secure Login - Reporting & Statistics - Network Monitoring - Service Level Agreement (SLA) Management - Task Scheduling - Application Management - Resource Allocation & Planning - Real-Time Notifications - Data Migration - Configuration Management - Log Access - Data Visualization - Real-Time Data - Audit Trail - Secure Data Storage - Data Capture and Transfer - Workflow Management - Performance Monitoring - Search/Filter ## Top Flexential Cloud Alternatives - [Pantheon](https://www.g2.com/products/pantheon/reviews) - 4.4/5.0 (588 reviews) - [Kinsta](https://www.g2.com/products/kinsta/reviews) - 4.8/5.0 (1,617 reviews) - [Hostwinds](https://www.g2.com/products/hostwinds/reviews) - 4.9/5.0 (419 reviews)