JY

Jeremy Y.

IT Manager

Mid-Market (51-1000 emp.)

3/10/2022

"Very Good, but some room for improvement"

4.5/5

What do you like best about FixMe.IT?

Simple to use, fast, provides a clear way to elevate. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

Chat and communication are not front and center. I believe that this is an area that can be improved or highlighted. Review collected by and hosted on G2.com.

JF

Jason F.

IT manager

Mid-Market (51-1000 emp.)

12/9/2021

"Simply, effective and good tool for IT support"

5/5

What do you like best about FixMe.IT?

The price is reasonable. It is easy for my colleague to run it from a browser. I can install unattended access easily. it is my 2nd year to renew the software.

Thanks.

Jason Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

More and more software is implementing multi-authentication through SMS, email, or google authenticator app.

I hope Fixme.IT can follow the trend for security reasons.

Thanks.

Jason Review collected by and hosted on G2.com.

AN

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

4/8/2022

"FixMe.IT is good."

4.5/5

What do you like best about FixMe.IT?

It's simple to use for both my end users and myself. It's helped me be more flexible with our IT resources. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

My biggest issue is sending files can be slow or tiresome without being able to batch them or send a folder. Review collected by and hosted on G2.com.

MM

Marcelo M.

S

Mid-Market (51-1000 emp.)

4/8/2022

"Very pleasant with no issues regarding connectivity."

5/5

What do you like best about FixMe.IT?

The easy way to user to connect and provide ID. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

Sometimes the program do not reconnect when computer restarts. Review collected by and hosted on G2.com.

BW

Brian W.

Owner and Operator

Small-Business (50 or fewer emp.)

1/9/2022

"Easy to use and reasonably prices remote software!"

5/5

What do you like best about FixMe.IT?

The ability to setup unattended access on all necessary computers in an easy, quick process. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

Not able to use on MAC computers but I know that is coming soon! Also, would like to be able to print to local printers. Review collected by and hosted on G2.com.

AO

Verified User in Outsourcing/Offshoring

Mid-Market (51-1000 emp.)

12/14/2021

"A good product for supporting remote windows users."

5/5

What do you like best about FixMe.IT?

FixMe is the most cost-effective tool we have ever used for remote support of windows end-users and servers. FixMe is easy for end-users to use, with built-in tools IT workers need to support them. A quick download and launch of a single file and support can see the end-users screen or show the end-user their screen. The ability to quickly and easily get access to end-users computers cuts down on the length of support calls. Our priority is getting users back to work quickly and reducing the time IT spends fixing problems. FixMe allows us to do both. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

The lack of support for Linux, web browsers, and mobile platforms is the most significant disadvantage FixMe has. It would also be nice if the end-user could go to a web page and launch the application there, rather than needing to download an exe and run it. Review collected by and hosted on G2.com.

Recommendations to others considering FixMe.IT:

Try it, and you likely will never go back to your old solution. Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

FixMe allows us to support our at-home workers with a minimal IT staff. It also simplifies administering Windows servers and desktops. The ability to preinstall the software and access a windows computer saves us a lot of time. FixMe also allows us to share licenses between multiple IT staff; this saves us a significant amount of money for team members that don't often need to use it. Review collected by and hosted on G2.com.

AF

Verified User in Furniture

Mid-Market (51-1000 emp.)

6/17/2021

"Smartest investment EVER!"

5/5

What do you like best about FixMe.IT?

So Simple to use. Allows me to assist all of my co-workers in a snap. I use it every day! Such a great way to provide support for my users Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

It requires user to turn on machine. Wish I could turn it on remotely but typically not an issue. Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

FixMe.IT allows me to see exactly what is happening on a user's desktop and control the mouse if necessary to assist them in fixing the errors that may occur in any program. It is also a great training tool because they can also watch me fix their machine so they know how to fix it themselves the next time. Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

2/15/2022

"This is the best lightweight remote control product I have ever used."

5/5

What do you like best about FixMe.IT?

It has the lowest lag of any remote control product I have used. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

I would like to have a FixMe.IT Expert app on my iPhone so I can remote control others from my phone. Review collected by and hosted on G2.com.

AC

Verified User in Consumer Services

Enterprise (> 1000 emp.)

12/9/2021

"Excellent Tool!"

5/5

What do you like best about FixMe.IT?

What I like best is that I am able to remote into my employee's desktops when needed to assist with any issues, especially for my employees that are WAH. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

There isn't much actually all that I dislike. Review collected by and hosted on G2.com.

AM

Verified User in Medical Devices

Small-Business (50 or fewer emp.)

3/12/2019

"fix me "

5/5

What do you like best about FixMe.IT?

Easy for non computer literate people to enable remote access Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

Some security blocks access through firewalls. Review collected by and hosted on G2.com.