AC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

12/20/2017

"FixMe.It - 5 years experience"

5/5

What do you like best about FixMe.IT?

This has been the best of all remote access software we have used, and we have used a wide variety. It is straightforward and easy for our staff members and for our customers. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

Nothing to complain about. For our use to support proprietary turnkey software, it works well. I complained in a prior review that it was not compatible with Apple, but I think that has been corrected. Review collected by and hosted on G2.com.

Recommendations to others considering FixMe.IT:

There is no down-side in trying FixMe.IT, you will see the upside soon enough. Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

access to our customer's computers for support and training on our turnkey software. Access to our own desktops when away. Review collected by and hosted on G2.com.

MB

Mike B.

IT Manager

Small-Business (50 or fewer emp.)

4/11/2022

"Great Product for Reasonable Price"

4.5/5

What do you like best about FixMe.IT?

The software is easy to use and understand. It is very easy and convenient for both the end user and the technicians assisting them. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

Only downside would be the limited platforms supported. Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

1/4/2022

"Perfect Remote Support Application for Windows"

5/5

What do you like best about FixMe.IT?

The best part of FixMe.It is how easy my customers can connect to the system for fast support. I get no graphical or mouse issues when I work on multiple systems. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

My only dislike is not having the ability to remote help Mac/Android/IOS systems. Almost 100% of my work is done in Windows; however it would be nice to support other systems. Review collected by and hosted on G2.com.

Recommendations to others considering FixMe.IT:

As long as you just need access to Windows systems, this service is very fast, affordable, and reliable. I've never had issues with people connecting to this system as I've had with past systems. Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

I can stay connected to all my client's assets no matter where I am in the world. The system has been very reliable over the last few years and has saved my company time and money. Review collected by and hosted on G2.com.

TD

Tim D.

IT Director

Mid-Market (51-1000 emp.)

3/10/2022

"Great intuitive application for IT professionals"

5/5

What do you like best about FixMe.IT?

Setting up unattended access is huge for IT leaders wanting to help users in a very prompt manner. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

There are some glitches with reconnecting to some devices and showing "revoked" status. Review collected by and hosted on G2.com.

MK

Matt K.

Owner

Small-Business (50 or fewer emp.)

12/9/2021

"FixMe.IT - the best and most affordable remote access software"

5/5

What do you like best about FixMe.IT?

The cost of fixme.it is one of the most important factors that persuaded me to switch from Logmein as well as the simplicity of the user interface. My clients love how easy it is for me to provide remote support. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

The inability to assist Apple computers (in the works though) currently. I would also like to see remote printing and sound. Review collected by and hosted on G2.com.

Recommendations to others considering FixMe.IT:

I would recommend researching other remote services but you'll see the cost advantage very appealing. Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

I'm able to provide remote assistance and troubleshooting for clients that either are located too far or that prefer remote services. In able to provide a discount for those clients. Review collected by and hosted on G2.com.

SD

Stacy D.

N

Small-Business (50 or fewer emp.)

3/10/2022

"Best remote support tool"

5/5

What do you like best about FixMe.IT?

It doesn't require custom ports on the client end. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

There isn't anything that I dislike. It's a great tool. Review collected by and hosted on G2.com.

Recommendations to others considering FixMe.IT:

Consider it to be easy on the admin and the user. Being web-based, even the technically challenged users know how to start the support session. Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

It saves a trip charge for the client when their issue can be resolved remotely. Review collected by and hosted on G2.com.

PH

Paul H.

Director of Operations / IT

Small-Business (50 or fewer emp.)

4/8/2022

"FixMe Review"

5/5

What do you like best about FixMe.IT?

Ease of use and ease of installation both remote and local. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

If unattended access is set up even on a company machine, the user can revoke access. Review collected by and hosted on G2.com.

CC

Verified User in Commercial Real Estate

Small-Business (50 or fewer emp.)

12/9/2021

"Easy to use, always reliable"

5/5

What do you like best about FixMe.IT?

Very easy to configure. The management console is easily navigable and in the 2+ years I've been using it has never had a hiccup. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

The console looks like its been written in HTML yet it acts like a thick client. I would love to a see a nice cloud console I can login to from any computer without having to run any installers. The file transfer client is not good. It's slow and doesn't work half the time. Review collected by and hosted on G2.com.

CS

Craig S.

S

Small-Business (50 or fewer emp.)

2/15/2022

"FIXME.IT is good for business"

4.5/5

What do you like best about FixMe.IT?

Unattended Remote to other customers. The program allows for easy unattended access. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

There is no iPad app for support, and the Expert application must be launched from Windows. Use the iPad for work, but always have to connect via PC to use Fixme. Review collected by and hosted on G2.com.

GB

Greg B.

Computer Systems Engineer/Administrator

Small-Business (50 or fewer emp.)

2/15/2022

"Great all around remote access tool for IT professionals"

5/5

What do you like best about FixMe.IT?

I love the ability to reboot into safe mode with networking remotely, and to organize all of my user's PC into groups. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

File transfers are a little slower than I feel they should be when compared to how fast they are if I connect via VPN and transfer directly. Review collected by and hosted on G2.com.