Verified User in Building Materials
AB
Verified User in Building Materials
Mid-Market (51-1000 emp.)
"Always works"
5/5
What do you like best about FixMe.IT?

All of our users have the client software on their machines as well as all of our servers. I've never had any issues with connecting ever. I've used other competing software in the past and that was something that was an occasional issue. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

Nothing with the Windows version but the fact there are no iOS or Android app is a weakness. Review collected by and hosted on G2.com.

Dave G.
DG
Dave G.
Owner
Small-Business (50 or fewer emp.)
"Its a very easy tool to use and we have had very good luck with it."
5/5
What do you like best about FixMe.IT?

ease of use, as well as the short web address to tell clients, the download is fast and easy. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

The only negative thing would not be from the software, but from people using a search engine to find the site instead of typing it in the address bar. Review collected by and hosted on G2.com.

Steven C.
SC
Steven C.
Senior IT Support Technician
Mid-Market (51-1000 emp.)
"Simply the best!!"
5/5
What do you like best about FixMe.IT?

I like the fact that FixMe.IT is the easiest Remote Support tool use and does not require any application to be pre-installed on any client computer. The client does not need to have admin rights in order to receive remote support. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

I would like for FixMe.IT to be available for use on MAC and Linux systems as either the "expert" or the "client". It would be great if FixMe.IT were platform independent. Review collected by and hosted on G2.com.

FW
Frank W.
VP of Info Sys
Mid-Market (51-1000 emp.)
"Excellent reliability and value - Looking forward to Mac support"
5/5
What do you like best about FixMe.IT?

Fixme.it works everytime I need it and that's usually in a clutch with exasperated users. Also like that it will support two concurrent support sessions now. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

I have a growing number of MAC users and I need to be able to support them as well. Looking forward to this functionality. Review collected by and hosted on G2.com.

Mike M.
MM
Mike M.
IT consulatant
Small-Business (50 or fewer emp.)
"Great program and much less expensive than other options"
5/5
What do you like best about FixMe.IT?

Fixme.it is very easy to use. I am an independent IT tech and I use it nearly every day to do remote tech support and to monitor my customers' servers. The client portion is easy enough for even the most technically challenged end users to figure out. When I was looking for a remote support solution, most of the big names were going to cost $60 a month or more for a single license. This is $30 a month and provides the same funtionality. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

I wish they had a mac version as I have been using a mac mini for my main PC for a while now. Review collected by and hosted on G2.com.

SB
Steven B.
IT Director
Mid-Market (51-1000 emp.)
"Simple & Easy"
5/5
What do you like best about FixMe.IT?

Extremely easy to use, no fuss and I like that you can move the screen back and forth when connecting to someone with a larger screen Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

THe only thing I would do differently is maybe change the website for the user to go to. Review collected by and hosted on G2.com.

GP
Gene P.
Dir of H.R., IT
Small-Business (50 or fewer emp.)
"Exceptional Connectivity"
5/5
What do you like best about FixMe.IT?

Its fast, secure, and I get full control remotely, to the computers I connect to. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

I would like the ability to send files from the computer I'm connected to back to my computer. I haven't figured that out yet,so I've been emailing back the files to my computer. Review collected by and hosted on G2.com.

SL
Samuel L.
Help Desk Technician
Mid-Market (51-1000 emp.)
"Great Windows service!"
5/5
What do you like best about FixMe.IT?

I like the ease of FixMe and that it works reliably on Windows. I also like that we can have a custom link so we can send people to a support site to easily download the installer rather than needing to email it. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

I don't like that FixMe doesn't currently have macOS support, though I know that's coming! Mobile support (iOS and Android) would make it top-notch. Currently we have to use services like AnyDesk or TeamViewer for mobile support. Review collected by and hosted on G2.com.

MH
Markus H.
O
Small-Business (50 or fewer emp.)
"Very good Price / Result ration"
4/5
What do you like best about FixMe.IT?

The price is right for a small business for remote access. Using it for my remote support, it fulfills the need for easy access. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

It would be great when ending a session that the remote console would be locked, otherwise everything works well. Review collected by and hosted on G2.com.

Ryan J.
RJ
Ryan J.
Owner
Small-Business (50 or fewer emp.)
"FixMe.IT is my go-to for remote connection!"
5/5
What do you like best about FixMe.IT?

I like that I can run it on several machines so I have it on my primary work computer, on my Windows 11 Parallels VM on my Mac, and I run it on a streamed remote PC that I use for emergencies. So in any given situation ! should be able to remote into a client's computer. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

I would be very handy if I could also run the software directly from my MacBook Pro since that is my daily driver for work purposes. Sometimes it's slightly annoying to have to fire up a virtual machine but ultimately I can use it. Review collected by and hosted on G2.com.