RM

Robert M.

Systems/Operations Director

Small-Business (50 or fewer emp.)

2/15/2022

"Exceptional IT Support Tool"

5/5

What do you like best about FixMe.IT?

I have used several remote management software and the one reason why I come back again and again to FixMe.IT is that when troubleshooting VPN issues this is the best tool! The reason why is that in connecting and disconnecting from VPN I have to close my session and restart with other software, whereas with FixMe.IT I can stay in the same support session. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

I wish there was more support ticket inegration like other remote support software. But as a whole I can't complain. Review collected by and hosted on G2.com.

MR

Mike R.

IT Manager

Mid-Market (51-1000 emp.)

4/8/2022

"FixMe.IT works great"

5/5

What do you like best about FixMe.IT?

I use FixMe.IT to connect remotely to our users that are located in different offices. It saves time driving to the user to fix simple or complex problems. I like that I can actually get into system settings on the computers unlike other screen sharing apps. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

In the two years that I have been using FixMe.IT, I really haven't come across any downsides. It works great for what I need to use it for. Review collected by and hosted on G2.com.

BG

Ben G.

Group Head of IT

Mid-Market (51-1000 emp.)

2/16/2022

"Simple, effective solution for efficient IT support"

5/5

What do you like best about FixMe.IT?

The client-side is simple, with an installer that is deployed to endpoints but also the engagement via a web browser is so much simpler than other solutions on the market. FixMe.IT was chosen based on the frustration of other solutions and the difficulty of connectivity for users with limited IT skills. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

The management controls can be a little flakey at times and aren't always the clearest for new users but this is remedied after a few sessions have been run. Theoption for mobile phone deployment and management would be a lovely add-on. Review collected by and hosted on G2.com.

CH

Chris H.

Associate Director - Accounts

Small-Business (50 or fewer emp.)

2/15/2022

"Work from home champions"

5/5

What do you like best about FixMe.IT?

It's been 100% reliable in 2 years working from home. Other office members used Windows Remote & many other more expensive companies and had multiy reliability issues! Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

Nothing, logs your connectivity as well if you want to report to work your online time. If it could add activity usage to prove it was being used then that would be incredible. Review collected by and hosted on G2.com.

Recommendations to others considering FixMe.IT:

Give it a go. It does anything you need remotely, I've been 2 years in, working in different locations and had no troubles at all. Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

Affordable remote software with 100% reliability. Having the knowledge that it's always up is the biggest reason to use them. It feels just as quick as working in the office directly. No delay or lag. Review collected by and hosted on G2.com.

CL

Cullen L.

Senior Consultant

Small-Business (50 or fewer emp.)

2/15/2022

"Works very well and has excellent tools"

4.5/5

What do you like best about FixMe.IT?

It is quick and easy for most of my clients to open the website and run the client installer. I also like the unattended access feature. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

Every now and then my number pad doesn't work, and it seems random, which is odd. There are also some compaines who prevent the client from installing on their users' PCs, but that is rare. Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

I use FixMe.IT to assist my clients with many different software issues. It helps a great deal to be able to see exactly what they are seeing and to be able to control their mouse and keyboard as well. The tools which allow me to copy and paste from their machine to mine and vice versa are excellent. Review collected by and hosted on G2.com.

KH

Keith H.

Sr. Network and Systems Administrator

Mid-Market (51-1000 emp.)

12/10/2021

"Great Product for Remote support."

5/5

What do you like best about FixMe.IT?

I like the fact that we can set it up for use by the team to be able to share resources to better enable remote support. The ease of use makes it very adaptable for all our team with very little footprint on the client machine for unattended setup. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

No support for Mac/IOS and Linux. We have a mix of users and we are not currently able to support our Linux or Apple/MacOS clients but from what I hear support on MacIOS is coming. Review collected by and hosted on G2.com.

Recommendations to others considering FixMe.IT:

This product offers the best bang for the buck. One thing the is missing is the support for MacOS and Linux, but it appears that MacOS support is on the horizon. Great product and always easy to deal with. Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

With the increase of work from home, we were seamlessly able to support the remote workforce with little to no downtime. We were able to control and support when needed. Review collected by and hosted on G2.com.

ES

Eric S.

IT Manager

Mid-Market (51-1000 emp.)

12/9/2021

"Great IT support software"

5/5

What do you like best about FixMe.IT?

Easy to use with all the functions you need as an IT person fixing things remotely. I can setup unattended access which will allow me to remote in when no one is present on the other end. Also, the screen does not go blank when doing admin setting changes on other end. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

My list of unattended PCs are not always present in groups that I setup. In terms of mangement of an environment this isnt the best software but I am sure they can improve this feature going forward. Review collected by and hosted on G2.com.

Recommendations to others considering FixMe.IT:

It's the cheapest remote support software on the market, and for the price, you get everything you need. I looked at many other types of software, and I chose this one over the others any day. I have even recommended this to clients and other IT professionals Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

I am fixing any IT related issue while not needing to be on site by connecting remotely. This software will also allow me to reboot the machine and send files to it. Review collected by and hosted on G2.com.

AI

Verified User in Insurance

Mid-Market (51-1000 emp.)

2/25/2022

"FixMe.IT remote tool review after almost a year."

4/5

What do you like best about FixMe.IT?

it works, speed and video quality were great on most of the session. so far I have not experienced and session glitch or drop. file transfer was easy. so far no end-user complaint.

After some time, I find it getting easier and easier to use. All I have to tell the end-user is to please click the fixme.it links I shared with you, or please open a browser and type fixme.it Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

I wish the interface could be a little more intuitive. It took me some time to understand or find some of the features. I also with fixme.it support linux/mac/ios/android clients. As we now have more and more people using handheld devices for virtual meetings. Review collected by and hosted on G2.com.

Recommendations to others considering FixMe.IT:

I did not like this tool on the first try as I was so used to another remote tool interface. But after some time, I find it getting easier and easier to use. All I have to tell the end-user is to please click the fixme.it links I shared with you, or please open a browser and type fixme.it

The only con so far is that I wish fixme.it supports other platforms like linux/mac/ios/android etc. otherwise. this remote tool works great. I recommend everyone to try it out first, but if you have the need on supporting other OS platforms like linux/mac/ios/android etc. this might not be a good tool for you.asdfasdfasdfasdfasdfasdfa Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

The remote session needs virtual support, as we need a remote session tool every day for IT support. the fixme.it website is that I shared with the end-user for support session startup. This tools also help us on support in/out of the domain devices Review collected by and hosted on G2.com.

PB

Paul B.

Owner

Small-Business (50 or fewer emp.)

12/9/2021

"Best Remote Support Tool on The Market"

5/5

What do you like best about FixMe.IT?

It is easy for me to use and easy for my clients to use. I don't think it can get any simpler to use for the Tech or the Clients. It has hands down beating out other remote support tools, by the ease of use, customazation, and the cost. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

The only thing that i have found that i dislike about it is that it doesn't support Mac OSX or any mobile devices. I would love for support to be added for those two things. Review collected by and hosted on G2.com.

Recommendations to others considering FixMe.IT:

You need to sign up to use this app right away. In my opinion, it is the best in the industry and that there is no better one to use. Review collected by and hosted on G2.com.

What problems is FixMe.IT solving and how is that benefiting you?

When a client calls me for support, I can provide it quickly and solve their problems thanks to the ease of use of Fixme.IT tool. It has helped me grow my business by showing that I provide multi-able kinds of support to my clients. Review collected by and hosted on G2.com.

RP

Robert P.

Managing Partner

Small-Business (50 or fewer emp.)

5/16/2022

"Excellent RemoteSupport Software"

5/5

What do you like best about FixMe.IT?

The price and features. Over the years my company has used all the various remote software products and from a feature/price standpoint, this is the best. It is very easy for the customer to log in with for a support session Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

I don't dislike anything about this software, but I would like more reporting features Review collected by and hosted on G2.com.