Verified User in Government Administration
AG
Verified User in Government Administration
Mid-Market (51-1000 emp.)
"Outstanding Remote Assistance Software"
5/5
What do you like best about FixMe.IT?

I began using Fixme.it 2 years ago, I believe this software is superior to anything comparable on the market. The ease of use and its compactness on my systems makes my life much easier. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

I work in a governmental environment, sometimes, for what ever reason law enforcement types and dispatchers sometimes find it difficult to get to fixme.it and get the access number. I would like to have a desktop, tablet or phone app that would take them directly to the ID number for me. Review collected by and hosted on G2.com.

Kevin C.
KC
Kevin C.
Owner
Small-Business (50 or fewer emp.)
"We have subscribed to fixme for maybe 3 years now. Great product!"
5/5
What do you like best about FixMe.IT?

Ease of use. The product is real easy to install on machines for easy access later. And for quick remote support that someone just needs help. We came from a more expensive solutions and wanted something that would work for my MSP company. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

Very rarely, have a machine that it doesn't want to work on. Not a whole lot to say negatively about it. It's a good product! Review collected by and hosted on G2.com.

John L.
JL
John L.
Owner
Information Technology and Services
Small-Business (50 or fewer emp.)
"Easy remote support solution for my customers"
4/5
What do you like best about FixMe.IT?

Quick and easy for my customers to allow me access for remote support Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

I wish that would provide Macintosh connectivity. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
CI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"FixMe.IT - Simple, easy, and effective"
5/5
What do you like best about FixMe.IT?

FixMe.IT has allowed me to effectively service more clients with a simple, and effective remote support tool set. The licensing is easy AND flexible, allowing you to have a pool, and float between users or machines. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

We would like to see a Mac client for both client and admin tools, but especially on the admin side. Review collected by and hosted on G2.com.

Verified User in Building Materials
AB
Verified User in Building Materials
Mid-Market (51-1000 emp.)
"Excellent and reliable tool"
5/5
What do you like best about FixMe.IT?

Reliable. Works for all PCs where I connect. I’ve never had a single issue. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

I would like to have a sort of “toolbox” repository where we can upload frequently used scripts and programs and have easy access to download and run them quickly on a user’s machine. Review collected by and hosted on G2.com.

DanaandNyree H.
DH
DanaandNyree H.
Systems Architect
Mid-Market (51-1000 emp.)
"Most cost effective and reliable IT remote help software on the market!"
5/5
What do you like best about FixMe.IT?

Easy to use, simple for users to connect to IT support Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

Really nothing to dislike about the product Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
CI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Great for working remotely with customers."
5/5
What do you like best about FixMe.IT?

FixMe.It makes it easy for our customers to connect. During phone calls I'll have my customers connect to FixMe.It so I work on their system or have them see what I am doing on my own PC. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

There is nothing that I dislike. It works well for my needs. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
"FixMe.IT = Great value for a great product"
5/5
What do you like best about FixMe.IT?

It is really easy for the end user to grant you access. The unattended access setup is very simple and fast as well. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

The only downside I've run into is that the end user can remove your unattended access, which has unintentionally happened because they didn't realize what that really meant. Review collected by and hosted on G2.com.

SM
Sheila M.
Owner
Small-Business (50 or fewer emp.)
"I use Fixme.it every day"
5/5
What do you like best about FixMe.IT?

Easy of use, categorizing/grouping my clients Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

Reading this survey it looks like I can use on Apple products with my PC but i did not know anything about this ability Review collected by and hosted on G2.com.

Jason S.
JS
Jason S.
Chief Technical Officer
Small-Business (50 or fewer emp.)
"The software works"
5/5
What do you like best about FixMe.IT?

I have never had a problem with connectivity to remote systems. It allows me to work from anywhere. Review collected by and hosted on G2.com.

What do you dislike about FixMe.IT?

I have no dislikes about the program. The program functions as it should without issue. And our customers love our quick response Review collected by and hosted on G2.com.