
EDIT: I spoke with their product success team post-review and they genuinely did try to solve my problem, but they confirmed we were using the product correctly.
For event based systems like ours at Potions (we're an email product, kind of like Mailchimp on auto-pilot) we emit a lot of "small" event data like opens/clicks, and that tends to eat up MARs pretty fast. Better to build the solution in-house in these cases. Fivetran is probably better for lower volume/larger row data.
Their pricing hits an interesting "logarithmic curve" that we seemed to be nearing the peak of. I'd imagine folks with more volume & revenue than us might be fine using it, so I'm bumping my review to a 4. Review collected by and hosted on G2.com.
I still think small company pricing should be a lottttt more generous at our data volume; this has gotta be a rounding error of volume for you guys :( Review collected by and hosted on G2.com.
Hi Evan, thanks for the candid feedback. We’re glad the setup was straightforward, but we’re sorry to hear the cost has been such a frustrating experience, especially given the amount of data you’re moving.
We’d like to take a closer look at your account and see if there’s a better option for your use case. Someone from our team will be reaching out to you directly to understand your setup and work with you on a path forward.
We appreciate you giving Fivetran a try and the opportunity to make this right.