I use Five9 Intelligent Cloud Contact Center Platform at work as my primary source to contact customers. I like how intuitive the program is to use; it's very easy to learn and navigate on a daily basis. Customer service is amazing, immediately working diligently to solve any issues that occur. The initial setup was very easy, and I'm highly satisfied with the performance. Review collected by and hosted on G2.com.

I really like the program! Review collected by and hosted on G2.com.

The admin app is good when it works. Youre able to customize a lot without having a developer running too much code. Review collected by and hosted on G2.com.

I use five9 every day, all day. The stability of calls has dropped over the last few years. I have used five9 for over 15 years and it has declined significantly. No customer service aside from basic responses, their servers are down consistently without warning, without any updates or alerts. If you need a stable call connection, i would never recommend five9 Review collected by and hosted on G2.com.

Everything is in one place, which makes it easy to find what I need and access it quickly. Easy to navigate my work flow during calls. Review collected by and hosted on G2.com.

Calls drop periodically, and sometimes it can take forever to load back up afterward. Review collected by and hosted on G2.com.

The platform integrates well into Salesforce, which is precisely what we needed! While there is no native mobile application, you can independently access the dialer from the website and not rely on logging into Salesforce for basic call creation. It is easy for our sales force to use it daily. Review collected by and hosted on G2.com.

The learning curve for the setup is HUGE. It takes a lot of hours watching the training and working with support to get everything set up correctly. Support will guide you through some things, but customization is beyond their purview, and a dedicated account manager is required, which is, of course, an additional cost. Review collected by and hosted on G2.com.

The customer support is beyond exceptional. The training is very thorough and I have never had them say no to any request I have had. It is very easy for the agents to use and provides a large library of report templates at your disposal. Five9 does so much and you can literally go as big as you want with them. Review collected by and hosted on G2.com.

The downside...let me think - I guess I would like a little more customization options to brand it. Some reporting templates and dashboard views feel rigid, and it’s not always easy to get the exact data presentation we need. Review collected by and hosted on G2.com.

Five9 offers a robust and proven solution, with all the new features needed added on top of that. It is reliable, the team is fantastic and it has all the connectivity required to integrate with external solutions. Agents find it easy to use. Customer Support is helpful and very quick to respond. Review collected by and hosted on G2.com.

Campaign management and the mix of legacy and new UI do make things tricky at times, but many online resources and the continued evolution of the new UI solve for this. Review collected by and hosted on G2.com.

You are able to use the numeric key pad when calling automated voice systems. Review collected by and hosted on G2.com.

Issues with call clarity and connectivity. Also issues with adding and removing parties from conference calls Review collected by and hosted on G2.com.

The Contact Center was a fast and easy platform to get support from one of the techs to get help with systems issue. Review collected by and hosted on G2.com.

I didn't have a issue with the platform. Review collected by and hosted on G2.com.

Very user friendly and very easy to learn, I use it everyday for work. Very easy to transfer my clients to my customer care team! Review collected by and hosted on G2.com.

Nothing bad about Five9 its worked perfectly for me after using it for a very long time! Review collected by and hosted on G2.com.

I like the transcript provided with the calls. Review collected by and hosted on G2.com.

It freezes sometimes and when I try to launch it I get an error occassionally. Review collected by and hosted on G2.com.